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Lead Analyst Salary in Hyderabad - PayScale

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QA Analyst
, Hyderabad, Telangana
Job DescriptionQA Manual Analyst - Capital Markets EquitiesTCS has always been in the spotlight for being adept in the next big technologies. What we can offer you is a space to explore varied technologies and quench your techie soul.The customer - LSEG (London Stock exchange group) is a leading global financial markets infrastructure and data group, also they are dedicated partners with a deep commitment to excellence, delivering value for their customers. They are leaders in data and analytics, risk, collateral and processing solutions, capital formation and trade execution. With them you get the level of influence and opportunity that youd have at a startup, combined with the large-scale impact of working at a global company.LSEG is a global organization spanning 70 countries and one rooted in a culture of growth, opportunity, diversity, and innovation, this is a place where everyone can grow, develop, and fulfil your potential with purposeful careers.Job Description:Experience: 5 Years to 8 YearsLocation: HyderabadMust have: Bachelors degree in Computer Science/Engineering or related field or equivalent professional qualification. Minimum of 5-year hands on experience in Software development life cycle, preferably in testing multi-tiered applications. Minimum of 2-year experience in Scala or Java Minimum of 1-year experience on Linux / UNIX environment. Minimum of 2-year experience in testing backend applications build on RestAPIs Minimum of 2-year experience using SQL Minimum of 1-year experience in analysing large volumes of data to prepare test data. Experience in reviewing test plans Demonstrate a clear understanding of standard software QA processes and methodologies. Ability to grasp technical and domain knowledge quickly is critical. High attention to details and strong communication skills with ability to work under pressure. Ability to train and mentor junior QA team members. Proficient in using Jira/Confluence Practices Agile principlesGood to Have: Experience in testing applications deployed in cloud ( AWS). Build, maintain and update automated test scripts based on the test cases. Experience in Capital Markets domain/ market surveillance systems. Experience in designing and writing test automation scripts using Java/Python/JavaScript coding language Experience using FIX protocol Realtime system experience Integration testing with upstream /downstream systems External teams (thinking external market teams like Quant house/Vela)Key Responsibilities:The QA Manual Analyst is a member of the Agile Team responsible for testing software developed for Capital Markets Equities Products; they apply business requirements and knowledge of software testing lifecycles to guide the testing of complex software products or customer solutions. The QA Analyst contributes through their technical expertise and talent development. They work as a part of a Scrum team utilizing Continuous Integration and Behavior Driven Development and adopting DevOps practices.Detailed Responsibilities: Study requirement specifications and raise clarifications to business analysts and customers. Able to document processes and share knowledge (helping to build up the knowledge in LSEG that we are currently dependent on EP for) Build, maintain and update test scenarios and test cases based on the requirement specifications. Able to understand business logics (alert logics) written in Scala identify test scenarios/edge cases. Report results of automated and manual tests. Troubleshoot issues in automated test scripts. Report issues and anomalies in the system in the issue tracking system. Communicate any unforeseen issues thats affecting own work to leads on time. Provide daily, weekly status updates to leads and managers. Act as a lead for the other QA team members. Create and build test plans, estimates and improvements to test process. Review QA project artefacts including Test scenarios, Test Scripts, Defect reports and Status reports. Research into new QA tools methodologies and suggest improvements to the team.LocationHyderabadJob FunctionTECHNOLOGYRoleAnalystJob Id266266Desired SkillsAWS | Java | Linux | Scala | SQL | Unix | Jira AdminDesired Candidate ProfileQualifications : BACHELOR OF COMPUTER APPLICATION, BACHELOR OF ENGINEERING, MASTER OF COMPUTER APPLICATION, MASTER OF ENGINEERING
Digital Solution Consultant Sr. Analyst
, hyderabad, hyderabad district, IN
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Digital Solution Consultant Sr. Analyst to join our team in Hyderabad, Telangana (IN:TG), India (IN).Once You Are Here, You Will: - Create test plans and test cases to cover the documented business requirements and design specifications.- Execute test cases and record results. Consult with the project team on questionable issues before opening defects.- Report test status and test metrics daily in the project tool (e.g., Jira, TFS, etc.)- Participate in team status meetings and contribute information to status, risk, and issue reports.- Ensure functionality is delivered per the SOW. Identify deviations and communicate to project leadership.