Key Relationship Manager Salary in Hyderabad - PayScale

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role... The Total Rewards Services Senior Manager will hold a key management position within the P&C GBS organization. The primary goal for this role is to operate the benefits and leaves administration activities for the Europe and Asia Pacific Markets . This role is hands on and is accountable for all aspects of performance including ownership of the implementation of service optimization and creating efficiencies in this space and for partnering with the Center of Excellence International Total Rewards leaders in the continued rollout of benefits harmoniz ation across numerous countries . The role requires a proven and dynamic manager with customer service focus, cost improvement focus, process improvement mindset, innovation mindset, analytical and problem-solving skills and communication skills who is ready to partner with teams at all levels across the organization . Your Role Accountabilities... Lead the day-to-day operations of all assigned process areas across the Europe and Asia Pacific benefits and leaves administration teams .Responsible for ensuring a high standard of delivery to meet SLA's/KPI's and providing an exceptional employee experienceDrive continuous improvements and service delivery excellence opportunities, foster a culture of innovation within the teamWorks in partnership with the Centre of Excellence Regional Total Rewards Director/Leads for APAC and EMEAManage and maintain effective internal and external relationships with 3rd party vendors/ partnersEnsure processes achieve full compliance with policy and control environment including data privacy and SOXChampion a positive employee experience by continuously enhancing P&C services by addressing feedback and concernsPeople management/ leadership of team including succession planning, coaching, developing talent and creating a strong employee culture Qualifications & Experience... E xperience: Proven expertise in manag ing Total Rewards/ HR support functions and managing operations in a multinational environment . Education: Bachelor's degree in Human Resources or related field required Technical Skills: Strong familiarity with HR and benefits systems, particularly Workday and Benify Leadership: Demonstrated leadership in multinational operations . Proven ability to lead, engage, and build positive team cultures. Relationship Management: Strong relationship and negotiation skills. Experienced in building and maintaining effective collaborations. Process Management: Skilled in process management, improvements, and re-engineering. Ability to manage multiple tasks under pressure with minimal supervision. Organizational Skills: Excellent planning, time management, prioritization, delegation, and follow-up skills. Recognized for reliability, integrity, and trustworthiness. Decision Making: Demonstrated ability to provide well-thought-out recommendations, manage risk, and adapt to changing environments. Global Perspective: International experience is required , along with willingness and ability to travel internationally. Communication & Influence: Exceptional communication skills, capable of conveying complex information clearly. Persuasive and persistent in driving change. Leadership Presence: Strong business and technical acumen with an inspiring leadership presence. Demonstrates 360-degree leadership, balancing cost, productivity, and timeliness in executing strategy. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 03/20/2024 10:01 AM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. We are currently looking for a versatile Customer Success Manager with expertise in Tableau to join our team. In this role, you will act as an extension of our customer's workforce, offering guidance and advice to ensure they receive a significant return on investment with Salesforce's Tableau product. As a CSM, you will be responsible for identifying and addressing both technical and business concerns and requests, aligning them with customer priorities, projects, and problems. You will bring senior-level expertise and will be responsible for coordinating all deliverables the customer is entitled to, including overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. As the main point of contact for the account's success, you will work closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship. Responsibilities: Customer Success Advocacy: Act as the primary point of contact, leveraging deep industry, product, and technical knowledge to guide them to achieve business objectives through Tableau utilization. Stakeholder Alignment: Develop and nurture strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities. Strategic Guidance: Assess customer goals and capabilities, offer recommendations for Tableau ecosystem health, performance optimization, and achieving business and technology objectives. Business Value Delivery: Cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers' business challenges and growth potential. Adoption Path & Enablement: Contribute to Tableau knowledge, community, and training resources, comprehensive adoption plans showcasing current and future states, enabling the customer through an underlying roadmap. Technical Expertise Application: Apply Tableau product knowledge to address technical concerns, ensure acceptable resolutions, and align platform features with customer priorities and roadmaps. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Preferred Skills: Experienced professional with 8+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture. Demonstrating expertise in Tableau or a specific line of business (LoB). Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations. Familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture. Excellent communication skills to articulate technical issues to diverse audiences. Ability to prioritize customer needs, take ownership, and drive resolutions. Experience with databases, SQL, Windows/Linux Server, and security infrastructure. Strong Tableau technical skills or the ability to acquire in-depth knowledge. Diligent. Nothing gets overlooked. Required Skills: Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)This position will require you to work from your local Salesforce/Tableau office 2 to 3 days a weekAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/21/2024 03:14 PM

DESCRIPTIONLooking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon. Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Responsibilities of a NOC PM We are looking for an experienced Program Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. In this role, the manager will work with stakeholders from multiple partner team to manage last mile channel & improve channel performance. From operational perspective, the manager would be expected to lead and manage a team of associates in shift-based (day/afternoon/night) system. The Program Manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams. The individual will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. This position also manages the planning and execution of the team’s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. They would drive quality and productivity in the team via continuous coaching and feedback mechanisms, scope out team's career development plans through performance assessment, drive associate engagement through 1-1s and team building activities, dive deep and drive action on insights from connection scores, manage exceptions and prepare dive deeps on escalations from Ops, represent the team in Business reviews (WBRs/MBRs), strategize and implement the associate shift planning and rostering to effectively meet the program requirements. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders.. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.Key job responsibilities 1+ years of Amazon (blue badge/FTE) experience Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision Strong analytical, mediation and problem resolution skills. · Has managed critical operational processes, with end to end business responsibility Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 1+ years of employee and performance management experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience

DESCRIPTIONGlobal Accounts Receivable is looking for a proactive, people and customer - centric Finance Manager to manage the Global Vendor Credits Process covering geographies and complexities of an e – invoicing VAT regime. This role involves installing right internal controls and adherence to company policies with high level of operational delivery discipline and effective collaboration across teams. Broad responsibilities of this role would be to ensure vendor payables accounts are deducted and used against clearing the receivables in AR sub-ledgers. The role requires continuous process improvement focus, addressing questions and curiosity, diving below the surface to identify the root cause and the “so what” with data insights. The role needs to continuously manage and motivate team towards high performance delivery and build relationships with stakeholders across the globe. Key job responsibilities• Responsible for Global Vendor Credits receipt, validation, processing and rejection process including geographies and complexities of an e – invoicing VAT regime.• Ensure that Credits received from vendors/customers are applied accurately and timely to receivable accounts.• Work closely with Collections, Retail, Business Partners and/or other internal stakeholders to ensure that issues, if any with credit postings and applications are resolved in a timely manner. • Drive regular process deep dives and build mechanisms to identify process/systemic/technical issues and work with Business Partners to effectively address these.• Identify process improvement and automation opportunities and work with respective functions to implement these opportunities. • Simplifying operational complexities through innovative long-term solutions.• Proactively resolve complex outstanding issues with internal and external stakeholders. • Ensure company policies and procedures are followed and team is adequately trained on these requirements.• Review, audit and approve transactions as per company policy.• Create a “learn by doing” environment by engaging the analysts, ensure productivity is maximized through supervision, training, analysis, and feedback of performance data shared on a periodic basis.• Managing annual performance targets, creating and monitoring appropriate performance metrics. • Foster the culture of Invent and Simplify within the team and deliver Six sigma projects with an aim to optimize process outputs.• Create and support effective development plans to prepare employees for their next role.• Developing metrics for continuous tracking of process and team efficiency. A day in the lifeManage the team and collaborate cross vertically to deliver on process goals and improvements. Partner with ACES, FinTech and FinAuto to continuously oversee implementation of process improvements and automation opportunities towards process stability and scalability. About the teamAmazon Global Vendor Credits team is a finance operation team that processes the Credit notes issued by the vendors/customers. This team works closely with Accounts Receivable and Accounts Payable team to deliver on the process goals and accounting team for financial data reporting. The team continuously improves the process and strengthens the systems by working closely with multiple stakeholders and business partners across the globe such as Retail, Collection, PMO, FinTech and FinAuto teams. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor’s degree in Finance/Accounting/Business.- In depth knowledge of Order to Cash Process.- 10+ years of experience in Accounts Receivables and/or Accounts Payables with at least 5 years of people management experience.- 5+ years of experience implementing process improvement initiatives using data and metrics experience.- Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint.- Experience implementing repeatable processes and driving automation or standardization.- Proven experience in identifying and driving process improvements and operational efficiency projects.- Demonstrated ability to manage large and diverse team, work cross-functionally and build consensus on difficult issues.- Managerial skills to handle problems, situations and crisis in a confident and decisive manner.- Ability to take difficult decisions and calculated risks and experiment new approaches.- Excellent interpersonal, verbal and written communication skills.- Ability to manage multiple priorities and communicate clearly and effectively with the team.- Demonstrated bias for action with strengths in problem solving and issue-resolution.- Ability to work in a deadline-driven work environment with an attention to detail and ability to multitask.PREFERRED QUALIFICATIONS- Master’s Degree in Accounting/Finance/Business.- Chartered Accountant (CA) with experience of handling large teams shall be preferred.- Ability to manage ambiguous situation and projects.- Experience working with a high-growth, fast paced company.

