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Sales Support Manager Salary in Bangalore - PayScale

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Manager, Technical Support Engineering(Proactive support)-BLR
Salesforce, Bangalore, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Manager, Proactive Monitoring Engineer is responsible for ensuring the success of our customers by effectively leading a team of Customer Engagement Analysts (Salesforce Product Suite Experts who can work with customers through large scale Salesforce initiated changes) along with associated support projects and processes. This role involves handling critical customer messaging and escalations, career development of individuals, and project management processes . Apart from day-to-day activities, the candidate is expected to be involved in planning to develop the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is encouraged to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of support services. Location: Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not vital that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwards Work hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support/customer success management roles .Strong Experience in handling technical support or customer success professionals.Experience with support tools and phone systems.Excellent written and verbal communication skills.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience, understanding customer concerns and working with internal product/program teams to address such concernsContinuously sets the standard on what defines customer service delivery and customer engagement.Excellent situational awareness in handling objections in dynamic customer environments.Leading cross-functional teamwork across global teamsSelf-motivated, takes initiative, assumes ownership and runs programs with minimal directionDrive stakeholder engagement across peers and senior managementAbility to address and actively engage large audiences and hold their interestStrong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversationsProvide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and developmentAbility to optimally communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product ManagementStrong Critical issue management experience with multiple stakeholders including customers and product teamsDemonstrate strong work ethic and advanced organizational skillsAbility to develop and deliver creative business solutions for complex problemsAbility to attract, hire and retain high-performing support professionalsAbility to work on challenging priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday.Lead a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersEnsure the delivery of high-quality technical and soft-skills training for direct reportsDeliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goalsEffectively represent the Support department on cross-organizational teams to deliver on organizational objectives.Handle workflows and schedules for direct reports and ensure adequate workload coverageDeliver regular reports that provide qualitative and quantitative descriptions of business performanceHandle key processes including FAQ analysis, case reviews, and customer feedback analysisDevelop and maintain Support procedures and policiesAdvocate for customers and define ways to continually contribute to the customer experienceServe as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support groupDevelop and facilitate the professional growth and development of team membersEmpower and install confidence in team members to enable them growFlexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdaysWork as Duty Manager on rotation or as per business needs handling customer concerns and priority issuesTake up and deliver on any other responsibilities as assigned from time to time by reporting manager/support managementAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:14 PM
Account Manager Ad Sales, Category Management
Amazon, Bangalore, Any
BASIC QUALIFICATIONSBachelor's degree required, graduate from NIFT is preferred • 3-6 years of experience in account or category managementDESCRIPTION• Understand products and services offered by GlowRoad services and be able to articulate its functions and benefits to external audiences• Track performance of existing key sellers using appropriate metrics to manage performance• Acquire sellers with valuable selection and establish long-term partnerships• Liaison with cross-functional team (with marketing, creative, finance, catalog, logistics, product management) toward common goal for the program• Achieve seller launch, selection and seller success targets• Flag possible escalation, dive deep to recommend and implement corrective actions• Define and identify potential sellers and industry verticals we target for various services using industry knowledge• Own and manage integration of portfolio of sellers and help them become self-reliant through basic training• Act like an owner and ultimately focused on delivering results with high standardsAbout the teamGlowRoad is a social commerce platform that allows sellers to sell their products to end customers via resellers in over 20,000 pin codes across 2,000 locations. Resellers, who are often housewives, temporary workers, or students, help the company target Tier II and III markets. GlowRoad has been recently acquired by Amazon. We target to grow 50x in next 3 years. This is an unique opportunity to build for Bharat and be part of the rocketship."We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS• Experience in an analytical, results-oriented environment with seller interaction • Prior experience handling Fashion, Beauty & Personal Care categories • Demonstrated active listening skills, highly consultative and solutions-oriented • Experience with e-commerce, social commerce or retail would be an advantage • Proven ability to manage the business "by the numbers". Must be metrics-driven • Excellent written and verbal communication and presentation skills and the ability to express thoughts logically and succinctly • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment • Knowledge of advanced excel is mustSalary: . Date posted: 04/16/2024 09:12 AM
Sr. Manager Sales
, bangalore, IN
