DESCRIPTIONData Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operation Technician at Amazon Data Services India Private Limited (“ADSIPL”) with a passion for technology to help us expand AWS Cloud offerings to the next level.To keep up with this demand on both disk and network capacity, we continue to expand our Data Centers in India. Also, our content delivery AWS service, CloudFront, has expanded its Data Centers presence by over 50% worldwide in the last 12 months and are expecting to increase by a similar number over the next 12 months. This requires talented people to build & manage. We hope it is you! Come and work for the world’s most Customer Centric Company. The location for this job to be discussed, as there may be opportunities in several India locations.The Opportunity: Data Centre Operation Technician This role is a unique opportunity to work in some of the most cutting-edge data centers in the world. ADSIPL’s data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India.A Data Centre Operation Technician at ADSIPL, expectation from role are:• You work as part of the Operations team, whose primary responsibility is the maintenance and upkeep of the data center infrastructure.• your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.• You may be the primary contact point for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Technical Operations) and external service partners (Hardware Vendors, Contractors, Service Providers among others).• You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.• You perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.• You participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.• You possess knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge• You contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.• More experienced technicians may assist in training less experienced members of the team.* This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.* This role involves covering 24x7 shift rotationWe are open to hiring candidates to work out of one of the following locations:HYDERABAD, TS, INDBasic Qualifications· Must be BE/B.Tech graduates with a specialization in IT/IS/ECE and Electronics & Telecommunications· Solid Understanding of Linux/Unix Administration· Server Hardware Troubleshooting experience· Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID· Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies· Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers· Strong Communication Skills· Passionate about IT infrastructure and hardware!Preferred Qualifications· Remote Access: Console routers, IPMI, BMC· Network Equipment Installation and Configuration· Cisco IOS, NX-OS, JunOS· Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity· Data Center Operations: Inventory Management, Hot/Cold Aisles, Security· Participated in Project Management· Experience or Knowledge of AWS products: EC2, EBS, S3 etc.· Scripting: Bash, Python, Perl, Ruby (or programming languages)We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of computer hardware troubleshooting and repair experience- 1+ years of computer networking experience- Bachelor's degreePREFERRED QUALIFICATIONS- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Sr. Data Engineer

Discovery, Inc. (Formerly Scripps Networks Interactive), Hyderabad, Any

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role :This role will work with a fast-paced team to create the data technology stack that can be used to deliver end-user insights used for developing the next generation of digital products and product strategies. You'll also help build out an internal data pipeline and develop ways to optimize data technologies to shape our digital data strategy. Your Role Accountabilities: Gain an understanding of brand and enterprise data warehouse/reporting requirements that will inform the data architecture and modeling approach. Employ these learnings to construct appropriate ETL/ELT processes, database queries, and data/permission models that support data aggregation and reporting on actionable insights. Passion to write code, which is efficient, organized, simple, scalable & reusable meeting business requirements. Enthusiasm to learn and find opportunities to enhance and adapt in daily engineering activities is highly desired. Deliver end-to-end JIRA User stories meeting quality expectations of the team. Collaborate closely with internal and matrixed departments, including Operations, Technology, PMO, Product Teams and Data Strategy/Insights to design, build, test, and deploy data warehouse solutions and reporting tools. Gain an understanding of multiple datasets to be able to perform ad-hoc analysis for different business units. Prepare effort estimation including researching and estimating costs of software development, unit testing. May provide estimates for upgrades of vendor packages upgrades and integration with existing systems. Participate in QA testing for data pipeline projects as well as implementation changes to the suite of analytical tools. Write reproducible data analysis over Peta bytes of data using innovative technologies. Mentor junior team members. Flexibility to work in second shift. Qualifications & Experiences: 9-12 years of experience in data engineeringBachelor's degree in computer science, information systems, or information technology.Experience with scripting languages: Python, Scala, AWS Glue etc.Experience in Conceptual/Logical/Physical Data Modelling & expertise in Relational and Dimensional Data ModellingAdvanced SQL knowledge & performance tuning & cost optimization of complex SQL'sStrong experience with MPP databases (Teradata & Snowflake)Experience with Snow pipe, tasks, streams, clustering, Time travel, Cache, data sharingExperience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.Experience building and optimizing 'big data' data pipelines, architectures, and data sets.Experience with AWS cloud services - Athena, Quick sight, Kinesis, Lambda, IAM PoliciesExperienced in software delivery through continuous integration & automated deployments (for example git, bitbucket, Jenkins, etc.)Strong Experience with data pipeline and workflow management tools e.g., Airflow, RedwoodExperience with Atlassian Suite (JIRA, Confluence)Experience using and creating APIs.Experience supporting and working with cross-functional teams in a dynamic environment.Champions the capabilities and benefits of analytical data assets. Partner effectively across departments and stakeholdersMust be comfortable working in a Linux/Unix environment.Experience with ASW Analytics services like AWS Data Exchange, Data Pipeline, AWS Glue Data Brew, AWS Glue, AWS Lake Formation Familiarity with ASW Developer tools services like CodeDeploy, CodePipeline Experience with public/private API integration, web scrapping, data streaming architecture Knowledge of Business content interchange (BCI). Not Required but preferred experience: Public speaking and presentation skills.Experience with data science tools such as NumPy, Pandas, R, MATLAB etc.Experience with data processing engines like sparkExperience with DBT. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 03/27/2024 11:58 AM

