Loans Advisor Salary in India - PayScale

Job Summary:Marketing Data and Analytics or MD&A team in Chase utilizes cutting-edge analytics in combination with cross-LOB insights to empower the bank's marketing community to make smarter decisions that balance business outcomes with customer needs.The mission of Process Improvement and Quality team, which is a part of Marketing Data and Analytics organization, is to ensure effective risk and controls management, process enhancement for efficiency and sustainability, and establishing guardrails for minimizing risk of errors. As a part of Process Improvement and Quality team, the Suppressions Management team will contribute as the trusted advisors for process of audience management and eligibility criteria for communications to be compliant with applicable laws, regulations, strong controls, and privacy standards. Job responsibilities Review suppression rules with team and partners for use cases and eligibility criteria of audience using Sapiens, Athena and similar cloud-based tools against requirements and suppression guidelines. Responsible for delivering insights through data analysis and reporting that will drive business rules for audience eligibility and targeting process, using advanced Tableau and Alteryx capabilities. Have clear understanding of the control standards, regulatory and legal requirements for the function and incorporate these in testing the Sapiens rules and reports. Partner closely with development, product, and strategy teams for resolution of any exceptions to controls standards, identify data discrepancy or issues through root cause analysis, impact analysis and contribute to resolution and mitigation of issues as well as risk. Identify correlations and trends in data and communicate impacts that could drive automation and standardization across the org. Identify and implement ideas for global process improvements to increase process efficiency. Required Qualification, Capabilities and Skills Bachelor's Degree or above. Minimum 3+ years of demonstrated leadership experience in leading a team of developers, code reviewers and testers. j 3 years of demonstrated experience in rules management - Sapiens, AB Initio BRE, IBM ODM, or similar platform. Must have minimum 2 years of experience in Alteryx, Power BI and Tableau. Advanced experience with SQL is a must. Experience required in relational databases such as Oracle, Teradata, Snowflake. Experience with other programming languages (e.g., VB, VBA, Python, SAS, Java, Unix shell scripting). Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties. Detail oriented and expert in tracking multiple test cases simultaneously. Ability to encompass and analyze large sets of data. Excellent communication skills with the ability to share and present ideas to business partners. Ability to listen/observe/acknowledge/lead by example and provide recommendations to team.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.Salary: . Date posted: 03/20/2024 10:22 PM

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.As a Specialist I in Customer Service, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.Job Responsibilities: Work in a call center environment that requires 100% phone-based customer interaction Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicate with customers in a metrics-driven environment Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Take ownership of each customer interaction while treating them with respect and responding with empathy Work both independently and in a team environment Abide by all applicable regulatory and departmental practices and procedures Required qualifications, capabilities, and skills: Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma or GED required Preferred qualifications, capabilities, and skills: Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Hospitality, Restaurant or Retail industry Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule:Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 03/21/2024 10:29 PM

Roles & Responsibilities:Legal Advisory: Provide legal advice and guidance on project finance matters, including deal structuring, financing arrangements, risk assessment, and contract negotiations.Deal Structuring: Collaborate with internal stakeholders, external legal counsel, and financial advisors to structure project finance transactions in alignment with business objectives and regulatory requirements.Contract Review and Negotiation: Review, draft, and negotiate project finance agreements, including loan agreements, security documents, project contracts, and partnership agreements with both domestic and international financing institutions.Regulatory Compliance: Ensure compliance with applicable applicable RBI and FEMA regulations, and industry standards governing project finance transactions, including environmental regulations, financial regulations, and tax laws; liaise with the Corporate Secretarial department for ensuring compliance with provisions of the Companies Act.Risk Management: Assess legal risks associated with project finance deals and implement risk mitigation strategies to protect the organization's interests and reputation.Stakeholder Management: Build and maintain strong relationships with internal stakeholders, external partners, regulatory authorities, and industry associations to facilitate smooth project execution and address legal issues proactively.Team Leadership: Provide leadership, mentorship, and guidance to the legal team, fostering a culture of excellence, collaboration, and continuous learning.Legal Research and Analysis: Stay abreast of legal developments, industry trends, and best practices related to project finance and provide timely updates and analysis to senior management and relevant stakeholders.Strategic Planning: Contribute to strategic planning initiatives and decision-making processes related to project finance, offering valuable legal insights and recommendations to support business growth and expansion.You must have at-least eight years of experience from a reputed corporate / financial institution or law firm, with a proven track record of leading complex project finance transactions in infrastructure projects from inception to completion.Experience with renewable energy is a plus.

