Technical Project Manager Salary in India - PayScale

Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment.Come be part of something special : start your journey todayRole Summary To be part of the SWTS Digital Center of Excellence (CoE) and contribute to thedevelopment of business excellence projects. The position offers the opportunity tolead the development for a wide range of commercial and engineering toolsassociated with our chemical and monitoring solutions (CMS) business. While workingwith diverse teams comprising IT, R and D, product management, etc., the role providesopportunity to develop and deliver high impact solutions for our sales and product applications teams.Essential Responsibilities / Expectations :To work as the technical team lead for CMS business excellence projects while personally contributing on technical fronts and supervising activities of the co:workers.:To coordinate with the CMS Business Excellence Portfolio Leader in preparing the portfolio backlog and executing on key milestones all the way through the completion.:To own SCRUM ceremonies and lead agile development processes, metrics, and milestones:To have complete ownership on robust technical delivery while ensuring adherence to modular and standard coding practicesEducational Qualification:Bachelor's degree in Computer Science/EC/IT or MCAor Computer ScienceExperience Required (Min : Max year):8:10yrs of experience with frontend / backend development technology stack:Experience leading teams and handling multiple projects:Experience with Agile development methodologies :Programming proficiency (JavaScript, TypeScript, NodeJS, HTML, Python)Desired Skills:Capacity to understand technical concepts in water treatment systems and physio:chemical calculations:Experience with chemical engineering or other technical engineering concepts:Experience with AWS, JIRA:UI/UX experience:Passion for the environmentWe offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success.We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace

DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS servicesAmazon's technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team in AWS India, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.The AWS India Support team is seeking an experienced Operations or Support Manager based in India to lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings (http://aws.amazon.com/). Our customer facing Support Engineers resolve customers' technical issues ranging from general guidance through technical deep-dives identifying and resolving complex configuration and 3rd party integration issues. Support engineers also develop many of their own tools and interact heavily with their peers developing the offerings.Key job responsibilitiesApart from working on a broad spectrum of technical issues, an AWS India Support Manager may also coach/mentor new hires, develop internal and external facing contents, deliver trainings, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.Our Engineers are also the "voice of the customer" and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role!A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues. AWS Support is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM ISTA day in the lifeKey expectations of the AWS India Support Manager include:• Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.• Drive personnel management ensuring the engineers have what they need to provide best-in-class support.• Participate in Hiring Process to hire and build/grow team of Support Engineers in India.• Influence Sr. Support Engineers and development teams to improve the customer support experience.• Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.• Managing the engineers in the team effectively to keep their focus on the customers as well as develop their own career.• Handle escalations and guide engineers to the proper teams by diving deep into the problem.• Drives effective business and technical discussions.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloudWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS• 9+ years of experience in technical support, engineering or operations environment, 4+ of which should be in managing technical teams. • Bachelor's degree OR equivalent experience in a technical position. • Proven track record of delivering results through people, business and operations management. • Hands on experience in one of the technical domains -Networking, Security, Firewall, Load Balancer, WAF, DNS, DHCP• Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events.PREFERRED QUALIFICATIONS• Proven track record of driving improvement programs in the operations, engineering and support fields. • Highly motivated and passionate about technology - should have good understanding of the technology that the person is managing • The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader must have a track record of achieving that balance. • AWS SAA certification will be plus.Salary: . Date posted: 03/21/2024 09:19 AM

