French Specialist Salary in Hyderabad - PayScale

BASIC QUALIFICATIONS• 2+ years of professional experience, preferably in customer-facing or analytical roles• Excellent written and verbal communication skills in English Language • Good analytical skills and professional communication skills• Demonstrated problem solving and analytical capability• Experience in data analysis, solid working knowledge of SQL knowledge is mandatory• Strong business judgementDESCRIPTIONWith Fulfillment by Amazon (FBA), Amazon's new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant's customer. In addition, Amazon takes full responsibility for servicing the merchant's customers and handles all customer returns as required, thus offering end-to-end fulfillment and customer service experience.Liquidation-as-a-service is an ambitious program within FBA to help Sellers recover value while creating more sustainable and responsible disposition channels to eliminate product waste. As part of our ongoing commitment to sustainability, Amazon Seller Services Europe is hiring a FBA Recovery Services Specialist.Key job responsibilities• Managing communication with Amazon Vendors related to damages and losses occurred during liquidation process• Investigating root causes of Vendor disputes and making refund decision based on existing processes and analyzed data• Configuring inventory allocation for Amazon Vendors in the system on regular basis based on their volume capacity bidding• Performing QA audit to reduce defects and ensure a high quality of work and ultimately reduce the dispute cases and amount refunded• Cooperating with other departments and stakeholders closely (e.g. Program Manager, Product Manager, Partner Manager, Tech team, BI team) to improve an overall quality of decision-making and services provided by Amazon• Managing SP-Support escalation tickets and identifying the gaps in SP-Support investigation SOP or Seller facing Help Pages, and then work with business stakeholders to update SP-Support SOP or Seller Help Page• Constant internal investigation process optimization to improve productivity.A day in the lifeIn the morning, you work on the inventory allocation request tickets raised by Partner Manager to update vendor's inventory allocation configuration, onboard new vendors to liquidation program, pause/unpause existing vendors upon request etc;After this, you will investigate the dispute cases raised by vendors and process refunds accordingly after your investigation;While waiting for the system to release the refunds, you will being work on order cancellation request to prevent ineligible orders from being shipped to vendors;We highly encourage the team to work on process optimization and automation, SOP update etc.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Ability to thrive in an ambiguous environment• Highly organized, solution driven and results oriented• Ability to prioritize and manage multiple responsibilities• Sound business judgment, proven ability to influence others• Experience communicating with technical and non-technical stakeholders across multiple business units• Experience working in a cross-functional capacity and a proven track record of delivering operational excellence.• Another language (German, French, Mandarin or other) is welcomedSalary: . Date posted: 03/29/2024 09:25 AM

DESCRIPTIONThis is a role for Seller Growth Programs - EU 3P Compliance team. Compliance Services aim to dramatically transform the way Sellers can fulfill their Compliance (VAT, Extended Producer Responsibility and other) obligations in the EU.The person in this role will support Amazon Selling Partners on their journey to grow their businesses and sell across Europe, meeting their compliance needs. you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.Responsibilities: Expected to own SP interaction to drive compliance program adoption while supporting them throughout the funnel Re-actively and proactively developing and executing strategic analyses that provide important insights into the business Monitoring existing metrics and partnering with internal teams to identify process and system improvement opportunities. Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers’ issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams. Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships. Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targetsA day in the lifeYour day will progress driving seller engagement to help selling partners identify their compliance needs and guiding them through new & existing legislative requirements to ensure friction free selling on Amazon platforms. You will speak with Sellers in different countries via phone and email and use various internal tools. You will also work with various internal teams to support new projects and launches, capture feedback and suggest process improvements to continue raising the bar in seller experience.About the teamIN Compliance is one of the strategic team under Seller enablement growth org, ISS. This team aims to enable SPs be compliant (VAT, Environment, product compliance etc) while selling on Amazon EU region. Team engages with SPs on day to-day basis, de-risk their account issues, unblocks stage-wise issues and guides them to complete the essential steps for each stage in compliance needs.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- B2 or C1 Certification in French Language and Bachelor degree, and 0 to 3 years of relevant working experience - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.- Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Interest in e-Commerce/Online business.- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.- Attention to detail and high capability to work on different projects in parallel- Creative and analytical problem solver with a passion for operational excellence PREFERRED QUALIFICATIONS- B2 or C1 Certification in French Language and Bachelor degree (preferably in Computer Science or Business)- Advanced computer literacy in Microsoft Office (especially MS Excel) applications

BASIC QUALIFICATIONS - Should be willing to work from the Hyderabad office as VCC is not available. - B2 certification in French. - Must be fluent in French and English in written and verbal communication- Process and respond to phone calls and emails received from publishers. - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Excellent verbal communication skills required in both English and French. Must be able to interact with an external party like customers and suppliers comfortably - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response - Basic familiarity with web technologies and html is highly desirable - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate - Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.DESCRIPTIONCustomer Support Specialist - Kindle Direct Publishing (French-Speaking)Overview:Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people publish.Responsibilities: - Process and respond to emails and Phone calls received from publishers in French and English - Respond to queries sent to the KDP forums - Investigate payment concerns brought up by English and French-speaking customers - Route legitimate payment concerns to Accounts Payable - Reprocess stuck books through the system - Route issues and bugs that need engineering expertise to the development teams - Remove content as it is identified by the QA team - Notify vendors that their content has been removed - Maintain and improve a knowledge base with unique vendor requests and their solutions - Work on developing canned responses for common questions - Work with operations manager in documenting process flowsKey job responsibilitiesResponsibilities: Process and respond to emails and Phone calls received from publishers in French and English Respond to queries sent to the KDP forums Investigate payment concerns brought up by English and French-speaking customers Route legitimate payment concerns to Accounts Payable Reprocess stuck books through the system Route issues and bugs that need engineering expertise to the development teams Remove content as it is identified by the QA team Notify vendors that their content has been removed Maintain and improve a knowledge base with unique vendor requests and their solutions Work on developing canned responses for common questions Work with operations manager in documenting process flowsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Additional computer skills certifications in web technologies are preferable. - Experience in a technical support process, especially for web- enabled software products or services is highly preferred. - Experience in email customer service. - Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably. - Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response. - Basic familiarity with web technologies and HTML is highly desirable. - Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate. - Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner. - College graduates preferred, not mandatory.Salary: . Date posted: 04/04/2024 10:14 PM