Tool Developer Salary in Hyderabad - PayScale

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a RPA Developer to join our team in Hyderabad, Telangana (IN:TG), India (IN).Total experience in RPA development should be in the range of Minimum : 7 years and Maximum : 10 years.Blue Prism : Should have minimum 3+ years of hands:on experience in RPA using Blue Prism.C knowledge and experience in creating custom RPA solutionsCandidate should have very good knowledge of Business Process Automation and Robotic Process Automation.:Requirement Understanding: Understanding of automation use cases, review requirements and specifications, prepare workflow and analyze dependencies.:Effort Estimation: Calculate efforts required to support the end:to:end RPA activities for the given use case.:Design: Strategize cost effective, robust design which yields maximum ROI, meeting all functional and non:functional bot needs, also keeping in mind reusability, flexibility, and maintainability.:Schedule Preparation: Propose schedules for all activities including development, testing, UAT, deployment till go:live and initial cadence keeping in mind all dependencies and existing commitments.:Development: Implement bot automation as per requirements, agreed design and schedule with Blue Prism / Robocorp or approved Enterprise RPA tool.:Unit and Integration Testing: Complete system and integration testing including remote execution of bog, prepare governance documentation and handle all exceptions.:Support UAT: Support in UAT and prepare user manual for bot.:BOT Deployment: Get all required approvals and deploy bot in staging and production environments.:Maintenance and Support: Support user queries, occasional failures, and ad:hoc requests from bot w.r.to live bot.:Debug and Fix: Debug issues/defects in live bots and fix, test, deploy etc.:Enhancements / Change Requests: Analyze, implement enhancements in live bots and fix, test, deploy etc.:Reporting: Collect monthly transactions, BOT savings, prepare reports and publish for KPI updates. TECHNICAL SKILLS::Blue Prism development, deployment, remote execution of bots, monitoring:Robocorp development, deployment, remote/cloud execution of bots, monitoring:Python programming and applying it in BOT automation.:API programming and Testing:Complex logic development:RPA Supervisor tool knowledge:Robocorp / RPA framework / Robot framework using Python and keyword driven development or python coding.:.Net Technologies, C / VB .NET:Power Automate knowledge.About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we ma

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a SQL Developer to join our team in Hyderabad, Telangana (IN:TG), India (IN).- Bachelor's degree in computer science or related field - 6+ years of experience - Strong SQL knowledge and work experience with relational databases such as Oracle, PostgreSQL, ETL.- Experience in implementing BI tools and report development- Experience implementing data solutions using ETL tools, queues, batch scheduling services and various storage solutions- Background in data analysis and data modelling - Experience supporting and working with cross:functional teams in a dynamic environment - Passionate and open to learning new tools and developing with the latest technologies and frameworks- Solid analytical, communication, and organizational skills About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Pega developers are skilled software programmers who design and deploy enterprise-level applications on Pega. Pega developers should have advanced knowledge of Pega Class Hierarchy, experience with Java-based applications, and high-level project management skills. A top-level Pega developer understands the needs of the company and designs scalable applications to improve process management. Your Role Accountabilities: Meeting with business analysts to discuss the company's BPM application needs.Designing and developing Pega BPM applications.Work along with Architects to define solution architecture within the Pega environment.Designing class structures, application frameworks, and data models.Coordinating with the project team to ensure the business architecture matches the needs of the customer.Integrating business databases, legacy systems, and web services.Troubleshooting application issues, coding bugs, and bottlenecks.Conducting system performance tests.Maintaining the security and compliance of all system applications.EssentialFluent in English - both written and oral - and the ability to communicate effectively with both technical and non-technical IT stakeholdersAbility to work in a team environment under the direction of a technical leadOther: Proven work experience as a Pega developer.Broad knowledge and experience in Familiarity with J2EE, XML, Java, JSP, and EJB.Experience in coding languages including Angular JS, Java, and jQuery.Strong Object-Oriented design skillsExperience in web technologies including JavaScript, CSS, HTML5, and XML.3 to 5 years of experience in Pega Infinity 8.xDesirableBachelor's degree in software engineering or computer science.Broad knowledge and experience in Scrum and Agile methodology.Broad knowledge and experience in project management skills. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 03/29/2024 08:33 AM

