Company DescriptionYour Fairmont Journey Starts Here:Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont invites you to embark on an unforgettable journey of luxuryJob DescriptionDevelop and execute talent acquisition strategies to ensure the recruitment of qualified and diverse individuals.Recruitment planning, Implement comprehensive onboarding programs to integrate new colleagues seamlessly.Drive employee engagement initiatives to enhance workplace satisfaction and foster a positive, collaborative culture.Oversee performance management processes, providing guidance and support to managers in talent development and succession planning.Design and implement training and development programs to enhance the skills and capabilities of our team members.Act as a liaison between employees and management, promoting open communication and conflict resolution.Monitor and analyze key HR metrics to assess the effectiveness of talent and culture initiatives.Manage colleague accommodation to ensure great living and well being at all timesQualificationsOverall 15 years Experience with minimum 3 to 5 years in a similar role in luxury resorts Pre Opening exposure, remote location work, high volume resorts experience is desirable. Formal education in Human resource Management Indian nationals onlySalary: . Date posted: 04/03/2024 09:30 AM

Executive Assistant to General Manager

Fairmont Hotels and Resorts, Udaipur, Any

Company DescriptionYour Fairmont Journey Starts Here:Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont invites you to embark on an unforgettable journey of luxuryJob DescriptionProvides administrative support to General Manager. Ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.Types, files and upkeeps all private and confidential matters related to the executive officeSets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick retrieval; ensures all files are kept up-to-date at all times.Prepares the relevant materials for all meetings attended by General Manager.Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and any other meetings.Prepares and circulates the minutes of the meetings.Answers telephone calls courteously and gives information to callers. Routes call to appropriate official and places outgoing calls.Makes copies of correspondence or other printed matters.Prepares outgoing mail.Types, takes dictation and minutes, draft letters, files and traces and composes correspondence.Monitors and maintains the proper appearance of the office area.Handles outgoing mails by courier.Makes and confirms appointments for the General Manager.Provides assistance & support to internal customers in other departments as appropriate.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.Maintains positive guest and colleague interactions with good working relationships.Greets visitors, ascertains nature of business, and directs visitors appropriately.Attends and contributes to all training sessions and meetings as required.Exercises responsible behavior at all times and positively representing the hotel team.Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.Ensures high standards of personal presentation and grooming.Carries out any other reasonable duties and responsibilities as assigned.QualificationsMinimum 3 years of experience and minimum 1 years in a similar role. Experience in shorthand, MS Office.Indian Nationals only.Salary: . Date posted: 04/03/2024 09:30 AM

Director of Sales and Marketing

Fairmont Hotels and Resorts, Udaipur, Any

Company DescriptionYour Fairmont Journey Starts Here:Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont invites you to embark on an unforgettable journey of luxuryJob DescriptionShowcase your talent in sales and marketing, executes support service to the General Manager in order to reach the establishment strategic goals.Participate in preparation and achievement annual hotel business plan for rooms, F&B and minor operating departments.Set and maintains the yield management strategies along with Director of Revenue and General ManagerEnsuring field sales team are regularly updated with market trends and clients' needs and follows up on their activities' outcome.Brainstorm and build on all Marketing Campaigns, Collateral and activities to establish the brand and the hotel in the market.Oversees the celebrations, meeting and events team making sure targets are met and customers are satisfied.Manage all aspect of the sales and marketing activities to ensure defined targets are exceeded.Provide clear direction, establishes goals and appropriate timeframes.Participate in all Expositions, Trade fairs, Sales Visits to feeder markets to source business and establish relationshipsConducts performance review and evaluate team's performance. Coaches and impact team member development plans within the department.QualificationsOverall minimum 15 years of experience in Luxury resorts with minimum 3 to 5 years in a similar rolePre Opening exposure, remote location work experience is desirable.Experience of Rajasthan, Udaipur luxury destination Wedding Market is an advantage Entrepreneurial and creative mindset, comfortable taking charge of projects and expanding scope of responsibilitiesOutstanding social & public relation skills to develop strong customer engagement engagement.Great relationships with travel trade, key wedding and mice planners in the country Open to travelling on business upto 10 days in a month.Indian national onlySalary: . Date posted: 04/03/2024 09:30 AM

