Senior Analyst Salary in Hyderabad - PayScale

TTEC is currently searching for an experienced Oracle Senior Analyst who has at least two full cycle implementation experience. This analyst will be responsible for requirement analysis, fit-gap analysis, and business process improvement and operation support opportunities for TTEC's Financial Systems. The Senior Analyst must be a team player and adaptable to a dynamic work environment.Duties & Responsibilities will include:* Maintaining support tickets within SLA for BAU issues in Procurement, Receivable , General Ledger , Expense Workflows , Project Costing and Time Cards* Effective utilization of Oracle Support Service for regular patch update* Responding timely to daily support calls and tickets providing outstanding customer support* Work in agile methodology to fulfill enhancement requests* Troubleshooting of integration interfaces , packages and workflows* Implement technical design based on the functional design document* Participate and contribute in solution architecture for new integration* Ability to understand end-to-end business process and performing Root Cause Analysis* Following AIM / OUM methodology and documentation standard for development* Supporting critical month-end related activities for a global organization structure located in multiple time-zone with the help of ad-hoc query , reports* Technical analysis of critical patch update, RUP patchesBasic Qualifications:* Bachelors required / Masters degree in Systems or Computer Science preferred* Must have development experience (4+ years) with Oracle applications (Finance modules) in Procure to Pay and/or Order to Cash cycle / Record to Revenue* Expertise in Oracle tech stack ( PL/SQL , OAF, ADF, Workflows, BEML )* Extensive development experience in CEMLI development and integration* Extensive development experience in Oracle Forms , Reports , Workflows ( including AME )* Some development experience in oracle application framework development using JDev* Detail understanding of Oracle EBS function security , menu , responsibility* Detail understanding of technical integration between various Oracle modules ( P2P, OTC)* Basic understanding of Oracle financial system architecture* Ability to understand Functional / BR100 document and its implication for custom development* Supporting regression testing for integration with legacy applications* Working knowledge with most Microsoft Office applications (Word, Excel, PowerPoint, Projects, Visio, Outlook, SharePoint)* Outstanding customer service and communication skillsPreferred Qualifications:* EBS certification for Foundational and/or Advance technical track* Some exposure in performance tuning for EBS application objects* Some functional knowledge in Financial or Human Capital domain* Exposure to Sig-Sigma or any other quality control processEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

TTEC DigitalConsulting’s Insights practice is looking for a Data Engineer who is passionateabout solving complex data problems and intricate engineering issues with largesystems. This person willidentify and conduct data-driven projects and analyses that help our clientsmeet their objectives most effectively. The role also involves providingstrategic direction on the development of marketing campaigns, includingtargeting strategy, value proposition development, and post-program performanceevaluation. We combine human insightand the speed of technology to transform our clients’ interactions with theircustomers. Advanced analytics of the customer experience and customerinteractions is our expertise. The successful candidate will be an experienced,highly motivated self-starter with the ability to solve data analysisproblems. They will have experience using programming languages tomanipulate large amounts of data. The primary responsibility of thisrole is to analyze large datasets to answer business questions by generatingreports and output in Excel. The candidate will work in a team ofprogrammers and business analysts to develop insightful deliverables thatsupport data-driven marketing strategies. Primary Responsibilities · Manage and manipulate multiple large data sets,including: defining populations and variables, performing calculationsand summarizations, and creating solutions to address client businessquestions · Prepare complex analytic deliverables, combiningmultiple programming outputs to create cohesive reports in Excel · Help design analytic data setspecifications · Lead in delivery of large analytic projects· Mentor team members· Contribute to the definition and development ofkey findings and marketing-oriented conclusions Required Skills/Qualifications· Bachelor’s Degree required, Masters preferred,STEM or related field· 4+ years of professional experienceworking with large-scale relational databases, and ability to manipulate/analyze / maintain relational databases· Capability to execute complete analysis processfrom data extraction / manipulation through QC, report and delivery of data andreports· In depth knowledge of one or more of thefollowing: SAS, Teradata , SQL, R, Python, Unix Scripting· Ability to create automated process andknowledge on CronTab, Autosys or related tools· Aptitude in Microsoft Excel· Ability to work independently and mentor juniorteam members· Strong attention to detail· Strong verbal and communication skills· Comfortable working in team-oriented, deadlinedriven environmentEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as an Oracle HRMS Senior Analyst.