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Your New Role : WBD Integration team is seeking a Senior Batch Operation Developer who will be responsible for providing technical expertise for supporting and enhancing the Integration suite ( Redwood, $Universe ). We are specifically looking for a candidate with solid technical skills and experience in integrating ERP applications, SAAS, PAAS platforms such as SAP, Salesforce, Workday, etc., and data warehouses such as Teradata, Snowflake, and RedShift. Experience with the Redwood platform would be ideal for this position. The candidate's primary job functions include but are not limited to the day-to-day configuration/development of the Redwood platform. The candidate must possess strong communication and analytical skills to effectively work with peers within the Enterprise Technology Group , various external partners/vendors, and business users to determine requirements and translate them into technical solutions. The candidate must have the ability to independently complete individual tasks in a dynamic environment to achieve departmental and company goals.Your Role Accountabilities :Translate conceptual system requirements into technical data and integration requirements Prepare data flow diagramming and/or process modelling.Create/develop, test, and maintain scheduling tools like Redwood , iPaas , APIs, etc.Perform Unit Testing and debugging of applications to ensure the quality of the delivered requirements and overall health of the system.Develop standards and processes to support and facilitate integration projects and initiatives.Educate other team members and govern tool usage.Participate in research and make recommendations on the integration products and services.Develop and mentor existing team members.Qualifications & Experiences:10+years of experience in Infrastructure related implementation projects and should have hands on experience of at least 4+ yrs. in Batch orchestration tool (any tool) and this is mandatory experience.Should have hands on experience of at least 2+ yrs. in Redwood Batch orchestration tool and this is mandatory experience.Should have experience in soup to nuts of technology including Requirements, SDLC and Maintenance.Should h ave hands on experience in Data Governance, Metadata Management, Reference Data Management and Business Glossary Management initiatives.Should have experience in Linux, AIX and Windows Operating System and perform installation with provided documentation and troubleshooting experience.Should be well versed in LDAP, SAML and OKTA setup across different platforms.Should have experience in API configurations, Vulnerability, Patch Management, including best practices, testing methods and deployment strategies.Should have e xperience of Creating/Configuring/Scheduling Jobs, Chains, time window, Submit frames and setup Calendar as per application requirement and ability to setup Close Calendar for Quarter close .Should have experience of Migrating and Upgrading Batch Platform to different tools.Review Strategy of Background (Batch) Jobs Setup and assess the current situation , Schedule Jobs in Redwood / Knowledge of Operating, Export / Import of jobs in Redwood.Creation of Customize reports through Redwood.Development/Implementation experience in SAP Redwood/CPSShould have experience in Creat ing /Configur ing /Schedule API's jobs in Redwood tool.Good knowledge in UNIX Shell scripts and should be able to write/debug Shell Scripts.Working well within an agile team environment and applying the related working methods.Co-ordinate with different teams across WBD landscape and come up with solution and fast track the priority issues.Not Required but preferred experience:Basic Knowledge of Java and SAP Landscape Preferable How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/02/2024 07:59 AM

When everything'sconnected, how we connect is everything… and we'd like to connect with youtoo! We are looking for you to help us deliver exceptional customerexperiences as a Database Developer. At TTEC, we help globalbrands provide a great experience to their customers, build customer loyalty,and grow their business. We were founded on one guiding principle: customerexperiences that are simple, inspired, and more human deliver lasting value foreveryone. Your role brings that principle to life. TTEC, a 50,000 employee,global customer experience pioneer, is opening a new information technology anddata science center of excellence in Hyderabad where you'll have theopportunity to get in on the groundfloor of this expansion. As a technologist, we know you’re in high demand. And weknow it’s important you find the right fit for your future. Have ideas you wantto contribute? We’re listening. Looking for exposure to different clients,different technologies? It’s what we do. Want to make an impact on the future?We’re innovating every day. Teamwork key? You'll have the opportunity to workon global projects with a knowledge-thirsty, international team. Join ourinclusive IT team and you’ll help create meaningful employee experiences thatdrive memorable customer experiences.Whatyou’ll be doingOwningthe database architecture road map to support business and technicalrequirements, to assure application reliability, availability, scalability,security and performance. Proventechnical expertise to facilitate and manage current and future developmentalefforts that involve any database elements. Assistwith database development efforts, including planning, database design, coding,tuning and documentation. Developefficient methods to automate data loads, generate complex reports and designdata warehouse using the BI tools Create and enforcedatabase development and business intelligence standards, assure adherence tostandards, best practices, and alignment with overall architecture. Preparedocumentations and specifications Collaborate withother team members and stakeholders Train and mentorjunior personnel on best practices Whatyou’ll need to be successfulContinuousexperience of more than 2 years in building/delivering databases i.e., logicaland physical design, PL/SQL programming, database tuning and general databaseadministration. Strong proficiency inMySQL database management Experience working in GIT,JIRA, etc. Decent experiencewith recent versions of MySQL5.7, 8.0 Knowledge of de-factostandards and best practices in MySQL Proficient in writingand optimizing SQL statements Familiarity withother SQL/NoSQL databases such as MongoDB Knowledge oflimitations in MySQL and their workarounds in contrast to other popularrelational databases TTEC ValuesLead Everyday • Do the Right Thing • Reach forAmazing • Seek First to Understand • Act as One • Live life Passionately Learn more about our business at TTEC.com or our cultureat TTECjobs.com.#ExperienceTTEC