Director of Marketing and Communications

Fairmont Hotels and Resorts, Udaipur, Any

Company DescriptionYour Fairmont Journey Starts Here:Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont invites you to embark on an unforgettable journey of luxuryJob DescriptionScope and Objectives The Director of Marketing & Communications needs to ensures that campaigns and projects are in line with Fairmont brand standard and also the primary point of contact for global brand, marketing and corporate communications teams. Ensures efficient management of external agencies including public relations, creative and media buy for the hotel as well as manage strategic partnerships to ensure continued awareness and publicity for hotel. Sets strategies for all Digital Marketing in relation to e-commerce including traffic acquisition, sales and conversion, testing and reporting.Leads the strategy development of digital marketing campaigns to various audiences across multiple digital channels.Develop and execute annual E-Marketing planSearch engines' optimization / marketing activitiesSocial media (Organic and paid)Online advertisingOversees strategic alliances with online travel agencies.Set Strategies for all online activities in relation to traffic acquisition, sales and conversion, testing, and reporting.Public RelationsEnsures good relations with global, regional and local media.strategies publicity outreach program to support sales and events teams.Conceptualizes, manages and executes publicity plan for hotel, arcade, Food and Beverage venues and spa, including seasonal promotions, key launches and media engagement activities.Plans media familiarization trips with overseas agencies and / or departments under the Accor global network.Reviews media hosting opportunities for hotel to drive continued awareness.Develops and oversees influencer marketing program.Maintains hotel's press materials including news releases, executive biographies and photography.Ensures effective media coverage for hotel's programs in key markets.Serves as hotel spokesperson, when appointed by General Manager, to make all official statements for hotel to media, especially during crisis situations.AdvertisingDevelops media plan in accordance with the hotel's goals and objectives.Develops creative artworks and text copy, ensuring adherence to brand guidelines.CommunityInitiates, identifies and reviews partnership and sponsorship opportunities in line with hotel goals.Supports hotel's Corporate Social Responsibility programs to ensure awareness.Identifies community engagement opportunities.Supports the hotel's loyalty programs for effective use as a promotional and awareness channel.CollateralsBe the brand custodian, ensuring guidelines adherence for all hotel collaterals.Develops and oversees photography for hotel, event spaces, dining venues, spa and Arcade, to ensure brand guidelines are met.Manages an archival system for hotel's history while maintaining an updated PR library for hotel.Oversees and develops hotel collaterals to support Sales and Event teams as well as operational departments including Rooms and Food and Beverage. Employee Communications / RelationsSupports Talent and Culture team to achieve their goals through internal communications and external outreach including media interviews, maintaining digital media awareness and award submissions.QualificationsOverall minimum 15 years of experience in Luxury resorts and minimum 3 years in a similar role. Pre Opening exposure, remote location work, high volume hotel experience is desirable. Indian nationals onlySalary: . Date posted: 04/03/2024 09:30 AM

Director of Finance

Fairmont Hotels and Resorts, Udaipur, Any

Company DescriptionYour Fairmont Journey Starts Here:Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur invites you to embark on an unforgettable journey of luxury and join our pre opening team.Job DescriptionShowcase your leadership and passion for analytics as Director of Finance & Business Support, where your exacting standards and problem solving abilities will ensure accuracy in support of the hotel and your team. You partner with the General Manager and ownership group, analyzing financial information to provide strategic business recommendations.Lead & manage the finance team, ensuring standards are followed and financial records are properly maintained.Analyze and interpret financial information in order to advise on business operations, including revenue & expenditure trends, financial commitments & future revenuesManage and support budget & forecast activitiesBuild the business plan and actively support and guide the operations teams to achieve financial objectives. Manage all statutory and Accor business control guidelines at all timesSupport and guide the Procurement teams for quality and sustainable sourcing at the optimal price and evaluate right sizing of stock positions to support the business needsQualificationsChartered Accountant with minimum 15 years Experience and 3 to 5 years in a similar role in Luxury resortsPre Opening exposure, remote location work, high volume hotel experience is desirable. Experience of Rajasthan, Udaipur market is a plusIndian nationals onlySalary: . Date posted: 04/03/2024 09:30 AM