- Follow all project standard operating procedures (SOP) related to time reporting, DevOps, reporting status, updating PM/ticketing system for assignments, bugs, events, incidents, requests, changes, problems, etc. Required Qualifications: - 3+ years' experience In Salesforce Platform, Selenium, Jmeter- 4+ years' experience testing in with TestNG/Junit, Maven/Gradle, Cross:browser testSalesforce Platform, Selenium,- 2+ years' experience testing in with Maven/Gradle, TDD and BDD- Sales force Certificate Preferred Experience:- Prior experience with a software development methodology, Agile preferred- Excellent written and oral communication skills- Excellent organization, follow up skills, and attention to detail Ideal Mindset:- Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations. - Analytical. You like to dissect complex processes and can help forge a path based on your findings. - Self:driven. Motivated individual who can efficiently influence delivery in complicated matrix organization.About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Process and Compliance Analyst
, hyderabad, hyderabad district, IN
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Process and Compliance Analyst to join our team in Hyderabad, Telangana (IN:TG), India (IN).Responsibilities stylemargin:top:8.0px::Supports and will partner with the Data Migration Teams to ensure timely readiness of Data Migration compliance aspects and components for each deployment. This includes project management activities in SolMan, DVS, and DMW readiness, Test Plans and Tester readiness, and readiness of Veeva (security scope etc.). SAP SolMan experience is preferred.:Supports the monitoring of the evolution of the migration platform and components, along with planning and ensuring compliant platform and processes. Works with the Data Migration Process and Compliance Manager to leverage best practices and develop a process that will always keep this data migration:as:a:service program compliant.:Supports the adherence to the established Data Migration Strategy and processes, and architecture principles and technology standards.:Supports the implementation of Risk Assessment and Management processes and guidelines followed. :When required, will collaborate with all internal and external auditors, and audit coordination groups, in closely aligning Data Migration teams with respective audit planning and delivery support.:Supports the audit deployment activities as per the Data Migration Strategy.:Supports Data Migration services in internal and external audits.:Supports and prepares Data Migration teams for their involvement in, and support of, audits.:Supports audits on authorization to S/4, eWM, and SAP DS/IS with DM roles.:Ensures SAP DS/IS as a platform is following client Information Security standards and expectations.Key Skillsstylemargin:top:8.0px::Hands:on experience in monitoring and assessing data migration projects to ensure they comply with defined project quality gates, industry, and security standards, as well as corporate and regulatory policies and requirements.:Experience in SAP Data Migration. (S/4 HANA data migration experience a plus) :Experience and technical knowledge of Data Migration tools; SAP BODS (Business Objects Data Services), SAP migration cockpit Tools and Methodology:Experience with use of AGILE tools : Jira, Google Sheets (all Google office tools):Motivated self:starter with exceptional interpersonal communication and presentation skills along with the ability to lead and influence others.:Strong organizational, issue/conflict resolution skills.:Proven track record working with diverse, cross:functional teams that are located regionally and worldwide.:Ability to communicate effectively with stakeholders within IT and Businesses stakeholders.:Fluent in English (written and spoken).:Familiarity with onsite:offshore models and can effectively work with decentralized data migration teams. (i.e. functional consultants and developers):Prior experience in regulated environment : Life Sciences, Pharmaceutical and/or Healthcare industries.:Experience in risk assessment, standards and controls, training and communication, and oversight are nice to have.:Understanding of compliance requirements for Life Sciences industry is a nice to have but not a hard requirement. (i.e., GxP, CSV).Location This position will require the candidate to work from India from the following NTT office locations.HyderabadBengaluru (Global Village, Whitefield)Shift timings: 10:00 till 19:00 CET.About NTT DATA Services:NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. W
Product Analyst
, hyderabad, hyderabad district, IN
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Product Analyst to join our team in Hyderabad, Telangana, India.Partner with internal business leads and external advertising customers to solve complex technical problems. Being a strategic critical thinker who is excited about tackling challenging open:ended problems and enjoys coming up with innovative solutions is key to this role. Taking end:to:end ownership of customers' technical issues, including initial troubleshooting, identification of root cause and issue resolution and external communication is a key part of this role.Write clear, detailed, and high quality project specs. Proactively manage timelines and priorities and carry an execution oriented mindset to work through tasks efficiently.Work cross functionally with engineering, business operations and business development to tackle various requests and manage the entire project from solution ideation, development, testing, deployment, measurement