Pega Developer

Discovery, Inc. (Formerly Scripps Networks Interactive), Hyderabad, Any

Sr. Batch Operations Developer

Discovery, Inc. (Formerly Scripps Networks Interactive), Hyderabad, Any

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Your New Role : WBD Integration team is seeking a Senior Batch Operation Developer who will be responsible for providing technical expertise for supporting and enhancing the Integration suite ( Redwood, $Universe ). We are specifically looking for a candidate with solid technical skills and experience in integrating ERP applications, SAAS, PAAS platforms such as SAP, Salesforce, Workday, etc., and data warehouses such as Teradata, Snowflake, and RedShift. Experience with the Redwood platform would be ideal for this position. The candidate's primary job functions include but are not limited to the day-to-day configuration/development of the Redwood platform. The candidate must possess strong communication and analytical skills to effectively work with peers within the Enterprise Technology Group , various external partners/vendors, and business users to determine requirements and translate them into technical solutions. The candidate must have the ability to independently complete individual tasks in a dynamic environment to achieve departmental and company goals.Your Role Accountabilities :Translate conceptual system requirements into technical data and integration requirements Prepare data flow diagramming and/or process modelling.Create/develop, test, and maintain scheduling tools like Redwood , iPaas , APIs, etc.Perform Unit Testing and debugging of applications to ensure the quality of the delivered requirements and overall health of the system.Develop standards and processes to support and facilitate integration projects and initiatives.Educate other team members and govern tool usage.Participate in research and make recommendations on the integration products and services.Develop and mentor existing team members.Qualifications & Experiences:10+years of experience in Infrastructure related implementation projects and should have hands on experience of at least 4+ yrs. in Batch orchestration tool (any tool) and this is mandatory experience.Should have hands on experience of at least 2+ yrs. in Redwood Batch orchestration tool and this is mandatory experience.Should have experience in soup to nuts of technology including Requirements, SDLC and Maintenance.Should h ave hands on experience in Data Governance, Metadata Management, Reference Data Management and Business Glossary Management initiatives.Should have experience in Linux, AIX and Windows Operating System and perform installation with provided documentation and troubleshooting experience.Should be well versed in LDAP, SAML and OKTA setup across different platforms.Should have experience in API configurations, Vulnerability, Patch Management, including best practices, testing methods and deployment strategies.Should have e xperience of Creating/Configuring/Scheduling Jobs, Chains, time window, Submit frames and setup Calendar as per application requirement and ability to setup Close Calendar for Quarter close .Should have experience of Migrating and Upgrading Batch Platform to different tools.Review Strategy of Background (Batch) Jobs Setup and assess the current situation , Schedule Jobs in Redwood / Knowledge of Operating, Export / Import of jobs in Redwood.Creation of Customize reports through Redwood.Development/Implementation experience in SAP Redwood/CPSShould have experience in Creat ing /Configur ing /Schedule API's jobs in Redwood tool.Good knowledge in UNIX Shell scripts and should be able to write/debug Shell Scripts.Working well within an agile team environment and applying the related working methods.Co-ordinate with different teams across WBD landscape and come up with solution and fast track the priority issues.Not Required but preferred experience:Basic Knowledge of Java and SAP Landscape Preferable How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/02/2024 07:59 AM

