Strategic Account Manager Salary in Bangalore - PayScale

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category SalesJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. The Business Value Services (BVS) team helps articulate how & why our solutions can help transform Customers' business and exceed their goals! Salesforce is striving to deliver business transformation enabled by technology to its customers and therefore requires individuals able to develop deep insight into the business dynamics of large complex enterprises and help shape customers change agenda. The team helps accelerate growth across key industries for the country and the region. The team members combine strong industry understanding as well as a deep knowledge of key business drivers that will impact the business. We work closely with the sales and solutions team as well as clients to build an impactful business value for the customer.The RoleSalesforce is looking for highly talented and passionate individuals who can effectively articulate how & why our solutions can help transform Customers' business and exceed their goals! Salesforce is striving to deliver business transformation enabled by technology to its customers and therefore requires individuals able to develop deep insight into the business dynamics of large complex enterprises and help shape customers change agenda.This role involves working with Enterprise sales teams on strategic accounts, defining account strategies, delivering C-Level value propositions, investment justifications, and developing complex deal structures and commercial proposals.Responsibilities Engage with Top Strategic Accounts in India to paint the picture of the to-be state / business vision, identifying customer business capability gaps and building the link between Salesforce business capabilities and customers strategic requirements.Customer Success: Support India's Strategic Accounts across all steps in the customer lifecycle, from strategic alignment, project justification, and commercial proposals to measuring the realized value of targeted business outcomes.Sales Partnership: Work closely with internal sales teams and other functions to help define account strategies and prioritize sales initiatives based on value creation potential and opportunity size.Orchestration: Facilitate internal and external workshops to discover customers' current and future business capabilities with the goal of identifying, prioritizing and measuring key business value drivers (metrics)Investment Justification: Build compelling business case presentations and ROI (Return on Investment) analyses aimed at accelerating, justifying, and/or expanding sales opportunities.Deal Negotiation: Assist in the development and delivery of commercial proposals and deal structures and share insights with extended global team to help develop and execute negotiation strategies.Thought Leadership: Provide thought leadership, training, and consultative partnering with internal sales and other teams throughout and beyond the sales cycle.Executive Focus: Create and deliver C-level compelling propositions as basis for strategic technology decisions. Articulate how our solutions will digitally transform customers' business at scale.Experience & Skills: 10-16 years of relevant experienceMandatory experience in a Top-Tier Consulting FirmA good understanding of one or more of the following industries - Financial Services (BFSI), Retail, CPG, Manufacturing, Communications & Media, HealthcareAn good understanding of the new Digital TechnologiesStrong analytical & problem-solving skills.Strong ability to create, quantify insights and communicate recommendations to CXOs.Strong influencing capabilities: must be a self-starter and possess and ability to work with multiple stakeholders.Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/19/2024 03:10 PM

BASIC QUALIFICATIONS- Bachelor's degree- Experience analyzing data and best practices to assess performance drivers- 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experienceDESCRIPTIONAbout AmazonAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.About the Role - Account Management:As an Account Manager as part of RBS (Retail Business Services) VSP (Vendor Success Program) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendors for Amazon Retail US.The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. You will engage directly with Amazon's vendors and multiple internal teams to enable Amazon's vendors growth on Amazon. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners.Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business.Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach.Timings will be as per USA shift, 04:00 pm IST to 01:00 am ISTKey job responsibilitiesKey job responsibilitiesBusiness Growth• Success will be measured by the performance of your task and deliverables on input metrics.• Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.• Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. • Identify new opportunities across a large number of brands, develop and execute project plans.Relationship Management• Build and cultivate relationships with sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate.• Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.Process Excellence• Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.• Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.We are open to hiring candidates to work out of one of the following locations:Virtual Location - KAPREFERRED QUALIFICATIONS- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights- Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communicationSalary: . Date posted: 04/08/2024 09:51 PM

