Product Owner Salary in Bangalore - PayScale

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowProduct Owner: JouleWhat you will doYes You read it rightHere is an exciting opportunity for you to be a part of driving the development of SAP's big rock investment JOULE. Join our team and get a chance to shape SAP's vision and future in a 'true sense'. It is an opportunity to be part of the next big ride of SAPAs a Joule and Gen AI product owner, you will play a crucial role in shaping SAP's vision and future by working on building a platform that provides natural language processing capabilities and integrates seamlessly with other SAP products, ultimately serving the dream of one unified digital assistant for SAP powered by LLMs. As a product owner of the team, you will be leading by example to the rest of the team.By being part of the Joule team, you get to work on building a platform providing natural language processing capabilities paired with best:in:class integration stories for other SAP products to serve the dream of One unified Digital Assistant for SAP.Product Management is responsible for the success, quality, costs, and delivery of a product as defined in the product portfolio. Functional hands:on:Builds the product road map and corresponding usage plan.:Develops and drives the product vision, the road map, and the corresponding usage plan.:Makes decisions about in:house developments, purchases, or partnerships on product level.:Ensures the product delivery::Prioritizes and describes the product backlog.:Ensures the delivery of high:quality specifications according to customer and user requirements, to create a competitive advantage for SAP.:Ensures the delivery of high:quality products under customer requirements, including the completion of expert tests and validation of the planned and implemented scope across the entire product lifecycle (including the product:related non:coded assets).:Works in close collaboration with other teams, such as release management, production, and governance.:Coordinates the gathering and integration of feedback from different stakeholders, especially from customers and Solution Management.:Ensures the maintenance of the product up until a potential handover.:Contributes to efficiency, effectiveness, and process improvement.:Technologies : SAP BTP, Gen AI Domain, Being part of the Gen AI revolution, knowing about the conversational experience. Having an understanding of SAP Systems like Success factors, S4. Right attitude:Team first attitude. Ensure we win together as a team. Work together with other scrum team developers, cross:functional and locational teams or cross lines of business. Remember you are building a solution for the entire suite of SAP applications.:Processes are proven ways to meet the destination. Be serious about the Agile methodologies and live with it.:Challenge the status quo. Always challenge the status quo. Always unlearn, relearn. Remember you will be working on cutting:edge technologies every day you see a revolution.:The innovation mindset:Utilize the hype around Gen AI, Business AI and Joule. You will be in the best place to work on cutting:edge technologies where things are rapidly evolving every day. Ensure you ride in the waves. Bring new ideas, concepts and prototypes in the cutting:edge technologies' alignment with the strategy.What you brin