When everything'sconnected, how we connect is everything… and we'd like to connect with youtoo! We are looking for you to help us deliver exceptional customerexperiences as a Lead bConnected Developer. At TTEC, we help globalbrands provide a great experience to their customers, build customer loyalty,and grow their business. We were founded on one guiding principle: customerexperiences that are simple, inspired, and more human deliver lasting value foreveryone. Your role brings that principle to life. TTEC, a 50,000 employee,global customer experience pioneer, is opening a new information technology anddata science center of excellence in Hyderabad where you'll have theopportunity to get in on the groundfloor of this expansion. As a technologist, we know you’re in high demand. And weknow it’s important you find the right fit for your future. Have ideas you wantto contribute? We’re listening. Looking for exposure to different clients,different technologies? It’s what we do. Want to make an impact on the future?We’re innovating every day. Teamwork key? You'll have the opportunity to workon global projects with a knowledge-thirsty, international team. Join ourinclusive IT team and you’ll help create meaningful employee experiences thatdrive memorable customer experiences.What you’ll be doingWe are looking for an experienced and talented Lead Software Engineer with 6-8 years of agile development experience to join our team. You will have a direct impact on the customer experience through the design and implementation of new features and functionalities built for the widely-popular bConnected suite of products. You'll work as part of a high-energy team delivering incredible, creative improvements to our products. You'll collaborate with other developers to write the best code and release often to deliver amazing results that our thousands of users love and use daily.What you’ll need to be successfulA Senior Full Stack developer lead with 6-8 yrs. hands on Web Application DevelopmentAbility to lead a team on small to medium-sized projects ensuring that the development process is followed, expectations are managed with key stakeholders, design and implementation details are clearly understood, and committed deliverables are being metAbility to work as part of a small team where you are expected to mentor junior members on all aspects of software development through direct feedback, documentation reviews, and pull requestsAbility to take a customer requirement and write a design document that clearly communicates how that requirement is to be implementedAbility to write well-designed, well-structured, performant, maintainable code using Java, JavaScript, HTML, and CSS with jQuery, BackboneJS/AngularJS, Play, Spring or Spring Boot frameworksAbility to implement features and functions described in functional and technical design documents written by yourself and othersProvide feedback on process improvements, tools, and training for the development teamUnderstanding of typical web application and micro-services patterns.Knowledge of open source libraries, tools, and frameworks (e.g. for logging, wiring, testing, building)Has good Knowledge of MySQL, Linux. Experience on markup languages like HTML5, and Style Sheets.Experience in Design and Architecture of UI application.Effective communicator, good team player, individual contributor and good at mentoring/leading. Well verse with Agile Methodology for project execution.Strong experience in building Single-page Applications a big plus. Hands-on CI/CD experience is a definite plusKnowledge of static code analyzers like Sonar or any other tool is a plusTTEC ValuesLead Everyday • Do the Right Thing • Reach forAmazing • Seek First to Understand • Act as One • Live life Passionately Learn more about our business at TTEC.com or our cultureat TTECjobs.com.#ExperienceTTEC

