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Associate Software Engineer - FMS
Boeing, Bangalore, Any
Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.OverviewBoeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) in India is leveraging a diverse talented pool of 5,500+ engineers, technologists, and innovators to drive growth and innovation in the global aerospace sector. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, ModelBased Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Boeing ecommerce team is currently looking to hire Senior Software Engineer for Boeing India Engineering (BIE) Software to join their team in Bengaluru, India. This position will focus on supporting the Boeing Global Services (BGS) IT organization. The selected individual will work in the Boeing India Engineering and Technology Center (BIETC) in Bangalore, India. As a Senior Software Engineer, the selected individual will work with the Boeing India teams and its partners and stakeholders to develop, maintain and improve the ecommerce applications. Position Responsibilities: As an Experienced Application Development Engineer, the selected individual will work in the BIETC Boeing Global Services (BGS) engineering team to develop, maintain, and improve Aviation software products.The position involves aligning / integrating / streamlining a range of product support, maintenance and enhancement requirements and will drive technology leadership for critical design considerations and drive future integrated product roadmap.The selected individual will maintain and improve application software related to aircraft and air traffic management and potentially integrate with other products to provide a world-class modeling and simulation tool suite for Boeing customers globally.The selected individual will work with cross-functional teams spread across multiple products and locations within Boeing and external partners.The selected individual work in an Agile Scrum team following the best practices on Software Craftsmanship such as Test-driven development and Pair Programming/Peer Reviews.The selected individual will work in close cooperation - actively aligns the technical roadmap, APIs and Interaction Design, with teams based in international locations.The selected individual will be responsible to create and maintain necessary software design and architecture documentation.The selected individual will actively support in reducing technical debt.The selected individual will be a skilled, highly professional engineer, work collaboratively with an international team comprising software development, product management, and business analysis.The selected individual will also be responsible to provide support to the development of internal competency and resources for critical skill sets and be a sought-after expert that other developers can benefit from.The selected individual is highly passionate about creating beautiful things with software.The selected individual owns a problem until it's solved.The selected individual lays equal emphasis on testing and generating error-free software.The selected individual will be responsible for coordinating and communicating regularly with experts in Boeing organizations around the world.Selected individual will need to support initiatives of the Boeing India organization related to engineering excellence, employee development, mentoring, customer engagement, etc...The selected individual should be available to travel domestically and internationally, as required.Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): (9-12 years) A Bachelor's degree or higher is required as a BASIC QUALIFICATION8+ years of experience in Aeronautical data / Aerospace / Aviation domain specifically in below areas.Experience in Aircraft performance computation/optimization Experience in Airline flight operations and pilotingExperience Deck applicationsExperience to Software Development and Systems engineering Preferred Qualifications (Desired Skills/Experience): 6 years C++ industrial application development experience in past 7-8 years1-2 years' experience in Java, Javascript stack, node JS, Typescript ,HTML, CSSActual airplane simulation, CSF, real-time, Window32/64 and MS experiencePreferred Skill Set DevOps, automation, scripting, CI/CD (Azure CI/CD, C#, Powershell)Actual airplane simulation, CSF, realtime, Window32/64 and MSPython, willingness to pickup Rust, Golang, WASMNetworking, TCPIP, UDPGame SDK/FrameworkVirtual ServerSimConnect/MSFS 2020/FSX/P3D/XPLANEExperience Flight Plan/Optimization, Aircraft Fuel planning and optimization, expertise in Lateral and Vertical flight planning.Flight Management System (FMS) domain knowledgeFlight plan deconstruction knowledge and experienceKnowledge of Navigation database, Performance DatabaseAny exposure to pilot training solutionsExposure to M/C learningExpertise in integration and systems testingAssists in the facilitation of team meetings across time zonesDelivers informative, well-organized presentationsExcellent verbal and written English, including grammarProblem SolvingIdentifies critical issues with easeExperience of managing operational decision support & monitoring software which involves, productivity and operational performance of airlinesExhibits confidence and an extensive knowledge of emerging industry practices when solving business problemsMust have experience working with cross-functional teams spread across multiple productsMust be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside, across different cultures and time-zonesPushes creative thinking beyond the boundaries of existing industry practices and client mindset Typical Education & Experience: Bachelor's degree or higher in computer science, aerospace or other closely related field and 7-8 or more years' related work experience Relocation: This position offers relocation based on candidate eligibility.Equal Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/03/2024 03:55 PM
