Systems Analyst Salary in Chennai - PayScale

About DTCC:With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide.At DTCC we value on our clients'' interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career.Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).Why you''ll love this job:This is a client support role focused on analyzing incoming client queries via phone, email, and web portal, providing functional expertise and advice to clients, act as first level of escalation and coordinate vital actions with other teams such as Product, Technology, Project and Release management, Risk management, Legal and Compliance, Onboarding and the User Acceptance Testing team.The client support team will be providing support to DTCC clients across different business lines. Expectations include an ability to build rapport and develop relationships with internal and external partners, strong problem resolution and troubleshooting skills and an ability to provide First Call Resolution to clients.Your ResponsibilitiesHandling incoming client calls and client queries via web portal and emails, provide client resolution or identifying and setting client expectation for follow-up during the initial client calls.Accountable for analyzing, tracking, and communicating updates and resolution to clients in a timely manner and within the query management expectations.Prioritize and follow escalation procedure on critical service disruption issue and maintain accurate case management information and categorization.Pro-actively supervise and provide timely response to clients by coordinate and collaborating with various internal teams: product management, relationship management, technology, application development and Business management teams.Coordinate and distribute client notifications with relevant business and management approval to advise of system downtimes, service disruptions or proactive client outreach.Participate proactively in team meetings, identify, and suggest operational improvements that increase organizational efficiency and maximizes client experience. Identify training needs and facilitate training delivery.Maintain a steadfast focus on meeting the needs/requests of our clients, including responding to client inquiries timely and accurately (in line with departmental benchmarks/metrics), and in resolving, and/or advancing problems promptlyEffectively engage and improve knowledge database using Knowledge Centered Service (KCS) by creating and/or modifying knowledge articles.Participant actively in Major Incident Management representing Client Service team, identify client impact issue and provide resolution/ recommendationsLead project implementation and support internal functional testing for new releases impacting clientsAdhered Client Support procedure and identify process and procedural gaps and update where vital.Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; escalates appropriatelyTalents Needed for Success:Minimum of 3 years of related experienceBachelor''s or Associate''s degree preferredSuperior communication, interpersonal, and listening skills. Excellent communication (verbal and written) in English. (some positions may require a particular language as per the client base supported)Excellent troubleshooting skills.Customer Service skillsAbility to create accurate documentation with an attention to detail.Excellent decision-making skills, especially in a high-volume environment requiring quick resolution.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interv

DESCRIPTIONAt Amazon, our goal is to be earth’s most customer-centric company and to create a safe environment for both our Customers and our associates. To achieve that, we need exceptionally talented, bright, dynamic, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a talented business analyst to join the RBS Selection Acceleration BU. This role will be a key member responsible for driving analysis and insights to help make meaningful business decisions. As a Business Analyst, you will focus on improving the success within business functions by analyzing data, discovering and solving real world problems, building metrics and business cases to improve customer experience, and providing timely data support for escalations to mitigate risk. We are focused on your success and want to build future leaders within Amazon. A key component of the role is to identify process and system improvement opportunities by developing the right metrics, analyzing data, and partnering with internal teams. In addition, you will design and develop automated reporting solutions to enable stakeholders to manage the business and make effective decisions. Lastly, you will enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. This role requires an individual with excellent statistical and analytical abilities, deep knowledge of business intelligence solutions and outstanding business acumen. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, an ability to work in a fast-paced and ever-changing environment, and driven by a desire to innovate in this space. Responsibilities - Creating automated reports and dashboards with a combination of BI tools such as Tableau, Power BI or Amazon Quicksight - Partnering with program team, Legal, and Tech stakeholders to understand challenges and provide /analysis to help drive program success - Providing data support for business and cross-functional partners to address escalations and answer questions using SQL, Cradle, Apache, Python libraries for Statistical inferences and AWS solutions - Uncovering trends and correlations through mining and analysis to develop insights that can help stakeholders to make effective decisions - Designing and executing analytical projects using statistical analysisWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Bachelor's degree- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholdersPREFERRED QUALIFICATIONS- Ability to use scripting languages such as Python or R to evaluate data- Experience with AWS services including S3, Redshift, EMR and Apache Spark- Project management and execution under hard deadlines- Proven problem solving skills with regard to unstructured, uncertain problems

DESCRIPTIONAre you passionate about solving business challenges at a global scale? Amazon Employee Services is looking for an experienced Business Analyst to join Retail Business Services team and help unlock insights which take our business to the next level. The candidate understand and implement new and repeatable processes to improve our employee global work authorization experiences. They will do this by partnering with key stakeholders to be curious and comfortable digging deep into the business challenges to understand and identify insights that will enable us to figure out standards to improve our ability to globally scale this program. They will be comfortable delivering/presenting these recommended solutions by retrieving and integrating artifacts in a format that is immediately useful to improve the business decision-making process. This role requires an individual with excellent analytical abilities as well as an outstanding business acumen. The candidate knows and values our customers (internal and external) and will work back from the customer to create structured processes for global expansions of work authorization, and help integrate new countries/new acquisitions into the existing program. They are experts in partnering and earning trust with operations/business leaders to drive these key business decisions.Key job responsibilitiesOwn the development and maintenance of new and existing artifacts focused on analysis of requirements, metrics, and reporting dashboards.Partner with operations/business teams to consult, develop and implement KPI’s, automated reporting/process solutions, and process improvements to meet business needs.Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.Prepare and deliver business requirements reviews to the senior management team regarding progress and roadblocks.Participate in strategic and tactical planning discussions.Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs.Excellent writing skills, to create artifacts easily digestible by business and tech partners.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with ExcelPREFERRED QUALIFICATIONS- 5+ years of business analyst, data analyst or similar role experience

