Subject Matter Expert Salary in Chennai - PayScale

DESCRIPTIONThe D-IRIS Operations team engages in requirement collection, planning, feasibility analysis, testing, mapping, auditing, analyzing, and reporting to Digital Acceleration (DA) business and program management functions. We enhance services by manually constructing mappings between Amazon products and other databases/web pages, such as online repositories, competitors' websites, social media, etc., until the process is automated, and we provide audit support to ensure accuracy after automation. We provide Digital Businesses with a variety of efficient, dependable, and adaptable services, such as new competitor identification and certification for price/selection monitoring, Marketplace analysis, Lowest Price recommendation, Widest Selection opportunity, Contractual audits, Product Correlation, and Data extraction.Key job responsibilitiesThe ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices.Some of the key result areas include, but not limited to:· Experience in managing process and operational escalations· Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal· Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations· Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps· Be a SME for the process and a referral point for peers and junior team members· Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources· Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes· Ability to perform deep dive in the process and come up with process improvement solutions through automation· Shall collaborate effectively with other teams and subject matter experts (SMEs) to support launches of new process and services· Resourceful to identify the way to get things done using limited resources.· Ability to work under pressure situations.· Ability to work in ambiguous situations and to come out with solutions as per the situations faced.· Good people management skills.· Good communication skills.· Proficiency in MS ExcelWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- Bachelor's degree- Experience with Microsoft Office products and applicationsPREFERRED QUALIFICATIONS- Knowledge of SQL- 2+ years of data-driven business operations processes experience

DESCRIPTIONJob summaryRole & Responsibility1. He/She should be able to come up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification etc.2. He/she needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors. He/she has to follow SOP to catch errors in the content.3. He/She should be able to provide floor support to DA's on clarifying their queries during execution4. The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.5. The employee will be an individual contributor for this role.6. In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.7. He/She should be able to do RCA for all the duplicate and invalid clarifications – reduce ambiguity in work instructions by identifying training needs.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONSBE, BSC candidates, B tech, MCA, Msc , IT, ECE, ELECTRICAL ELECTRONIC ENGIEERING. • A graduate in any field of study. Quantitative fields such as science and engineering are preferred but not mandatory • Good familiarity with the Windows desktop environment and use of Word, Excel, IE, Firefox etc. are required • Flexibility and interest in doing repetitive tasks is required • High level of energy and proactive nature, sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential PREFERRED QUALIFICATIONSBE, BSC candidates, B tech, MCA, Msc , IT, ECE, ELECTRICAL ELECTRONIC ENGIEERING • Freshers or candidates with 0 to 2 years of QA experience • A graduate in any field of study. Quantitative fields such as science and engineering preferred but not mandatory • Good familiarity with the Windows desktop environment and use of Word, Excel, IE, Firefox etc. are required • Flexibility and interest in doing repetitive tasks is required • High level of energy and proactive nature, sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential