Subject Matter Expert Salary in Hyderabad - PayScale

BASIC QUALIFICATIONS• Bachelor's degree or significant college course work, in communication, education or related field•• Experience successfully managing a team and supporting their success and growth• Demonstrate success and experience with planning, creating, implementing and delivering training• Communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers• Experience collaborating with global stakeholders, SMEs, front-line managers and front-line employees• Knowledge of learning and training practices• Ability to use multiple learning methods and link appropriate methods with subject matter experts• Experience working with remote teams• Business English skills both verbal and written, as it's required to work with English language data training and learning• Competent user level of Microsoft Office tools (Word, Excel and PowerPoint)• Project/program management and organizational skillsDESCRIPTIONTraining organization accelerates learning and continuous improvement of AGI-DS Operations. We do this by creating, managing, and delivering standardized, globally accessible, content across all skill levels. This enables to deliver high quality data labelling through the consistent understanding and application of procedures, and create network resource flexibility to meet customer demand.We are seeking a Training Manager to join our Training team in IndiaIf you are a professional who thrives in a dynamic, ever-changing environment and you have a strong background in training and team management, we want to speak with you!In this role, you will focus on coordinating and managing all site's training initiatives across different workflows. You will work closely with Operations Managers, Training Managers worldwide and Subject Matter Experts to maintain consistency.Key job responsibilitiesKey job responsibilitiesWe are seeking a Training Manager to join our Training team.If you are a professional who thrives in a dynamic, ever-changing environment and you have a strong background in training and team management, we want to speak with you!In this role, you will focus on coordinating and managing all site's training initiatives across different workflows. You will work closely with Operations Managers, Training Managers worldwide and Subject Matter Experts to maintain consistency.As a Training Manager, you must be capable of:• Maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information• Working with Operations stakeholders to identify target audience training needs and deliver learning modules against required training timelines.• Managing a team of site trainers and coordinating, planning workflow training modules such as new hire, cross training, launch trainings for new services, and other specific trainings as necessary.• Identifying site-specific knowledge gaps through observations, focus groups, quality checks, and data analysis and propose specific training topics based on findings.• Monitoring, tracking and reporting on training completion and success metrics.• Serving as an training subject matter expert (SME) to advise trainers on training organization and presentationWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Learning/training certification in eLearning• Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate (CPLP, CPT, PMP, etc.)• Demonstrated working knowledge of eLearningSalary: . Date posted: 03/29/2024 09:20 AM

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as an Accounting Consultant.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.We know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.What you’ll be doing: Our Accounting Consultant is a subject matter expert who will support the Global Segment controller inglobal analytics and adhoc reporting. Responsibilities also include interactionwith other TTEC departments, and other duties as necessary. The successfulcandidate will demonstrate a strong ability to work independently to produceand communicate financial analysis at an executive level. What you’ll bring to us: Support Global Segment controller in global analytics and adhoc reporting Responsible for understanding and addressing issues causing variances between actual results and forecast and/or prior year results as well as targeted business metrics. Prepare journal entries & other complex schedules every month end close Handle monthly P&L analysis and quarterly flux of all Balance Sheet and Income Statement Spearhead key projects as assigned by global segment controller Closely work with our internal and external partners like Finance, Human Capital, Operations, Global Tax and Audit Assist in preparation of audit requests and other projects as necessary Process Documentation and Compliance to SOX Controls Responsible for communicating financial and business results, future risks and opportunities to the Finance team What skills you’ll need: Candidate must possess at least a Bachelor’s/College Degree in Accounting At least 6+ years of progressive working experience in the accounting field is required for this position Competent in Microsoft office excel (heavy excel user) Demonstrated experience in Hyperion Essbase good organizational and time management skills strong analytical skills and proficient in problem solving good background in Oracle, Hyperion and Noetix is an advantageEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Senior Compensation and Benefits Analyst. At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion. As a Human Resources professional, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.Considerbecoming a part of the Global Compensation and Benefits team and help todevelop essential strategies and programs and serve as an employee advocate inthe India. What you’ll be doing: The SeniorCompensation/Benefits Analyst would be a part of our Global BenefitsInternational team, supporting the India Benefits. This position will reportinto the Sr. Manager of Global Benefits with dotting line to Sr. Manager ofCompensation. The Senior Compensation/Benefits Analyst and will support allaspects of our Total Rewards for our Enterprise services site in India. The primary focus of this role is to be an employee and internal clientadvocate, providing compensation and benefits expertise, education andcommunications, administration, and vendor management. What you’ll