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.Position Summary: TTEC is currently searching for an experienced Oracle Principal Analyst who has full cycle human capital implementation experience with Oracle HCM Fusion Cloud and a foundation of knowledge with Oracle E-Business. The principal analyst will be responsible for introducing and supporting the Oracle HCM Cloud for the TTEC organization, TTEC acquisitions, and joint ventures. The Principal Analyst must be a team player and adaptable to a dynamic work environment. Our Principal Analyst, Oracle Duties& Responsibilities will include:Execute planning activities for Oracle implementation projects; advise on scope, effort, and timelinesUndertake assessment activities to determine current Oracle EBS system usage and make recommendations for future usage to maximize the products licensed by TTECDesign and deliver Oracle solutions and ensure that the solutions are supported from a Human Capital and Information Technology perspectiveCapture and document functional requirements and specificationsLiaise with the functional and development teams, both onshore and offshore to communicate requirements and follow-up on progressOrganize, execute, and supervise integration and user acceptance testing (UAT)Work in a dynamic work environment with global time-zonesParticipate and contribute as solution architect when required Respond timely to daily support calls and tickets providing outstanding customer support & root cause analysis Basic Qualifications:Bachelors / Masters degree required Minimum of 2 years of experience with full cycle Oracle HCM Cloud implementation 5 - 7 years of experience with Oracle E-Business Suite HR moduleDetailed understanding of Oracle HCM Cloud functionalityGood understanding of technical integration between various Oracle productsOutstanding customer service and communication skills Preferred Qualifications:Some experience or knowledge in Human Capital domain Ability to work independently and maintain a cooperative working relationships with peer groups Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Oracle Benefits Senior Analyst.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences. General Summary: Benefits Senior Analyst will be responsible to define, architect, and configure product solutions in accordance with our global human capital strategy as it relates to benefits within the global ERP. Duties & Responsibilities: Provide functional architecture and design for new initiatives within the Oracle Fusion product suite for the benefits module.Provide ongoing support for Oracle Advanced Benefits in the Oracle E-Business product suite.Provide proof of concept planning and analysis.Provide product enhancement as the liaison to software engineering team.Provide product support as the liaison to production support team. Provide product support to internal Benefits and Human Capital teams during Open Enrollment periods and steady state. Job Specifications: • 4 - 5 years of experience with administration of benefits, preferably with experience in both the Oracle Fusion and Oracle E-Business product suites.• Experience in delivery of detailed functional specifications utilizing industry standard tools and documentation approaches.• Experience in effective communication and presentation of information technology solutions in language that can be understood by both the Information Technology and Human Capital teams.• Strong technical, analytical, and problem-solving skills.• Experience in the following is preferred: supporting project management and planning including effort and time estimationcost/benefit analysisrisk assessmentresource planning Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Senior Compensation and Benefits Analyst. At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion. As a Human Resources professional, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.Considerbecoming a part of the Global Compensation and Benefits team and help todevelop essential strategies and programs and serve as an employee advocate inthe India. What you’ll be doing: The SeniorCompensation/Benefits Analyst would be a part of our Global BenefitsInternational team, supporting the India Benefits. This position will reportinto the Sr. Manager of Global Benefits with dotting line to Sr. Manager ofCompensation. The Senior Compensation/Benefits Analyst and will support allaspects of our Total Rewards for our Enterprise services site in India. The primary focus of this role is to be an employee and internal clientadvocate, providing compensation and benefits expertise, education andcommunications, administration, and vendor management. What you’ll bring to us: Subject matter expert related to both compensation and benefits to internal partners and stakeholders Best practices - benchmarking, researching industry and employee trends Expertise in data collection, assessment and evaluation to ensure competitiveness of TTEC’s total rewards package. Global survey participation and assistance via focus groups and response analysis Management planning and control information by collecting, analysing and summarizing employee benefits data and trends Participation in all aspects of benefits and compensation administration including implementation of plans, plan evaluation, vendor evaluation and management, reporting, executive presentations, and compliance Development and implementation of employee education and communications related to total rewards Regular inputs in terms of market intelligence through participation in academic/educational initiatives as well as professional and personal network India vendor invoicing tracking, reconciliation, auditing and payments Management of Oracle HR system- benefit data and enrollments What skills you’ll need: Bachelor’s degree 5+years of Benefits and compensation experience Excellent written and verbal communications Experience with Market pricing practices and exposure to variable and performance management practices preferred Strong knowledge of all compensation and benefit plans Strong analytic and presentation skills Good project management skills Flexible work schedule may be required Strong systems skills and advanced Excel and Power Point skills Ability to remain flexible in a changing demanding environmentExperience with Oracle HRIS system preferredEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