The Product Owner is responsible for the definition and delivery of a part of a product from a customer and market requirement point of view - regarding content, prioritization, quality and customer excitement for a given cost and time frame.• Responsible for a part of the product through the product life cycle from the definition to the phase-out.• Provides the associated development teams with priorities and expertise regarding the product and ensures completeness and consistency of the derived requirements within the part of the product.• Responsible for definition and delivery of a part of a product from a customer and market requirement point of view, working with one or several development teams.Internal Interactions: Product Line Manager, Product Manager, Project Manager, Quality Manager, Development Team (e.g. Scrum Master, System Analyst, Architect, Developers, Testers), Usability Engineer, other stakeholders (e.g. Business Units),Technical Writers.External Interactions: Collaborative customers, Customers, Cardiologists, Sonographers, Hospital Administrators and IT Administrators etc.What are my tasks?• Elicit and collect stakeholder requests• Define and prioritize Market Requirements along with Product Managers.• Analyze Market Requirements (e.g. initiate and manage concepts for complex Market Requirements)• Derive, prioritize and communicate Software Requirements• Create Software Requirement Specifications (i.e. problem part) • Coach/ support development team's questions and resolve conflict regarding features and requirements• Analyze and decide complaints and charms • Achieve commitments with and motivate development teams, assist development teams in attaining maximum effective sustainable pace for development• Ensure quality by evaluating results of iterations and either approve/ accept or reject results based on DONEness criteria• Support effort estimations of development teams• Analyze change request entries and prioritize with other product backlog items• Coordinate cross-feature-area development with peers to facilitate prioritized product development• Deliver input for project management• Support roll-out of the system, presentation, workshops, training for sales and engineeringWhat do I need to know to qualify for this job?Qualification: A Bachelors / masters degree in engineering and / or MCA or equivalent.Work Experience: 12 to 15 yearsDesired Knowledge & Experience:• Healthcare market. Product knowhow and customer understanding• Sound knowledge of Clinical Workflows and Healthcare IT, especially in the area of Cardiology.• Healthcare Industry standards like DICOM, IHE and HL7• Good understanding of software systems categorized as Medical Device• Basic understanding of Legal regulations and standards applicable for medical devices, affecting safety aspects(i.e. FDA 21CFR820QSR, ISO 13485)• Exposure to agile methodology• Good programming skills & should have worked for a majority of time in software programming roles.• Thorough experience in Requirements Engineering, Usability Engineering and feature definition activities.• Product Lifecycle Management & Software development cycle experience• Integration with different 3rd party applications.What experience do I need to have?• Professional: Several years of experience in the medical device/ healthcare industry (e.g. as a Product Owner, System Engineer, System Analyst, Technology Lead, Lead Architect etc.), expertise in clinical and radiological workflows, experience in image processing. Several years of experience in IT product or solution business. Coming from a software development background is a must.• Project / Process: Several years of experience in requirements engineering and SW development. Ideally, IT integration experience. Experience in agile development projects, preferably in Product Owner role.• Leadership: Experience with managing internationally staffed teams, management and balancing of different stakeholder expectations, management of product definitions. Ideally several years experience in technical leadership role and communicating direction and coaching others.• Intercultural: Experience with international/ intercultural teams, conduction of workshops with international development partners and customers.What else do I need to be strong at?• Self driven and takes Initiatives• Decision making skills• Result orientation• Self motivated and provides motivation and inspiration to the team• Strong Analytical and Problem Solving Skills.• Strong team player and networking skills• Strong written and oral communication skills.• Strong interpersonal skills• Strong customer focusSalary: . Date posted: 04/03/2024 09:24 PM

SummaryWe're looking for a high:performing and self:motivatedTechnical Product Ownerwith strong Healthcare software solution expertize to join our product development team and drive critical initiatives at Gainwell technologies. This role requires close collaboration with engineering, infrastructure and product teams, and involves ongoing interaction with a variety of end:users and internal stakeholders.Your role in our mission:As a Product Owner will be the 'go:to' person for that product:Work with diverse teams to work on product changes and enhancements and deliver them on time:Be the single owner to work with the PMO/Scrum Master to align ADO workload (from backlog) and prioritize them as required by delivery/contractual timeline:Create estimates for engineering work, consults and negotiates with clients to discuss system requirements, prepare specifications, explain proposals, and present engineering reports and findings.:Provides technical expertise with the development, analysis of, troubleshooting and testing of new and ongoing project matters.:Communicate progress to external teams:Ensure code is reviewed and engineering best practices are metWhat were looking for:6+years of experience in Software Development with 2+ years of experience in technical leadership (managing software developers, test engineers, etc.) :Proven knowledge of Product Ownership in previous experiences:Engineering processes/procedures experience with a history of aligning teams to new processes:Proven track record of delivering complete software projects within an Agile paradigm:Previous programming experience in a modern full:stack web development environment:Experience in cloud first or cloud native development and deployment. Must have experience with either AWS or Azure.:Experience interfacing with multiple business areas such as Sales, Marketing, Business Financial Analysis, and Project Management:SAFe certification or working knowledge is requiredWhat you should expect in this role:Fast:paced,challenging and rewarding work environment.:Hybrid Office environment.:Will require late evening work to overlap US work hours.

