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Cloud Administrator : T2
, noida, IN
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Cloud Administrator : T2 to join our team in Noida, Uttar Pradesh (IN:UP), India (IN).:Possess proficient knowledge and hands:on experience in Cloud administration, encompassing maintenance and troubleshooting.:Demonstrate good familiarity with OS patching and proficiency in resolving server:related issues.:Capable of participating in On:Call rotations and providing L2 level support during scheduled shifts.:Skilled in updating Knowledge Base (KB) articles, Problem Management documentation, and Standard Operating Procedures (SOPs)/Runbooks.:Showcase a comprehensive understanding and troubleshooting expertise in AWS cloud computing, including EC2, networking, AWS Databases (RDS), and backup and storage principles.:Exhibit competence in AWS Storage services such as EBS, EFS, S3, and Glacier, including disk management, expansion, backup, and restoration tasks.:Demonstrate a good grasp of networking concepts for constructing VPCs, Subnets, Landing Zones, ACLs, Security Groups, and implementing cloud security best practices.:Display familiarity with a variety of AWS services, including Lambda, SNS, SQS, Dynamo DB, OpenSearch Cluster, Transfer Family, CloudWatch Dashboard, EFS, EKS Clusters, Step Functions, ELB, ACM Certs, Directory Services, and Networking.:Possess a basic understanding of emerging technologies like cloud security and container orchestration (ECS, EKS, Kubernetes, or Docker Swarm).:Collaborate with Site Reliability Engineers to analyze and resolve security issues within AWS environments for production applications.:Assist in configuring and deploying identity and access management solutions for systems and applications, including Single Sign:On (SSO).:Familiarity with the process of submitting cases/tickets with AWS support.:Demonstrate dedication to delivering exceptional customer service promptly.:Possess excellent written and verbal communication skills to interact with internal and external stakeholders effectively.:Work Timings::Should be willing to work in a rotational shift with a 24x7 support window.:Preferred Certifications::AWS Cloud Certified Associate :AWS Cloud Certified Professional:Basic Qualifications::8+ years of overall experience:3+years of AWS experience:3+ years of experience working in a diverse cloud support environment in a 24*7 production support model.About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Network Security Specialist Advisor
, noida, IN
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Network Security Specialist Advisor to join our team in Noida, Uttar Pradesh (IN:UP), India (IN).:Working with internal tools to complete configuration backup/restore as well as monitoring and reporting.:Responsibilities included assisting in Daily Steady State operations in request and change management as well as weekly on:call rotation support.:Complete Weekly/Monthly Health Status checks across all support network security platforms.:Working with multiple customers support environment to complete upgrades, patches, overall operational support.:Assist in conducting rule set reviews to improve overall security foot print for our customers.:Provide operational support of the Network Security environments.:Detect security issues, create customer tickets and manage problems until closure.:Ensure that Service Level Agreements and operational standards are met.:Perform system maintenance, checkups and maintain current documentation.:Provide resolution plans for device issues.:Propose service, process and technical improvements to management.Required Skills and Abilities::Prior related work experience in support and implementing of Network security devices with a functional understanding of information security regulatory requirements and compliance issues:Combination of delivery support experience on large accounts across various functional areas and relationships with existing Security Services clients, Security Services Technology Partners, and the ability to collaborate in a very distributed organization:Demonstrated ability to grasp complex issues to arrive at optimal solutions:Excellent customer facing communication skills, customer support and knowledge of ITIL best practices. ITIL certification is a plus.:Functional level experience and proven knowledge in atleast Checkpoint, Palo Alto and Cisco firewalls technologies along with McAfee IDS/IPS devices and Public cloud like MS Azure and AWS.:Good understanding of networking troubleshooting skills and extensive knowledge of web connectivity and protocols (WCCP, PAC files, TCP/IP, HTTP, HTTPS, SSL, FTP, Telnet, SSH, etc.):Integration with authentication protocols such as LDAP, IWA, IWA:direct, SSO, Active directory.:Atleast 10+ years of network troubleshooting experience and at least 7years Network Security administration experience:Excellent Time Management skills required to properly manage operations duties and other task that will assist in the optimization of the firewall teamAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Software Development Senior Analyst
, noida, IN
This position will be responsible for providing remote Level 2 technical support in form of responding to customer calls or emails, incident triage and acknowledgement, status updates and other ITIL based L2 activities, for the Sensormatic Solutions Loss Prevention and Security products implemented at Retail customers premises, globally.Skills Summary::5 Years of L2/L1 Support experience in End user support/Desktop support : Windows operating system : Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands:3 Years as L2/L1 Support Specialist in End user support/Desktop support : Hardware that includes Video conference, Standard Desktop and laptop, Printer, Plotter, Scanner, Desk Phone, IMAC:D etcMandatory Skills and Experience::Bachelors in CS or IT or equivalent:CCNA (Collaboration/Security/Cloud) or MCSE (Business Applications/Cloud Platform and Infrastructure) or similar certification:Minimum 5 years of ITIL based full cycle remote L2 Technical Support involving enterprise level both H/W and S/W systems.:Have experience on L2 support for enterprise Electronic Article Surveillance and CCTV security systems.:Strong hardware diagnostics skill involving remote EAS systems.:Must possess a solid understanding of Microsoft Windows server and desktop operating systems.:Ability to interact with customers professionally.Desirable::IT Security Management/ Cloud Computing Certification:Proven ability to formulate and coordinate solutions to issues in conjunction with multiple functional areas.:Must possess excellent problem solving and communication skills. Must be flexible, dependable and able to multi:task with priority.:Able to Lead and guide the team, able to resolve tough business problems and prepare documentation for future use.:Advanced CCNP certification or equivalent:Must possess excellent troubleshooting and simulating experience in HW and NW domain.Job Responsibilities::Provide technical assistance and consultancy to RDC Analysts on various Sensormatic products.:Take ownership of customer issues escalated from Support Analysts:Provide remote support for various hardware issues (involving CCTV Systems, temperature sensors and other EAS devices) in the customer environment.:Perform in:depth problem analysis and isolate problems of local or enterprise:wide scope:Coordinate documentation of customer problem report in preparation for 3rd level escalation.:Ensure efficient telephone queue and inbound email queue coverage.:Achieve and maintain targeted performance metrics per established RDC team goals.:Contribute new or updated technical or procedural content to the technical support knowledge base.
Security Analysis Senior Analyst
, noida, IN
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Security Analysis Senior Analyst to join our team in Noida, Uttar Pradesh (IN:UP), India (IN).stylelist:style:type:square::The Security Analysis Senior Analyst would work on Requests, Changes, Incidents and Problem records to support our customers' network security environment.:Implement Network Security solutions and provide operational support in a customer environment.:Update signatures on Palo Alto, FTD.:Will provide technical escalation to L1 support engineers:Provide Oncall support for high severity incidents in a 24x7 environment:Detect security issues, create customer tickets and manage problems until closure.:Act as point of escalation for the Network Security team and collaborate with internal Dell services support teams to ensure timely resolution of issues.:Ensure that Service Level Agreements and operational standards are met. :Perform system maintenance, checkups and maintain current documentation. :Provide resolution plans for device issues.:Propose service, process and technical improvements to management. About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.