BASIC QUALIFICATIONS- Bachelor's degree- Experience working in a large public accounting firm or multi-national corporate tax department- Knowledge of accounting principles, processes, and entriesDESCRIPTIONrekindle programNote : For more details on rekindle program, please visit - https://www.amazon.jobs/en/landing_pages/rekindleAmazon is seeking a Tax Analyst to join its Direct Tax Reporting team in Hyderabad, India supporting the Foreign CapEx team. Key job responsibilitiesThis position's responsibilities include analyzing CapEx-related transactions and calculating tax adjustments for multiple jurisdictions. Examples of relevant transactions include: operating and capital leases; depreciation of fixed assets; amortization of intangibles; and cost recovery of digital content.A day in the lifeA successful candidate will have excellent organizational and communication skills; a strong attention to detail; and the ability to employ technology tools to streamline large amounts of data for tax reporting. Should have ability to prioritize multiple tasks with teammates around the globe in a deadline-driven, dynamic environment, and will be self-motivated to build cross functional process improvements.About the teamThe Amazon Tax Department is a fast-paced, team-focused, dynamic environment. The mission of the Foreign CapEx team is to timely, accurately, and efficiently report the income tax impact of global CapEx for tax reporting and planning needs.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Chartered Accountant, Certified Public Accountant, or Enrolled Agent certification- Tax compliance and reporting experience in multiple tax jurisdictions- Background in fixed assets or intangibles and is comfortable in manipulating large data sets with complex cost recovery rules- Ability to prioritize tasks and work independently- Strong organizational, interpersonal, and communication skills- Self-starter; must have strong desire to help improve processes for scalability, efficiency, and accuracy- Excellent computer skills, specifically with managing large data sets within MS Excel or Access- Experience with VBA, Python, SQL, or other \ database languageSalary: . Date posted: 04/04/2024 10:21 PM

DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for an exceptional analyst who is passionate about raising the performance bar, who can work closely with multiple stakeholders in different geographies, and who has the ability to drive new innovations in the customer service industry to join us in Worldwide Capacity Planning team. The ideal candidate will possess both an analytical background that enables him/her to manage global network planning, and a demonstrated ability to think broadly and strategically about customer service initiatives. She/he will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.Key job responsibilities1. Responsible for supporting and enhancing the performance of the site with respect to optimal staffing2. Responsible for creating and maintaining schedules for Customer Service Associates (CSA) to enable the achievement of service level and productivity goals for the site.3. React to changes in daily/weekly/Monthly call volumes and handling times by determining the required staffing level changes to ensure delivery of service levels.4. Work closely with data to proactively identify issues and take appropriate actions to minimize impact.5. Coordinate with WWCP team to accurately represent site capacity and future strategy6. Work as POC to support Global WF standardization project launch locally to improve efficiency.7. Contribute to World-wide workflow projects, like standardization work stream (Tools /report/process and etc.).8. Coordinate with Operations at network level with resolve the constraint and proactively engage resources by cooperating with CPA, HCP and etc. for long term process.9. Work with different business stakeholders and different sites/regions on details to balance resource(shift/cross-support mode) at network level.10. Owner/co-owner for flexibility and efficiency related initiatives/goals at the site and be responsible for initiating best practices sharing at a global levelWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience in working with MS Excel, VBA, SQL, Data Warehouse or business intelligence systems.- Automation skills and experience of working on BI/automation.PREFERRED QUALIFICATIONS- Experience with the Workforce Management tools- Automation skills and experience of working on BI/automation.- Experience in managing programs/processes in high-volume, scalable environments- Ability to handle business continuity plans- Ability to work in a global environment and interact with global stakeholders.- A history of teamwork and willingness to roll up one’s sleeves to get the job done.- Innovative and creative in finding solutions/ designing improved methods, systems and processes- Ability to deflect decisions with data points, foresee potential issues, and advocate relentlessly for improvement