BASIC QUALIFICATIONS- Speak, write, and read fluently in English- Experience with Microsoft Office products and applications- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commerceDESCRIPTIONAmazon is looking for a Investigation Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist will be responsible for a wide range of duties related to identity verification.Key job responsibilities- Provide data analysis & conduct investigations- Pull data from numerous databases (using Excel,Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed- Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends- Consistently achieve weekly targets and quality standards for investigations- Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations- Understand the business impact of the trends and make decisions that make sense based on available data- Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams- Experience to follow through on the resolutions to ensure they are delivered- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed- Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum- Participate in ad-hoc projects and assignments as necessaryA day in the life- Meet productivity, quality and other hygiene metrics/ goals- Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy- Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closureWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 1+ years of customer service experienceSalary: . Date posted: 04/04/2024 10:15 PM

BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology productsDESCRIPTIONAmazon Prime is seeking a Senior Product Manager, who is customer focused and passionate about global subscription experiences and solutions. Prime's Vision is to be earth's largest and most loved membership, by adding extraordinary value and convenience to customers lives.Key job responsibilitiesAmazon Prime is seeking a Senior Product Manager, who is customer focused and passionate about global subscription experiences and solutions. Prime's Vision is to be earth's largest and most loved membership, by adding extraordinary value and convenience to customers lives.Key job responsibilitiesAs a Senior Product Manager for Prime Engagement & Value Communication, you will design the roadmap for communicating value of Prime to existing and potential Prime members. You will work towards creating a vision of engaging members via savings, milestones, recommendations and gamification as a lever. The role will require you to partner with various teams in India and world wide teams to build and execute on the vision.The role requires high judgment and understanding to drive right outcomes for the members and business. A core skill for this role is to be able to simplify savings/benefits communication, identify various customer touch points, create architectural changes on various flows and have a good understanding on front end UX.Specific responsibilities will include:- Drive the product strategy and actions regarding benefits and value communication- Drive the product vision to evolve the engagement via milestones, celebratory CXs, gamification- Work with global Prime and other relevant Amazon businesses to deliver roadmaps that results in a world-class customer journey.-Contribute towards MBRs, QBRs, Roadmap reviewsWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersSalary: . Date posted: 04/10/2024 09:18 AM

BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or ownerDESCRIPTIONGlobal Solutions and Risk Compliance (GSRC) is looking for a Senior Product Manager for driving the strategic vision for improvements in the listing ecosystem and manage its integrations with the ORC (Operational Risk Compliance) tech stack. You will work with the team to craft a plan to help ORC (Operational Risk Compliance) improve the data quality/completeness of its inflows and deliver on an end-to-end roadmap. The solutions you create will empower your customers to efficiently manage compliance for vendors/sellers. You will have an impact on ORC operations/tech teams and also teams that can extend across Amazon compliance and tech ecosystem. The successful candidate must have proven experience driving strategic vision, presenting to executive leadership, influencing direction across a broad suite of products, while staying connected to the details and prioritizing the most impactful work. This role will work across tech partners across multiple VP organizations.Key job responsibilities• As a Senior Product Manager in GSRC, you will work with Tech Partners, Stakeholders, Product Managers, BIEs, and TPMs to develop the product strategy and deliver business requirements that will define the teams' vision and strategy. • Work with all ORC verticals to build a deep knowledge of program specific compliance needs and corresponding business requirements• Collaborate with Operations, Program to understand the problems/challenges they face, and in parallel work with the Technology teams to understand their services, technologies and systems.• Work with the team to define vision based on various needs and deliver a PRFAQ/strategy/3year vision document to solve the needs.• You will jointly create and manage the overall roadmap to ensure data quality required for accurate compliance classifications.• You'll help define high level product development schedule from design through to release, own the product life-cycle, and perform deep analysis on user facing experiences. • This role is inherently cross-functional - you will work closely with ORC operations teams, ORC tech teams, tech teams across ASCS, listing teams, selling partner experience teams, retail/business teams, Global mile etc. in an agile environment.• Other key responsibilities include providing project progress to stakeholders, and pushing for appropriate levels of quality to maintain the overall integrity of the project.About the teamThe Operations Risk Compliance (ORC) organization keeps our customers and partners safe, protect associates, and ensure legal and regulatory compliance for Amazon. Global Solutions and Risk Compliance (GSRC) is the operational arm of the organization. GSRC partners with worldwide program teams to classify products and ensure Amazon's product listings follow regulatory and legal compliance guidelines. GSRC supports regulatory compliance requirements for Amazon's worldwide programs such as Dangerous Goods, Global Trade Services, Food Safety and Extended Producer Responsibility, Transport Risk Compliance and Environment Assurance Program. GSRC has offices across India, China, Poland, Romania, Netherlands, Jordan, and Costa Rica and supports compliance related needs for worldwide Amazon marketplaces.We are open to hiring candidates to work out of one of the following locations: BangaloreWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Master's degree or equivalent- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders- Knowledge of key customer experience metrics and methodology (e.g., NPS)Salary: . Date posted: 04/18/2024 10:00 AM

