Support Analyst Salary in Hyderabad - PayScale

DESCRIPTIONFor more than 11 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted platform. offers over 100 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Support Engineer team provides global technical support to a wide range of customers using as they build mission-critical applications on top of services. Support Engineer Global Business (Biz Ops) is a diverse team that provides the underlying infrastructure (tools, people planning, and processes) to enable decision making to ensure business success and is seeking an experienced Real Time Workforce Analyst.Key job responsibilities*Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence.*Work on real-time tickets related to schedule change request, non-production request *Prepare and communicate daily handoff report to WFM leadership team on SL performance.*Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained.*Serves as primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership*The RTA will be a part of Workforce Management team and will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume.A day in the lifeAt AWS, (Real-Time Analyst) to be part of the AWS Support Engineer Community. As a member of the AWS Support Engineer team you will be at the forefront of this transformational technology assisting a global list of companies. The RTA will be a part of Workforce Management team and will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume. The position will have high visibility to all the operations teams internal.About the teamAWS WFM team Mission Statement: Providing our customers with direction and global insight to drive operational excellence. Business Operations (BizOps) is an adaptable decision support mechanism that enables Support Engineer Team to maximize customer experience by improving business efficiency and effectiveness in order to achieve objectives. We will accomplish this by: Injecting a regular cadence of reviews and inspections, bringing consistent focus to the organization’s goals Defining the global standardization and implementation of processes by providing the right mechanisms to meet customer demand, Identifying areas of opportunity and providing actionable insights We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, IND | Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor's degree in an analytical or business field, or comparable business experience with some technical background- 3+ years of previous experience in a contact center environment using contact center technologies, such as Avaya, IEX, Nice, InContact, or similar- 2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst- Knowledge of Excel at an advanced level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Proven strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environmentPREFERRED QUALIFICATIONS- Proactively gather the right data from appropriate sources and implement effective resolutions, probe/consider all of the facts, considers other perspectives; conduct root cause analysis; refer to long term plans and goals; prioritize key factors- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders- Ability to prioritize and meet tight deadlines- Proven ability to build and maintain strong relationships with key stakeholders to ensure shared objectives are met

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role :We are seeking a QA Analyst to perform Quality testing work on our Data Management, Engineering & Architecture team that supports the development and implementation of the Enterprise Data Lake. The QA Analyst will partner with other team members to ensure that we bring all the data assets together in one place on our Enterprise Data Lake platform and make this data accessible to our business users for analysis and action. The business goal is to leverage WBD's data assets to create modeling solutions for audience targeting, experience personalization and subscription management. The ideal candidate should bring an exceptionally good working knowledge of various Data technologies along with experience working on the AWS (Amazon Web Services) and Snowflake cloud platform. Your Role Accountabilities: Develop and implement QA methodologies, processes, and documentation. Ability to perform in an Agile environment. Understand high-level data management and engineering requirements of the business. Work closely with data architects and analytics team to understand system and business requirements. Develop and maintain test plans, test scripts and test results. Perform System, Functional and Integration testing, and Performance testing where appropriate. Work with Product managers and Users during UAT (User Acceptance Testing) Contribute to the project planning process by estimating QA tasks and deliverables. Ability to thrive in a team-based environment and Flexibility to work in second shift. Qualifications & Experiences: 4-6 years' experience as a database QA Engineer in Data Warehousing, reporting and analytics environmentsBS/MS in Computer Science, MIS, business, or equivalent education/training/experienceWorking experience in all aspects of testing: functional, system, integration, performanceExpertise in working with Linux environmentsExperience with cloud-based tools such as Snowflake Experience automating, scripting, and streamlining processes for efficiency and accuracy utilizing SQL, Pytyon, Unix shell scripting and Windows BAT. Experienced in software delivery through continuous integration (for example git, bitbucket, Jenkins, etc.) Understanding of ELT/ETL processesExpertise in database platforms such as RDBMS or NOSQL platformsExpert level knowledge of SQL Experienced in one or more automation and scheduling tools (for example Redwood, Airflow, etc.) Experienced with Atlassian Suite (JIRA, Confluence) Not Required but preferred experience: Public speaking and presentation skills.Experience with AWS, GCP (Google Cloud Platform) or Azure tools and technologiesWindows and Linux System administration How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 03/28/2024 07:52 AM