bring to us: Subject matter expert related to both compensation and benefits to internal partners and stakeholders Best practices - benchmarking, researching industry and employee trends Expertise in data collection, assessment and evaluation to ensure competitiveness of TTEC’s total rewards package. Global survey participation and assistance via focus groups and response analysis Management planning and control information by collecting, analysing and summarizing employee benefits data and trends Participation in all aspects of benefits and compensation administration including implementation of plans, plan evaluation, vendor evaluation and management, reporting, executive presentations, and compliance Development and implementation of employee education and communications related to total rewards Regular inputs in terms of market intelligence through participation in academic/educational initiatives as well as professional and personal network India vendor invoicing tracking, reconciliation, auditing and payments Management of Oracle HR system- benefit data and enrollments What skills you’ll need: Bachelor’s degree 5+years of Benefits and compensation experience Excellent written and verbal communications Experience with Market pricing practices and exposure to variable and performance management practices preferred Strong knowledge of all compensation and benefit plans Strong analytic and presentation skills Good project management skills Flexible work schedule may be required Strong systems skills and advanced Excel and Power Point skills Ability to remain flexible in a changing demanding environmentExperience with Oracle HRIS system preferredEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a SAP Material Management Consultant to join our team in Hyderabad, Telangana, India.Responsibilities: Our SAP MM Leader will lead a team chartered with the implementation of SAP S/4 HANA and SAP ECC. Duties include but may not be limited to::Educate local teams on basis SAP Materials Management functionality, and SAP in general.:Refine Materials Management process scope, identifying any gaps when necessary.:Perform system demonstrations designed to showcase the existing standard SAP functionality and secure buy:in from customers, while identifying any gaps, and/or requirements.:Translate local business requirements into related configuration requirements and perform system set:ups in SAP to meet customer requirements.:Identify any Reports, Interfaces, Conversions, Enhancements, Forms, Workflows and/or any other development objects necessary to bridge requirements with SAP functionality through the creation of Functional Specification documentation. Interface effectively with developers to translate Functional Specification documentation into Technical Specifications and the development of technical designs:Identify local security requirements and work with Security staff on the creation of security profiles necessary to support local needs:Perform field and value mappings associated with data conversion efforts:Perform demonstrations of the updated system, post build (Configuration and Development) activities to showcase the incorporation and validate localization requirements:Provide support and subject matter expertise during the execution of testing activities and resolve any specific issues identified during testing:Work on the development training materials incorporating requirements and deliver end user training or train the trainer workshops according to the training plans/schedules:Provide subject matter expert support during cutover and go:live activities and perform tasks assigned as part of cutover plan and schedules:Provide support post go:live and resolve post go:live issuesYears of Experience:Requires 6+ years of experience in SAP S/4 HANA and/or SAP ECC configuration and testing activities, specifically in Materials Management processes:Multiple (over 4) SAP implementation full life:cycle experience:Project Management and Team Leadership experience:SAP ECC / S/4HANA MM Configuration and testing experienceEducation and Certifications:Undergraduate degree or equivalent combination of education and work experience.Skills:Solid knowledge of system development methodology, project management and system architecture. Preferably involving the implementation of SAP ECC or S/4HANA, particularly Materials Management processes:Solid analytical / problem solving skills:Ability to evaluate IT and business challenges from a broad perspective.:Strong influencing and excellent communication skills. Ability to translate between non:technical business users and technical IT resources.:Strong client service attitude:Strong organizational and time management skillsAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. MuleSoft's GDC (Global Delivery Center) team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect on our GDC team, you will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring elite members of a fast-paced, growing organisation. You will be an influencer and thought leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry. What you'll achieve: 3 months: Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablementBegin participation in field activities with clients by shadowing seasoned architects and practicing enablement gained from trainingBegin to execute MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approachesComplete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute subject matter expertise and project deliverables to internal knowledge exchangeBegin mentorship and guidance of junior Services team members and help to build out our services organisation12 months: Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycleEvangelize frameworks, project deliverables, best practices/policies and implementations to internal collaboration networks and IP sharingIdentify opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross collaboration with MuleSoft partners, SIs, and 3rd PartiesIdentify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needsEvangelize, train, coach, and mentor Services team members on hard technical skills and soft skillsIdentify opportunities and efficiencies in customers IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform.Lead development of technical brown bag sessions and publish/facilitate reusable content to the fieldWork with MuleSoft product leadership providing valuable product insight, guiding product direction and features.Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution designWhat you'll need to be successful: Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Twelve years or more experience leading integration teams and architecting solutionsDemonstrated experiences architecting services integrations with at least two of the following:MuleSoft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.)API Management solutions (Apigee, Mashery, etc)One or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, WorkDay, etc.)Demonstrated experience managing and architecting for multiple technical integration project SDLCs (Software Development Life Cycle) end-to-end, sometimes simultaneouslyWorking knowledge of on-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standardsDemonstrated ability to effectively architect solutions within a diverse technical team of client, SIs, contractors, and internal teamsExperience leading technical teams and mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organization practicesDemonstrated experience with High-Availability, Fault-Tolerance, Performance Testing and Tuning parameters on multiple engagementsDemonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements while evangelizing integration methodologies and supporting business case justification to C-level executivesExperience driving technical workshops with technical and business clients to derive value added services and implementationsAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role: The Advisor, Talent Acquisition is responsible for the acquisition and placement of top talent both internally and externally to support the growth of Warner Bros Discovery in India.This role serves as a key business partner to ensure best in class attraction, sourcing, assessment, selection and onboarding of candidates for all roles up to Senior Director level, positioning Warner Bros. Discovery as an Employer of Choice. Your Role Accountabilities: Build strong relationships with key P&C Partners.In response to business needs, manage full-cycle recruitment, which includes but is not limited to the following: Lead kick off meeting with hiring executives, to understand their business unit, department and position needs, and develop recruitment strategies to source, attract and recruit to fill key positions. In partnership with hiring executives, develop an effective interview and sourcing strategy, with an eye toward internal and diverse talent. Write engaging job postings to better attract target audience. Leverage tools to source viable candidates (Workday, Phenom, LinkedIn, etc.). Engage and assess candidates for company and position viability, providing the Hiring Manager with candidate shortlists that are diverse and representative. Partner with hiring executive on candidate slate from initial presentation to finalist selection, coaching them to develop new practices and capabilities with regards to interviews and selection procedures. Negotiate salary terms and process subsequent offer details. Build and leverage network (business resource groups, professional organizations) to become a subject matter expert and continually grow and develop talent pipeline. Attend key industry/function related events where relevant. Proactively support, educate and advocate for internal talent. Participate in special projects that support continuous business process improvement. Work with Early Careers to identify early careers opportunities where appropriate within the region.Work closely with Operations to ensure that a superior candidate experience reflective of our values is being adhered to across all recruitment. Update and manage WBD's ATS (Workday) on a timely basis to ensure accurate reporting on statistics on time to fill, costs, and source of hire. Keep up to date with industry news. Qualifications & Experience: Solid recruitment experience either in-house and/or in recruitment agenciesSkilled in project management (able to effectively manage expectations, follow timelines, and communicate progress). Excellent both written and spoken English skills.Able to influence hiring executives with regards to recruitment practice and selection activities. Strong work ethic, accountability, and ownership of work. Able to multi-task and self-prioritise. Capable of absolute discretion and confidentiality. A sense of urgency and pace with a strong customer satisfaction focus, able to build effective relationships and collaborate with a wide variety of individuals. Commercial - curious about the business and actively influences and contributes to discussionsWilling to challenge and debate issues that matterClear thinking - willing to make sound and prompt decisionsCredible and results driven - able to lead major projects and change programmes. Role models WBD values. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/06/2024 09:51 AM

DESCRIPTIONYour primary responsibility is to create great learning experiences for agents; to support them during new hire training, upskill, and other learning experiences (such as store launches, SOP changes, tool training) that provide them the resources they need to effectively do their job.We improve learner capabilities and performance through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice through case studies, proactive maintenance of our curricula, and by measuring the learner experience through Voice of Customer feedback mechanisms and curriculum evaluation. Key job responsibilities• Identify learning needs mapped to business outcomes by partnering with business leaders, subject matter experts (SMEs), and other key stakeholders. • Determine, recommend, and document performance objectives, project instructional standards, learner engagement strategies, and evaluation plan based on the business and learner needs. • Design solutions including different modalities such as classroom learning including activities, interactive eLearning, simulations, case studies, etc. • Develop course content including, but not limited to, measurable performance objectives, scenarios, simulations, audio scripts, progress checks, performance evaluations, reference glossaries, and assessments. • Scope or contribute to scoping effort based on the solution design. • Gather, develop, and