DESCRIPTIONThis position will be focussed on three major workstreams 1. Work with Country Flex teams, Tech, ER, Legal, SDS and other last-mile stakeholders to build and launch DP feedback close-looping mechanisms WW. 2. Be responsible for driving long term programmatic solutions with last-mile teams based on DP pain-points identified through the various VOD listening channels, and 3. Scale VOD listening and analysis across Flex, DSP DA and Hub DPs by launching ML based automated mechanisms.Key job responsibilitiesThe Worldwide Flex DP Experience team is looking for a dynamic and experienced Sr. Program Manager to join us and help improve Flex DP experience. A successful Program Manager must be able to work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical abilities, very strong communication skills both written and verbal, relationship building skills and superb project management capabilities. A person joining this role must be able to communicate program progress very crisply in various business reviews.This Sr. Program Manager will lead the scope and help us answer questions, like: how do you improve the experience of hundreds of thousands of DPs through product, and program interventions? What innovations in process and product will solve pain-points impacting thousands of DPs and help them provide a seamless delivery experience? How can we substantiate those pain-points through in-depth deep dives and secure leadership alignment across tech and business? If these types of questions sound interesting, we want to hear from you.This role require building frameworks, tools, defining roadmaps and creating mechanisms to improve DP experience focussing on listening to DP pain-points, driving defect closures and close looping with the DPs Stakeholder management is a substantial element of the role and daily bandwidth. This role will manage large, complex initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customer to provide high-performance solutions.Key job responsibilities* Define worldwide Amazon Flex Close-Looping strategy and execution plan for ensuring we are able to drive material improvements in DP sentiments. You will be responsible for structuring findings into business cases that supports the project plan, justify investment needs and defines the next steps.* Leveraging various deep dives, influence program, product and tech teams to prioritize defect closures on top DP pain-points. * Work closely with Science, Tech and BIE teams to bring innovative automations based on cutting edge technologies to scale VOD listening across all Amazon last-mile verticals * You will be required to have clear, precise, and regular communication with all stakeholders. This includes ongoing project/program status reports as well as capturing requirements.* You will monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program* Responsible for generating and presenting WBRs (Weekly Business Reviews) and MBRs (Monthly Business Reviews) We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 7+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience in complex problem solving, and working in a tight schedule environment- Experience working cross functionally with tech and non-tech teamsPREFERRED QUALIFICATIONS- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Strong ability to influence and drive alignment among a diverse set of stakeholders and teams globally.