and refinement/iterations. Contribute to the development of support resources such as internal knowledge base articles and troubleshooting documentation to enhance the team's efficiency. Basic Qualifications:5+ years of experience in a technical or analytical problem solving role ideally working with a software productExceptional analytical literacy and quantitative problem:solving skills. Has the ability to make data:driven decisions but can also look beyond the data and holistically assess situations.Experience collaborating with highly technical engineering teams and driving complex projects from ideation to go live.Excellent organizational and project management skills. An ideal candidate will be able to scope projects, estimate timelines, and coordinate with stakeholders to get the job done.Preferred Qualifications:Strong Quote to Cash knowledge, Strong Agile, drive technical conversations in Product MgtForce platform experienceAgile MethodologyBA/BS degree in computer science, or a related technical disciplineAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Business Analyst I
Amazon, Hyderabad, TS, IN
DESCRIPTIONAmazon Transportation team is looking for an innovative, hands-on and customer-obsessed Business Analyst for Analytics team. Candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, excellent technical skills and should be able to juggle multiple tasks at once.Ideal candidate must be able to identify problems before they happen and implement solutions that detect and prevent outages. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience and get the right things done.This job requires you to constantly hit the ground running and have the ability to learn quickly. Primary responsibilities include defining the problem and building analytical frameworks to help the operations to streamline the process, identifying gaps in the existing process by analyzing data and liaising with relevant team(s) to plug it and analyzing data and metrics and sharing update with the internal teams.Key job responsibilities1) Apply multi-domain/process expertise in day to day activities and own end to end roadmap.2) Translate complex or ambiguous business problem statements into analysis requirements and maintain high bar throughout the execution.3) Define analytical approach; review and vet analytical approach with stakeholders.4) Proactively and independently work with stakeholders to construct use cases and associated standardized outputs5) Scale data processes and reports; write queries that clients can update themselves; lead work with data engineering for full-scale automation6) Have a working knowledge of the data available or needed by the wider business for more complex or comparative analysis7) Work with a variety of data sources and Pull data using efficient query development thatrequires less post processing (e.g., Window functions, virt usage)8) When needed, pull data from multiple similar sources to triangulate on data fidelity9) Actively manage the timeline and deliverables of projects, focusing on interactions in the team10) Provide program communications to stakeholders11) Communicate roadblocks to stakeholders and propose solutions12) Represent team on medium-size analytical projects in own organization and effectively communicate across teamsA day in the life1) Solve ambiguous analyses with less well-defined inputs and outputs; drive to the heart of the problem and identify root causes2) Have the capability to handle large data sets in analysis through the use of additional tools3) Derive recommendations from analysis that significantly impact a department, create new processes, or change existing processes4) Understand the basics of test and control comparison; may provide insights through basic statistical measures such as hypothesis testing5) Identify and implement optimal communication mechanisms based on the data set and the stakeholders involved6) Communicate complex analytical insights and business implications effectivelyAbout the teamAOP (Analytics Operations and Programs) team is missioned to standardize BI and analytics capabilities, and reduce repeat analytics/reporting/BI workload for operations across IN, AU, BR, MX, SG, AE, EG, SA marketplace.AOP is responsible to provide visibility on operations performance and implement programs to improve network efficiency and defect reduction. The team has a diverse mix of strong engineers, Analysts and Scientists who champion customer obsession.We enable operations to make data-driven decisions through developing near real-time dashboards, self-serve dive-deep capabilities and building advanced analytics capabilities.We identify and implement data-driven metric improvement programs in collaboration (co-owning) with Operations teams.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of tax, finance or a related analytical field experience- 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL or ETLPREFERRED QUALIFICATIONS- Experience working with Tableau- Experience using very large datasets
Leads Management AM, Central Leads Management Team, ISG
