Senior Product Manager Salary in Hyderabad - PayScale

DESCRIPTIONAs Senior Manager, Product Management - Tech, you will the incredible opportunity to build software solutions that enables AGI DS organization provide high quality data which creates the best-in-class Artificial General Intelligence for Amazon. This leader will be responsible for provide full-cycle, high-quality data labelling/generation services in multiple languages. We are looking for passionate and talented problem solvers who have experience building innovative, large-scale, high volume, and distributed software applications. You will be responsible for leading a team of Product Managers and you will work with executive leaders, engineering, science and operations stakeholders to drive process improvement, generate ideas, validate entitlement and then produce a path to production. You will define product strategy, develop the product development roadmap, and drive execution. You'll work in a fast-paced environment and will be required to lead at the strategic level. As a multi-discipline leader, the buck will stop with you - you will work as part of the engineering organization.Key job responsibilitiesKey job responsibilities- Lead a team of Product Managers - End-to-end ownership of requirements gathering, documentation, planning, and implementation of cost-effective solutions for AGI DS Human-in-loop operations- Communicate and collaborate cross-functionally across multiple teams in operations, technology and planning to define strategic roadmaps while keeping the impact of the solution to all stakeholders in mind- Create and implement data driven improvements to Operations network that deliver flexible and efficient products for our customers- Design and implement feedback mechanisms to drive performance and cost improvement in processes- Ability to deep dive and do root-cause analysis using data, and create metrics-driven, actionable, and sustainable solutions for the future- Monitor key performance indicators across nodes and analyze their drivers to determine the level and type of engagement required based on the risk to customer experience and utilization of technologyA day in the lifeAbout the teamDoes passion for innovation drive you? Want to be a part of once in a life time opportunity to drive AI innovation and build next generation delightful customer experience on Alexa, building ML applications? Meet Amazon's Artificial General Intelligence (AGI) team whose mission is to build the world's best Artificial General Intelligence that will enable every Amazon business to deliver more value to its customers and benefits humanity. AGI foundational models and services can be used across all businesses at Amazon. Powering this growing in AGI is need for Data, that ML model depend. AGI Data Services is a key part of AGI org providing data creation, curation, and analytics services to help develop, test, and train the AI models. This organization generates ground truth data which is used to train machine learning models. The team works with various data formats such as audio, video, and images, and packages this information to be used by internal stakeholders (e.g., data modeling and product teams).We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 12+ years of product or program management, product marketing, business development or technology experience- 6+ years of team management experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- • Ability to work with ambiguity and fast-paced environments- • Ability to influence senior stakeholders and deliver through others- • Ability to manage multiple priorities and complexity- • Superior communication skills, both verbal and written- • Work well in teams, respecting and welcoming ideas from partners, business stakeholders, and technical expert- • Solid background in the fundamentals of software developmentPREFERRED QUALIFICATIONS- Experience engaging and influencing senior executives- • MBA or Master's degree- • Demonstrated experience shipping commercially successful products to global market segments by managing complex product development cycles- • Demonstrated ability to understand and discuss technical concepts, manage trade-offs and evaluate opportunistic new ideas with internal and external partners- • Teamwork and willingness to roll up sleeves. Earns trust from stakeholders, and is willing to do whatever it takes, to deliver the right results- • Proven track record of taking ownership and delivering results in a fast-paced, dynamic environmentSalary: . Date posted: 03/23/2024 09:07 AM

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Senior Full Stack Engineer. At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.TTEC, formerly Teletech, is seeking a Sr. Full-Stack Engineer to join our India Customer Experience (CX) Center of Excellence (COE) within our Technology Services segment. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! What you’ll be doing: As part of our Product Engineering team, you will be a valuable contributor within our Humanify Enterprise group as a Sr. Full-Stack Engineer. You will work directly with the team to identity the design needs of the new or modified application features. The Sr. Full-Stack Engineer will have a seat at the table in all meetings such as project planning, estimation, standups, and stakeholder show & tell. * Participate in active discussions regarding new features for future projects. * Contribute to the Architecture/Design framework. * Help troubleshoot and verify bugs. What skills you’ll need: * 5+ year’s software development experience of web-based applications. * Good understanding of software development lifecycle (Agile experience a plus). * Cloud agnostic multi-tenant experience. * Experience with Java web applications and/or Hibernate, Spring, Spring MVC and/or Struts, JSP, Servlets, Web Services, XML, JUnit, Ant. * Java certification a plus. * Experience with Tomcat, JBoss, Weblogic or equivalent. * Proficient with SQL and relational database concepts. * Experience with UNIX or Linux environments. * Good understanding of the latest web technologies such as JS, XML, HTTPS, AJAX, MVC, Web Servers, Application Servers, etc. * Highly motivated self-starter with strong attention to detail and proven ability to prioritize and scope work. * Excellent logic, problem-solving, and troubleshooting skills. * Excellent verbal and written communication skills. * Ability to work effectively with diverse groups of people. * Flexibility to handle demands of a rapidly growing and changing workplace. * BS or MS in Computer Science or equivalent experience. Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. As a Program Manager for Shipping and Region Authority, (SARA), you will work closely with Product Managers and Business Intelligence Engineers to drive data-driven decision-making and use broad skills to build analytics and reporting capabilities.We are a global organization working with business teams across all Amazon marketplaces. This team influences the customer ordering experience with products that model shipping, transportation and regional capabilities for all products across all amazon markets.The teams vision is to exponentially simplify the ability for Amazon businesses and its partners to build regionally-contextual initiatives and to enable a customer experience that allows for a seamless shopping experience, from product discovery to purchase, based on their location, program eligibility, and delivery options.This role involves driving critical decisions with cross functional teams and senior leadership and demands strong program management skills along-with an ability to drive data driven discussions. This position involves regular communication with Operation Teams, senior management, Tech teams, and project sponsors on status, risks and change control. The candidate is expected to have exceptional analytical, planning and written/verbal communication skills along with preferred experience in Project and Stakeholder management. If you know and love working with business intelligence tools, are comfortable accessing and working with large and diverse data sets from multiple sources, and enthusiastic about partnering with the business to deliver results, we need you on our team!Key job responsibilities- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver- Solve real life business problems by data analytics using big data- Collaborate with business users on requirements, objectives and measures- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects- Propose business metrics and perform data analysis for untouched areas. Find and merge dispersed data sources for reporting and deep-dive.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with tech teams- 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experiencePREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldSalary: . Date posted: 04/06/2024 09:32 AM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job Details:As a Project Manager, your work will cut across areas of judicious planning, operational excellence, governance, and capability improvement. As the Project Manager, you will help in implementing Global business vision and strategy, This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills.Willing to work in a multi-stakeholder 24/7 work environmentKey Responsibilities:Lead programs by staying aligned on program scope, and release planning, as well as aligning one or more teams on vision, and business goals, creating program structure, and securing cross-functional alignment.Drive teams through the software engineering experience using Agile, demonstrating analytical and technical skills.Drive Steering Committee meetings with program key partners to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.Develop strong partnerships with key functional partners to drive focus on business goals. Be a trusted partner for executive management to ensure program success.Provide insight into program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all partners, team members, and interested parties).Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.Create a collaborative environment that fosters creativity, innovation, and learning.Be a catalyst within the organization, someone who can help advance our Product and technology strategy globally and drive others in the organization to change.Enable and empower a team of impactful TPMs working in related areas to drive product and process changesPreempt critical issues by anticipating trouble spotsDrive clear decision-making (process, tools, and facilitation) required to balance risk, effort, and timelinesLead and implement process improvements (change management) while managing active projectsFacilitate the development of collaborative cross-team dependency solutionsFoster an environment of ownership, transparency, and accountabilityRequirements:12+ years of experience working for a consulting firm or a professional services division of a software company that delivers software-based business solutions related to Sales, Marketing, Services, and SupportStrong Salesforce experience in Sales, Services, and/or Industry cloudsProven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 40+ members while demonstrating continuous improvement.Track record of at least 5 successful Salesforce cloud project implementations.Experience in one or more large-scale transformation projects successfully completedTrack record of selling solutions at the C-level• Track record of consistently delivering revenue numbers, and producing accurate forecasts, while maintaining a focus on team development and growth• Passion for technology and innovation, and a proven "forward thinker"• Ability to quickly grasp and distinctly explain technology and business concepts• Strong understanding of business processes and their implementation into enterprise applications• Excellent analytical, influencing, and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact• Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/05/2024 03:14 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category ProductJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Customer 360 is an integrated CRM platform that provides a 360-degree view of your customers. With the Customer 360, every company can collaborate around their customer directly or indirectly to deliver data driven personalized experiences their customers expect. Included in this platform is Salesforce Data Cloud product, which provides customers a single source of truth about each customer across sales, service, marketing, commerce and external data sources - all points of interaction. Salesforce Data Cloud aggregates customer data from many sources, creates rich and dynamic customer profiles with intelligent insights using Einstein AI, and builds 1 to 1 personalized customer experiences based on these profiles. It is the future of Intelligent CRM. It's an enormous opportunity!We are looking for a passionate Product Manager that wants to be a part of defining the future of data driven CRM. The right candidate will have in-depth experience building BI and AI analytics platform capabilities using metadata driven system, configuration based extensibility across UI, persistence, analytics and integration layers, integrating data in heterogeneous application landscapes with use of APIs & connectors and domain expertise with Salesforce or equivalent CRM or Marketing solutions. Experience with big data technologies, analytic platforms or applications built for high scale and performance is a big plus. REASONS TO JOIN: Impact - your work will be used by thousands of customers, including Fortune 500 companiesTechnology - you will be working with consumer-scale big data and analytics technologies.People - you will work with great people in engineering, user experience, research, data science, customer success and more. Providing excellent opportunities to contribute and Learn from the best!Broad Exposure - you'll partner with dozens of teams across the company, building your profile and influence while you learn a ton about the top products.Learning - you will join a highly cross functional team who interact with all parts of the business every single week.Customer Success - You will work in an organisation highly focused on delivering customer success throughout their lifecycleCulture - Salesforce is a great place to work where there's open and honest communication with our Ohana culture. RESPONSIBILITIES 8-18 years of technology experience, defining the product capabilities for data ingestion, data federation, data management, data governance, data modeling & data analytics with UI, metadata and API based extensibility for the Salesforce Data Cloud. Experience delivering feature capabilities for Data, Analytics and AI/ML products preferredDelivering the administration and setup experience for the Salesforce Data CloudWork with other Salesforce cloud products to light up end 2 end use cases based on data and analytics integrations.Collaborating with Salesforce Platform Engineering teams to drive necessary platform requirements and dependencies.Deliver resources to support adoption through various channels, training, trailhead, blogs, open source and internal proof of concepts.Collaborate across multiple teams internally. These services have a high number of internal stakeholders with complex needs and require strong product leadership to ensure alignment, consistent design principles, and adoption from other teams.Balance product vision & roadmap with partner and customer feedback, competitive analysis, prioritizing across a diverse set of inputs and constituents.Engage with our partner and customer communities to deliver feature and product enablement, drive customer success and product adoption.Highly Data Driven, experienced with estimations, drive metrics and KPI for adoption, growth etc.Experienced in CTS analysis, Pricing and Packaging.Work closely with key customers to envision, plan and execute along with assigned architecture and consulting resources. QUALIFICATIONS A deep understanding of the building App Platforms including metadata, custom objects & fields, APIs and Setup.Minimum of 8-18 years combined experience in engineering or product management with expertise in SaaS or PaaS environments.Proven ability to influence and coordinate cross-functional teams to execute against a plan.Well-developed leadership, management, and strategic-thinking skills, with the ability to excite and lead others.Excellent organization and communications skills, with experience communicating across groups with varying degrees of technical background.Experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer escalations.Experience with big data technologies, analytic platforms and AI/ML frameworksAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:17 PM

DESCRIPTIONAWS Fintech seeks a Financial Systems Development Manager. The ideal candidate has experience managing a team and supporting requirements gathering, technical design, development and deployment. The manager is responsible for the growth and development of their team. Developed solutions must strike the right balance between precision and speed, providing ever more scalable and granular data models, without sacrificing accuracy or agility. This position requires a high level of expertise translating business requirements into technical designs. On the AWS Fintech team you will be surrounded by people that are exceptionally talented, bright, and driven, and believe that world class technology is critical to customer success. To support this quickly growing business, you must be highly analytical and possess a strong passion for data modeling and finance. We take working hard, having fun, and making history seriously – you should too!AWS needs individuals that bring the Corporate Finance experience AND the entrepreneurial aptitude to accelerate decision making. Candidates should be willing to innovate and be able to do the heavy lifting to implement their innovationsKey job responsibilities- Lead an organization that consists of engineers and operations specialists.- Manage and develop the team, including hiring, retention, performance management, mentoring and capability/skill development.- Contribute to the long term technical roadmap, architecture, technical design, implementation, and operational support of tools and services.- Evaluate complex business and technical requirements, and communicate inherent risks and solutions to technical and non-technical business owners across Finance.