You are a strategic thinker passionate about driving solutions. You have found the right team. As a Credit Risk Analyst - Team Lead in the JPMorgan Wealth Management Domestic credit business, you will be a strategic thinker passionate about promoting solutions. You will work directly with Lending Specialists, Analysts, Underwriters, and Credit Officers throughout the credit approval process, ensuring that our credit operations run smoothly and effectively.Job Responsibilities: Partner with Underwriters and Lending Specialists to capture terms and conditions stipulated in the credit approval and legal documentation into the corporate credit platform. Establish and monitor proper linkages between the Corporation Credit Systems. Coordinate with internal staff (Underwriters, Lending Specialists, and Wholesale Loan Services) and external constituencies (customer, legal counsel) to ensure approved facilities are correctly booked for loan closings. Coordinate with the global approval for cross LOB requests to include exposure to customers that are managed by units outside of the family responsibility area. Ensure that Country of Risk allocations are accurate and/or that Senior Country Officer concurrence is obtained, if required. Assist in issuance of letters of credit and amendments and monitor/manage ARC LC queues for approvals of new and evergreen LCs. Manage and monitor credit exposure information on the corporate credit systems. Coordinate all administrative aspects of portfolio management on a day to day basis including, but not limited to, identifying unlinked outstanding, over limits, temporary facility extension or increases. Support the information needs as a result of internal and external examinations, portfolio reviews, credit audits and quality reviews. Manage market and LOB transfers as clients and facilities are moved to new markets or to other LOBs outside of PB. Creation of and maintaining client information records in internal systemsRequired qualifications, capabilities and skills Regulatory reporting updates for CCAR dates post loan set up Unilateral notice mailing and tracking activities Identification of trends specific to market, individuals or process and recommendation of training or process updates Participate in strategic initiatives including Loan Doc Platform integration to streamline DocuSign and WLS activities Signature Validation processes to confirm valid client signatures Ensure consistent global use of key data elements - Reg U form and execution, Reg Z minimum amounts, specific Operational flags and RRC codes associated with evergreen and purpose credits Engage in relevant global consistency initiativesAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​Salary: . Date posted: 04/01/2024 10:24 PM

You are a strategic thinker passionate about driving solutions. You have found the right team. As a Credit Risk Analyst - Team Lead in the JPMorgan Wealth Management Domestic credit business, you will be a strategic thinker passionate about promoting solutions. You will work directly with Lending Specialists, Analysts, Underwriters, and Credit Officers throughout the credit approval process, ensuring that our credit business operates effectively and efficiently. This role provides an opportunity to make a significant impact on our business and help shape our future direction.Job Responsibilities: Partner with Underwriters and Lending Specialists to capture terms and conditions stipulated in the credit approval and legal documentation into the corporate credit platform. Establish and monitor proper linkages between the Corporation Credit Systems. Coordinate with internal staff (Underwriters, Lending Specialists, and Wholesale Loan Services) and external constituencies (customer, legal counsel) to ensure approved facilities are correctly booked for loan closings. Coordinate with the global approval for cross LOB requests to include exposure to customers that are managed by units outside of the family responsibility area. Ensure that Country of Risk allocations are accurate and/or that Senior Country Officer concurrence is obtained, if required. Assist in issuance of letters of credit and amendments and monitor/manage ARC LC queues for approvals of new and evergreen LCs. Manage and monitor credit exposure information on the corporate credit systems. Coordinate all administrative aspects of portfolio management on a day to day basis including, but not limited to, identifying unlinked outstanding, over limits, temporary facility extension or increases. Support the information needs as a result of internal and external examinations, portfolio reviews, credit audits and quality reviews. Manage market and LOB transfers as clients and facilities are moved to new markets or to other LOBs outside of PB.. Creation of and maintaining client information records in internal systemsRequired qualifications, capabilities and skills Regulatory reporting updates for CCAR dates post loan set up Unilateral notice mailing and tracking activities Identification of trends specific to market, individuals or process and recommendation of training or process updates Participate in strategic initiatives including Loan Doc Platform integration to streamline DocuSign and WLS activities Signature Validation processes to confirm valid client signatures Ensure consistent global use of key data elements - Reg U form and execution, Reg Z minimum amounts, specific Operational flags and RRC codes associated with evergreen and purpose credits Engage in relevant global consistency initiativesAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​Salary: . Date posted: 04/01/2024 10:24 PM

Sr.Academic Advisors : Females Graduates with 2-3 years experience in Direct Sales.Candidates with experience in sales from Insurance , Credit Cards ( Direct Sales ) , Space Selling , Home Loans , Hospitality Industry , etc. can also apply. Salary Rs. 1.2