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Description bullets Your New Role :The successful candidate will have a problem-solving mindset, empathy, and customer focus. Your key responsibility will be working closely with businesses solving day-to-day maintenance issues. This service primarily involves supporting all Data and Shared services' stakeholders (Data solutions, application development, RPA, and AI/automation) with a specific focus on process-level issues. This means you will respond to tickets in our ticketing system, analyze incidents and assign them to the right L2 team, maintaining end-users well-communicated and informed. Your Role Accountabilities: Single point of contact for incidents between Data and Shared services' business stakeholders and internal teams. Review incoming emails/tickets and acknowledge.Analyze incidents and assign them to the right L2 team (Data platform, RPA, Application development, AI/Automation, etc.).Maintain/update ticket status until ticket is closed.Follow-up on ticket status from other teams involved.For RPA, BOT Schedule monitoring and execution; Re-run specific BOTs on business request; Password maintenance/reset for all BOTs.Send notification to business around downtime, major outage; and coordination with non-Provider teams as required (i.e., infrastructure team, Service Desk, etc.). Qualifications & Experiences: 3 to 5 years of experience as support analyst or business analyst Problem-solving mindset and the ability to troubleshoot. Customer focus and empathy Strong organizational skills with a keen attention to detail. Adaptability to a fast-paced and evolving technological landscape. Strong collaboration skills Fluent in English Not Required but preferred experience: Understanding of RPA tools (UIPath, Blueprism, powerAutomate, etc) Understanding of Application development (Java, .Net, etc)Understanding of data management and tools (Snowflake, Looker, Tableau, etc)Understanding of AI and automation (genAI, ML, BPM, etc)Bachelor's degree in information technology, or a related field. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 03/27/2024 12:02 PM

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Process and Compliance Analyst to join our team in Hyderabad, Telangana (IN:TG), India (IN).Responsibilities stylemargin:top:8.0px::Supports and will partner with the Data Migration Teams to ensure timely readiness of Data Migration compliance aspects and components for each deployment. This includes project management activities in SolMan, DVS, and DMW readiness, Test Plans and Tester readiness, and readiness of Veeva (security scope etc.). SAP SolMan experience is preferred.:Supports the monitoring of the evolution of the migration platform and components, along with planning and ensuring compliant platform and processes. Works with the Data Migration Process and Compliance Manager to leverage best practices and develop a process that will always keep this data migration:as:a:service program compliant.:Supports the adherence to the established Data Migration Strategy and processes, and architecture principles and technology standards.:Supports the implementation of Risk Assessment and Management processes and guidelines followed. :When required, will collaborate with all internal and external auditors, and audit coordination groups, in closely aligning Data Migration teams with respective audit planning and delivery support.:Supports the audit deployment activities as per the Data Migration Strategy.:Supports Data Migration services in internal and external audits.:Supports and prepares Data Migration teams for their involvement in, and support of, audits.:Supports audits on authorization to S/4, eWM, and SAP DS/IS with DM roles.:Ensures SAP DS/IS as a platform is following client Information Security standards and expectations.Key Skillsstylemargin:top:8.0px::Hands:on experience in monitoring and assessing data migration projects to ensure they comply with defined project quality gates, industry, and security standards, as well as corporate and regulatory policies and requirements.:Experience in SAP Data Migration. (S/4 HANA data migration experience a plus) :Experience and technical knowledge of Data Migration tools; SAP BODS (Business Objects Data Services), SAP migration cockpit Tools and Methodology:Experience with use of AGILE tools : Jira, Google Sheets (all Google office tools):Motivated self:starter with exceptional interpersonal communication and presentation skills along with the ability to lead and influence others.:Strong organizational, issue/conflict resolution skills.:Proven track record working with diverse, cross:functional teams that are located regionally and worldwide.:Ability to communicate effectively with stakeholders within IT and Businesses stakeholders.:Fluent in English (written and spoken).:Familiarity with onsite:offshore models and can effectively work with decentralized data migration teams. (i.e. functional consultants and developers):Prior experience in regulated environment : Life Sciences, Pharmaceutical and/or Healthcare industries.:Experience in risk assessment, standards and controls, training and communication, and oversight are nice to have.:Understanding of compliance requirements for Life Sciences industry is a nice to have but not a hard requirement. (i.e., GxP, CSV).Location This position will require the candidate to work from India from the following NTT office locations.HyderabadBengaluru (Global Village, Whitefield)Shift timings: 10:00 till 19:00 CET.About NTT DATA Services:NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. W

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Product Analyst to join our team in Hyderabad, Telangana, India.Partner with internal business leads and external advertising customers to solve complex technical problems. Being a strategic critical thinker who is excited about tackling challenging open:ended problems and enjoys coming up with innovative solutions is key to this role. Taking end:to:end ownership of customers' technical issues, including initial troubleshooting, identification of root cause and issue resolution and external communication is a key part of this role.Write clear, detailed, and high quality project specs. Proactively manage timelines and priorities and carry an execution oriented mindset to work through tasks efficiently.Work cross functionally with engineering, business operations and business development to tackle various requests and manage the entire project from solution ideation, development, testing, deployment, measurement and refinement/iterations. Contribute to the development of support resources such as internal knowledge base articles and troubleshooting documentation to enhance the team's efficiency. Basic Qualifications:5+ years of experience in a technical or analytical problem solving role ideally working