Dear Aspirant! We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team. Siemens founded the new business unit Siemens Advanta (formerly known as Siemens IoT Services) on April 1, 2019, with its headquarter in Munich, Germany. It has been crafted to unlock the digital future of its clients by offering end-to-end support on their outstanding digitalization journey. Siemens Advanta is a strategic advisor and a trusted implementation partner in digital transformation and industrial IoT with a global network of more than 8000 employees in 10 countries and 21 offices. Highly skilled and authoritative specialists offer services which range from consulting to craft & prototyping to solution & implementation and operation - everything out of one hand! We are looking for: Technical Project Manager You'll make a difference by: Experience: 10+ years Experienced Professional Experienced professionals having Project Management skills and experience for technical implementation of SW solutions as per desired timelines, budget, and quality. Other responsibilities will include: Coordination of internal and partner delivery resources for project staffing with suitable skill set and seniority levels across competence pools. Management of functional and non-functional requirements engineering to determine the customer needs and define user stories.Selection of appropriate project management approaches (Agile and/or Waterfall) based on customer and project requirements.Development of detailed project plans to track progress and use appropriate verification techniques to manage changes in technical project scope.Supporting customer project manager who has the P&L (Profit & Lost) responsibility, measure project performance using appropriate systems, tools and techniques and maintain comprehensive project documentation.Performing technical risk management to minimize project risks.Graduate in Computer Science, Engineering, Data Science, or relevant field.Proven track record of IT / IoT delivery, coaching cross-functional project teams in a complex and changing environment.Understanding of business strategy and emerging technology.Profound industry know-how, i.e., on Manufacturing, Energy, Cities or Logistics.Demonstrated team leadership in a similar role where the agility of development and scrum methods are key to the team's success.Strong influencer and negotiations skills and the ability to drive decision making across multiple stakeholders at all levels.Ability to communicate with cross-functional teams to collect requirements, describe and clarify strategy, specify solution features, and refine technical designs.Proven teamwork / leadership skills as well as excellent analytical and conceptual skills including an entrepreneurial mindset.Fluent in written and verbal English communication as you will be engaging with top talent in the organization and dealing with senior stakeholder management. Join us and be yourself! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Make your mark in our exciting world at Siemens. This role is based in Bangalore. You'll also get to visit other locations in India and beyond, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow 's reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalmindsSalary: . Date posted: 03/22/2024 08:43 PM

"We at Smart Infrastructure , a trusted partner of Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. We are also responsible for the development and extension of an efficient and reliable power infrastructure. JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE"We're improving the way we live and work by intelligently connecting energy systems, buildings and industries!Smart infrastructure from Siemens makes the world a more connected and caring place - where resources are valued, where impact on the world is considered, where balanced energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the resourcefulness of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components, and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.Join us! We Make Real What Matters. This Is Your Role.We are a self-driven team housed within the sales function of the Electrification and Automation Business unit. We are passionate about developing opportunities with our local and global customers for IoT Solutions. In this multifaceted role, you will supervise, plan and prioritize the activities of a team of engineers in an area of specialization for quality and timely delivery of IoT projects. You will be responsible for the timely delivery of accurate configuration and connection details within the project budgets and targeted financial/quality results.As a team, we are responsible to drive and negotiate business contracts with domestic and international customers, either directly or through a regional company. We take ownership from PM10 right up to PM70 for the hardware portion as per the Siemens process guidelines when it comes to chasing business opportunities. When it comes to delivering the software part, we take ownership for supervision and delivery of the IoTized hardware engineering, cloud architecture engineering and software delivery.Our focus verticals include Utilities, Metal & Cement, Minerals, Oil&Gas, Data Centers to name a few.What are my Tasks?• Understanding IoT Project Requirements from Requirement Specification Document.• Understand Project / Work Scope, plan and deliver quality output / deliverables to meet the expected schedule and timeline.• Define and realize project deliverables together with the project manager.• Closely coordinate with other departments and customers• You will be responsible for evaluating architectures and solutions. • Responsible for defining the IoT hardware requirement along with the IoT architecture as per project requirements.• Responsible for Cloud application on-boarding and configuration Engineering, with detail understanding of the Cloud Platforms and different standards.• Understanding and expertise on Cybersecurity requirements for defining secured architectures and various guidelines.• Interfacing together with cloud architecture expert on hardware protocols for Cloud communication (MQTT/OPC UA, McLIb etc.), along with hardware PLM to define functionalities and devices communication protocols (IEC61850, MODBUS TCP/IP, MODBUS RTU etc.)• Right selection of network components and defining the communication architecture involving various field devices.• Specialist in IoT gateway evaluation to help define the data structure for cloud application.• Providing solutions to issues related to the connection of networks and platforms.What would you bring!• Products / systems knowledge about MV & LV switchgear is a must.• You have a flair for IT topics, experience in having exposure to software knowledge will be considered an advantage.• Have worked with digital products and solutions including offering and pricing.• In-depth understanding of computer programming and network security• Enhanced knowledge of IIoT relevant communication protocols such aso OPC UA ((Protocol & Data Modelling)o MQTTo HTTP / REST• Enhanced knowledge of device communication protocols such aso IEC 61850o MODBUS TCP/IPo MODBUS RTU• Proficient knowledge of temperature sensors, Air / Vacuum Circuit Breaker monitoring and Partial discharge monitoring for MV/LV switchgears• Knowledgeable on IoT gateways required for cloud as well as on premise connections.• Have knowledge on integration of devices on Automation and SCADA systems.• Hands on experience on product portfolio SICAM A8000, SIMARIS Control, SICAM GridEdge and IoT2050 is a plus.• You are characterized by a high level of communication readiness, analytical skills, team orientation, resilience, and social competence.• In addition to your native language, you can speak and converse in English fluently.Experience required YearsThis role is based in Thane, Maharashtra, where you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come. You have a Bachelor / master's degree in electrical / Electronic engineering with 6-9 years of professional experience and have already gained 2-3 years (within the total) of experience in IoT engineering and integration of Intelligent hardware equipment within the Siemens GroupWe are Siemens!A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow!We are an equal opportunity employer and value diversity at our company."WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow"Salary: . Date posted: 03/26/2024 09:03 PM