BASIC QUALIFICATIONS- 4+ years of tax, finance or a related analytical field experience- 2+ years of creating process improvements with automation and analysis experience- Bachelor's degree in finance, accounting or related field- 2+ years of building financial and operational reports/data sets that inform business decision-making experienceDESCRIPTIONAmazon is seeking an experienced Sr. Financial Analyst to support financial reporting and analytics in Amazon Transportation Services, a leader in the global supply chain revolution through pioneering robotics, revolutionary automation initiatives, seeking sustainable solutions such as electric vehicles, and introducing one-day delivery for millions of products, in order to deliver billions of packages to delight customers Career Opportunities:Controllership seeks an Accounting and good in Finance to own Financial Reporting and Analytics and ensure financial statements are correct in transportation space for inbound, middle mile and outbound. Experience in this team opens up several career opportunities across Amazon. You will learn to produce insightful financial reporting, build robust and repeatable financial processes, controls, and perform in-depth analysis on transportation spend numbers. Given the nature of our business, you will learn to venture into unknown territory, and learn how to succeed in a new space. Team Exposure:This role partners across transportation, fulfilment, supply chain, and technology teams to improve efficiencies while improving customer experience globally. This role works with business intelligence engineers, accountants, accounting managers, data engineers, program and product managers. This role creates a "learn by doing" environment by engaging with business and technology to promote and encourage continued customer focus. You will anticipate and resolve bottlenecks while balancing business needs and escalating where appropriate. Success in this role:The successful candidate has demonstrated the following : Good in developing insights using financial trend analytics, activity based costing, econometrics, and/or statistics. The candidate should have excellent verbal and written communication as the role requires heavy partnership with global teams. This role will work in a dynamic environment working with some of the world's largest data sets in logistics costing and financial reporting. As such, the Sr. Financial Analyst must combine excellent business analysis skills and should be able to derive actionable cost measures for consumption across Amazon.Key job responsibilities - Use solid financial knowledge and business acumen to build financial models, interpret data, draw conclusions, and make recommendations that deliver results, drive improvements, and influence leaders throughout Amazon. These decisions can have global impact. - Delivers weekly/monthly financial close. Uses financial systems and advanced MSExcel functions to work with large data sets. Outputs plans, forecasts, budgets, and consolidations. - Driving continuous improvement and standardization of processes, including implementation of good practices in the controllership area - Supporting financial reporting and operating planning, demonstrating finance acumen and should be able to quickly adopt to different business needs - Preparing concise commentary, tailored to various levels of stakeholders, and collaborating with operations' leaders and other teams - Uses active listening skills intuitively to communicate data (both written and verbal) in a clear, concise, and unambiguous manner. Adjusts style for various audiences to articulate complex finance issues clearly. - Collects and analyzes quantitative data to develop relevant reports that drive cost reductions. - Participates in hiring and mentoring peers. Seeks and leverages diverse perspectives in all activities. - Identifies opportunities to resolve defects proactively. Improves, scales, or simplifies finance tools across teams and organizations.A day in the lifeThe Sr. Financial Analyst blends reporting, critical thinking and ownership skills. while understanding and further developing financial applications. A typical day in this role provides an opportunity to resolve ambiguous problems, own month end close deliverables, work with tech partners to resolve technical issues and ensure successful accounting automation launch for month end close processes.About the team Transportation Controllership is a global finance team responsible for Financial Reporting activities, establishing Financial Control Frameworks and Advance Analytics in the transportation space, including import, domestic inbound, warehouse transfer, and outbound shipments. We partner closely with transportation business units and tech teams as they work to continually refine and scale the business to keep pace with Amazon's rapid growth. Along with our partners in Accounting, we are responsible for the contractual and managerial closing the books on Transportation spend.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- 2+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 2+ years of transactional accounting field experience- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)- CA or CPASalary: . Date posted: 04/10/2024 10:10 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category OperationsJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. The Red Account Management team handles customer escalations resulting from product, services, account management, customer experience, adoption and renewal-related topics. This team brings strategy, structure, executive attention, and additional internal resources to customer situations that would otherwise result in a high level of customer dissatisfaction. Depending on the type of escalation and the level of engagement needed per customer, the Escalation Manager will either act as an internal advisor on the escalation or work directly with the customer on the issue. Responsibilities* Work with internal teams to collaborate, drive prioritization, analyze and resolve complex issues, resulting in the highest level of client satisfaction.* Operate efficiently in a demanding environment, maintain composure, demonstrate leadership, and communicate in an exemplary manner.* Develop trusted relationships with the leadership team across the organization. Know when, how, and the most effective ways to include executives for awareness and action.* Provide consultative advice when issues arise based on cross-functional knowledge of the organization, as well as historical resolution paths.