IGA Engineer

Discovery, Inc. (Formerly Scripps Networks Interactive), Hyderabad, Any

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.The Job The Identity Governance Administration (IGA) Engineer position requires technical knowledge and experience in implementing and supporting enterprise Identity Access Management platforms and systems. The role is responsible for the support, maintenance, and ongoing integration of of IGA system architecture, integrations and frameworks in an automated, measurable, and repeatable manner that aligns tightly with business.The IGA Engineer position requires technical knowledge and experience in implementing and supporting enterprise Identity Access Management platforms and systems.IGA OPERATIONSMonitor and maintain IGA (Saviynt) platform to ensure identity and security guidelines are followed.Partner with compliance specialists to ensure the technical implementation of identity frameworks meets WBD standards.Provide technical leadership in the field of data security and compliance, specifically the ability to determine the least business impactful way of implementing security tools and features.Collaborate with our corporate functions including Internal Audit, Legal and Compliance, Privacy, and Sourcing to in support of the IGA platform.Participate in application onboarding in the IGA platform and configure UAR, certification campaigns.IGA ARCHITECTURE IMPLEMENTATIONBuild and maintain complex technical infrastructure that supports a secure platform that protects our data at rest and in transit.Work closely with Enterprise and Direct-to-Consumer developers and business owners to identify data sets, Architectural patterns, and software for strict adherence to data handling guidelines.Participate in ServiceNow integrations for application access orchestration and workflows.Integrate new HR source systems and various target active directories as required.The Essentials3- 5 years Hands-on experience designing, implementing, and deploying IAM/IGA solutions in an enterprise environment (e.g., Saviynt (preferred), SailPoint, ForgeRock, Okta etc.) Strong understanding of Identity & Access Management (IAM) User Lifecycle Processes including User Activity Monitoring, Access Re-Certification, SOD, Reporting etc. and IAM Standards. Ability to on-board third party and cloud applications using various federation protocols using the IGA platform as well as outside of the IGA platform. Ability to drive identity management strategically across the enterprise as a critical security pillar aligning where possible with IAM standard practices. Evaluate an application's user-base with the business and determine if the application is a candidate for Role-Based Access Controls. Identify data and process improvement ideas; contribute to the transformation of the Identity Access Governance function. Consistently demonstrates professional demeanor and communication skills with business partners and team members. Support day-to-day security controls including but not limited to creating access and control, monitoring, security awareness relating to BCBSMA mainframe, Active Directory, desktop computers, and remote access. Maintain security governance and policies for business, groups, products & security access types ensuring we can pass audit reviews. Ability to Implement/Customize IAM Workflows, Forms, Rules, Provisioning and Certifications How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/03/2024 08:45 AM