Lead Software Engineer
Boeing, Bangalore, Any
Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Overview Boeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 80 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 5500+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Boeing India Engineering is looking for Lead Software Engineer to design software for the next generation avionics system. the candidate will be responsible for the designing the building blocks for the avionics systems. Your primary role will be to define the software requirements, perform trade studies, and evaluate alternate designs to propose the most optimal software solutions for future avionics systems.Software Architects will apply interdisciplinary, collaborative approach to design, develop and verify next generation software for avionics systems. The candidate will perform various analyses to optimize software architecture addressing safety, reliability, maintainability, human systems integration, system security, regulatory and certification needs. Position Responsibilities: Designing the building blocks for the avionics systems.Define High Level and Low-Level Software requirements.Derive / Define software specifications from industry standards, aircraft level requirements, concept specifications, and trade studiesPerform trade studies, and evaluate alternate designs to propose the most optimal software solutions for future avionics systems.Coordinating and communicating regularly with experts in Boeing organizations around the world.Estimate Code, test software development effort.Ensure SW architecture and Design is per the Software requirements.Apply interdisciplinary, collaborative approach to design, develop and verify next generation software for avionics systems.Perform peer review on System and Software Requirements, Design and Test.Support SRR (Systems Requirements Review), PDR (Preliminary Design Reviews), CDR (Critical Design Reviews), TRR (Test Readiness Review) and Formal Qualification.Support project management by providing periodic status and required metrics data.Be a great teammate in the agile team. Should possess excellent communications skills to participate in Requirement/Design/Code/Test reviews, have a thorough understanding of version control and software quality attributes, such as testability, portability and maintainability, and enjoy a dedicated and collaborative development approach.Be dynamic and support management and leads to ensure successful product deliveries.Identify, communicate and mitigate the Risk, issues and Opportunities on a timely manner.Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): A Bachelor's degree or higher is required as a BASIC QUALIFICATION Strong fundamentals in Real-time Operating Systems; kernel level allocations, etc.Experience in DO-178C, DO-254, DO-160, SAE ARP 4754, SAE ARP 4761, ARINC 661Experience in developing avionics interface control specificationsAbility to interface and interact with various collaborators, customers, pilots to capture requirementsExperience with Model Based Design / Systems Engineering will be an added advantageStrong organizational skills, attention to detail, very meticulous, patient and congenialExcellent verbal and written communication, collaboration, reporting, analytical, and problem-solving skillsCandidate must be a self-starter with a positive demeanor, high ethics, and a track record of working optimally under pressure in a time-constrained environment.Develop and maintain relationships / partnerships with customers, collaborators, peers, and partners to develop collaborative plans andcompleten projects.Proactively seek information and direction to optimally complete the statement of work.Must be flexible, with a high tolerance for organizational complexity and ability to work with team members across different cultures and time-zonesDevelop and maintain relationships / partnerships with customers, collaborators, peers, and partners to develop collaborative plans andcompleten projects.Must have experience to mentor and teach juniors and partners to accomplish project and departmental goals and objectives.Strong experience with Linux or UNIX.Strong experience with various network protocols like TCP/IP, UDP.Strong experience with modern open source technologies and tools.Strong troubleshooting skills at network and OS level. Preferred Qualifications (Desired Skills/Experience): Strong experience with modern open source technologies and toolsStrong understanding of system and software architecturesStrong experience developing software products, scalable applications using a range of software models including Object-oriented and functional design patternsStrong Aerospace and Embedded Application Programming experienceAbility to quickly diagnose and resolve issues in a lab environmentAgile development experience Typical Education & Experience: Typically, 13 to 16 years of related work experience. Advanced degree (e.g. Bachelor, Master, etc.) preferred . Relocation: This position offers relocation based on candidate eligibility.Equal Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/04/2024 04:01 PM