DESCRIPTIONLooking for a career at a company that seeks to be Earth's most customer-centric company? If so, meet Amazon. Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). NOC (Network Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time. Responsibilities of a NOC PM We are looking for an experienced Program Manager to coordinate and lead efforts across operations, multiple technology and cross-border program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. This role is a part of the centralized Network Operations Centre (NOC) org part of Amazon India. This role is based in Dalian, China and will be required to work for Amazon Japan. A Program Manager is expected to have deep functional knowledge, ability to design new program frameworks/processes and running defect reduction programs. They should be proficient, in identifying the input and output metric to gauge the success of a program. In this role, they will work with business and operations team to analyze historic results, challenge status quo and make business recommendations to senior management based on those analyses - all in an environment of rapid growth and increasing complexity. The Program Manager will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL and tools like R/Python would be an added advantage. They will be experienced at working with large data sets and the technical tools needed to work with them. They will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. This candidate is also expected to handle small sized operations teams (3-10 L3) to design and publish relevant reports to track overall program progress.The incumbent will own the following - 1) They will be responsible for working with supply chain execution, transportation, FC, carriers and other Amazon teams to identify pain points and scope out large high impact projects2) They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives 3) Once a go decision is made, the program manager will work to evolve a plan and timeline for execution. 4) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports that detail the progress to leadership on a frequent basis 5) They will liaise across functions to drive their project and help clear issues and bottlenecks. 6) They will work with technology teams to scope out and drive any tech changes that are needed Above all, we expect program managers to be single threaded owners for their initiatives. Program Managers will be measured on the impact of their project. Depending on the project, clear financial or other impact goals will be set forth. It is the program manager's responsibility to ensure they drive the program towards achieving those goals.What are we really looking for? • You should be very analytical and be able to justify your decisions and approaches with data • You should be able to deal with a high degree of ambiguity • You should be able to take a complex problem and break it down to smaller digestible chunks • You should be able to define a logical and step by step approach to achieving assigned goals• You should be comfortable with processes and process design/analysis • You should have the ability to influence without authority and do so by using data and facts • You should be able to deal with varied stakeholders and earn their trust• You are mature and able to function independently with limited guidance• You should be willing to travel 30% of the time• Languages proficiency (mandatory) - English.Key job responsibilitiesThe incumbent will own the following - 1) They will be responsible for working with supply chain execution, transportation, FC, carriers and other Amazon teams to identify pain points and scope out large high impact projects2) They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives 3) Once a go decision is made, the program manager will work to evolve a plan and timeline for execution. 4) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports that detail the progress to leadership on a frequent basis 5) They will liaise across functions to drive their project and help clear issues and bottlenecks. 6) They will work with technology teams to scope out and drive any tech changes that are neededAbout the teamNOC (Network Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem-solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of program or project management experiencePREFERRED QUALIFICATIONS- Knowledge of Lean principles and DMAIC methodology- Experience with Excel- Experience in requirement gathering and ability to write clear and detailed requirement documentSalary: . Date posted: 04/02/2024 10:18 PM

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Manager, Software Engineering, Hyderabad, India About Warner Bros. Discovery: Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands, and franchises across television, film, streaming, and gaming. The new company combines Warner Media's premium entertainment, sports, and news assets with Warner Bros Discovery's leading non-fiction and international entertainment and sports businesses.For more information, please visit www.wbd.com Meet Our Team: DTC's many software engineering teams build applications for the web, mobile, tablets, connected TVs, consoles, and other streaming devices. Every customer starts their wonderful journey into the world of WBD through DTC's Identity and Growth teams. We ensure customers can seamlessly authenticate and authorize across all WBD brands.We are a fast-growing, global engineering group crucial to WBD's future. We are looking for an engineering manager who is passionate about solving complex engineering challenges coaching, leading, and mentoring a team of engineers. You and your team will lead numerous products in WBD to a modernized authentication and authorization experience.We are setting up an India Development Center to better support our global streaming services and assist international teams. We are looking for an Engineering Manager who will help build and grow the India Identity and Growth teams and enable the global expansion of our services. Roles & Responsibilities: As an Manager - Software Engineering, you