In our always on world, we believe its essential to have a genuine connection with the work you do.We are looking out for a Senior Sales Manager to join our team in Bangalore.How Youll Help Us Connect the World:Individual contributor field sales role. Responsible for managing named existing accounts while developing new accounts and adjacent markets for a sustainable business growth. Build a strong business eco:system of Consultants, PMCs, Channel partners, Architect and other General Contractors that help our Field Sales activities. Generate business leads, qualify and keep a health business funnel. Facilitate a harmonious working environment internally and externally. Responsible for meeting the Revenue quota and other organization objectives assigned on quarterly basis. Position our Products, Services or Solutions well into the assigned market the increase demand and credibility of CommScope. Coordinate with other related functions to meet the assigned financial objectives and other KRAs which may be reviewed quarterly. Develop a stable Business Eco:system for sustainable growth in marketplace and support achievement of company's financial objectives.Develop, grow, and maintain sales and manage customer relationships at all levels in the Existing and prospective Customer Originations. Engage appropriate internal resources as necessary to support sales pursuits.Proactively plan sales activities required for each of the Customer Accounts and the business opportunities generated. Ensure and enhance customer and partner satisfaction levels while doing business with CommScope with all the stakeholders in customer organizations. Routine Customer visits, arrange customer training, regular updates on new products/solutions are expected to achieve maximum results in development of existing and new customers. stylemargin:bottom:11.0px::Primary Job Focus: Manages and develop a potential set of Customers, Regular meetings with all stakeholders inside and outside Customer Organizations to enhance our Business Share with them. Strategic Planning to win the large and complex opportunities in the assigned list of customers. Maintains and grow the revenue share with each of the customer in the named accounts. Build and grow the business eco:system to help understand new business opportunities, new prospects and also to increase market intelligence, demonstrate significant expertise in Strategic and Technology Selling. Should get continuously updated on technology aspects of our existing and new products. stylemargin:bottom:11.0px::Job Accountabilities: :Identify the business opportunities, Drive the qualified business opportunities, and engage with all the required internal and external resources (Business Partners, Consultants, PMC, Architects etc..) to enhance our winning probability in each of such opportunities. Understand customers' business, technology and product requirements and appropriately propose the solutions that meet customer needs.:Performs revenue and demand forecasting. Do account planning, project planning and other related sales administrative tasks to meet financial objectives. Provides information and reports, as required, to the supervisor about sales progress and related activities. Role in sales process: Executes the complete sales cycle, from prospecting and qualifying sales leads, coordinating the sales activities by engaging required resources and to presenting right solutions besides actively demonstrating negotiation skills to close the opportunities in CommScope's favor. Using appropriate sales messaging, selection of products, service or solutions and partners to manage targeted accounts effectively.Required Qualification:Preferably Bachelors in Engineering. 15+ years of overall sales experience and preferably around 10 years of experience in structured cables sales domain. What Happens After You Apply: Learn how to prepare yourse
Senior Territory Manager (Hyderabad)
, bangalore, IN
Additional Locations: N/ADiversity : Innovation : Caring : Global Collaboration : Winning Spirit : High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high:performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing : whatever your ambitions.About the position:The BSC Urology Territory Manager will be responsible for driving sales revenue toexceed division priorities, define and develop new business opportunities that clearly reflect the company's vision and priorities, and function in and contribute to overall team success. Individuals will exhibit strong clinical excellence, stay current on products, programs and competitive knowledge, and be able to face up to program situations quickly, directly and without hesitation. Candidate will have experience and be comfortable in the hospital and office:based settings, and be creative in their problem solving. The Territory Manager will develop key relationships through frequent and routine customer visits, product demonstrations, product in:services, and procedural observation. Relationships must be established with Physicians, Nurses, Technicians, Hospital Infection control, and Materials Management. Additionally, candidate will build and maintain constructive strategic relationships in key accounts and be able to take actions that are consistent with the stated organizational goals. Candidate will manage their territory with integrity and in accordance with our Code of Conduct.BSCLocation: HyderabadResponsibilities and Requirements::Develops quarterly plans designed to achieve revenue targets.:Clinical excellence in respective disease states.:Build sustainable business relationships.:Drive sales revenue to exceed division priorities.:Define and develop new business opportunities that clearly reflect the companys vision and priorities.:Build and maintain sustainable strategic relationships in key accounts.:Stay current on BSC products / programs / competitive knowledge.:Focused individual committed to building trusting relationships with key physicians and nurses by training, educating and selling them on our cutting:edge technologies.:Must uphold all of the quality policies outlined within sales structure consistently and completely.:7+ Years of overall experience with 5 years in Capital Equipment.Requisition ID:579616As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most : united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility those values to everything we do : as a global business and as a global corporate citizen.So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem:solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you and look forward to connecting with you
Senior Program Manager - ACES, AWS Support, Amazon Customer Excellence Systems (ACES)