* Understand the impact of each escalation to our business and use this to aid in quantifying the need for resources from other teams.* Track and communicate status and resolution to clients and Salesforce personnel in a factual, professional, timely and consistent manner.* Draw on root cause analysis and trend reporting to solicit and drive broader resolutions.* Define action plans and follow through with complete documentation to issue closure.* Structure complex and potentially charged business issues for senior leadership and serve as a thought-partner in problem-solving the issue.* Enable people and organizations who are unfamiliar with Salesforce red accounts, serving as a trainer and evangelist for the program.Requirements* BA/BS degree preferred with a strong academic record* 5+ years of account management, consultation, project management, escalation management and/or technical support experience* Ability to utilize Salesforce instance tools (i.e. Accounts, Opportunities, Cases, Reporting, Dashboards).* Proficient in Google apps (slides, sheets etc..)* Working knowledge of Quip and Slack preferred* Advanced ability to write and speak to an executive audience.* Demonstrate superior customer service, including the ability to set expectations, communicate clearly, confidently, timely and respectfully with customers.* Knowledge of the digital marketing space and ability to recognize and relate to our customer's specific use cases for utilizing our technology.* Execute with a sense of urgency, meeting requirements with minimal lead time* Act autonomously to meet dynamic demandsAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/12/2024 03:17 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category OperationsJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job DescriptionThe Weekend Escalation Senior Analyst, is part of the Critical Incident Center (CIC) team, a highly customer-focused and hands-on operational role.The role is responsible for providing weekend leadership to Salesforce's Support management function and driving enterprise-wide Critical Incident Response and escalations.The CIC team leads the Corporate Incident Response, with flawless execution of our incident playbooks, ensuring we respond as one company focused on restoring service rapidly with minimal customer impact. In this role, the Senior Analyst will support weekend staff and drive customer-impacting cases to appropriate resolution and incidents to service restoration.The Senior Analyst executes the Weekend Leadership program through preparation and planning, balancing authoritative and collaborative operational modes based on the situation, in a hands-on capacity.The Senior Analyst will build strong relationships with stakeholders, including; the Support teams across all cloud products, Customer Success team, Engineering team (Site Reliability, Customer Centric Engineering, Technology Communications, and Readiness), CSIRT, Sales, Consulting, QA, Program Management, and Product Management.The successful candidate will have experience in interacting with customers, working with leaders, responding to escalations and incidents, working hands-on with the team, and managing stress and ambiguity. This role brings an operational focus on prevention; learning from cases and incidents, and partnering with other teams on initiatives that will reduce or eliminate impact to our customers.The successful candidate will work with the Director to build a work schedule to provide seamless follow-the-sun weekend coverage.Key Responsibilities:Own the weekend leadership for Salesforce's Support Management and Corporate Incident Response.Hands-on escalation manager for all clouds for all Sev 1s and urgent Sev 2s. Ensure they are being worked by the appropriate teams and assist as needed.Own and engage in the Critical Incidents Represent Salesforce on customer bridges and webinars.Lead the weekend support function to achieve business objectives, including achieving the target for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines.Work with the Pillars to analyze case and incident trends for continuous improvement.Engage with stakeholders to drive operational excellence through the weekend Drive consistently high levels of internal/external customer satisfaction.Become a trusted partner for other agencies such as Infrastructure, Engineering, Operations, Technical Support, Customer Success, Industry and Partners, and Sales Leadership to assure company-wide alignment across the business.Continuously raise the bar on customer service delivery excellence.Experience / Skills Required:5+ years of experience in technical support, escalation management, and incident response in a high-growth software/hardware technology organization.Highly collaborative and diplomatic; curious, patient, open, and honest; able to develop strong working relationships across matrixed teams.Exceptional written and verbal communication skills. Can create and tailor communications appropriate for the audience and the situation.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience. Focused on quality of service, and process development with continuous improvement.Preemptive problem-solver engaged both strategically and tactically.Strong cloud and infrastructure technology and delivery experience.Strong escalation management experience with multiple stakeholders, including customers and product teams.Understanding of Salesforce product offerings is strongly preferred.Intense operational rigor and effective project management skills; able to lead cross-functional collaboration to achieve results.Strong customer-facing experience, bridge management, Incident Command Self-motivated takes the initiative, assumes ownership, and runs programs with minimal supervision.Deliver operational reports that provide qualitative and quantitative analysis of business performance.Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:20 PM