We are looking for a " Finance Manager "for one of our esteemed Clients for BangaloreLocation.RESPONSIBILITIES:Prepare weekly, monthly and quarterly budgets.Work closely with other business line to develop, implement and maintain an effective planning and analysis capability that will measure and guide the company's performance.Prepare monthly company forecasts in collaboration with cross:functional team members and provide explanations for variances from prior expectations.Through analytical review and trend analysis, track performance against weekly, monthly, quarterly and annual goals/targets, and provide performance insights.Assist in the development and execution of processes to allow for routine analytical reviews of company financial and operational performance, leveraging business unit analytical resources and tools.Support the assessment of corporate development plans, multi:year plan and opportunities through advanced modelling.Develop scenario models in support of the assessment of business development and growth opportunities.Assist in preparing presentations in support of monthly/quarterly senior leadership meetings and various strategic initiatives of the Company.Gather, analyse and ensure accuracy of data.Partner with accounting to support and influence the accuracy and effectiveness of the financial reporting.Plan and prepare the annual budget and periodical updates of forecasts.Consistently analyse financial data and present financial reports in an accurate and timely manner; clearly communicate monthly, quarterly, and annual financial statements; monitor progress and changes and keepsenior leadership abreast of company's financial status.Manage and monitor organizational cash flow and continuously assess the financial efficacy of operations and establish finance and administrative systems to support operations.Play the lead role in designing, implementing and operation of reporting systems.Assist company leadership in the annual budgeting and planning process; administer and review all financial plans and compare to actual results with a view to identify, explain, and correct variances as appropriate.Maintain internal control and safeguards for receipt of revenue, costs, budgets and actual expenditures to bring financial discipline.Oversee all accounts, ledgers, and reporting systems ensuring compliance with appropriate GAAP standards and regulatory requirements.To coordinate with the tax advisors, legal and Government bodies to ensure compliance with all requirements.REQUIREMENT:CA or MBA from tier 1 institute.Strong academic background.Strong numerical ability and reasoning skills.Proven ability to work in a fast:paced environment, and to meet changing deadlines and priorities on multiple simultaneous projects.Excellent analytical abilities: Data driven and pay attention to details. Comfortable with statistical modelling on large data sets.Strong excel skills.Excellent communication skills and maturity to interact at all levels.

BASIC QUALIFICATIONSBachelor's degree required, graduate from NIFT is preferred • 3-6 years of experience in account or category managementDESCRIPTION• Understand products and services offered by GlowRoad services and be able to articulate its functions and benefits to external audiences• Track performance of existing key sellers using appropriate metrics to manage performance• Acquire sellers with valuable selection and establish long-term partnerships• Liaison with cross-functional team (with marketing, creative, finance, catalog, logistics, product management) toward common goal for the program• Achieve seller launch, selection and seller success targets• Flag possible escalation, dive deep to recommend and implement corrective actions• Define and identify potential sellers and industry verticals we target for various services using industry knowledge• Own and manage integration of portfolio of sellers and help them become self-reliant through basic training• Act like an owner and ultimately focused on delivering results with high standardsAbout the teamGlowRoad is a social commerce platform that allows sellers to sell their products to end customers via resellers in over 20,000 pin codes across 2,000 locations. Resellers, who are often housewives, temporary workers, or students, help the company target Tier II and III markets. GlowRoad has been recently acquired by Amazon. We target to grow 50x in next 3 years. This is an unique opportunity to build for Bharat and be part of the rocketship."We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS• Experience in an analytical, results-oriented environment with seller interaction • Prior experience handling Fashion, Beauty & Personal Care categories • Demonstrated active listening skills, highly consultative and solutions-oriented • Experience with e-commerce, social commerce or retail would be an advantage • Proven ability to manage the business "by the numbers". Must be metrics-driven • Excellent written and verbal communication and presentation skills and the ability to express thoughts logically and succinctly • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment • Knowledge of advanced excel is mustSalary: . Date posted: 04/16/2024 09:12 AM

