Healthcare Salary in Andhra Pradesh - PayScale

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BASIC QUALIFICATIONS - 2+ year of experience in training, classroom instruction, or related experience; preferably in a contact center environment - Expertise developing, planning, implementing and assessing training; - Demonstrated experience developing training materials, job aids and online tutorials; - Good communication skills for the purpose of knowledge transfer and skill development; - Good coordination and organization skills;- Passionate about adult Learning; striving to provide the perfect Trainee experience- Extensive expertise in cultural and soft skills relevant to a contact center environment; - Competent user level of Microsoft Office tools (Word, Excel and PowerPoint); and- High Level of Ownership and Self-DriveDESCRIPTIONAmazon is looking for a Trainer who is committed to delivering a high quality classroom experience for Specialists on the Account Health Support team. This role requires a Customer Obsessed individual who can bring the energy and enthusiasm required to be successful in an adult learning environment. If you are passionate about teaching others, excited by the challenge of developing Amazon's employees in a dynamic and ever evolving space, this is the right role for you.The AHS Trainers are responsible for delivery and coordination of new hire, cross-skill, continuous education, and process change trainings for our Specialists. This role coordinates directly with AHS Operational Leadership, Specialists, Program Managers, Subject Matter Experts, Quality Auditors, other Trainers etc., to ensure all trainings are conducted on-time and with sufficient resources and facilities. Training delivery will include facilitating a blended learning model of classroom lecture, individual and group hands on sessions.The first impression for all Specialists joining the Account Health Support team - professional, consistent and enthusiastic presentation is critical in this role. Foundational to success will be having the confident communication required to capture the attention and focus of up to 25 students in an adult learning setting.Key job responsibilities• Coordinate training sessions based on site needs;• Conduct Daily 1 to 1 sessions with trainees;• Track and providing weekly debriefs and reporting to the AHS Leadership Team;• Documents feedback and audit results to help the Leadership Team identify strengths as well as area of opportunity;• Contribute to additional training projects as required;• Understands workflow and daily production goals;• Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve;• Maintains a positive attitude and presence on the floor;• Facilitates and presents to groups of up to 25 people in a class, including participants at the managerial level;• Act as an effective people manager during mentored production periods during training.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Experience in a technical training role; - Training experience specific to a contact center environment; - Bachelor's degree or significant college course work, in communication, education or related field; - Experience working with Learning Management Systems (LMS).Salary: . Date posted: 04/04/2024 10:19 PM

DESCRIPTIONAre you a self-starter with a passion for e-commerce, looking to expand your retail skillset and help shape the way third-party Sellers work with Amazon? Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Account Support Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve their customers.Position description: Account Health Support (AHS) Specialist Location: Hyderabad, India Language requirements: English & Hindi Process type: Voice Process (Inbound and Outbound Calling) with North America SellersShift requirements: Night Shifts and Rotational week offs (should be flexible to work as per business requirements)The AHS Specialist position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate sellers’ complex transactions and accounts. The successful Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. Nearly all decisions are expected to be made with little to no guidance and a high degree of accuracy. All candidates will be analytical and customer service oriented with a keen eye to details and identifying problem statements that hamper seller experience. As an AHS Specialist, you will engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with objectives of coaching and helping them with account health related topics. Major part of your daily activities includes inbound and outbound calling to our Sellers to assist and support them over phone. The successful AHS Specialist will be able to redirect difficult conversations as you engage with pre-suspension level Sellers who are in poor standing. Key job responsibilities Meets predetermined and assigned productivity targets and quality standards Achieves quality (quality audits), while maintaining productivity (tasks per hour) Considers the impact these goals have on the Seller, the Buyer, and the Company Works in accordance with the SOP's to provide consistent and great Seller experience on each and every contact Understands and applies knowledge on complex issues, along with directly related tools, SOP's, blurbs, and workflows May perform tasks which are not guided by established policies and procedures Leverages appropriate tools and applications to dive deep into investigation issues using data Demonstrates flexibility to transition within queues and understands/adheres to workflow directions Understand the importance of adherence to AUX statuses and follows guidelines thoroughly, taking breaks as scheduled and keeping personal time to a minimum Proactively communicates with management for any time off request Handles every work-item as per SOP and works on task in FIFO order (first in, first out) Attends and participates in team huddles/meetings and effectively interacts with teammates both in daily interactions and huddles Remains positive on the floor, even in the face of challenges; cognizant of their behavior and how it impacts team morale and our Sellers exhibiting a positive attitude Demonstrates effective, clear and professional written and oral communication on investigative matters, interactions with Sellers and internal exchanges with peers or management Uses expertise to deliver impactful coaching and advises Sellers on solutions to mitigate performance issues, exhibiting expertise and educating on factors that impact Seller performance to ensure performance metrics are met Engages with Sellers in need of a higher level of support (poor performance), educating them to become self-sufficient through time-bound support Confidently channels Sellers into correctly identifying root causes, solutions and preventative measures, using knowledge and expertise to lead effective conversations Thoroughly listens to Sellers and addresses all performance issues to minimize the Seller stumbling and impacting the Buyer experience negatively. Considers the impact and quality their actions have on the Seller, the Company, and the Buyer. Works towards earning Seller trust on every contact Maintains a positive and professional demeanor always portraying the company in a positive light and effectively escalating sensitive issues. Represents voice of the Seller internally Help develop internal communication and participates in the development of internal communication on key process changes and provides contribution on translations and content reviewsA day in the lifeA day in the life AHS Specialist provide dedicated support to Sellers. They eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s eCommerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. They use SOPs and judgment to provide guidance to Sellers on complex cases. They make the determination if a Seller should be enforced or reinstated. About the teamhttps://w.amazon.com/bin/view/Account_Health_Support/We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Experience with Microsoft Office products and applications- Speak, write, and read fluently in English- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commerce- Ability to maintain high levels of confidentiality and data security standardsPREFERRED QUALIFICATIONS- 1+ years of customer service experience

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