Executive Housekeeper and Sustainability Leader

Fairmont Hotels and Resorts, Udaipur, Any

Company DescriptionYour Fairmont Journey Starts Here:Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont invites you to embark on an unforgettable journey of luxuryJob DescriptionOversee the operational requirements of the Housekeeping, Laundry and Horticulture teams ensuring the highest standards of excellence at all times, whilst maintaining a professional and well-organized services.Compile Standard Operating Procedures for all areas of responsibility, ensuring that they are periodically updatedEnsure that all auditing and reporting standards are conveyed to staff and adhered toEnsure that residents enjoy an impeccable housekeeping product and that services offered by housekeeping teams are offered in a timely mannerConduct quality control inspections of all areas of the hotel under his/her responsibility and share results with her team including his/her SuperiorsWork with Director of Engineering to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaningConduct monthly team meetings and daily briefings with operational managersManage all outside contractors relating to his/her department ensuring they follow all hotel policiesEnsure that staff rosters are produced in accordance with business requirementsOversee operations of Laundry and Linen, Flower and Decoration, Horticulture, minibarPerform related duties and special projects assigned, including Duty ManagementMaintenance of all FFE & OS&E SuppliesOverall in charge of Housekeeping departmentPrepare all departmental budgets and manage all operational costs within budgetsMonitor and control inventories for operating equipment including linen, crockery and glassware where applicableEnsure all OH&S legislation, policies and procedures are adhered toBe familiar with property safety, first aid and fire and emergency proceduresLog security incidents and accidents in accordance with hotel requirementsQualificationsOverall minimum 15 years of experience in Luxury resorts and minimum 3 years in a similar role.Pre Opening exposure, remote location work, high volume hotel experience is desirable.Indian nationals onlySalary: . Date posted: 04/03/2024 09:30 AM

Director of Learning and Development

Fairmont Hotels and Resorts, Udaipur, Any

Company DescriptionYour Fairmont Journey Starts Here:Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont invites you to embark on an unforgettable journey of luxuryJob DescriptionCollaborate with the management team to ensure departmental orientation processes are in place and Heartists receive the appropriate new hire training to successfully perform their job. Ensure all HOD/Departmental Trainer use all available on the job training tools for Heartists; supervise on-going training initiatives, record them and conduct training, when needed. . Liaise with the Accor Academy and outsourced training providers to ensure that all L&D opportunities are leveraged to maximise Heartist development.Direct the design and implementation of L&D plan and blended learning initiatives, including on-the-job training, classroom training, mentoring etc. to address capability and knowledge gaps, equip Heartists with the skill sets required to meet operational objectives and ultimately enhance guest experience.Facilitate a learning culture through the development of Departmental Trainers and education of Leaders on available resources and options to enhance knowledge and capability.Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that the hotel provides world class and luxurious hospitality services to its guests and protect the shareholders' interestsLiaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required.Publish an annual and monthly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Department Heads on a regular basis.Provide an advice service to both managers and Heartists on training opportunities, career choices, qualifications and other T&C issues.Ensure all requests for training by Heartists are responded to in a timely manner and follow up is conducted where appropriate.Monitor the effectiveness of pre and post course briefings to ensure maximum benefit from training courses and identify future training needs.Monitor department training and on job training (dept. induction, dept. trainers, dept. processes) and ensure consistency and quality of trainingCollaborate with the management team to ensure departmental orientation processes are in place and Heartists receive the appropriate new hire training to successfully perform their job.Assist in the creation, implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel's goals and strategic planActively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry.Champion all Employee Engagement (EES) activities, Committee related initiatives including monthly recognition, Committee Meetings and Team GatheringsDrive engagement and culture throughout the hotel.Study guest feedback and focus on Quality audits to support operational leaders in identifying areas of improvementQualificationsExperience in Luxury resorts will be an advantage with overall minimum 15 years of experience in Luxury resorts Pre Opening exposure, remote location work, high volume hotel experience is desirable. Experience of Rajasthan, Udaipur market is a an added advantage.Indian nationals onlySalary: . Date posted: 04/14/2024 03:05 AM