In our always on world, we believe its essential to have a genuine connection with the work you do.We are looking out for a Senior Sales Manager to join our team in Bangalore.How Youll Help Us Connect the World:Individual contributor field sales role. Responsible for managing named existing accounts while developing new accounts and adjacent markets for a sustainable business growth. Build a strong business eco:system of Consultants, PMCs, Channel partners, Architect and other General Contractors that help our Field Sales activities. Generate business leads, qualify and keep a health business funnel. Facilitate a harmonious working environment internally and externally. Responsible for meeting the Revenue quota and other organization objectives assigned on quarterly basis. Position our Products, Services or Solutions well into the assigned market the increase demand and credibility of CommScope. Coordinate with other related functions to meet the assigned financial objectives and other KRAs which may be reviewed quarterly. Develop a stable Business Eco:system for sustainable growth in marketplace and support achievement of company's financial objectives.Develop, grow, and maintain sales and manage customer relationships at all levels in the Existing and prospective Customer Originations. Engage appropriate internal resources as necessary to support sales pursuits.Proactively plan sales activities required for each of the Customer Accounts and the business opportunities generated. Ensure and enhance customer and partner satisfaction levels while doing business with CommScope with all the stakeholders in customer organizations. Routine Customer visits, arrange customer training, regular updates on new products/solutions are expected to achieve maximum results in development of existing and new customers. stylemargin:bottom:11.0px::Primary Job Focus: Manages and develop a potential set of Customers, Regular meetings with all stakeholders inside and outside Customer Organizations to enhance our Business Share with them. Strategic Planning to win the large and complex opportunities in the assigned list of customers. Maintains and grow the revenue share with each of the customer in the named accounts. Build and grow the business eco:system to help understand new business opportunities, new prospects and also to increase market intelligence, demonstrate significant expertise in Strategic and Technology Selling. Should get continuously updated on technology aspects of our existing and new products. stylemargin:bottom:11.0px::Job Accountabilities: :Identify the business opportunities, Drive the qualified business opportunities, and engage with all the required internal and external resources (Business Partners, Consultants, PMC, Architects etc..) to enhance our winning probability in each of such opportunities. Understand customers' business, technology and product requirements and appropriately propose the solutions that meet customer needs.:Performs revenue and demand forecasting. Do account planning, project planning and other related sales administrative tasks to meet financial objectives. Provides information and reports, as required, to the supervisor about sales progress and related activities. Role in sales process: Executes the complete sales cycle, from prospecting and qualifying sales leads, coordinating the sales activities by engaging required resources and to presenting right solutions besides actively demonstrating negotiation skills to close the opportunities in CommScope's favor. Using appropriate sales messaging, selection of products, service or solutions and partners to manage targeted accounts effectively.Required Qualification:Preferably Bachelors in Engineering. 15+ years of overall sales experience and preferably around 10 years of experience in structured cables sales domain. What Happens After You Apply: Learn how to prepare yourse

Additional Locations: N/ADiversity : Innovation : Caring : Global Collaboration : Winning Spirit : High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high:performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing : whatever your ambitions.About the position:The BSC Urology Territory Manager will be responsible for driving sales revenue toexceed division priorities, define and develop new business opportunities that clearly reflect the company's vision and priorities, and function in and contribute to overall team success. Individuals will exhibit strong clinical excellence, stay current on products, programs and competitive knowledge, and be able to face up to program situations quickly, directly and without hesitation. Candidate will have experience and be comfortable in the hospital and office:based settings, and be creative in their problem solving. The Territory Manager will develop key relationships through frequent and routine customer visits, product demonstrations, product in:services, and procedural observation. Relationships must be established with Physicians, Nurses, Technicians, Hospital Infection control, and Materials Management. Additionally, candidate will build and maintain constructive strategic relationships in key accounts and be able to take actions that are consistent with the stated organizational goals. Candidate will manage their territory with integrity and in accordance with our Code of Conduct.BSCLocation: HyderabadResponsibilities and Requirements::Develops quarterly plans designed to achieve revenue targets.:Clinical excellence in respective disease states.:Build sustainable business relationships.:Drive sales revenue to exceed division priorities.:Define and develop new business opportunities that clearly reflect the companys vision and priorities.:Build and maintain sustainable strategic relationships in key accounts.:Stay current on BSC products / programs / competitive knowledge.:Focused individual committed to building trusting relationships with key physicians and nurses by training, educating and selling them on our cutting:edge technologies.:Must uphold all of the quality policies outlined within sales structure consistently and completely.:7+ Years of overall experience with 5 years in Capital Equipment.Requisition ID:579616As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most : united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility those values to everything we do : as a global business and as a global corporate citizen.So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem:solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you and look forward to connecting with you