Learning Experience Designer, AGI Data Services

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS5+ years experience in Instructional Design, Instructional Technology, or Learning Technology 3+ years experience using eLearning development tools such as Articulate Storyline, Rise, Camtasia, Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro, Vyond, and Captivate and other video editing and graphic design software.5+ years of Microsoft Office products and applications experienceExperience in working or contributing to training design or planning projects Adept with basics of visual design principles Experience with user experience design principlesDESCRIPTIONThe scope of a Learning Experience Designer (LXD) in ADS is for an individual contributor independently responsible for the full cycle of Analysis, Design, Development, Implementation and Evaluation (ADDIE) for development of learning experiences to address complex or ambiguous problems. The LXD has expert level LXD-skills across ADDIE, adult learning theories, visual experience design and assessment methodologies using rapid authoring tools that can adapt to a range of delivery methods (i.e. in-person or vILT, e-Learning, blended, microlearning such as videos, infographics, job aids, etc.). The LXD leverages this expert skill to optimize procedures and share best practices with less experienced LXDs. The LXD has 3+ year program management experience or 2+ years of experience as a Learning Experience Designer.A LXD uses knowledge and skill to decide which actions to take while leading program level and curriculum-level LXD goals and moderately impacts team goals. A LXD is able to design short-term solutions and deliver independently on defined program strategy, and seeks limited guidance on business problem and solutions. The LXD is also expected to analyze curriculum metrics post launch, to make recommendations for improvement.Key job responsibilitiesThe AGI- DS organization is engaged in the data processing to support the voice recognition for Alexa, the cloud-based service that powers devices like Amazon Echo, Echo Show, Echo Plus, Echo Spot, Echo Dot, and more. The Alexa service is always getting smarter, both for features, and for natural language understanding and accuracy. Because Alexa's brains are in the AWS cloud, she continually learns and adds more functionality, every hour, every day. We also are building the future with Alexa LLM and generative AI. Come build the future with us.The KM (Knowledge Management) team is responsible for driving high quality training content for data associates located across the globe. This includes creating engaging process and tool content, including instructor-led training, E-Learning and self-paced learning, blended learning, virtual classroom design, building tool kits and study guides, and performance support aids for all global sites.Do you like developing technical training, including video creation, instructional design and graphic design to create high impact training curriculum? AGI - DS is looking for innovative learning professionals to support the development of engaging digital training for our front-line data associates.As a Training Content Specialist, you will be an eLearning developer creating digital assets using standard instructional software tools to develop training that will inspire our learner population.Roles and Responsibilities will include, but are not limited to:• Develop learning solutions using eLearning development tools, which include using storyboards and design direction to create digital assets such as videos, graphics, and modules. • Ability to rapid develop digital assets to support course content for a frequently changing environment.• Strong video editing and development skills• Partnering with Learning Experience Designers to produce high quality eLearning content• Support curriculum maintenance reviews for developed training and update learning assets according to maintenance cycles.• Design and Develop templates • Experience with SCORM requirements.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, IND | Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Ability to communicate effectively and interview stakeholders for technical information• Project management experience• Experience working on a fast-paced Instructional Design team• Knowledge or experience with using gaming mechanics in eLearning assets• Experience working with Learning Management Systems (LMS) such as Cornerstone• Understanding of Adult Learning Theories and ADDIE model• Experience working on an Agile team working in SprintsSalary: . Date posted: 03/29/2024 09:21 AM

Lead Technical Instructor, Webinars (Platform/MuleSoft)

Salesforce, Hyderabad, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Join our dynamic team as a Technical Instructor - Webinars, focused on delivering exceptional 1:Many customer engagements, empowering individuals and organizations to leverage Salesforce's robust platform effectively. We are looking for a passionate individual who thrives on educating and guiding customers through interactive webinars and consultative engagements. You will show customers how to design, code, test, debug, package and deploy, using best practices on the Salesforce or MuleSoft Anypoint Platform. As a key member of our team, you will play a crucial role in accelerating technical features and cloud adoption, while ensuring high levels of customer satisfaction and success.Responsibilities:* Deliver technical, high standard 1:Many customer engagements, tailored to various levels of expertise, including beginner, intermediate, and advanced.* Answer real-time questions from customers and provide additional resources* Ability to explain complex features in an easy-to-follow manner* Ability to demonstrate features and functionality with hands-on demos and exercises* Held up as a standard of excellence in delivering effective, well-managed and well-facilitated webinars* Stay current on the latest developments in Salesforce technology, best practices, and integration methodologies* Action Best Practice Insight including: * Product Education * Technical Advice * Adoption Guidance* Accelerate Feature / Cloud Adoption* Manage Consultative Engagements with Customers* Drive Guided Success Engagements* Cross-collaboration with the Product Education team including Content Development, Delivery and Success Guides* Consistently receive outstanding customer satisfaction scores of 4.7+ (out of 5) * Maintain a 70% Utilization TargetsRequired Compulsory Qualifications & Skills:* Bachelor's degree in Computer Science, Information Technology, Engineering or a related field; advanced degree preferred.* Salesforce Platform Developer I and II and/or MuleSoft Developer certification is required; additional certifications such as Platform App Builder, Platform Developer, MuleSoft Architect or Salesforce Architect certifications are a plus.* Overall 3+ years of experience with a minimum of 1 years of relevant work experience on Salesforce and/or MuleSoft platform products* Proven success leading customer-facing presentations and engagements* Experience with virtual training platforms and tools, such as Zoom or WebEx* Programming Skills: JavaScript, Java, C#, HTML and CSS, SOQL and SOSL, REST and SOAP APIs, Apex and Visualforce.Preferred Qualifications & Skills:* Working knowledge of the overall Salesforce platform suite and applications* Able to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolution* Proven ability to manage time and prioritize activities while performing effectively under pressure* Support Success and Sales Teams to ensure that customer gets maximum value out of the platform * Understanding of business analysis, change management, user adoption, release management, and governanceSoft Skills:COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagementsEXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suiteLEARNER: Has a passion for continued education in new technologies and complex business and technical conceptsPASSION: Passionate about Customer Success and a great listenerCULTURE: Embodies inclusive culture and a team player that everyone enjoys working withTRUST: Ability to earn the trust of the customer and live the company's core valuesAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/03/2024 03:17 PM