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS- 3+ years relevant experience in business analysis, handling live projects/programs end to end, by owning the delivery and reporting- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with SQL- Experience in ExcelDESCRIPTIONThe central leads management team within international seller services is looking for a Business Analyst. We are looking for customer obsessed, data driven professionals to join our growing team and solve some of the hardest problems for our customers. If you want operate at start up speed and build a service which advertisers and shoppers love, this might be the place for you.The business analyst is responsible for driving deep insights about Leads Management and driving continuous improvement using the data. The person should have a detailed understanding of a business requirement or the ability to quickly get to the root cause of a particular business issue, and draft solutions to meet requirements or resolve the root problems. You will work closely with program managers, business intelligence engineers, data scientists and product managers to analyze massive data sets, identify areas to improve, define metrics to measure and monitor programs, and most importantly work with different stakeholders to drive improvements over time. You will also work closely with internal business teams to extract or mine information from our existing systems to create new analysis, and expose data from our group to wider teams in intuitive ways.Key job responsibilities• Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. within SQL, Tableau and Quicksight.• Define the data elements and data structure that our team should leverage to enable analytical and reporting capabilities for our business development team• Design and influence operational best practices for reporting and analytics to enable the team to scale as we grow presence in new and existing territories• Preparing and delivering business reviews to the senior management team regarding progress and roadblocks• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format• Define the business problem and solution approach autonomously with limited guidance.• Write concise documents communicating results to stakeholders and visualize data to drive decision makingA day in the life• Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. within SQL, Tableau and Quicksight.• Define the data elements and data structure that our team should leverage to enable analytical and reporting capabilities for our business development team• Design and influence operational best practices for reporting and analytics to enable the team to scale as we grow presence in new and existing territories• Preparing and delivering business reviews to the senior management team regarding progress and roadblocks• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format• Define the business problem and solution approach autonomously with limited guidance.• Write concise documents communicating results to stakeholders and visualize data to drive decision makingAbout the teamLeads Management team (Amazon International Seller Services) supports the International Sales teams in lead generation and lead qualification activities for the entire gamut of Amazon services. Leads management team works in collaboration with a Data Science/BIE team to deliver high quality leads to the Seller management/recruiting teams across the globeWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- 3+ years experience in a business analyst, data analyst or statistical analyst role- Advance SQL proficiency - experience writing complex SQL statements and ability to manipulate a massive amount of data, creating dashboards/on demand reports- Advance proficiency with Excel- 2+ years of experience with business intelligence, machine learning models and data visualization tools (e.g. Tableau)- 2+ years of experience with a modern programming language (e.g., Ruby, Python, etc.)Salary: . Date posted: 03/29/2024 10:07 PM
Senior Analyst, Data Engineer
TTEC, Andhra Pradesh, Hyderabad
TTEC DigitalConsulting’s Insights practice is looking for a Data Engineer who is passionateabout solving complex data problems and intricate engineering issues with largesystems. This person willidentify and conduct data-driven projects and analyses that help our clientsmeet their objectives most effectively. The role also involves providingstrategic direction on the development of marketing campaigns, includingtargeting strategy, value proposition development, and post-program performanceevaluation. We combine human insightand the speed of technology to transform our clients’ interactions with theircustomers. Advanced analytics of the customer experience and customerinteractions is our expertise. The successful candidate will be an experienced,highly motivated self-starter with the ability to solve data analysisproblems. They will have experience using programming languages tomanipulate large amounts of data. The primary responsibility of thisrole is to analyze large datasets to answer business questions by generatingreports and output in Excel. The candidate will work in a team ofprogrammers and business analysts to develop insightful deliverables thatsupport data-driven marketing strategies. Primary Responsibilities · Manage and manipulate multiple large data sets,including: defining populations and variables, performing calculationsand summarizations, and creating solutions to address client businessquestions · Prepare complex analytic deliverables, combiningmultiple programming outputs to create cohesive reports in Excel · Help design analytic data setspecifications · Lead in delivery of large analytic projects· Mentor team members· Contribute to the definition and development