Responsibilities:We are looking for an experienced and talented Lead Software Engineer with 6-8 years of agile development experience to join our team. You will have a direct impact on the customer experience through the design and implementation of new features and functionalities built for the widely-popular bConnected suite of products. You'll work as part of a high-energy team delivering incredible, creative improvements to our products. You'll collaborate with other developers to write the best code and release often to deliver amazing results that our thousands of users love and use daily.Skills:•A Senior Full Stack developerlead with 6-8 yrs. hands on Web Application Development•Ability to lead a team on small tomedium-sized projects ensuring that the development process is followed,expectations are managed with key stakeholders, design and implementationdetails are clearly understood, and committed deliverables are being met•Ability to work as part of a small teamwhere you are expected to mentor junior members on all aspects of softwaredevelopment through direct feedback, documentation reviews, and pullrequests•Ability to take a customer requirementand write a design document that clearly communicates how that requirementis to be implemented•Ability to write well-designed,well-structured, performant, maintainable code using Java, JavaScript,HTML, and CSS with jQuery, BackboneJS/AngularJS, Play, Spring or SpringBoot frameworks•Ability to implement features andfunctions described in functional and technical design documents writtenby yourself and others•Provide feedback on process improvements,tools, and training for the development team•Understanding of typical web applicationand micro-services patterns.•Knowledge of open source libraries,tools, and frameworks (e.g. for logging, wiring, testing, building)•Has good Knowledge of MySQL, Linux. •Experience on markup languages like HTML5, and StyleSheets.•Experience in Design and Architecture of UIapplication.•Effective communicator, good team player, individual contributor and good at mentoring/leading. •Well verse with Agile Methodology for project execution.•Strong experience in building Single-page Applications a big plus. Hands-on CI/CD experience is a definite plus•Knowledge of static codeanalyzers like Sonar or any other tool is a plus

As the Systems Engineer, you will be the primary developer of all Kronos WFC (Workforce Central) WIM integrations, custom reports, and ad hoc SQL query requests. You will be the primary resource for system architecture including but not limited to installations and upgrades. Also, you will be part of the team to convert WFC (Workforce Central) WIM integrations to UKG Pro WFM Dell Boomi integrations.Pay, benefits, and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan. What you will do on a typical day::Monitor, troubleshoot, and resolve kick outs and data issues with all integrations :Update and build integrations, using UKG's Integration Designer tools (WIM and Boomi), to send and receive data to/from other applications, frequently requiring complex formulas and variables :Query the Kronos Oracle database to satisfy data requests for legal and HR :Customize reports using Microsoft Visual Studio:Provide support to other teams wishing to send or receive data via APIs:Collaborate with Kronos Systems Analysts on updates to integrations and reports to support configuration enhancements:Develop SQL queries for Kronos Systems Analysts :Develop and maintain technical documentationWhat you need to succeed at XPO:At a minimum, you will need::Bachelors degree or equivalent related work or military experience:Five (5) years of experience developing Kronos integrations, queries, and custom reports, preferably in large corporate environments:Experience in creating WIM integrations in Workforce Central:Experience with creating Dell Boomi integrations in UKG Pro:Experience with complex pay rules and accrual profile assignments that are based on a variety of demographic values:Experience building out application servers and connecting to DB:Experience installing software, releases, and patches:Strong analytical skills including problem:solving, attention to detail, and clear communication of complex results:Ability to communicate business needs to technical people and simplify complex technical information for non:technical people.:Excellent organizational skills and ability to prioritize tasks and shift gears on short notice:Integrity and maintaining the confidential nature of the information by protecting the privacy of our employees and their records:Highly organized and motivated with a demonstrated ability to manage tasks and multiple priorities:Strong SQL query experienceIt would be great if you also have::Prior experience migrating from UKG (Ultimate Kronos Group) Workforce Central to UKG Workforce Dimensions:Understanding and being familiar with the most widely known and emerging HR tools, technologies, and social applications :Boomi development experience in other applications besides Kronos:Experience with SAP SuccessFactors: data model, SFAPI/ODATA API, and Integration Center:Strong understanding of various protocols/methods of communication (XML, XML Schemas, WSDL, SOAP, REST, JSON, Groovy, FTP, SFTP, PGP, JDBC/SQL/RDBMS, JMS, Mail, HTTP/HTTPS):Experience with implementing integrations for Global HR, Payroll, and Time and Attendance initiatives:Experience with Jira:Experience other middleware tools and technologies:Experience with integration performance tuning and process improvements:Programming experience with Java and related technologies:Experience with creating Service catalogs and API Management:Automation development experience would be a plus:Professional Dell Boomi Developer or Architect certification would be a plusBe part of something big.