Technical Writer - Builder Experience and Success

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS* 3+ years of technical writing experience* Bachelor's degree* Proven track record in technical editing and writing, demonstrating the ability to distill and articulate complex information clearly.* Self-directed and adept at working independently, yet equally comfortable and effective in a collaborative team environment.* Strong affinity for technology, with demonstrated experience in using Content Management Systems (CMS).DESCRIPTIONThe Builder Experience and Success team empowers Amazon engineers, designers, and product managers (i.e., "builders") to maximize their impact on Selling Partners. We provide products that make builders' lives easier and reduce the effort they need to spend on undifferentiated tasks so they can focus innovating. Our tools and services make it simple for builders to design, develop, launch, and A/B test high-quality, performant, and secure applications for Amazon Selling Partners. The Builder Experience and Success team is seeking a motivated and passionate Technical Writer who possess a unique balance of technical depth and excellent stakeholder management skills. The Technical writer will partner with internal Amazon teams to enhance their use of Amazon builder tools. Your responsibilities will include managing the internal Builder documentation portal, creating training materials, and authoring developer tools documentation .The ideal candidate for this role will possess exceptional writing skills and the discipline to track and manage editorial work across multiple projects simultaneously. You will demonstrate strong stakeholder management skills, gathering requirements for documentation, analyzing gaps, and managing competing priorities. Your ability to set clear expectations and timelines is crucial, as is your capacity to work independently while adhering to our processes, and guidelines. As a Technical Writer in the Builder Experience team, you will work within a cross-functional environment alongside a talented team of editors. The role will involve producing high-quality technical documentation and demonstrating excellent communication skills. You will follow our style guides to create clear and concise content that aids Amazon Builders in their success. Collaborating with fellow writers and internal business partners like program managers, UX designers, and software development engineers, you will develop impactful content. Key job responsibilities* Create documentation for internal Amazon Builders in collaboration with Subject Matter Experts (SMEs).* Strategize and write content for complex projects impacting Builder experience.* Manage a work queue of documentation requests* Constantly advocate for improvements to the Builder experience and documentation quality standards* Author content according to a style guide and , and identify opportunities to updating or improving our content standards* Follow existing content maintenance and support mechanisms* Peer review other Technical Writers' workWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS* Experience thriving in dynamic, fast-paced environments* HTML/XML experience* Familiarity with AWS productsSalary: . Date posted: 04/08/2024 10:33 AM