are responsible for leading a high-performing team of engineers, to enable rapid consolidation of platforms to a unified authentication and authorization experience. You and your team will build a standardized provisioning platform, collaborate with technical partners to onboard and bootstrap users to modern authentication systems. You will uphold rigorous standards of engineering and operational excellence, as practiced widely across WBD. You will attract, coach, and retain key talent and provide opportunities for professional and career growth.Build and manage a team of high-performing engineers. Ensure retention through challenging professional opportunities and career growth prospects.Manage relationships with key stakeholders across platform, back-end, and client engineering; program management; champion engineering excellence.Develop standards and toolset for efficient, cost effective, provisioning workflows.Identify new opportunities and enhancements and feed them to the shared roadmap for prioritization.Identify and manage partner relationships internally and externally to ensure smooth integration into the WBD product delivery process.Ability to manage complexity and uncertainty associated with new product development.Influence and champion process, tools, operations, and technological improvements to operate global scale cloud-based platform services.Mentor other software development engineers throughout the organization, building the next generation of leaders.Build self-service tooling to automate platform adoption of identity services for both internal and external stakeholders. What to Bring: Bachelor's degree with 10 - 15 years of experience in the industry with at least 3-5 years leading and managing software development teams. A record of building, scaling, and growing teams of 5+ engineers and ownership of an engineer-first software service/product.Strong technical understanding of Kubernetes-based microservice architectures, messaging services, DB services, API gateways, service mesh, and infrastructure-as-code technologies/processes.Experience in authentication and authorization systems with a high bar for engineering and operational excellence.Experience in large volume transaction systems, data migration workflows, with a focus on quality, precision, and accuracy metrics.Ability to identify and operationalize workflows into a self-serve system with appropriate guardrails.Experience building and operating global-scale large platform services in non-prod and prod environments.Experience establishing and improving data-driven infrastructure and service KPIs such as performance, scale, availability, reliability, security.A strong understanding of security best practices and a high bar for protecting customer data.Experience working across cross-functional engineering teams as stakeholders and partners consuming a global platform service.Effective communication skills, good balance of empathy, leading by example, player-coach as needed, influence and drive change.Demonstrated experience with building systems using agile development methodologies (Scrum, Kanban, or similar). What We Offer: A Great Place to work.Equal opportunity employerFast-track growth opportunities. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 03/21/2024 11:15 PM

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Robotics Development Senior Manager..At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.Responsibilities:Keymember of RPA Center of Excellence, providing advice and consultancy to the CoEand business units. Developmentof strong relationships across business teams, IT, and with third partyvendors. Responsiblefor hiring, coaching, career development planning, and direct supervision ofoffshore RPA developers, architects, and process controllers. Developmentand maintenance of the RPA operational model and governance for automationservices. ImplementedPega coding standards, best practices and methodologies. Reviewand approval of process definition and solution design documents. Developmentof post-production RPA services support framework and defined the measurementsand metrics. Requirements:Pega 7.x/8.xworking experience with Agile5+ years ofexperience using PegaSound technicalskills around Pega 7.x/8.xGood hands onexperience in implementing PEGA integration services using REST, SOAP, Email, RelationalDB, Java or .NET Minimum 3+ yearsexperience with Pega Development/ Design, support Qualities andExperience 10+ years ofsoftware engineering experience 5+ years ofmanaging development teams 5+ years ofexperience building large-scale, highly available distributed systems 5+ years ofexperience in an Agile Scrum environment The candidate mustbe a “player-coach” professional, with excellent interpersonal andcommunication skills and ability to liaise effectively across all levels in theorganization Proven ability toeffect and manage change • Strong organizational skills and ability tomulti-task and meet deadlines in a fast-paced environment Proven leadershipskills and ability to build and maintain high performing teams Excellent Problemsolving and troubleshooting skills Ability to quickly and accurately respond to issues as they arise