BASIC QUALIFICATIONS- MBA- Demonstrated success managing a team with a track record of developing a high performing team.- 10+ years' experience in customer/ account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality. Min 6 years of people management experience- Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions- Organizational skills including prioritizing, scheduling, time management, and meeting deadlines.- Written and verbal communication skills. Proficiency in creating Annual Operating plans and P&L impactDESCRIPTIONAmazon is looking for AVS Manager in Retail Business Services (RBS). AVS Manager at RBS leads Product Family/ Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists.Key job responsibilitiesAs AVS Manager for Amazon Vendor Services, you will be responsible to deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers, Retail Category leads and in-country AVS Product Family owners to understand your vendors' needs and define the right goals and targets. You will be expected to contribute to continuous enhancements and innovation within the service. The candidate will be a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Further, the candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams. You will lead the team of Managers that looks into strategic and operational aspects of vendors business with Amazon.A day in the lifeManaging a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. About the teamAmazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience managing large cross-functional teams- E-Commerce experience preferred- Program management experienceSalary: . Date posted: 04/10/2024 10:15 PM

BASIC QUALIFICATIONS• Should be currently in people management role with a minimum of one year of direct people management experience. • Any graduate and above (or) an equivalent degree with people managerial experience.• Demonstrated team-building skills within own team or across other teams.• Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth.• Demonstrated skill in developing and implementing new strategies and procedures.• Demonstrated ability to devise and communicate administrative and procedural decisions.• Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback.• Proven ability to report and analyze data.• Demonstrated ability to initiate and drive process improvements.DESCRIPTIONFulfillment By Amazon (FBA) is built around Amazon's world class capability in ordering, fulfillment, transportation and customer service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable third party Sellers to rapidly grow their business. As mentioned by Jeff Bezos in his annual letter to shareholders, FBA is one of the strategic long-term opportunities for the company to improve the lives of Sellers and buyers while leveraging our billion-dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. The FBA Support Operations team reviews Sellers' financial and inventory related questions, and ensures they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller reimbursement requests. FBA Support Operations team is seeking highly motivated Supervisors to lead teams of up to 20 front-line associates. An FBA Support Operations Supervisor holds a front-line management position responsible for managing a team of Machine Learning Data associates. The role is a mix of people and process management and a successful candidate is one who can respond to day to day people issues, while maintaining a focus on the bigger picture.Key job responsibilities• Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.• Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development.• Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.• Partner and communicate with stakeholders to ensure consistent employee experience.• Lead team meetings focused on team performance, policy and site updates, and team-building activities.• Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings.• Initiate and drive process improvements.Note: This is not a virtual or hybrid role. candidate should be open to work from office all 5 days.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONSPeople Management Skills:• Demonstrated ability to develop, direct, and manage a team.• Skilled in developing and implementing new processes and procedures.• Ability to organize, prioritize and schedule work assignments.• Ability to develop, plan, and implement short and long-range goals (both for individuals and for the team).• Demonstrated passion for delivering a positive Customer experience.• Ability to perform ambiguous tasks without guidance and support.• Ability to foster a cooperative environment and work in a collegial fashion with peers in other organizational units.• Can adapt well to changing circumstances, direction, and strategy.• Ability to manage team performance through training, coaching, and process improvement.Communication Skills: • Strong interpersonal and communication skills and the ability to communicate effectively with a wide range of constituencies in a diverse community.• Demonstrated team building skills: within own team/across other teams.• Ability to provide objective performance feedback.• Ability to maintain composure in critical situations and communicate clearly with both internal and external Customers.• Excellent documentation skills.Continuous Improvement:• Strong history of proposing ideas for new metrics and tools.• Ability to own data collection and reporting for deep dives and escalations.Note: This is not a virtual or hybrid role. candidate should be open to work from office all 5 days.Salary: . Date posted: 04/12/2024 09:11 AM