Team Manager, Content Ratings, Prime Video Trust & Safety
Amazon, Bangalore, Any
BASIC QUALIFICATIONS• A completed Bachelor's Degree from an accredited university.• Work experience of 5+ years with 2years + experience in handling team experience including data analysis, change management, and Compliance and/or Risk Management.• Strong proficiency in Microsoft Word, Excel, Outlook and aptitude for learning additional software tools• Excellent communication and negotiation skills with the ability to face external and internal partners in a professional and mature manner, and strong ability to handle objections• Flexible to work in rotational shifts.DESCRIPTIONCome build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on! The Prime Video Trust and Safety team ensures that Prime Video is a place for viewers, and creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Trust & Safety team is on the front lines of enhancing the PV experience and protecting customer experience in our ever-evolving digital world. As a Team Manager, you are responsible for working with a global team of Sr. Associates, policy, program, engineering, legal and other teams to prevent violating content from appearing on the Prime Video platform. Your team of associates will evaluate abuse trends and quality, and develop workflows and processes that maintain our quality/ community guidelines. Your teams will review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. This role will require on call work on weekends on a rotational basis.To be successful in this role you'll need to be well organized, managing multiple Sr. Associates with different issues at any one time. Technically savvy with an interest in content moderation/data labeling, your verbal and written communication skills should be excellent, being able to clearly explain issues and the paths to resolution quickly and succinctly to the catalog associates. Your commitment to the success of our Trust & Safety org should be strong and you should have a proven record of exceeding on input/output goals.Key job responsibilities:• Manage a team on tasks associated to content moderation/rating and data labeling. • Provides end to end support for optimization of Sr. Associates. • Leads and motivates the team to deliver on operational goals. • Ensure removal of any roadblocks that hinder goal achievement with minimal supervision. • Works with the team to build business reviews, share it within other stakeholder teams, peers, management on a regular basis. • Proactively gathers, analyzes, and shares data with management to influence business decisions. • Works with the team to identify and implement solutions and pilots to drive process efficiencies & business goals. • Work closely with tech teams to get all internal tool related issues resolved. • Exhibits & drives a culture of putting customer first with the team. • Ensures timely response to all escalations. • Support the team in maintaining a repository of all work done for customers within their team highlights wins and shares gaps in support with solutions with respective individuals.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS• Experience in content moderation, data labeling, e-commerce.• Experience in data analysis, either professional experience or through your education.• Passionate about video content, online streaming platforms, online business, e-commerce.• Desire to work in a fast-paced, challenging environment.• A completed Bachelor's Degree from an accredited university.• Work experience of 5+ years with 2years + experience in handling team experience including data analysis, change management, and Compliance and/or Risk Management.• Strong proficiency in Microsoft Word, Excel, Outlook and aptitude for learning additional software tools• Excellent communication and negotiation skills with the ability to face external and internal partners in a professional and mature manner, and strong ability to handle objectionsSalary: . Date posted: 03/29/2024 09:25 AM
IT Architecture Senior Specialist: Netweaver/ HANA
, bangalore, IN