DESCRIPTIONAre you interested in using Data to improve the customer experience at Amazon? We are looking for a Business Analyst to support the Prime Videos Customer and Marketing Analytics team. In this role you will influence systems and frameworks leveraged by end customers and multiple cross-functional teams. You will apply both business and process acumen in a fast-paced, ambiguous and innovative environment. Our ideal teammate is curious, has an eye for details and always insists on the highest standards. He/she has deep knowledge in data analysis and is able to wrangle the expected data from any data source.Key job responsibilitiesAs a Business Analyst, you will be responsible for:• Data Ingestion, Data Transformation, Data Comparison, Data Validation and Data Monitoring of multiple data sources from multiple different systems• Create and Manage ETL jobs, resolve any issues arising during the execution of the jobs• Extract data from multiple systems using SQL queries and ETL jobs based on support ticket requests• Monitor health of Data sources and ETL Pipeline Infrastructure with the help of dashboards• Monitoring & Resolution of Trouble Tickets within defined SLA’s.• Diving deep into large data sets to identify patterns, gap areas using SQL, excel and other data manipulation languagesWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 1+ years of data analytics or automation experience- 1+ years of capacity planning, operations planning, business analysis or similar experience- Bachelor's degree- Knowledge of data pipelining and extraction using SQL- Knowledge of SQL and Excel at a moderate or advanced level- Experience with data mining tools like SQL, SAS, SPSS, or similarPREFERRED QUALIFICATIONS- Experience in creating and managing ETL pipelines- Experience with handling data ingestion from multiple sources, applying data transformation and publishing- Quantitative analytical abilities, proven problem-solving skills, strong organizational skills- Ability to communicate effectively with both technical and non-technical individuals.- Strong bias for action and "get it done" attitude

BASIC QUALIFICATIONS- 1+ years of data analytics or automation experience- 1+ years of capacity planning, operations planning, business analysis or similar experience- Bachelor's degree- Knowledge of data pipelining and extraction using SQL- Knowledge of SQL and Excel at a moderate or advanced level- Experience with data mining tools like SQL, SAS, SPSS, or similarDESCRIPTIONAre you interested in using Data to improve the customer experience at Amazon? We are looking for a Business Analyst to support the Prime Videos Customer and Marketing Analytics team. In this role you will influence systems and frameworks leveraged by end customers and multiple cross-functional teams. You will apply both business and process acumen in a fast-paced, ambiguous and innovative environment. Our ideal teammate is curious, has an eye for details and always insists on the highest standards. He/she has deep knowledge in data analysis and is able to wrangle the expected data from any data source.Key job responsibilitiesAs a Business Analyst, you will be responsible for:• Data Ingestion, Data Transformation, Data Comparison, Data Validation and Data Monitoring of multiple data sources from multiple different systems• Create and Manage ETL jobs, resolve any issues arising during the execution of the jobs• Extract data from multiple systems using SQL queries and ETL jobs based on support ticket requests• Monitor health of Data sources and ETL Pipeline Infrastructure with the help of dashboards• Monitoring & Resolution of Trouble Tickets within defined SLA's.• Diving deep into large data sets to identify patterns, gap areas using SQL, excel and other data manipulation languagesWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience in creating and managing ETL pipelines- Experience with handling data ingestion from multiple sources, applying data transformation and publishing- Quantitative analytical abilities, proven problem-solving skills, strong organizational skills- Ability to communicate effectively with both technical and non-technical individuals.- Strong bias for action and "get it done" attitudeSalary: . Date posted: 04/08/2024 09:54 PM

BASIC QUALIFICATIONS* Should be willing to work from the office as VCC is not available. * Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats and/or emails.* Good communication skills.* Proven ability to provide high quality customer service in a fast changing environment by developing personalized responses for publisher questions.* Must possess strong computer navigation skills, along with a basic understanding on how to use a website/web browser and the internet.* Must possess strong analytical skills * Must be able to research, replicate, categorize, and document customer issues to identify & understand their problems. * Must have a proven ability to use data and research to inform the best course of action and/or possible resolutions* Must have high speed internet services that complt with the below recommendation: * An Octane 2.0 score of 30,000 or greater * Network latency of 150 ms or less * Download speed of 3 Mbps or greater * At least 8 GB of RAM, with 3 GB available for Salesforce browser tabsDESCRIPTIONAmazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP's self-publishing platform to publish, market, and sell their content in Amazon's Kindle store. The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is the face of our company, then the KDP Customer Support Analyst role is the job for you!Key job responsibilities* Process and respond to email, phone, and chat contacts received from KDP website users* Demonstrate clear and polite written and verbal communication* Maintain a positive and professional demeanor at all times* Meet or exceed all quality, productivity, and time management goals as set by management.* Follow all site performance and behavior expectations as outlined by management.* Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels* Follow company policies and processes in order to process customer requests appropriately* Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience* Escalate customer issues appropriately and in a timely manner* Proactively communicate system & process issues * Proactively strive to drive improvement to the internal and external processes to enhance the customer experience* Contact appropriate teams as needed for systemic issues* Detail oriented and process focused. Must be able to follow processes and document research & interactions in clear and concise manner.* Flexibility to work shifts including overnight and weekendsWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS - Additional computer skills certifications in web technologies are preferable. - Experience in web-enabled software products or services is highly preferred. - Should be able to understand a complex problem and respond to authors. - Basic familiarity with web technologies and HTML is highly desirable. - Strong analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them. - Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner. - College graduates.Salary: . Date posted: 04/14/2024 09:56 PM