with a software productExceptional analytical literacy and quantitative problem:solving skills. Has the ability to make data:driven decisions but can also look beyond the data and holistically assess situations.Experience collaborating with highly technical engineering teams and driving complex projects from ideation to go live.Excellent organizational and project management skills. An ideal candidate will be able to scope projects, estimate timelines, and coordinate with stakeholders to get the job done.Preferred Qualifications:Strong Quote to Cash knowledge, Strong Agile, drive technical conversations in Product MgtForce platform experienceAgile MethodologyBA/BS degree in computer science, or a related technical disciplineAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Your New Role...The Financial Solutions Team provides support to the Global Accounting, Business Services and Financial Planning & Analysis Teams along with their respective customers. This support is provided through development, implementation, administration, training, and support of financial systems and processes.The focus of the role involves driving implementation and improvement of key financial processes across WBD for multiple transactional and accounting support systems, such as Blackline, Cadency Certification and SAP.Your Role Accountabilities...Production Support - Maintain Production/System Admin activities include:Support for BlackLine and Cadency CertificationEnsuring deadlines are met in an accurate and efficient manner on SOX-critical tasks, and communicating the status to managementSystem responsibilities including, maintaining user security, maintaining and understanding job scheduling and utilizing manual jobs, resolving data discrepancies between systems, updating master data hierarchies and reporting structures, monitoring and educating on product releases/updates/maintenance, acting as a liaison between users and other teams (e.g.: IT, escalation and resolution), and cross-training across the Finance Solutions teamProduction Support - User Support activities include:Assisting team members with complex issuesOversight of addressing users how-to's, ad hoc issue troubleshooting and resolution for purposes of closing the financials, preparing account reconciliations, assigning account reconciliations, updating mapping tables, etc.Appropriate referral to other teams for supportSystem Enhancement activities include:Performing unit/regression testing on relevant system enhancement/upgrades or minor changes from vendor, with coordination of end-user testingDefining required system enhancements in collaboration with vendor's support and internal users to determine any functional requirements to meet those needsNew Initiative activities include:Creating alignment of policies and procedures across WBD where appropriate, which includes assisting in developing and maintaining project plans, managing stakeholder expectations with product information, assisting in creating and maintaining change management plans, participation in full software development lifecycle, training delivery, etc.Other ad-hoc responsibilities as requestedQualifications & Experience...Minimum 2 years of experience in reporting, accounting and/or related field with a system focusPrevious involvement with Blackline and/or Trintech's Cadency Certification including system administrator experience; SAP experience a plusHigh level understanding of IT systems and controls, project management, systems implementations, and system integration experience and previous experience in system testingAbility to work with large volumes of data via Access/Excel using pivot tables, macros, VLookups, If/Then statements, etc.Ability to reconcile, present data between multiple systems with distinct designsClear communicator with strong interpersonal skills; customer service oriented with the ability to interact clearly and professionally with a diverse and dispersed global business group; ability to manage senior level stakeholdersAbility to balance technical skills with business understanding to transform user needs to functional requirementsExcellent problem-solving skills and able to break down large, complex problems while developing clear step by step solutionsProactive, self-starter and team player with the ability to demonstrate initiativeAbility to work independently, pay close attention to details and organization, meet stringent deadlines, multi-task and work under pressure How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 03/29/2024 08:34 AM

TEC Digital Consulting’sInsights Practice is looking for a Data Engineer who is passionate aboutsolving complex data problems and intricate engineering issues with largesystems. We combine human insightand the speed of technology to transform our clients’ interactions with theircustomers. Advanced analytics of the customer experience and customerinteractions is our expertise. What you’ll be doing: The data engineer will be responsible for all aspects of executionand delivery for new and ongoing client implementations of the analyticplatform. This will require working with clients and coordinating with internalbusiness consulting, analyst, data science, and technology teams. Primary Responsibilities: Technical and functional analysis of customer implementation and integration requirementsDocumentation of implementation requirements and expected effortConfiguration and setup of the analytics platformConfiguration of data loaders and development and configuration of workflow processes and customizations to the platformParticipate in testingProactive identification of internal and external dependencies, highlighting issues, scope changes, and progress against project planCommunication of project status/issues to clients and internal managementPartner with various internal teamsProvide technical support to assist clients and partners during and post implementation. Required Experience and Skills:Bachelor’s Degree in Computer Science, Information Systems or related with 2-3 years of relevant experienceIn-depth familiarity with Big data technology and its application.Proficiency with the Azure or AWS ecosystemExperience with Big Data ETLUnderstanding of complex data flows, identification of data processing bottlenecks and designing and implementing solutions.Proficiency in .NET, C#, Python, Linux bash, Power Shell.Experienced in consuming third-party REST APIs (JSON) and SDKsA broad set of technical skills and knowledge across