NTT DATA Services currently seeks Java Developers to join our team inThe upcoming tech initiatives for the DTI API GW team needs more FTEs members. To develop and manage new and existing software components that are targeted to meet the business expectations. Hence opening new positions as directed by the business.Java DeveloperAbout this role:Wells Fargo Gateway is an enterprise grade product platform and a market place built to offer Wells Fargo's banking services in the form of APIs. For instance, it supports the open banking standards of the EU. By offering PSD2 specific functionalities in the form of APIS. The product is in service since 201 6 and it has grown as one of the leading practices within Well Fargo. That allows its business customers to integrate with its wide range of financial products and service offerings. In nutshell it is a combinations of API platform, SDK and Developer Portal offered under a single umbrella. That enables Business and financial solutions/ services to rapidly onboard, integrate and consume the financial solutions and services offered by Wells Fargo, in the form of APIs. This expanding and constantly growing platform solution is in need of talented and passionate developer to support its upcoming and ongoing initiatives. In this role, you will:- Design, code, test, debug, and document for projects and programs associated with technology domain- Work with technology and business teams to design, build and implement APIs/ SDK/ Developer Portal- Collaborate and consult with peers, colleagues, and mid:level managers to resolve technical challenges and achieve goals- Develop reusable components to improve efficienciesRequired Qualifications:- Bachelors or higher degree in Science, Technology, Engineering or equivalent practical experience in software development. With a minimum of 8 years of hands on experience- Must have worked in in Agile/Scrum development environment interacting with multiple stakeholders to deliver quality products in a timely manner- Strong analytical, verbal and communication skills- Knowledge on financial services, open banking API development and management is an additional plusTechnical Qualifications:Hands on Experience on- Java development with a good understanding on Core Java, Object Oriented development, design patterns, secured coding practices- Back End Technologies: Spring Boot, Spring security, ORM : Hibernate, REST full APIs, Micro services, Containerization, Unit testing frameworks and mock frameworks such as Junit and power mock etc.- Nice to have but not must : Front End Technologies: React Js or Angular Js- Dev Ops, CI/ CD pipeline, with good skills on build and deployment tools such as Maven, Gradle and Jenkins- RDBMS such as Oracle, MS SQL

BASIC QUALIFICATIONS- 2+ years experience in program / project management.- 2+ years experience creating content - with a portfolio to demonstrate it.- Experience with coding/content tagging (in HTML, XML or scripting languages).DESCRIPTIONAmazon's D2AS Workflows team creates and manages support content that helps our associates resolve issues for a wide range of products, including Alexa, Fire TV, Tablets and E-readers, as well as digital services like Amazon Music and Prime Video.The D2AS Workflows team is looking for a Content Developer to join their team on a full-time basis. The role will involve content development for Astro / AC3 (associate-facing content platform) and Cantilever, Message Us, and Product Lifecycle Support (customer-facing platform with self-serve support content). In addition to developing content for D2AS product and feature launches, you will identify opportunities to optimize content quality in order to improve the associate experience and solve customer issues. This role is an excellent opportunity to learn new content authoring and technical skills and gain additional insight into how the Amazon CS network collaborates to provide the best possible experience for our customers. The ideal candidate will have the ability to understand and clearly document complex technical concepts and processes. You will have experience with technical writing, content quality review or testing, and continuous improvement. You are self-motivated and able to work independently with the organizational discipline to track and manage your work for several projects within tight deadlines. The candidate will have proven ability to make quick decisions under pressure in ambiguous circumstances, and will have a record of extraordinary attention to detail and follow-through. You should have a strong quality focus and demonstrate proven innovation to find solutions to increase efficiency. You are a problem solver with an interest in technology and Amazon devices, digital products and services.Key job responsibilities• Learn how to develop content for global D2AS associates and customers.• Learn DITA XML content models and learn how to develop XML topics in the Content Management System (CMS) and workflows in Janus.• Audit existing content and analyze data to make decisions for content improvements.• Author, modify and update workflow content based on audit results to improve associate and customer experiences.• Identify opportunities to reuse content where it benefits the authoring effort, associate comprehension and issue resolution effectiveness.• Implement XML coding by hand (creating xml files, cleaning up partially coded content and adding code where needed).• Adhere to the content style guide and authoring standards.• Use the Amazon Contact Tenets (ACTs) to develop support content that raises the bar and delivers best in class customer experiences.• Analyze data reports with usage metrics for Astro and Cantilever using web analysis tools like Tableau and Heartbeat.• Respond to associate feedback on Astro within defined SLAs / resolution timeframes.• Perform global content updates, and professionally reply to feedback from our associates and partner teams.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience with A/B testing.- Experience effectively partnering with remote and global team members.- Experience developing and managing content for an international audience.- Experience in Customer Service.- Experience in developing technical or troubleshooting content.- Experience coding in DITA XML, and using XMetal or Oxygen editors, or using Content Management Systems.- Experience with content metric / data analysis.- Working knowledge of Agile methodology- Experience with process and /or customer experience improvement projects.Salary: . Date posted: 04/12/2024 10:09 PM