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Lean Six Sigma Black Belt CertificationDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.AWS Support is seeking an experienced Program Manager to drive scalable and streamlined continuous improvement initiatives across the Business. You will have direct influence on how thousands of Cloud Support Engineers around the world leverage tools, interact with customers, and engage with internal engineering teams to ensure we deeply understand our customers and respond quickly to their needs.Key job responsibilitiesAs a Program Manager in AWS Support you will:• Lead Improvement Projects / Kaizen events (Lean, DMAIC, DFSS, etc.) to bring together cross-functional teams to identify opportunities and achieve targeted performance improvement in a compressed timeframe• Bring your expertise, problem solving skills, and creativity to add value to our team• Unify distributed efforts and own the plan to deliver quality outcomes for our customers• Work across orgs to ensure we continue marrying internal support capabilities with best-in-class customer experience as new services and features are launched• Manage programs to continuously improve our organizational efficiency as AWS continues to grow• Promote the use of Lean and Six Sigma principles• Provide thought leadership and influence change at all levels of the organization• Manage projects ensuring on-time delivery of commitments through planning, execution, engagement, documentation, and monitoring of project/program workA day in the lifeIn this role, you will drive a continuous improvement roadmap, lead and facilitate Kaizen events, act as a change agent in the organization by driving change and implementing continuous improvement tools. You will support stakeholders build, test, and deploy cross-functional solutions to address a wide variety of critical business problems. You will take complex opportunities and break them down into manageable pieces, then ensure timely delivery of solutions. You will identify technical/resource options to successfully deliver and drive adoption of solutions. You will assess costs, benefits and ROI, identify/mitigate risks, manage escalations, and balance business needs with technical constraints.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloudWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldSalary: . Date posted: 04/18/2024 10:11 PM
Assistant Store Manager
Adidas, Bangalore, Any
Role - Assistant Store Manager PURPOSE & IMPACT ON ORGANIZATION: Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success Be a role model for customer service and meeting or exceeding customers' expectations Share your customer service experience and train selected team members to fine tune their service skills Be a resource for Retail Professionals in dealing with complex customer service situations Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable) Adhere to all established policies and procedures Execute and maintain established Visual Merchandising and In-Store Communication standards Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store's entire product offer is represented on the sales floor Complete cash register transactions quickly and accurately Minimize loss in both, the stockroom and the sales floor Perform all store operations in a safe, effective and efficient manner Collaborate productively and respectfully with team members Make yourself available to support other team members when needed Complete all applicable training programs and effectively apply the learning on the job Seek coaching and learning opportunities to continually improve your performance KEY RELATIONSHIPS: Customers Peers and Supervisor SKILLS: Advanced Retail Professional Competencies (additions based on market needs) KNOWLEDGE, CAPABILITIES AND EXPERIENCE: High school education is a must Minimum 6 months' work experience in a sports/fashion customer-focused and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding Basic numeracy and literacy and advanced verbal communication skills Salary: . Date posted: 04/18/2024 08:11 PM
Regional Sales Manager- Karnataka/Telangana-FMCG
Michael Page, Bangalore
Sales Forecasting and PlanningResponsible for his/her territory's forecasting and sales trackingIncreasing market share by developing new customersPreparing pipeline of sales accountsSet sales target for the sales team directly reporting based on respective vertical & marketTaking initiates like promotions, offers and discounts to achieve sales projectionsEnsuring minimum return from stores Service OrientationMeeting sales targetNegotiating sales price and discountsFollowing up with prospects for closure of salesAddressing customer complaints and fulfilling requirements within timeProviding after sales support to the customerEnsuring on time collection from customersMonitoring and validating costs and ensuring they are within budget limits for the regionVisit retail outlets regularly to monitor implementation of sales and promotional initiativesMaintaining and building relationships with customers and prospects Team ManagementEnsuring adequate staffing of the sales team (executive and promoters) for his territoryEnsuring sales processes are adhered toDeploying performance management system for his sales teamEnsuring training and development needs of his region's sales team are identified and metTaking the necessary initiative to retain & motivate team membersA candidate with a 7-10 year work experience in handling Karnataka or Telangana as a region5+ years of experience in FMCG food (Mandatory)An expert in FMCG distribution handlng channel sales in general tradeYou can either be based in Bengaluru or Hyderabad Readiness to travel
Key Account Manager
Amazon, Bangalore, Any
BASIC QUALIFICATIONS- 2+ years of sales or account management experience- 2+ years of digital advertising and client facing roles experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversDESCRIPTIONValue Added Services, India: The vision for Value Added Services (VAS) is to transform how India buys products online by offering them value-adding services throughout the product life-cycle. VAS launched in Mar 2017 with appliance installations and mobile after sales support for devices bought on Amazon. Today, we are focused on building a 5* rated service at scale across service categories and cities. We aim to do this by leveraging skilled experts to support customers across product life-cycle to: (a) Make a new purchase decision [Pre-Purchase Service], (b) Get started with a newly bought product [Ready to Use Services], (c) Solve issues with a newly purchased product [Return Services], (d) Get continuous support during the life of the product [Repair Services & Extended Warranties], (e) Extract maximum end-of-life values of a used product [Exchange Services].As an Account Manager, you