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowWhat youll do:Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment : apply nowAs an "IT Architecture Specialist" in ECS CTO Service Engineering:You develop concepts to match the requirements of ECS Cloud services with infrastructure and system design:You support GTM teams with service engineering and operational expertise in large/complex deals:You conduct internal and customer workshops:You perform or support technical/architectural projects for SAP Enterprise Cloud Services:Support troubleshooting of exceptional cases in a 3rd level support roleWhat you bring::Working experience of more than 8+ years in the IT Industry:Solid hands:on know:how with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA, SAP Sybase Adaptive Server Enterprise (ASE) and Solution interdependencies:Knowledge of SAP basis technologies, Network/Web technologies, LINUX based infrastructures, IT Security, IT Business Continuity including High Availability and Disaster Recovery:Knowledge about one of new virtualization and platform technologies such as VMware or public IaaS solutions like Amazon Web Services, Google Cloud Platform or Microsoft Azure.:Knowledge in ITIL methodology and IT Operations:Excellent working skills in English are a mustPreferred skills:Experience in the design of (large) SAP landscapes including high:availability and disaster recovery concepts:Knowledge of network management concepts and tools in an enterprise environment, e.g. DNS, VPNs, NAT, Load balancing etc.:Experience in architecture and managing Business Objects technology/platform is highly beneficial but not mandatoryMeet your team:SAP Enterprise Cloud Services is the operations organization of the SAP HANA Enterprise cloud. The team ECS CTO Service Engineering acts as the interface between ECS CTO Operations and SAP field organization. We support Go:To:Market (GTM) teams with operational expertise and conceptual work globally. We pick up service requirements arising from customer engagements and drive Business Development and Portfolio Management to strengthen SAP's service offering in the managed cloud. We also perform architecture engineering projects and technology innovation pilots to support selected customer projects as well as ECS's overall portfolio development.SAPECSCareersWe build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deser
Customer Success Manger (CSM) - ( Individual Contributor)
Boeing, Bangalore, Any
Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Overview Boeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Boeing Digital Aviation Solutions (DAS) is seeking a highly skilled and motivated Customer Success Manger (CSM) to join the Customer Success Team Virtually. Role can be Mid-Level, Senior or Lead.As a Customer Success Manager, you will play a crucial role in driving adoption, identifying expansion opportunities, and ensuring renewal for our Commercial Airline customers within Digital Aviation Services.You will be working across Digital Aviation Solutions (DAS) product offerings, which include:• Flight Deck Solutions: These products and services span across an Airlines Operation Control Center (OCC) and include Crew Scheduling, Flight Planning, Crew Tracking, and Operations Control.• Flight Operations: These products and services are primarily used by Pilots and Electronic Flight Bag (EFB) Administrators. Examples include EFB applications, EFB Tools, Navigation, and Charting solutions.• Tech Operations: These products and services are used across an Airlines Maintenance Department. Examples include Asset Management System, Engine Fleet Planning and Costing, and Records ManagementWe are committed to creating an inclusive and growth-oriented environment for all our team members. Join us and discover your future with Boeing.This position will be located at Delhi OR Bangalore , India. Position Responsibilities: Build strong business relationships with all key stakeholders including users and business ownersCreate a comprehensive Adoption Plan aligned with industry best practices tailored to the specific solution purchased, customer KPIs, identified value drivers, metrics to be tracked, and inputs for Customer Health ScoreMeasure customer value by correlating adoption metrics with customer KPIsMitigate churn and drive recurring revenue growthMaintain a 360-degree view of overall customer health, ongoing engagements, and issues.Foster internal partnerships with Go to Market team (e.g. Sales Directors, Technical Sellers, Services Leads, Premium Support, and Solution Consultants) for assigned accounts.Foster & drive client communications - Develop tailored, regular communication plans for assigned customers that includesRegular touchpoints with end usersTrack feature utilizationParticipate in QBR activities driven by the Services Leader & Sales DirectorPeriodic reports and updates for key executivesProactively identify & conduct expansion plays (Cross Sell, Upsell) that will provide additional value to assigned customers, referring & collaborating with sales on complex leadsParticipate in Renewal playsOffer customer/market feedback to Boeing's offer managers, services offer managers, and product managers Key Skills: Relationship Management: Builds strong relationships with both end user communities and economic buying centers they representCommunications: Demonstrates executive-level communication, consultation, and presentation skills.Results Oriented: Relentless in ensuring the customer fully adopts the DAS solution and achieves their desired business outcomeIssue Management: Proactively identifies, escalates, and resolves issues in a way that builds customer trust over timeTeam Player: Works closely with other customer-facing roles to ensure customer satisfaction and positive DAS relationshipThis position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team's discretion and could potentially change in the future.Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): A Bachelor's degree or higher is required as a BASIC QUALIFICATION3 years previous experience in a customer success role within a SaaS environmentAbility to align customers' business processes with product capabilities.Expertise in customer management, negotiation, and conflict resolution.Strong written and verbal communication skills, with the ability to tailor messages to end-users and executives. Preferred Qualifications (Desired Skills/Experience ) : 5 years previous experience in a customer success role within a SaaS environment7 years previous experience in a customer success role within a SaaS environmentPrevious experience in airline operations and a solid understanding of aviation conceptsPrevious experience in an Airline OCC, Maintenance, and/or Flight Operations environmentsExperience with TSIA concepts and best practicesExperience applying adoption and renewal methodologies to optimize the customer engagement model.Previous experience in international business and/or multi-cultural environments.Fluency in multiple languages. Typical Education & Experience: Level 3 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 8 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+7 years' related work experience, 10 years' related work experience, etc.Level 4 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 12 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+11 years' related work experience, Master+11 years' related work experience, 14 years' related work experience, etc.)Level 5 Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 16 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+14 years' related work experience, Master+15 years' related work experience, 18 years' related work experience, etc.) Relocation: This position does offer relocation within INDIA.Equal Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/17/2024 03:52 PM
Team Manager, Regulatory Content Compliance, Prime Video Trust & Safety
Amazon, Bangalore, Any
BASIC QUALIFICATIONS• A completed Bachelor's Degree from an accredited university.• Work experience of 5+ years with 2years + experience in handling team experience including data analysis, change management, and Compliance and/or Risk Management.• Strong proficiency in Microsoft Word, Excel, Outlook and aptitude for learning additional software tools• Excellent communication and negotiation skills with the ability to face external and internal partners in a professional and mature manner, and strong ability to handle objections• Flexible to work in rotational shifts.DESCRIPTIONCome build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on! The Prime Video Trust and Safety team ensures that Prime Video is a place for viewers, and creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Trust & Safety team is on the front lines of enhancing the PV experience and protecting customer experience in our ever-evolving digital world. As a Team Manager, you are responsible for working with a global team of Sr. Associates, policy, program, engineering, legal and other teams to prevent violating content from appearing on the Prime Video platform. Your team of associates will evaluate abuse trends and quality, and develop workflows and processes that maintain our quality/ community guidelines. Your teams will review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. This role will require on call work on weekends on a rotational basis.To be successful in this role you'll need to be well organized, managing multiple Sr. Associates with different issues at any one time. Technically savvy with an interest in content moderation/data labeling, your verbal and written communication skills should be excellent, being able to clearly explain issues and the paths to resolution quickly and succinctly to the catalog associates. Your commitment to the success of our Trust & Safety org should be strong and you should have a proven record of exceeding on input/output goals.Key job responsibilities:• Manage a team on tasks associated to content moderation/rating and data labeling. • Provides end to end support for optimization of Sr. Associates. • Leads and motivates the team to deliver on operational goals. • Ensure removal of any roadblocks that hinder goal achievement with minimal supervision. • Works with the team to build business reviews, share it within other stakeholder teams, peers, management on a regular basis. • Proactively gathers, analyzes, and shares data with management to influence business decisions. • Works with the team to identify and implement solutions and pilots to drive process efficiencies & business goals. • Work closely with tech teams to get all internal tool related issues resolved. • Exhibits & drives a culture of putting customer first with the team. • Ensures timely response to all escalations. • Support the team in maintaining a repository of all work done for customers within their team highlights wins and shares gaps in support with solutions with respective individuals.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS• Experience in content moderation, data labeling, e-commerce.• Experience in data analysis, either professional experience or through your education.• Passionate about video content, online streaming platforms, online business, e-commerce.• Desire to work in a fast-paced, challenging environment.• A completed Bachelor's Degree from an accredited university.Salary: . Date posted: 04/18/2024 10:17 PM