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Cloud Administrator : T2
, noida, IN
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Cloud Administrator : T2 to join our team in Noida, Uttar Pradesh (IN:UP), India (IN).:Possess proficient knowledge and hands:on experience in Cloud administration, encompassing maintenance and troubleshooting.:Demonstrate good familiarity with OS patching and proficiency in resolving server:related issues.:Capable of participating in On:Call rotations and providing L2 level support during scheduled shifts.:Skilled in updating Knowledge Base (KB) articles, Problem Management documentation, and Standard Operating Procedures (SOPs)/Runbooks.:Showcase a comprehensive understanding and troubleshooting expertise in AWS cloud computing, including EC2, networking, AWS Databases (RDS), and backup and storage principles.:Exhibit competence in AWS Storage services such as EBS, EFS, S3, and Glacier, including disk management, expansion, backup, and restoration tasks.:Demonstrate a good grasp of networking concepts for constructing VPCs, Subnets, Landing Zones, ACLs, Security Groups, and implementing cloud security best practices.:Display familiarity with a variety of AWS services, including Lambda, SNS, SQS, Dynamo DB, OpenSearch Cluster, Transfer Family, CloudWatch Dashboard, EFS, EKS Clusters, Step Functions, ELB, ACM Certs, Directory Services, and Networking.:Possess a basic understanding of emerging technologies like cloud security and container orchestration (ECS, EKS, Kubernetes, or Docker Swarm).:Collaborate with Site Reliability Engineers to analyze and resolve security issues within AWS environments for production applications.:Assist in configuring and deploying identity and access management solutions for systems and applications, including Single Sign:On (SSO).:Familiarity with the process of submitting cases/tickets with AWS support.:Demonstrate dedication to delivering exceptional customer service promptly.:Possess excellent written and verbal communication skills to interact with internal and external stakeholders effectively.:Work Timings::Should be willing to work in a rotational shift with a 24x7 support window.:Preferred Certifications::AWS Cloud Certified Associate :AWS Cloud Certified Professional:Basic Qualifications::8+ years of overall experience:3+years of AWS experience:3+ years of experience working in a diverse cloud support environment in a 24*7 production support model.About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Software Development Senior Analyst
, noida, IN
This position will be responsible for providing remote Level 2 technical support in form of responding to customer calls or emails, incident triage and acknowledgement, status updates and other ITIL based L2 activities, for the Sensormatic Solutions Loss Prevention and Security products implemented at Retail customers premises, globally.Skills Summary::5 Years of L2/L1 Support experience in End user support/Desktop support : Windows operating system : Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands:3 Years as L2/L1 Support Specialist in End user support/Desktop support : Hardware that includes Video conference, Standard Desktop and laptop, Printer, Plotter, Scanner, Desk Phone, IMAC:D etcMandatory Skills and Experience::Bachelors in CS or IT or equivalent:CCNA (Collaboration/Security/Cloud) or MCSE (Business Applications/Cloud Platform and Infrastructure) or similar certification:Minimum 5 years of ITIL based full cycle remote L2 Technical Support involving enterprise level both H/W and S/W systems.:Have experience on L2 support for enterprise Electronic Article Surveillance and CCTV security systems.:Strong hardware diagnostics skill involving remote EAS systems.:Must possess a solid understanding of Microsoft Windows server and desktop operating systems.:Ability to interact with customers professionally.Desirable::IT Security Management/ Cloud Computing Certification:Proven ability to formulate and coordinate solutions to issues in conjunction with multiple functional areas.:Must possess excellent problem solving and communication skills. Must be flexible, dependable and able to multi:task with priority.:Able to Lead and guide the team, able to resolve tough business problems and prepare documentation for future use.:Advanced CCNP certification or equivalent:Must possess excellent troubleshooting and simulating experience in HW and NW domain.Job Responsibilities::Provide technical assistance and consultancy to RDC Analysts on various Sensormatic products.:Take ownership of customer issues escalated from Support Analysts:Provide remote support for various hardware issues (involving CCTV Systems, temperature sensors and other EAS devices) in the customer environment.:Perform in:depth problem analysis and isolate problems of local or enterprise:wide scope:Coordinate documentation of customer problem report in preparation for 3rd level escalation.:Ensure efficient telephone queue and inbound email queue coverage.:Achieve and maintain targeted performance metrics per established RDC team goals.:Contribute new or updated technical or procedural content to the technical support knowledge base.
UNIX/Linux Systems Integration Specialist Advisor
, noida, IN
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a UNIX/Linux Systems Integration Specialist Advisor to join our team in Noida, Uttar Pradesh (IN:UP), India (IN).Positions General Duties and Tasksstylelist:style:type:square::Proactively identify and Standardize Client environment by setting up standards on OS drives, Memory and CPU by creating a micro plan and implementing them by following complete change process.:Install, configure, tune, maintain, and monitor Windows 2003/2008/2012/2019 Enterprise server:Proficient on Microsoft (MS) Clustering issues:Administering Windows/Linux/Hypervisor, VMware, Hyper:V, and cloud operations.:IIS administration and Certificate management:Thorough knowledge of Print Server management role.:Provide Windows server administration within an Active Directory environment:Use monitoring tools to oversee multiple Wintel systems operating within a defined support operations area:Troubleshoot Wintel systems with remote technology such as iDRAC and RDP:Collaborate with clients to develop, implement, and review customer relations service improvement programs:Implement core business processes and assist the client with process improvement initiatives:Analyze, log, track, and resolve complex issues pertaining to networking connectivity issues, printers, Windows servers, and applications:Coordinate hardware and software installations, as well as upgrades:Isolate and diagnose common Wintel system problems and document system events to ensure continuous functioning:Coordinate and monitor troubleshooting, testing, upgrades, and configuration of Wintel (Windows / VMware) system files and services:Prepare for and prescribe approaches to possible downstream implicationsstylelist:style:type:square::Preferences: : Optional (nice:to:have's):Solid knowledge of systems software /hardware, networks, and operating systems.:Solid knowledge of processes and tools utilized for system management, problem reporting, change management and support tools.:Solid technical troubleshooting skills.:Solid interpersonal and client service skillsRequired schedule availability for this position is Rotational ShiftsThe shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirements.About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.