Responsibilities- Hunting and developing a new territory with 5-10 new clients (from global HQed institutes) to deliver up to 2 million plus of Gross Profit per annum through supply chain, digital and infrastructure services Leveraging WWT ATC capability with customers Be BRILLANT at telling WWT's story, and differentiating the service and offering in India Professional networking to build relationships with C-level executives and decision-making managers at targeted clients Positioning solutions to potential clients Ability to effectively profile target accounts - apply rigour and excellence in qualification Working with an inside sales team in coordinating sales activities (targeted mailings, telemarketing, order processing, marketing events, etc.) Building, developing and maintaining client and OEM relationships Continuing education on evolving networking, unified communication, virtualization, storage, security, and cloud technology. Requirement- More than 10 years of overall experience preferably with a system integrator Should have strong experience in selling IT Infrastructure solutions (server, storage, datacenter etc.) to global customers Should have carried quotas in USD in the volume of 5 million USD and above Should be willing to work as an Individual Contributor and should be based in Bangalore You will be keen and eager to learn and develop your career into a senior sales role, where we are looking for someone with good account management skills who has got experience of selling solution to customers You will be the main point of contact to various departments up to Cxx level with excellent relationship management skills and communication skills Good presentation skills in PowerPoint Experience of the full sales life cycle from initial contact to closing of deals and maintaining the relationship for further business within different departments Preferably successful track record of selling Complex Solution Sales (Hardware & Software & Professional Services solutions) to large clients High level understanding the technical challenges and demands of networking communication, storage, and virtualization Ideal experience includes consultative solution selling with a focus on partnering with OEMs and adopting a services lead mentality Strong skills in developing new relationships with customers and the ability to recommend and position solutions to solve customer business challenges Critical skills necessary are account planning with an extended team, engaging at all levels within the customer's organization, and managing partner relationships Outstanding communication and organizational skills required Key Competencies: Team worker, Passion for Learning, Strong sense of Urgency, Ability to Prioritize and Focus, Rigour & Discipline, Quality, Potential to Grow Excellent at Opportunity Execution Salary: . Date posted: 04/15/2024 07:12 AM

BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- 8 or more years of experience leading an operational organization in a global environment, responsible for an overall team of 50+ employees- Should be manager's manager- Well-versed with written and verbal communication skills both remotely and face to face- Evidence of success in operational management, operational enhancement and operational change- Experience of managing and developing two levels of management along with their direct reports.- Coaching and leadership skills including evidence of successful succession planning models.- 6 years+ people and performance management experience- A proven track record of implementing, delivering large projects and communicating effectivelyDESCRIPTIONAs the Risk Manager of the Relay Account Investigation team, you will be responsible for providing the overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. This team conducts risk reviews on accounts with investigatory resources and tools to validate identity. The group has responsibility for taking appropriate actions on or accounts to protect Amazon from risk of account takeover and to prevent /mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience. You will be responsible for building and maintaining SOP's, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators through Strategic Leadership and Vision, Daily Operational Management and Continuous Process improvements. You will be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards. You will have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements. You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. As new use cases emerge, you must quickly adjust, onboard and train employees to take on new processes. You must ensure that SOPs, work processes and trainings meet standards and then ensure a successful ramp and execution. As SOP's/ Policies evolve, due to addition of new stores and changing regulations, and new enforcements are added, you will be required to deploy innovative mechanisms to accommodate new complexities, risks and makes adjustments in the operating environment for consistent delivery. You should have excellent business and communication skills and be able to work with senior management globally, site peers and worldwide business stakeholders. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with machine learning, product, technology, and program teams to define and build innovative and delightful experiences for drivers and customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience. You will be required to build a strong culture within the teams driving towards excellence in execution (Deliver Results) and Employee Success/Employee Experience. You must demonstrate the ability to hire and develop strong leaders, have a genuine passion for people, and coaches them to deliver exceptional levels of performance. You must demonstrate the commitment to DEI through building a culture of inclusivity, ensuring equity in our people processes and hire a diverse team of employees. Key job responsibilities• Manage a team of risk managers and investigators • The right individual will have solid business judgment, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business • Achieve operational excellence and drive process improvements • Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership, as well as serving as an outstanding role model • Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders including succession planning. Act as proponent for DEI • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality • Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment • The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience • Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations and program managementAbout the teamIt's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast-growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand-new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience- Professional auditing qualification, or similar risk or compliance credentials- Experience with SQL and Excel- Proven experience across the domain of Risk Management, Fraud Management & Operations.- Proven track record of driving change and innovation.- Proven ability to understand and manage complex systems.- Strong ability to source and analyze data to drive business strategies and decisions.- Should be highly data driven.Salary: . Date posted: 04/20/2024 09:01 AM