Job Responsibilities:In this role, you will primarily support the JPMorgan Wealth Management Domestic credit business. You will work directly with Lending Specialists, Analysts, Underwriters and Credit Officers throughout the credit approval process. Your primary responsibilities and functions are as follows: Partner with Underwriters and Lending Specialists to capture terms and conditions stipulated in the credit approval and legal documentation into the corporate credit platform. Establish and monitor proper linkages between the Corporation Credit Systems. Coordinate with internal staff (Underwriters, Lending Specialists, and Wholesale Loan Services) and external constituencies (customer, legal counsel) to ensure approved facilities are correctly booked for loan closings. Coordinates the global approval for cross Lines of Business requests to include exposure to customers that are managed by units outside of the family responsibility area. Ensure that Country of Risk allocations are accurate and/or that Senior Country Officer concurrence is obtained, if required. Assist in issuance of letters of credit and amendments and monitor/manage ARC LC queues for approvals of new and evergreen LCs. Manage and monitor credit exposure information on the corporate credit systems. Coordinate all administrative aspects of portfolio management on a day to day basis including, but not limited to, identifying unlinked outstanding, over limits, temporary facility extension or increases. Support the information needs as a result of internal and external examinations, portfolio reviews, credit audits and quality reviews. Manage market and Lines of Business transfers as clients and facilities are moved to new markets or to other Lines of Business Creation of and maintaining client information records in internal systemsAdditional core responsibilities include: Regulatory reporting updates for CCAR dates post loan set up Unilateral notice mailing and tracking activities Identification of trends specific to market, individuals or process and recommendation of training or process updates Participate in strategic initiatives including Loan Doc Platform integration to streamline DocuSign and WLS activities Signature Validation processes to confirm valid client signatures Ensure consistent global use of key data elements - Reg U form and execution, Reg Z minimum amounts, specific Operational flags and RRC codes associated with evergreen and purpose credits Engage in relevant global consistency initiativesRequired qualifications, skills and capabilities: B.A., B.S., or relevant work experience MS Office, MS excel, SharePoint Experience Min 0- 5 years' experience in Financial Services environment Legal documentation knowledge-ability to read and understand legal terms and conditions Ability to interact with varying levels of management throughout the organization Ability to represent AWM in all working groups that involve decision making on behalf of the business Credit concepts, policy/regulatory framework, loan and derivative products Credit Risk Infrastructure, tools and processes a plus (ARC, EN, SRGT, CRRT, OWL, SELM, etc.) Strong technical skills - Excel, data mining and management, Microsoft office Transformation skills a plus-Signavio, Alteryx, XceptorAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​Salary: . Date posted: 04/05/2024 10:20 PM