hardware, software, systems and solutions development and across more than one technical domain.Experienced in U SQL, PostgreSQ, TSQL Experience in professional services or technical consulting with enterprise software solutions, specifically enterprise software installation, configuration, customization, and testing.Proven ability to balance and manage multiple, competing priorities.Collaborative interpersonal skills and ability to work within cross-functional teams.Self-starter who relies on experience and judgment to plan and accomplish goals in complex fast-paced environment to ensure quality of all data integration points.Excellent customer service skills.Creative problem-solving and analysis skills.Ability to handle problem situations quickly, inventively, and resourcefully.Project management skills including:Ability to prioritize and manage tasksAbility to plan, commit, and deliver to schedulesAbility to identify, escalate, and manage project issuesWillingness to work extended hours on an as-needed basisEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as an Oracle HRMS Senior Analyst.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.Position Summary: TTEC is currently searching for an experienced Oracle Principal Analyst who has full cycle human capital implementation experience with Oracle HCM Fusion Cloud and a foundation of knowledge with Oracle E-Business. The principal analyst will be responsible for introducing and supporting the Oracle HCM Cloud for the TTEC organization, TTEC acquisitions, and joint ventures. The Principal Analyst must be a team player and adaptable to a dynamic work environment. Our Principal Analyst, Oracle Duties& Responsibilities will include:Execute planning activities for Oracle implementation projects; advise on scope, effort, and timelinesUndertake assessment activities to determine current Oracle EBS system usage and make recommendations for future usage to maximize the products licensed by TTECDesign and deliver Oracle solutions and ensure that the solutions are supported from a Human Capital and Information Technology perspectiveCapture and document functional requirements and specificationsLiaise with the functional and development teams, both onshore and offshore to communicate requirements and follow-up on progressOrganize, execute, and supervise integration and user acceptance testing (UAT)Work in a dynamic work environment with global time-zonesParticipate and contribute as solution architect when required Respond timely to daily support calls and tickets providing outstanding customer support & root cause analysis Basic Qualifications:Bachelors / Masters degree required Minimum of 2 years of experience with full cycle Oracle HCM Cloud implementation 5 - 7 years of experience with Oracle E-Business Suite HR moduleDetailed understanding of Oracle HCM Cloud functionalityGood understanding of technical integration between various Oracle productsOutstanding customer service and communication skills Preferred Qualifications:Some experience or knowledge in Human Capital domain Ability to work independently and maintain a cooperative working relationships with peer groups Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Oracle Benefits / HRMS Analyst.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences. General Summary: HR / Oracle Benefits Analyst will be responsible to define, architect, and configure product solutions in accordance with our global human capital strategy as it relates to benefits within the global ERP. Duties & Responsibilities: Provide functional architecture and design for new initiatives within the Oracle Fusion product suite for the benefits module.Provide ongoing support for Oracle Advanced Benefits in the Oracle E-Business product suite.Provide proof of concept planning and analysis.Provide product enhancement as the liaison to software engineering team.Provide product support as the liaison to production support team. Provide product support to internal Benefits and Human Capital teams during Open Enrollment periods and steady state. Job Specifications: • 2+ years of experience with administration of benefits, preferably with experience in both the Oracle Fusion and Oracle E-Business product suites.• Experience in delivery of detailed functional specifications utilizing industry standard tools and documentation approaches.• Experience in effective communication and presentation of information technology solutions in language that can be understood by both the Information Technology and Human Capital teams.• Strong technical, analytical, and problem-solving skills.• Experience in the following is preferred:supporting project management and planning including effort and time estimationcost/benefit analysisrisk assessmentresource planning Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category OperationsJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. ResponsibilitiesOperate efficiently in a demanding environment, maintain composure, demonstrate leadership, and communicate in an exemplary manner.Analyze incoming service requests to assess the customer issue and determine resources that can assist in resolutionLiaise and support the escalations team as requiredDevelop trusted relationships with the leadership team across the organization. Know when, how, and the most effective ways to include executives for awareness and action.Provide consultative advice when issues arise based on cross-functional knowledge of the organization, as well as historical resolution paths.Understand the impact of each service request to our business and use this to to route to appropriate resolution teamTrack and communicate status and resolution to Salesforce personnel in a factual, professional, timely and consistent mannerRequirements BA/BS degree preferred with a strong academic record3+ years of account management, consultation, project management, escalation management and/or support experienceDemonstrate superior customer service, including the ability to set expectations, communicate clearly, confidently, timely and respectfully with customers.Understanding of Salesforce resources and organizationAbility to utilize Salesforce instance tools (i.e. Accounts, Opportunities, Cases, Reporting, Dashboards).Proficient in Google apps (slides, sheets etc..)Execute with a sense of urgency, meeting requirements with minimal lead timeAct autonomously to meet dynamic demandsAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/10/2024 03:17 PM