ofkey findings and marketing-oriented conclusions Required Skills/Qualifications· Bachelor’s Degree required, Masters preferred,STEM or related field· 4+ years of professional experienceworking with large-scale relational databases, and ability to manipulate/analyze / maintain relational databases· Capability to execute complete analysis processfrom data extraction / manipulation through QC, report and delivery of data andreports· In depth knowledge of one or more of thefollowing: SAS, Teradata , SQL, R, Python, Unix Scripting· Ability to create automated process andknowledge on CronTab, Autosys or related tools· Aptitude in Microsoft Excel· Ability to work independently and mentor juniorteam members· Strong attention to detail· Strong verbal and communication skills· Comfortable working in team-oriented, deadlinedriven environmentEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
Business Analyst, Fraud And Abuse Prevention
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with Excel- Proven experience writing scripts using SQL, extracting and analyzing the data to provide precise reports to stakeholders.- Demonstrated ability to consistently maintain a high level of integrity and discretion to handle confidential information.- Proven superb customer service to the leadership team and other key stakeholders- Demonstrated written and verbal communication skills.- Proven ability to present complex information in a clear and concise manner to executives.DESCRIPTIONWithin Amazon, the Selling Partner Risk team launches products and services that detect and prevent abuse on our store before it impacts a customer. We work with business partners across the organization to find and close gaps that lead to abuse and create and enforce selling policies that help ensure we have a fair marketplace. Our product and program managers work hand in hand with our engineering and science partners to develop and implement innovative solutions that help Sellers become successful and stop bad actors at scale, globally.We are seeking a candidate who loves solving complex problems, is passionate about stopping bad actors and protecting customers. Plus, good analytical skills and a proven track record of being able to successfully identify a solution, prepare a plan and execute it with good results.Key job responsibilitiesWe are seeking an exceptional Business Analyst to drive analysis and insights to help our teams make meaningful business decisions. As a Business Analyst, you will focus on improving the success of Sellers in our store by analyzing data, discovering and solving real world problems, and building metrics and business cases to improve customer experience. We are focused on your success and want to build future leaders within Amazon. A key component of the role is to identify process and system improvement opportunities by monitoring existing metrics, analyzing data, and partnering with scientists, risk managers and program managers within the team. You will design and develop automated reporting solutions to surface potential gaps of existing mechanism and support data-driven decisions. You will define business logic with business owners and deploy heuristic solutions. Lastly, you will enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience working in risk, fraud, or ML organizations.- Ability to create detailed business analysis, outlining problems, opportunities and solutions for a business stakeholders.- Familiar with defining configuration specifications and business analysis requirements- Experience working in risk, fraud or compliance organizations.- Advance SQL proficiency -write complex SQL statements and ability to manipulate a massive amount of data, creating dashboards/on demand reportsSalary: . Date posted: 04/04/2024 09:31 AM
Strategy and Operations Analyst
Salesforce, Hyderabad, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category FinanceJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About the Company:Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" seven years in a row and #1 on the FORTUNE '100 Best Companies to Work For®' List. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.Behind the scenes at Salesforce, you'll find a team of stars powering technology for our employees. The BT organization provides a suite of services to help build, run, and transform enterprise applications. The trusted, smart, and scalable technologies we develop mean that our employees can focus on delivering the very best to Salesforce's customers.Job Description:We are looking for an Analyst for our Business Technology organization within our Strategy & Operations Team. We are seeking an individual who is inquisitive, enjoys finding solutions to ambiguous challenges, and loves leading teams towards a common goal. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. In this role, you will support our Business Technology leaders and our global team with various operational programs and employee initiatives. You will be responsible for working closely with key business stakeholders to drive efforts from scoping through to delivery. You will utilize strong communication, organization, program management, and analytical skills to design clear pathways and partnerships building the road ahead. You will approach work with a solution-oriented mindset, integrity, and agility. This position requires an analytical mind, bias for action, close attention to detail, exceptional communication skills, a great attitude and work ethic. This is a great opportunity for a go-getter to advance his or her career. Responsibilities:Strategic Planning and Execution:Become a trusted thought partner to business leaders, including but not limited to our local Hyderabad leaders, helping them evaluate options and turning ideas into results and obstacles into solutions.Own the planning and execution (end-to-end) of various multi-dimensional efforts that shape and impact business operations, employee experience, and culture.Organize, prioritize and coordinate multiple work activities with the ability to meet deadlines.Develop broad and deep cross-functional partnerships, with partners in various levels and organizations.Build out high visibility programs, with an eye for how to weave in connections to other in-flight projects creating opportunities for optimization and automation.Proactively work to resolve obstacles, apply creative problem-solving tactics and lead business partners through change management.Operate with efficiency, speed, and utilization of technology adapting to the changing landscape of how we work.Event Planning and Employee Engagement:Plan and execute events in our local Hyderabad office, including getting employees together for Town Halls, All Org Calls, Volunteering events, Leadership meet-and-greets, Lunch & Learn sessions, etc.Oversee and manage budget, ensuring all activities are carried out within the allocated budget.Drive culture and connection through other employee engagement opportunities, both in the office and virtuallyInternal Communications:Support internal communications programs.Prepare executive staff meeting agendas, lead executive meetings, follow up with global teams on action items and deliverables.Establish documentation, project plans, communications, and other needed artifacts for effective cross-functional team collaboration with an eye for continuous improvement and best practices.Data Analysis and Reporting:Assist with gathering, reporting, and analyzing of various organization metrics (workforce, headcount, attrition, time tracking, volunteering hours, work anniversaries, and more).Assist with tracking hiring to meet monthly and quarterly Finance targets, along with committed workforce plan strategies.Assist with gathering information regarding contingent staff as it relates to financials and location strategy.Role Requirements:Bachelor's Degree or Equivalent3 years of Project/Program Management, Communications, Marketing, People/HR and/or Business Operations or related experienceExperience in contributing to successful projects with multiple stakeholders, deliverables, and dependenciesFlawless execution of activities, with high attention to detail, organization, and processExperience with data analysis and reporting; proven ability to analyze, present, and action on raw data (with emphasis on data integrity and accuracy)Ability to identify and automate manual processes to drive efficienciesStrong teamwork skills; an ability to offer suggestions and persuade on improvements to processesExcellent organization and communication skillsProven ability to work independently and manage the day-to-day program, as well as effectively influence othersSkilled in Google SuiteAbility to be flexible in response to changing priorities and needsDemonstrated ability and willingness to continuously acquire new competencies and accept new challengesA general fearlessness regarding the unknown, keen ability to focus, navigate, and function effectively through ambiguityExperience in leading site-level initiatives is an added plusAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/08/2024 03:17 PM
Operations Analyst
Salesforce, Hyderabad, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category OperationsJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. ResponsibilitiesOperate efficiently in a demanding environment, maintain composure, demonstrate leadership, and communicate in an exemplary manner.Analyze incoming service requests to assess the customer issue and determine resources that can assist in resolutionLiaise and support the escalations team as requiredDevelop trusted relationships with the leadership team across the organization. Know when, how, and the most effective ways to include executives for awareness and action.Provide consultative advice when issues arise based on cross-functional knowledge of the organization, as well as historical resolution paths.Understand the impact of each service request to our business and use this to to route to appropriate resolution teamTrack and communicate status and resolution to Salesforce personnel in a factual, professional, timely and consistent mannerRequirements BA/BS degree preferred with a strong academic record3+ years of account management, consultation, project management, escalation management and/or support experienceDemonstrate superior customer service, including the ability to set expectations, communicate clearly, confidently, timely and respectfully with customers.Understanding of Salesforce resources and organizationAbility to utilize Salesforce instance tools (i.e. Accounts, Opportunities, Cases, Reporting, Dashboards).Proficient in Google apps (slides, sheets etc..)Execute with a sense of urgency, meeting requirements with minimal lead timeAct autonomously to meet dynamic demandsAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/10/2024 03:17 PM