will have end-to-end responsibility of managing, building and enhancing customer experience through our current service network. The role will require you to run daily fulfilment with a long-term vision of improving the service quality. The role will require close partnership with a cross-functional set of stakeholders such as Product category teams, Trans teams, Service providers, Service Product, Service Fulfillment, Service excellence, Business Finance and Brands, to deliver a 5-star-rated services.Key job responsibilities• Own end-to-end responsibility of providing 5-star Rated Ready to Use Service on platform through Amazon Managed Supply• Identify defects that lead to poor service experience for customers, design metrics to capture these defects, understand their relative importance, and establish prioritization based on customer impact• Root cause defects to understand underlying causes, and design inputs to address root causes for these defects• Based on insights into performance and relative prioritization of defects publish a corrective action plan at the right frequency with service partners• Create a playbook for triggering different workflows that help dive & save customers, safeguard the next 7 days performance and implement long-term fixes to avoid these defects in the future• Define and own success metrics for the programWe are seeking a business leader with a broad skill-set which demonstrates analytical horsepower, vendor management skills, excellent business judgment, strong negotiation skills, deep curiosity to uncover how things work, and a passion for building a world class shopping experience through services for our customers. The successful candidate for this high impact role will be a self-starter with a passion for problem-solving, have proven data analysis skills, have strong relationship management skills, demonstrate great "voice" and content creation skills, show strong ownership and commitment, have proven leadership experience in managing projects, and bring relevant insights in marketing and merchandising.We are open to hiring candidates to work out of one of the following locations:Bangalore, IND | Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience analyzing key open issues and resolution metrics for each of the managed accounts- Experience in relationship management within technology, start-ups, or SaaS PlatformsSalary: . Date posted: 04/22/2024 10:51 PM
Sales Analyst
NetApp, Bangalore, Any
About NetApp We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea? "At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEOJob SummaryAs a Sales analyst in Sales Operations, you are in a role that is essential to the success of the SFDC CRM application. You will deliver outstanding support services to NetApp Sales users and partner community spread across the globe. You will need to work closely with cross-functional teams which includes Sales, Marketing, IT, Sales Operations, Order Management & Enterprise reporting and Master data management team. This position requires problem solving skills, analytical skills, identifying and uncovering change requirements, do User Acceptance Testing of new features and bug fixes. This is a challenging and exciting position with an opportunity to directly impact the effectiveness and success of the sales organization. Essential Functions: Provide outstanding daily operational support for CRM system, which includes lead management, contact management, user management, account management, opportunity management, forecasting, admin/configuration changes for both direct (field) and indirect (channel) sales force. Perform problem analysis and get to the root cause of user reported issue. Comprehension and capability of meeting Quality and Service Level Agreements (SLAs) Proactively improve the sales user experience and make sales tools a competitive advantage, identify/recommend and implement process improvements to ensure a positive customer experience. Perform data quality management - Data analysis, Quality checks and ad-hoc reporting. Analyze and report support metrics. Learn and understand Enterprise systems and how they are integrated, including Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Systems/Applications/Products in Data Processing, Customer Master data and Enterprise Business Intelligence which are essential to this role. User Acceptance Testing (UAT) of features and bug fixes for major releases and maintenance releases Engage business program managers and technical resources when necessary.Job RequirementsExperience with salesforce.com administration - Security/visibility model, User administration etc. (Minimum of 2 years). Good understanding of sales processes and sales systems. Excellent interpersonal and customer relations skills demonstrated through strong presentation, verbal and written communication. Good understanding of IT and marketing processes and their objectives, as related to sales and Sales support, Creative approach to problem solving. Must be flexible to work in 24/5 model - APAC, EMEA and US business and work in shift as assigned by the lead/manager. Be a proactive contributor and subject matter expert on projects. Excellent English language; including verbal, written and comprehension skills.EducationBachelor's Degree - Required Minimum of two years of experience with Customer Relationship Management (CRM) Tool - Required Minimum of two years enterprise experience in Sales Processes/Incident (Case) Management - Preferred Work experience as Admin in CRM application (Salesforce.com) - RequiredDid you know... Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you. Why NetApp? In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future. If you run toward knowledge and problem-solving, join us.Salary: . Date posted: 04/22/2024 03:04 PM
Training Manager - Retail Capability Development
Michael Page, Bangalore
Developing and delivering on the best updated content, training aids and materials to leverage productivity.Working closely with the Sales and Marketing divisional teams and regional business to identify training opportunities in alliance with the business priorities and leading the delivery.Measuring the impact of training interventions across levels and management of the training budget. Travelling across the stores in the country and to international markets to support training across regions. The candidate should have prior experience of leading the team of trainers to build the capability development plans.14+ years of experience preferably in Retail, FMCG, Hospitality industries. Experience with training content design and delivery