BASIC QUALIFICATIONS- 2+ years work experience in analytics/quality/compliance/logistics- /transportation industry/identity verification fraud detection processes- Graduation in any stream- Entry level knowledge of MS Excel based tools; familiarity with Excel spreadsheets and ability to navigate and interpret dataDESCRIPTIONAmazon is looking for a Investigation Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist will be responsible for a wide range of duties related to identity verification.Key job responsibilities- Provide data analysis & conduct investigations- Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends- Consistently achieve weekly targets and quality standards for investigations- Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations- Understand the business impact of the trends and make decisions that make sense based on available data- Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams- Experience to follow through on the resolutions to ensure they are delivered- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed- Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum- Participate in ad-hoc projects and assignments as necessaryA day in the life- Meet productivity, quality and other hygiene metrics/ goals- Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy- Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closureWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 2+ years work experience in analytics/quality/compliance/logistics- /transportation industry/identity verification fraud detection processes- Graduation in any stream- Entry level knowledge of MS Excel based tools; familiarity with Excel spreadsheets and ability to navigate and interpret dataSalary: . Date posted: 04/18/2024 09:10 AM

Product Owner CGM- Senior Advisor We are transforming Marketing at Dell. Come join Dell's Customer Engagement Platform. Data Science is all about breaking new ground to enable businesses to answer their most urgent questions. Pioneering massively parallel data-intensive analytic processing, our mission is to develop a whole new approach to generating meaning and value from petabyte-scale data sets and shape brand new methodologies, tools, statistical methods and models. What's more, we are in collaboration with leading academics, industry experts and highly skilled engineers to equip our customers to generate sophisticated new insights from the biggest of big data. Our team develops robust, scalable data model and optimize the consumption of data sources we require to generate unique insights about our systems. The models and solutions will be the essential ingredient we use to supply our customers, field marketing & sales with relevant product recommendations and creative breakthroughs to our business.Join us to do the best work of your career and make a profound social impact as a Product Owner on our Data Science Team in Bangalore/Hyderabad.What you'll achieveYou will work with other engineers and data scientists to solve some of the hardest business problems. You should have excellent business and communication skills to be able to work with business owners to develop and define key business questions, and to build solutions that answer those questions. We expect you to be familiar with most of the standard methods of data analysis and data science, however, it is also important to be creative in applying/implementing new methods or combinations of those to our data. Work with Data Engineers & Data Scientists to develop and deploy solutions at scale. Regularly provide update and reporting on performance.You will:Based on given problem to solve identify, design, and build best data model that enables diagnostics at actionable level. Conduct Insights to inform Use Cases and Concepts and support the team's pursuit of the overall CGM goals.Work with internal stakeholders and users to validate business and user needs, translating them into user-centric product roadmaps that address the top Data Science opportunities.Establish scalable, efficient, automated processes for large scale feature engineering, model development, model validation and deployment to production.Lead the implementation of data science techniques and tools, to support data science teams to build and deliver analytical solutions.Develop and maintain Technical and operational documentation, translating business requirements into technology solutions.Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential RequirementsYou have professional experience. 6+ years of experience in Data or BI engineering, with Education (bachelor's degree or higher) in Computer Science, Mathematics, or a related technical field, or equivalent practical experience.Advanced SQL & Python/R skills. Proven ability to work with varied data infrastructures - including relational databases, column stores, Json format.Experience with Tableau or Power BI. Familiar with Microsoft Office package, especially Excel and Power Point.Hands-on analytics capabilities, expertise in analytical problem-solving techniques and frameworks and the ability to deal with large volumes of data.Strong communication skills, including the ability to convey analytic insights effectively to both IT and business audiences.Desirable RequirementsExperience with data processing software (such as Hadoop, Spark, Pig, Hive), along with data processing algorithms (MapReduce, Flume).Modeling - Basic to Intermediate expertise in models such as decision trees, nearest neighbor, AI/Gen AI models. Experience with DevOps, Gitlab, Experience on Jira, TFS, ConfluenceWho we areWe believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.Application closing date: 29 March 2024Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .Job ID:R239906Dell's Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.Salary: . Date posted: 04/18/2024 02:09 AM