You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights!As a Travel Advisor in Chase Travel, you will use your training and knowledge to serve as a trusted Advisor, identifying individual customer needs and providing them with exciting travel solutions. You will coordinate travel experiences by providing post-booking support for car rentals, and hotel accommodations. Additionally, you will support our customers by providing product and service information that will assist them in understanding the benefits we offer through our travel rewards loyalty program.Job responsibilities:Gain expertise in all facets of point redemption to effectively comprehend the travel loyalty program requirements tailored to individual clientsServe as the intermediary between the customer and the service provider, facilitating the resolution of any issues related to their booking processProvide timely, accurate and professional service to both internal and external customersAchieve and exceed established customer service metrics and goals, ensuring satisfaction and loyalty levelsCollaborate effectively within a dynamic team environment, actively supporting colleagues and fostering a team work spirit to achieve shared objectivesProactively keeping abreast of travel regulations and industry requirements to apply this knowledge as neededEffectively identify customer concerns and promptly apply efficient solution for optimal resultsWork a flexible schedule during the clients' servicing hours which may include weekends and holidays; Have the flexibility to attend staff and training meetings for ongoing updates in the travel industry, program guidelines, and office procedures, which may not be during your assigned hoursKeep immediate supervisor promptly and fully informed of all problems or unusual matters and take prompt corrective action where necessary or suggest alternative course of action which may be takenComprehension of our booking system to provide troubleshooting for membersRequired qualifications, capabilities, and skillsBilingual English/French required (verbal and written)High School Diploma or GEDCustomer Service experience requiredDemonstrate effective communication and interpersonal skillsExcellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environmentProficient computer skills, including the capability to navigate multiple programs and systems simultaneouslyAbility to quickly and accurately enter data in a script driven environmentAbility to work independently and function as a team member.Receptive to cross training opportunities and demonstrate willingness to acquire additional roles within the organization to enhance team flexibility and foster professional growthQuebec Travel Counsellor Certificate required; must be obtained prior to start date.Preferred qualifications, capabilities and skills  Customer service experience in an inbound call center environment, preferably in the travel industryIntermediate to advanced knowledge/proficiency of GDS and/or other technology platforms including self-booking toolsAdditional information:This position is a work from home opportunity and requires a Quebec Travel Counsellor Certificate which must be obtained prior to your start date. Assistance in obtaining this certificate will be provided if not already held at time of offer. Work schedules will vary, and you must be willing to work schedules during our operating hours which include evenings and weekends. Specific information will be provided by the Recruiter.This position requires both English and French proficiency due to the following:The Aeroplan/Air Canada team fields calls and emails from Aeroplan members, in Quebec and throughout the world, regarding post-booking support for hotel and rental car reservations. The call center offers support in French and English via phone and email. DESCRIPTION DE POSTEVous avez la passion des voyages, aimez résoudre des problèmes et partagez notre objectif commun, qui est d'aider nos clients à planifier et à réserver des voyages facilement. Joignez-vous à Chase Travel et contribuez à définir l'avenir du voyage tout en propulsant votre carrière vers de nouveaux sommets!À titre de conseiller(ère) en voyages au sein de Chase Travel, vous appliquerez votre formation et vos connaissances pour agir à titre de conseiller de confiance, en parvenant à définir les besoins particuliers de chaque client et en leur proposant des solutions de voyages intéressantes. Vous coordonnerez les expériences de voyage en offrant du soutien après la réservation pour la location de voiture, et des hébergements à l'hôtel. De plus, vous soutiendrez nos clients en leur fournissant des renseignements sur les produits et services qui les aideront à mieux comprendre les avantages que nous offrons au moyen de notre programme de fidélisation.Responsabilités :Développer une connaissance de toutes les étapes de l'échange de points afin de maîtriser efficacement les exigences du programme de fidélisation propres à chaque clientAgir en tant qu'intermédiaire entre le client et le fournisseur de service, en facilitant la résolution de tout problème relatif au processus de réservationFournir des services rapides, précis et professionnels à des clients internes et externesAtteindre et surpasser les mesures et objectifs établis du service à la clientèle, afin de respecter les seuils de satisfaction et de fidélisationParticiper efficacement au sein d'une équipe dynamique, en aidant activement les collègues et en favorisant un esprit d'équipe en vue d'atteindre des objectifs communsSe tenir informé des règlements de voyage et des exigences l'industrie en vue d'appliquer cette connaissance au besoinDiscerner efficacement les inquiétudes des clients et appliquer rapidement une solution efficace en vue d'obtenir des résultats optimauxTravailler selon des horaires flexibles durant les heures de services aux clients, ce qui pourrait comprendre les fins de semaine et les jours fériés; se rendre disponible pour assister à des réunions d'employés et des formations en vue d'obtenir des mises à jour sur l'industrie du voyage, les lignes directrices du programme et les méthodes de bureau, qui pourraient avoir lieu hors de vos heures de travailTenir votre supérieur immédiat rapidement et pleinement informé de tout problème ou toute question inhabituelle, et prendre des mesures pour y remédier rapidement, au besoin, ou suggérer des solutions de remplacement possiblesComprendre notre système de réservation afin de régler tout problème des membresCompétences requises :Bilinguisme français-anglais obligatoire (oral et écrit)Diplôme d'étude secondaire ou formation généraleExpérience en service à la clientèle obligatoireSavoir démontrer de bonnes compétences en communication et des habiletés interpersonnellesExcellente gestion du temps et capacité d'exercer plusieurs fonctions à la fois, qui nécessitent une connaissance approfondie/maîtrise de plusieurs écrans dans un environnement virtuelForte compétence en informatique, y compris la capacité de naviguer dans plusieurs programmes et systèmes à la foisCapacité à saisir rapidement et correctement des données dans un environnement axé sur le scriptCapacité de travailler de façon autonome et de participer à une équipeÊtre disposé à saisir des occasions de formations croisées et démontrer une volonté à occuper d'autres fonctions au sein de l'organisation afin d'accroître la flexibilité de l'équipe et de favoriser la croissance professionnelleAvoir obtenu le Certificat de conseiller en voyage au Québec; obligatoire avant la date de commencementAtouts :Expérience en service à la clientèle dans un centre d'appels entrants, préférablement dans l'industrie du voyageBonne ou excellente connaissance de la GDS et/ou d'autres plateformes technologiques, notamment les outils de réservation autonomesRenseignements supplémentaires :Ce poste est une occasion de faire du télétravail et requiert le Certificat de conseiller en voyage du Québec, qui doit être obtenu avant la date de début. Une aide sera offerte pour obtenir ce certificat s'il n'a pas déjà été acquis au moment de l'offre. Les horaires de travail varieront, et vous devez accepter les horaires de travail offerts durant nos heures de services, ce qui comprend les soirées et les fins de semaine. Le recruteur fournira des renseignements précis.Ce poste exige une maîtrise du français et de l'anglais pour les raisons suivantes :L'équipe Aéroplan/Air Canada reçoit des appels et des courriels de la part de membres Aéroplan, du Québec et de partout dans le monde, pour obtenir du soutien après réservation relativement à des réservations d'hôtel et de voitures de locationLe centre d'appel offre des services en français et en anglais par téléphone et par courriel.About usChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteranAbout the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/12/2024 10:22 PM