Content Developer, D2AS Workflows

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- 2+ years experience in program / project management.- 2+ years experience creating content - with a portfolio to demonstrate it.- Experience with coding/content tagging (in HTML, XML or scripting languages).DESCRIPTIONAmazon's D2AS Workflows team creates and manages support content that helps our associates resolve issues for a wide range of products, including Alexa, Fire TV, Tablets and E-readers, as well as digital services like Amazon Music and Prime Video.The D2AS Workflows team is looking for a Content Developer to join their team on a full-time basis. The role will involve content development for Astro / AC3 (associate-facing content platform) and Cantilever, Message Us, and Product Lifecycle Support (customer-facing platform with self-serve support content). In addition to developing content for D2AS product and feature launches, you will identify opportunities to optimize content quality in order to improve the associate experience and solve customer issues. This role is an excellent opportunity to learn new content authoring and technical skills and gain additional insight into how the Amazon CS network collaborates to provide the best possible experience for our customers. The ideal candidate will have the ability to understand and clearly document complex technical concepts and processes. You will have experience with technical writing, content quality review or testing, and continuous improvement. You are self-motivated and able to work independently with the organizational discipline to track and manage your work for several projects within tight deadlines. The candidate will have proven ability to make quick decisions under pressure in ambiguous circumstances, and will have a record of extraordinary attention to detail and follow-through. You should have a strong quality focus and demonstrate proven innovation to find solutions to increase efficiency. You are a problem solver with an interest in technology and Amazon devices, digital products and services.Key job responsibilities• Learn how to develop content for global D2AS associates and customers.• Learn DITA XML content models and learn how to develop XML topics in the Content Management System (CMS) and workflows in Janus.• Audit existing content and analyze data to make decisions for content improvements.• Author, modify and update workflow content based on audit results to improve associate and customer experiences.• Identify opportunities to reuse content where it benefits the authoring effort, associate comprehension and issue resolution effectiveness.• Implement XML coding by hand (creating xml files, cleaning up partially coded content and adding code where needed).• Adhere to the content style guide and authoring standards.• Use the Amazon Contact Tenets (ACTs) to develop support content that raises the bar and delivers best in class customer experiences.• Analyze data reports with usage metrics for Astro and Cantilever using web analysis tools like Tableau and Heartbeat.• Respond to associate feedback on Astro within defined SLAs / resolution timeframes.• Perform global content updates, and professionally reply to feedback from our associates and partner teams.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience with A/B testing.- Experience effectively partnering with remote and global team members.- Experience developing and managing content for an international audience.- Experience in Customer Service.- Experience in developing technical or troubleshooting content.- Experience coding in DITA XML, and using XMetal or Oxygen editors, or using Content Management Systems.- Experience with content metric / data analysis.- Working knowledge of Agile methodology- Experience with process and /or customer experience improvement projects.Salary: . Date posted: 04/12/2024 10:09 PM

Data Centre Linux & HW Engineer, India, Data Center Operations

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- • Must be BE/B.Tech graduates with a specialization in IT/IS/ECE and Electronics & Telecommunications- • Solid Understanding of Linux/Unix Administration- • Server Hardware Troubleshooting experience- • Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID- • Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies- • Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers- • Strong Communication Skills- • Passionate about IT infrastructure and hardware!DESCRIPTIONData Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operation Technician at Amazon Data Services India Private Limited ("ADSIPL") with a passion for technology to help us expand AWS Cloud offerings to the next level.To keep up with this demand on both disk and network capacity, we continue to expand our Data Centers in India. Also, our content delivery AWS service, CloudFront, has expanded its Data Centers presence by over 50% worldwide in the last 12 months and are expecting to increase by a similar number over the next 12 months. This requires talented people to build & manage. We hope it is you! Come and work for the world's most Customer Centric Company. The location for this job to be discussed, as there may be opportunities in several India locations.The Opportunity: Data Centre Operation Technician This role is a unique opportunity to work in some of the most cutting-edge data centers in the world. ADSIPL's data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India.A Data Centre Operation Technician at ADSIPL, expectation from role are:• You work as part of the Operations team, whose primary responsibility is the maintenance and upkeep of the data center infrastructure.• your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.• You may be the primary contact point for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Technical Operations) and external service partners (Hardware Vendors, Contractors, Service Providers among others).• You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.• You perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.• You participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.• You possess knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge• You contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.• More experienced technicians may assist in training less experienced members of the team.* This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.* This role involves covering 24x7 shift rotationWe are open to hiring candidates to work out of one of the following locations:HYDERABAD, TS, INDBasic Qualifications• Must be BE/B.Tech graduates with a specialization in IT/IS/ECE and Electronics & Telecommunications• Solid Understanding of Linux/Unix Administration• Server Hardware Troubleshooting experience• Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID• Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies• Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers• Strong Communication Skills• Passionate about IT infrastructure and hardware!Preferred Qualifications• Remote Access: Console routers, IPMI, BMC• Network Equipment Installation and Configuration• Cisco IOS, NX-OS, JunOS• Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity• Data Center Operations: Inventory Management, Hot/Cold Aisles, Security• Participated in Project Management• Experience or Knowledge of AWS products: EC2, EBS, S3 etc.• Scripting: Bash, Python, Perl, Ruby (or programming languages)We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- • Remote Access: Console routers, IPMI, BMC- • Network Equipment Installation and Configuration- • Cisco IOS, NX-OS, JunOS- • Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity- • Data Center Operations: Inventory Management, Hot/Cold Aisles, Security- • Participated in Project Management- • Experience or Knowledge of AWS products: EC2, EBS, S3 etc.- • Scripting: Bash, Python, Perl, Ruby (or programming languages)Salary: . Date posted: 04/18/2024 10:18 PM