write content based on interviews with stakeholders and SMEs. • Develop course material in tools such as Storyline, Rise, Xyleme, Questionmark, etc. • Revise and rewrite course content based on data illustrating ROI or efficacy of learning modules. • Manage learning content/updates residing on SharePoint or other content management systems. • Upload, test and maintain content to an LMS. • May work with vendors for larger programs to review the tooling and learning deliverables being created. A day in the lifeAdhering to the core principles of adult learning, we create learning materials that are engaging and interactive for learners to increase knowledge retention and recall. Our goal is to build comprehensive and data-driven learning interventions and assessments that will produce robust insights to inform development activities. We work with Operations, Business, Program & Training Delivery teams to identify scope of training through a standardized job-analysis process to support investigators/associates through their lifecycle. We use modalities such as instructor-led, blended, and independent learning to build quality learning experiences and periodically evaluate them to assess effectiveness. About the teamThe Learning Experience Design (LXD) team includes Learning Experience Designers (LXDs), Video Producers (VPs), Program Managers, and Managers. We provide agents with learning that will enable them to make faster decisions with zero defects. Human judgment is an integral part of our decision process. We invest in building a highly skilled, motivated workforce whose expertise is critical in the development of our systems and processes. 1. Process TrainingNew Hire: We develop foundational learning content to support new hires and help them prepare to perform the tasks and activities related to their role. Upskill: Content developed to support learning for tenured associates/investigators on new set of skills defined as per the progression path. Continuing Education: Content developed to support learning for associates/investigators during ramp/nesting phase and refresher learning developed to reinforce critical concepts and procedures identified through targeted analysis. 2. Business Initiatives: We consult with our stakeholders to review & identify learning needs to support business initiatives such as store launches & expansions, product and tool development, automation and machine translation, process and policy launches/updates. 3. Defect reduction: Learning solutions and consultation focused on addressing and preventing associate/investigator-controllable defects. We are open to hiring candidates to work out of one of the following locations:Blr, KA, IND | Hyderabad, IND | Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of program or project management experiencePREFERRED QUALIFICATIONS- Experience in requirement gathering and ability to write clear and detailed requirement document

BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 1+ years of case management experience- Experience in investigations case management- 1+ years of human resources experienceDESCRIPTIONThe Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.Key job responsibilitiesPerform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments • Serve as a subject matter expert on the accommodations process as well as state and federal disability laws. • Coordinate the accommodation process and provide end-to-end case management • Collaborate with Stakeholders to determine and finalize accommodation approval/denials • Collaborate with leave of absence case managers • Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation • Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes • Direct employees to the appropriate resource for answers • Maintain a case load of up to 120 cases. • Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant • Maintain system records to ensure accurate and timely information/documentation • Provide training for employees, managers, HR and others in DLS • Adhere to internal SLAs and quality standards • Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Participate in other activities and projects within the DLS program • Maintain regular, reliable and timely attendance • Perform other duties as assigned • Ability to travel as appropriate (up to 25% of the time)About the teamFrom a customer driven perspective, Accommodation Consultants strive to provide the best customer service and facilitate working at the best employer on earth. Senior Accommodation Consultants work directly with customers at many levels, from associates, managers and legal representatives the team provides expert knowledge in accommodation best practices across Japan. The Senior Accommodation Consultant will work with a team of managers, Accommodation Consultants and administrative professionals to deliver service and equity to all individuals.We are open to hiring candidates to work out of one of the following locations:Virtual Location - DL | Virtual Location - HR | Virtual Location - IND | Virtual Location - KA | Virtual Location - MH | Virtual Location - MP | Virtual Location - TN | Virtual Location - TS | Virtual Location - UP | Virtual Location - WBPREFERRED QUALIFICATIONS- Bachelor's Degree from an accredited university, or equivalent experience • PHR and/or CPDM certification • Computer operating and database management skills • Strong time management and ownership of deliverables • Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment • Evidence of ability to work with all levels of business • Evidence of ability to prioritize, manage and complete work/projects with tight deadlines. • Strong analytical and critical thinking skills • Evidence of ability to build strong relationships and influence others while working in a cross functional environment • Experience in providing consultation and training on disability issues • Excellent customer service and communication skills, both verbal and in writing • Ability to thrive in a dynamic, growing environment with minimal direct supervisionSalary: . Date posted: 04/16/2024 09:07 AM

BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 1+ years of case management experience- Experience in investigations case management- 1+ years of human resources experienceDESCRIPTIONThe Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.Key job responsibilitiesPerform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments • Serve as a subject matter expert on the accommodations process as well as state and federal disability laws. • Coordinate the accommodation process and provide end-to-end case management • Collaborate with Stakeholders to determine and finalize accommodation approval/denials • Collaborate with leave of absence case managers • Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation • Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes • Direct employees to the appropriate resource for answers • Maintain a case load of up to 120 cases. • Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant • Maintain system records to ensure accurate and timely information/documentation • Provide training for employees, managers, HR and others in DLS • Adhere to internal SLAs and quality standards • Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Participate in other activities and projects within the DLS program • Maintain regular, reliable and timely attendance • Perform other duties as assigned • Ability to travel as appropriate (up to 25% of the time)About the teamFrom a customer driven perspective, Accommodation Consultants strive to provide the best customer service and facilitate working at the best employer on earth. Senior Accommodation Consultants work directly with customers at many levels, from associates, managers and legal representatives the team provides expert knowledge in accommodation best practices across Japan. The Senior Accommodation Consultant will work with a team of managers, Accommodation Consultants and administrative professionals to deliver service and equity to all individuals.We are open to hiring candidates to work out of one of the following locations:Virtual Location - AP | Virtual Location - DL | Virtual Location - KA | Virtual Location - MH | Virtual Location - MP | Virtual Location - RJ | Virtual Location - TN | Virtual Location - TS | Virtual Location - UP | Virtual Location - WBPREFERRED QUALIFICATIONS- Bachelor's Degree from an accredited university, or equivalent experience • PHR and/or CPDM certification • Computer operating and database management skills • Strong time management and ownership of deliverables • Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment • Evidence of ability to work with all levels of business • Evidence of ability to prioritize, manage and complete work/projects with tight deadlines. • Strong analytical and critical thinking skills • Evidence of ability to build strong relationships and influence others while working in a cross functional environment • Experience in providing consultation and training on disability issues • Excellent customer service and communication skills, both verbal and in writing • Ability to thrive in a dynamic, growing environment with minimal direct supervisionSalary: . Date posted: 04/16/2024 09:07 AM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Technical Success Architect - Commerce CloudAbout Us:Join our team as a Commerce Cloud Success Architect and be a pivotal player in driving success for our customers within the Commerce Cloud product portfolio. As a Subject Matter Expert (SME), you'll contribute to the growth and reputation of Salesforce as a leader in the industry. We are seeking a passionate B2C Commerce Architect with significant experience in delivering B2C Commerce Cloud solutions to large enterprise organizations.Responsibilities:As a Commerce Cloud Success Architect, you will:Customer Engagement: Engage with our Signature Success Plan customers, evaluating and recommending optimization strategies for technical architecture, DevOps, performance, and solution design specific to B2C Commerce.Lead with Expertise: Serve as a trusted Commerce Cloud SME for our broader Success Architect organization, providing proactive and reactive Architecture, Technology Strategy & Thought Leadership, and Product expertise.Communication Mastery: Translate complex technical concepts for diverse audiences, ranging from Technical and Business stakeholders to Executive Leadership, establishing yourself as a trusted advisor in crucial conversations.Innovation and Problem Solving: Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption.Playbook Execution: Develop and execute playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Commerce Cloud customers.Relationship Building: Build strong relationships with both internal and external business partners, collaborating on initiatives that contribute to broader goals and growth.Impact of the Role:As a Commerce Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our customers, ensuring their success in leveraging Commerce Cloud's powerful capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.Collaboration and Teamwork:Collaboration is at the core of our success, and as a Commerce Cloud Success Architect , you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.Basic Requirements:Proven Experience: 5 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Commerce space as a lead developer or architectCommerce Cloud Expertise: Experience with Salesforce B2C Commerce platformSalesforce certifications: B2C Commerce Developer, B2C Commerce ArchitectTechnical Competence: Deep understanding of data modeling, integration architectures, and data governance best practices.Good understanding of B2C Commerce development tools (Script API, Pipelines, OCAPI/SCAPI, PWAKit)Understanding of web technologies like HTML, SQL, Javascript, XML, JSON, and CSS.Experience with system architecture design and integration patternsInterpersonal Skills: Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to ExecutiveProactive mindset: Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleaguesData Ethics and Privacy: Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacyPreferred Requirements:Salesforce Knowledge: Knowledge in Salesforce Order Management and Salesforce B2B Commerce; Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries or MarketingSalesforce Knowledge: Additional Salesforce certifications (Salesforce Administrator, Experience cloud, B2B)Technical Familiarity: Familiarity with Salesforce's technical architecture: APIs, Standard and Custom Objects, APEX, AI concepts, Customer Data Platforms or Data LakesAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:16 PM