- Act as point of contact for communications dealing with project deliverables, setting the expectation, managing priorities, technologies, human factors and management issues.About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.This position leads a team with on-call responsibilities, but typically this role does not get involved in after hours interactions. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Relevant corporate finance experience exhibiting knowledge of financial planning, budgeting and forecasting functions and related processes- 5+ years of experience with detailed knowledge of Performance management (OLAP, strong preference for TM1) systems, reporting/analytic tools, and financial environments.- A strong track record of project delivery of complex financial projects- Experience with delivering software projects using Agile / Scrum methodologies- Track record of bringing attracting and growing engineering talent- Experience in partnering with product and program management teams.- Excellent written and verbal communication skills, with the ability to present complex technical information in a clear and concise manner to a variety of audiences.PREFERRED QUALIFICATIONS- Demonstrated history of problem solving, financial acumen, and business collaborating skills- Ability to work independently and self-motivate in a fast-paced and rapidly changing environment- Deal well with ambiguous/undefined problems; ability to think abstractly- Excellent written and verbal communication skills with a customer focused, professional demeanor- Strong scripting skills, e.g., Powershell, Python, Bash, Ruby, Perl, etc.- Familiarity with other financial software products, including Command Center, SPSS, AirFlow, Oracle HFM- Experience with design & delivery of formal training curriculum and programs-- Proficiency with Microsoft Project, Visio, and SharePoint- Project management, scoping, reporting, and scheduling experience a plus- Master’s degree in Computer Science, Engineering, Math, Finance, Statistics, or a related discipline

DESCRIPTIONFinTech Workplace is a productivity platform designed to ease the process of uncovering and automating repetitive business processes. It eliminates the need for tedious ‘swivel chair’ work of switching between multiple, incompatible, inconsistent systems repeatedly and transforms it into a single-click experience. With Workplace, operations analysts can discover and accelerate the execution of mundane tasks, re-balance the workload, and focus on more strategic, high value work. In 2023, Workplace saved hundreds of manual hours across FGBS and non FGBS teams such as Advertisement, Amazon Pay, AWS Sales and PXT. (Read more on Inside Amazon: https://news.a2z.com/contents/36297837)Workplace is looking for a an experienced Senior Technical Program Manager with strong track record of driving cross-organization programs in a tech setup. This is a high-visibility role which will directly impact multiple Amazon business lines. Our ideal candidate thrives in a fast-paced environment, relishes interacting with a large customer base and enjoys simplifying and solving diverse and complex business processes. As part of a rapidly growing team, this role offers plenty of opportunity to learn, have an impact, and grow.Along with building platform features, Workplace team is also responsible for automating business processes across Amazon business lines using a combination of UI Automation and AWS capabilities to meet the business scale. As a Senior Technical Program Manager, you will liaison between globally distributed partners such as program managers, product managers, technology to deliver hundreds of complex automations. These partners can be part of Finance and Amazon business lines like Tax, Accounting, Legal, PXT etc. As a passionate program leader you will be directly responsible for thousands of hours of productivity and reduced cost to serve for Amazon businesses. To ensure success of the programs and meet the scale of automations, you will oversee, articulate the gap between teams, processes, and system architectures and ensure classic failure modes (requirements not complete, ineffective cross-team collaboration) are avoided. As a data-driven leader, you regularly review key metrics ensuring they are aligned with Workplace goals mitigating risks and eliminating impediments. You also understand cross-cutting systems and services in Workplace platform, their architectural limitations and boundary conditions. You proactive identify and mitigate risks in these systems to ensure smooth and timely delivery of process automations.About the teamFinTech’s charter is to enable Finance & Global Business Services teams to support the growth, expansion, and restructuring of Amazon's businesses. We are in a unique position to look across FGBS to provide integrated solutions which satisfy the needs of multiple businesses. As Amazon continues to grow by expanding to new geographies, growing in existing geographies, adding new businesses, and acquiring new subsidiaries, it is vital that our financial technology solutions scale economically.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definitionPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

DESCRIPTIONIn the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.Amazon is Earth’s most customer-centric company and in WW RR&S, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology productsPREFERRED QUALIFICATIONS- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders

Are you a planning and documentation guru with experience running highly effective Agile teams? Do you thrive in a fast-paced environment and excel at organizing large-scale efforts to meet ambitious deadlines? If so, we have the perfect opportunity for you.We are seeking someone who is passionate about delivering high quality products with an intense attention to detail to be a part of a newly established team. The ideal candidate will have a background in Agile product development with knowledge of best practices for road mapping and stakeholder communication. This position requires superior communication skills and a love for documentation.As a Product Delivery Manager within Card Data, you will be responsible for guiding the development of product visions and strategies, managing the product development lifecycle, building cultures of collaboration and driving the execution of business critical strategic initiatives. You will leverage your knack for planning and eye for quality as you shepherd our product development pipelines towards our ambitious goals. You will use your superior communication and documentation skills to ensure our rapidly evolving development work maintains a high level of transparency and alignment with our stakeholders.Job Responsibilities: Program Planning - Lead the effort in quarterly planning and release roadmaps. Manage initiatives towards their milestones but also keep an eye on the big picture. PDLC Management - Maintain a clear focus on our product development lifecycle documentation framework and ensuring the flow from ideation to discovery to development remains clean, clear, and concise. Develop and track product roadmaps tying them back to well-defined epics and stories. Cross Impact Management - Communicate regularly with our primary stakeholders and manage high-level dependencies. Advisement - Guide and advise senior leadership in defining, communicating and amplifying product vision, goals and strategic themes. Project Management - Assist in complex, cross-functional work throughout the product development lifecycle from inception through launch; Set the right expectations with stakeholders, see around corners, anticipate and mitigate risks.Requirements 10+ years of experience working in product delivery, program management, or similar domain area. Bachelor's Degree in Quantitative Business or STEM related field. Experience with Agile methodologies, product development lifecycles (PDLC), and software development lifecycles (SDLC). Technical ability to understand and explain product and data strategies to business audiences. Adaptable to shifting priorities; able to manage multiple tasks and projects in a fast-paced, results driven environment Superior communication skills - oral and written. Independently driven, tenacious, and hard working.Desired Experience Master's Degree in STEM related field. Experience with data, data analytics, and data products. Experience in technical program management.About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/10/2024 10:28 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. MANAGER TECHNICAL SUPPORT : A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Support Engineers (Salesforce Technical Experts) along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organisational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organisation to the wider world The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services.Location: HyderabadWork Hours: We are a 24x7 Support Hub, the candidate hence needs to be ready to work in any shift available and be ready to change shifts based on business requirements from time to time.Experience/Skills Required:Overall work-experience of 10+ years, Strong people management expertise of at least 4 - 5+ years in technical support management roles.Strong Experience in managing technical support professionals.Experience with support tools and phone systems.Excellent written and verbal communication skills.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience.Continuously improves on what defines customer service delivery.Excellent situational awareness in handling objections in dynamic customer environments.Leading cross-functional collaboration across global teamsSelf-motivated, takes initiative, assumes ownership and runs programs with minimal supervisionDrive customer engagement across peers and senior managementAbility to address and effectively engage large audiences and hold their interestStrong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversationsProvide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and developmentAbility to successfully communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product ManagementStrong Issue management experience with multiple collaborators including customers and product teamsDemonstrate strong work ethic and advanced organizational skillsAbility to develop and deliver creative business solutions for complex problemsAbility to attract, hire and retain impactful support professionalsAbility to work on competing priorities under timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities:We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirement including Saturday and/or Sunday.Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersEnsure the delivery of high-quality technical and soft-skills training for direct reportsDeliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goalsEffectively represent the Support department on cross-organizational teams to deliver on organizational objectives.Manage workflows and schedules for direct reports and ensure adequate workload coverageDeliver regular reports that provide qualitative and quantitative descriptions of business performanceManage key processes including FAQ analysis, case reviews, and customer feedback analysisDevelop and maintain Support procedures and policiesAdvocate for customers and define ways to continually contribute to the customer experienceServe as a manager, mentor, knowledge resource, and critical issue point for support agents; Build credibility and trust within the support groupFoster and facilitate the professional growth and development of team membersEmpower and install confidence in team members to enable them growFlexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdaysWork as Duty Manager on rotation or as per business needs handling customer partner concerns and priority issuesTake up and deliver on any other responsibilities as assigned from time to time by reporting manager/support managementSkills Desired:MBA and / or Industry certifications like PMP, PRINCE2, ITIL, Six Sigma etcFunctional or technical salesforce.com application knowledgeAbout Salesforce: Salesforce is the global leader in customer relationship managem ent (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionise the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our "more human, less corporate" culture is built around doing work that matters, winning as a team and celebrating success Aloha-style. Ready to find your #dreamjob? Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/12/2024 03:14 PM