Apply for project manager jobs in various public and government sectors, 130 project manager & project coordinator jobs on contract jobs, India's New emerging Job site. Explore careers in so many fields. Across Top Companies and Apply Now. Link - https:/

Department : Commercial, GBSAre you passionate about optimizing customer engagement and driving impactful customer experiences? Do you have expertise in data analysis and insights generation? If so, we have an exciting opportunity for you to join our team as an Engagement Optimization Specialist. Read on to learn more and apply today for a life:changing career.About the departmentThe Commercial and Corporate affairs department is responsible for creating insights to launch a product, Market intel, Forecasting, Multichannel customer engagement planning, Global Brand Strategy and Tactics. Comprising of Project Management, Brand Management, Brand Communications, Life cycle Management of a product.Job Level:6The positionAs an Engagement Optimization Specialist at Novo Nordisk, you will:stylemargin:bottom:11.0px::Accelerate the level of HCP engagement with our Global Brands' communication by using data analysis, presenting for global stakeholders, and giving proactive advisory to boost reach and impact.:Use various insights tools and capabilities to identify opportunities and drive change in how global and local teams work with content production and omnichannel marketing to deliver increasingly impactful customer experiences.:Analyse content usage across digital channels by interpreting data, reporting important KPIsto the business, and assessing content performance for global and local teams.:Collaborate closely with a wide variety of stakeholders to pursue testing and potential implementation of recommended opportunities based on test outcomes.:Act as an engagement optimization specialist with an eye for customer engagement, user experience, and best practice content standards and Proactively identify pain points that will lead to optimization efforts such as A/B testing.Qualifications:Masters degree or above in relevant area.:Has +5 years of relevant international work experience.:Candidate must be an expert within their field in order in particular within Optimization, data and analytics:Experience and interest working with website optimization and personalization in a global organization.:Hands on experience with Adobe Target.:Basic understanding of relevant statistical principles.:Hands on experience with Adobe Analytics dashboards.:Strong data understanding, KPI and performance driven.:Strong stakeholder management skills.:Knowledge of HTML, CSS, JavaScript and W3 standards.:Ability to analyse data and provide evidence:based recommendations.:Strong presentation skills for an international audience.:UX and Customer journey awareness.:Proactive and solution:oriented.:Good time:management skills.:Great interpersonal and communication skills.Working at Novo NordiskNovo Nordisk is a leading global healthcare company with a 100:year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more.ContactTo submit your application, please upload your CV online (click on Apply and follow the instructions).Apply Now Deadline3rd April 2024 We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.

•At least 5 - 8 years in IT with banking background with at least 2-4 years on project management role. •Working knowledge and experience of banking operations and related problems •Ability to prioritize and handle multiple tasks •Knowledge and ability t

DESCRIPTIONAmazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team in AWS India, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.The AWS India Support team is seeking an experienced Operations or Support Manager based in India to lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings (http://aws.amazon.com/). Our customer facing Support Engineers resolve customers’ technical issues ranging from general guidance through technical deep-dives identifying and resolving complex configuration and 3rd party integration issues. Support engineers also develop many of their own tools and interact heavily with their peers developing the offerings.Apart from working on a broad spectrum of technical issues, an AWS India Support Manager may also coach/mentor new hires, develop internal and external facing contents, deliver trainings, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.Our Engineers are also the “voice of the customer” and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role!A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues. AWS Support is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM ISTKey job responsibilitiesA day in the lifeKey expectations of the AWS India Support Manager include:• Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.• Drive personnel management ensuring the engineers have what they need to provide best-in-class support.• Participate in Hiring Process to hire and build/grow team of Support Engineers in India.• Influence Sr. Support Engineers and development teams to improve the customer support experience.• Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.• Managing the engineers in the team effectively to keep their focus on the customers as well as develop their own career.• Handle escalations and guide engineers to the proper teams by diving deep into the problem.• Drives effective business and technical discussions.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS• 9+ years of experience in technical support, engineering or operations environment, 4+ of which should be in managing technical teams. • Highly motivated and passionate about technology – should have good understanding of the technology that the person is managing. • Proven track record of driving improvement programs in the operations, engineering and support fields. • BE/B.Tech or equivalent/higher degree preferred. • Proven track record of delivering results through people, business and operations management. • Hands on experience in one of the technical domains –Cloud Exposure, Strong in DevOps, CI/CD, Kubernetes, Docker, Container, development/programming skills • Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events. PREFERRED QUALIFICATIONS•International experience is an added bonus. •The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader must have a track record of achieving that balance. • AWS SAA certification will be plus.

DESCRIPTIONAmazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we “Work Hard, Have Fun and Make History.”As an increasing number of enterprises move their critical systems to the cloud, AWS India is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Technical Consultants to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Media technologies. Knowledge of programming and scripting is beneficial to the role.Key job responsibilitiesKey job responsibilitiesEvery day will bring new and exciting challenges on the job while you:- Learn and use groundbreaking Cloud technologies.- Interact with leading technologists around the world.- Work on critical, highly complex customer problems that may span multiple AWS Cloud services.- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.- Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.- Write tutorials, how-to videos, and other technical articles for the customer community.- Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.- Drive projects that improve support-related processes and our customers’ technical support experience.- Assist in Design/Architecture of AWS and Hybrid cloud solutions.- Help Enterprises define IT and business processes that work well with cloud deployments.- Be available outside of business hours to help coordinate the handling of urgent issues as needed.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, IND | Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience. - 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.- External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences. - Ability to manage multiple tasks and projects in a fast-moving environment. - Be mobile and travel to client locations as needed.PREFERRED QUALIFICATIONSPREFERRED QUALIFICATIONS- Advanced experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc. - Experience in a 24x7 operational services or support environment. - Experience with AWS Cloud services and/or other Cloud offerings.

DESCRIPTIONAmazon's technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team in AWS India, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.The AWS India Support team is seeking an experienced Operations or Support Manager based in India to lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings (http://aws.amazon.com/). Our customer facing Support Engineers resolve customers' technical issues ranging from general guidance through technical deep-dives identifying and resolving complex configuration and 3rd party integration issues. Support engineers also develop many of their own tools and interact heavily with their peers developing the offerings.Apart from working on a broad spectrum of technical issues, an AWS India Support Manager may also coach/mentor new hires, develop internal and external facing contents, deliver trainings, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.Our Engineers are also the "voice of the customer" and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role!A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues.Key job responsibilitiesKey expectations of the AWS India Support Manager include:• Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.• Drive personnel management ensuring the engineers have what they need to provide best-in-class support.• Participate in Hiring Process to hire and build/grow team of Support Engineers in India.• Influence Sr. Support Engineers and development teams to improve the customer support experience.• Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.• Managing the engineers in the team effectively to keep their focus on the customers as well as develop their own career.• Handle escalations and guide engineers to the proper teams by diving deep into the problem.• Drives effective business and technical discussions.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS• 10+ years of experience in technical support, engineering or operations environment, 3+ of which should be in managing technical teams. • Highly motivated and passionate about technology - should have good understanding of the technology that the person is managing. • Proven track record of driving improvement programs in the operations, engineering and support fields. • BE/B.Tech or equivalent/higher degree preferred. • Proven track record of delivering results through people, business and operations management. • Hands on experience in one of the technical domains - Cloud Exposure, Strong in DevOps, CI/CD, Kubernetes, Docker, Container, OR development/programming skills.• Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events.PREFERRED QUALIFICATIONS• International experience is an added bonus. • The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader must have a track record of achieving that balance. • AWS SAA certification will be plus.Salary: . Date posted: 04/12/2024 10:07 PM