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Data Migration Deployment Manager to join our team in Hyderabad, Telangana (IN:TG), India (IN).Responsibilities :Lead end to end execution and responsibility for all aspects of the project including definition, planning, execution, governance and control, resource and change management.:Drives all aspects of IT Project, activity, including collaborating and coordinating across all IT and business segments.:Ensures adherence to quality standards and reviews project deliverables.:Drives the development and execution of project plan by working with project team to define, sequence, and estimate duration of activities and determine schedules to meet project objectives.:Provides regular status reports to the data migration leadership team, including Customer business stakeholders as and when needed.:Manage project scope and change control and escalate issues where necessary:Ensures consistency and adherence to NTT and customer standards, processes, and policies for all projects.:Works in collaboration with NTT DATA Project Management Office (PMO) to ensure the project is adequately staffed to support the migration plan.:Manages the identification, resolution and escalation of project risks and issues.:Plans and executes project communications ensuring timely and accurate distribution of information, documentation, and issue resolution to all appropriate team members.Key Skills:10+ Years of overall SAP experience (SAP ECC, S/4 HANA, Data Migration) with at least 5+ years of project manager experience:Have delivered at least 1:2 SAP Data Migration projects in SAP S4 HANA:Proven experience of managing large end:to:end projects of SAP implementation and data migration projects, Managing large scale transformation ERP implementation and business change projects. :Experience of leading and managing teams:Proven track record of working with diverse, cross:functional teams that are located both within the local region and in offshore locations.:Extensive experience in Management of Global change projects for large scale organizations:Extensive experience in Data Migration, specifically for S4/HANA:Knowledge of SAP Data Migration strategies and tools, i.e., BODS, Syniti, Information Steward,LTMC, LSMW etc.stylelist:style:type:circle::Knowledge of SAP ADM (Advanced Data Migration) solutions is a plus:Experience with S/4HANA:Experience with AGILE methodologystylelist:style:type:circle::AGILE SAFe methodology preferred:Experience with use of AGILE tools like Jira:Project Management qualifications such as Prince 2, PMP or equivalent.:Excellent client:facing and internal communication skills with ability to build strong relationships with senior stakeholders within IT, Global Businesses, Finance :Fluent in English (written and spoken)Desirable Skills:Prior experience working in the Life Sciences/Pharmaceutical industry:Familiar with SAP SolManAbout NTT DATA Services:NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. MANAGER TECHNICAL SUPPORT : A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Support Engineers (Salesforce Technical Experts) along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organisational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organisation to the wider world The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services.Location: HyderabadWork Hours: We are a 24x7 Support Hub, the candidate hence needs to be ready to work in any shift available and be ready to change shifts based on business requirements from time to time.Experience/Skills Required:Overall work-experience of 10+ years, Strong people management expertise of at least 4 - 5+ years in technical support management roles.Strong Experience in managing technical support professionals.Experience with support tools and phone systems.Excellent written and verbal communication skills.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience.Continuously improves on what defines customer service delivery.Excellent situational awareness in handling objections in dynamic customer environments.Leading cross-functional collaboration across global teamsSelf-motivated, takes initiative, assumes ownership and runs programs with minimal supervisionDrive customer engagement across peers and senior managementAbility to address and effectively engage large audiences and hold their interestStrong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversationsProvide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and developmentAbility to successfully communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product ManagementStrong Issue management experience with multiple collaborators including customers and product teamsDemonstrate strong work ethic and advanced organizational skillsAbility to develop and deliver creative business solutions for complex problemsAbility to attract, hire and retain impactful support professionalsAbility to work on competing priorities under timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities:We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirement including Saturday and/or Sunday.Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersEnsure the delivery of high-quality technical and soft-skills training for direct reportsDeliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goalsEffectively represent the Support department on cross-organizational teams to deliver on organizational objectives.Manage workflows and schedules for direct reports and ensure adequate workload coverageDeliver regular reports that provide qualitative and quantitative descriptions of business performanceManage key processes including FAQ analysis, case reviews, and customer feedback analysisDevelop and maintain Support procedures and policiesAdvocate for customers and define ways to continually contribute to the customer experienceServe as a manager, mentor, knowledge resource, and critical issue point for support agents; Build credibility and trust within the support groupFoster and facilitate the professional growth and development of team membersEmpower and install confidence in team members to enable them growFlexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdaysWork as Duty Manager on rotation or as per business needs handling customer partner concerns and priority issuesTake up and deliver on any other responsibilities as assigned from time to time by reporting manager/support managementSkills Desired:MBA and / or Industry certifications like PMP, PRINCE2, ITIL, Six Sigma etcFunctional or technical salesforce.com application knowledgeAbout Salesforce: Salesforce is the global leader in customer relationship managem ent (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionise the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our "more human, less corporate" culture is built around doing work that matters, winning as a team and celebrating success Aloha-style. Ready to find your #dreamjob? Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/12/2024 03:14 PM