BASIC QUALIFICATIONS• Min 2 years of experience working on identity verification/ fraud detection processes • Prior experience in manufacturing, transportation, customer service, and/or distribution environments• Min 5 years of overall experience out of which over 3 years of experience in leading an operational organization in a global environment, responsible for an overall team of 15+ employees• Bachelor's Degree from an accredited university or equivalent• Should be flexible to adapt to a 24 x 7 operating environment• Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems) • Well-versed with written and verbal communication skills both remotely and face to face• Evidence of success in operational management, operational enhancement and operational change• Coaching and leadership skills including evidence of successful succession planning models.• 3 years+ people and performance management experienceDESCRIPTIONAs a Risk Manager of the Driver Identity Verification team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on drivers with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience.You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements.Key job responsibilities• Manage a team of investigators• Provide data analysis & conduct investigations (as needed)• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends• Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations• Understand the business impact of the trends and make decisions that make sense based on available data• Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed• Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum• The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business• Achieve operational excellence and drive process improvements• Develop employees and their skill sets to expand the team capabilities • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality• Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment• The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.Person should be willing to work in rotational shiftsAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience in Lean and Six Sigma- Data management & data quality control experience with experience pulling and analyzing large sets of data- Knowledge using data to drive root cause elimination and process improvement- Knowledge in data and experience spotting the trends and fixing gaps- Experience in building Quick Site dashboardSalary: . Date posted: 04/18/2024 10:18 PM

BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- 8 or more years of experience leading an operational organization in a global environment, responsible for an overall team of 50+ employees- Should be manager's manager- Well-versed with written and verbal communication skills both remotely and face to face- Evidence of success in operational management, operational enhancement and operational change- Experience of managing and developing two levels of management along with their direct reports.- Coaching and leadership skills including evidence of successful succession planning models.- 6 years+ people and performance management experience- A proven track record of implementing, delivering large projects and communicating effectivelyDESCRIPTIONAs the Risk Manager of the Relay Account Investigation team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on accounts with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience. You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements. You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. As new use cases emerge, you must quickly adjust, onboard and train employees to take on new processes. You must ensure that SOPs, work processes and trainings meet standards and then ensure a successful ramp and execution. As SOP's/ Policies evolve, due to addition of new stores and changing regulations, and new enforcements are added, you will be required to deploy innovative mechanisms to accommodate new complexities, risks and makes adjustments in the operating environment for consistent delivery. You should have excellent business and communication skills and be able to work with senior management globally, site peers and worldwide business stakeholders. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with machine learning, product, technology, and program teams to define and build innovative and delightful experiences for drivers and customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience. You will be required to build a strong culture within the teams driving towards excellence in execution (Deliver Results) and Employee Success/Employee Experience. You must demonstrate the ability to hire and develop strong leaders, have a genuine passion for people, and coaches them to deliver exceptional levels of performance. You must demonstrate the commitment to DEI through building a culture of inclusivity, ensuring equity in our people processes and hire a diverse team of employees. Key job responsibilities• Manage a team of risk managers and investigators • The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business • Achieve operational excellence and drive process improvements • Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership, as well as serving as an outstanding role model • Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders including succession planning. Act as proponent for DEI • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality • Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment • The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience • Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations and program managementAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast-growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand-new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience- Professional auditing qualification, or similar risk or compliance credentials- Experience with SQL and Excel- Proven experience across the domain of Risk Management, Fraud Management & Operations.- Proven track record of driving change and innovation.- Proven ability to understand and manage complex systems.- Strong ability to source and analyze data to drive business strategies and decisions.- Should be highly data driven.Salary: . Date posted: 04/20/2024 09:01 AM