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Senior Manager, Employee Success Business Partner
Salesforce, Hyderabad, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. We are seeking a HR Employee Success Business Partner to provide a full range of HR ES Business Partnership to Customer Success Organization in India. This hire will work closely with the COEs and Key stakeholders to advise, drive strategy and influence client groups on issues involving, but not limited to, People Strategy, Equality, Organizational Design & Development, Change leadership, Engagement and Retention, Leader Development and Coaching and Orchestrate Solutions. This role will partner closely with COEs, and global teams to identify, design and implement HR initiatives that support the business needs of the organization. The ideal candidate is interested in making a significant impact in several critical business units in the company; excels in a fast paced, ever changing environment; and is looking to work with a strong HR Business Partner team.Your Impact:Operates as a trusted advisor by using professional credibility and strong relationships with executives to influence key priorities. Strengthen the executive team of each function by providing coaching and development to executives. Act as a change-agent as the business continues to reshape itself with a goal of providing a world class customer and employee experience. Lead initiatives ranging from complex to highly complex where the impact is significant in supporting the client's needs.Initiatives include employee retention, talent assessment, succession planning, organizational design, compensation strategy and leadership development. Promote People Strategies that align with the business go to market strategy focusing on the talent needed to execute on the vision. Drive results through executive development, succession planning, career Development, skills gap analysis etc. Partner with and between COE's and regional HR teams to deliver seamless human resources processes and programs across the organization.Leverage all HR programs, policies, processes and systems. Provide client with analysis of client organizations' "health" by looking at trends in performance, employee satisfaction, attrition, Diversity etc. Demonstrate proficiency in and partnership with other functional areas of Human Resources. As a senior member of the ESBP team, this role may also create cross-functional initiatives and must be able to think beyond aligned client group for broader impact and understanding. RequiredSkills/Experience:Minimum of 12+ years of HR Business Partner experience.Strong business acumen.Demonstrated track record of developing effective relationships across all levels of the organization and with diverse client groups.Demonstrated experience leading a team of HR business partnersDemonstrated ability to drive major initiatives through the organization and influence decision makers at all levels.Ability to be proactive, to anticipate and provide alternatives and options to the business.Ability to diagnose and successfully handle organizational development issues.Outstanding written and verbal communication skills; must be an articulate and persuasive communicator.Excellent interpersonal, group, process and influence skills.Ability to prepare and make senior level presentations, and build a narrative based on collection and analysis of data. Must have knowledge of Excel and PowerPoint.Ability to conduct group facilitation, and coach and counsel management at all levels.Experience in leadership development and being a trusted advisor to executive level.Ability to partner with various COEs to build an equality strategy and other key initiatives for the organization you partner with.Knowledge of staffing and compensation strategies, practices and processes.Ability to work effectively in a team environment with high collaborative skills.Knowledge of state and local laws, statutes, etc. which govern employment policies and practices.Desired Skills/Experience:Ability and desire to operate with a high degree elasticity and to navigate through ambiguityAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/23/2024 03:17 PM
Manager, Software Engineering - Java Backend (Consumer), Hyderabad
Discovery, Inc. (Formerly Scripps Networks Interactive), Hyderabad, Any
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Manager, Software Engineering, Hyderabad, India About Warner Bros. Discovery: Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands, and franchises across television, film, streaming, and gaming. The new company combines Warner Media's premium entertainment, sports, and news assets with Warner Bros Discovery's leading non-fiction and international entertainment and sports businesses.For more information, please visit www.wbd.com Meet Our Team: DTC's many software engineering teams build applications for the web, mobile, tablets, connected TVs, consoles, and other streaming devices. Every customer starts their wonderful journey into the world of WBD through DTC's Identity and Growth teams. We ensure customers can seamlessly authenticate and authorize across all WBD brands.We are a fast-growing, global engineering group crucial to WBD's future. We are looking for an engineering manager who is passionate about solving complex engineering challenges coaching, leading, and mentoring a team of engineers. You and your team will lead numerous products in WBD to a modernized authentication and authorization experience.We are setting up an India Development Center to better support our global streaming services and assist international teams. We are looking for an Engineering Manager who will help build and grow the India Identity and Growth teams and enable the global expansion of our services. Roles & Responsibilities: As an Manager - Software Engineering, you are responsible for leading a high-performing team of engineers, to enable rapid consolidation of platforms to a unified authentication and authorization experience. You and your team will build a standardized provisioning platform, collaborate with technical partners to onboard and bootstrap users to modern authentication systems. You will uphold rigorous standards of engineering and operational excellence, as practiced widely across WBD. You will attract, coach, and retain key talent and provide opportunities for professional and career growth.Build and manage a team of high-performing engineers. Ensure retention through challenging professional opportunities and career growth prospects.Manage relationships with key stakeholders across platform, back-end, and client engineering; program management; champion engineering excellence.Develop standards and toolset for efficient, cost effective, provisioning workflows.Identify new opportunities and enhancements and feed them to the shared roadmap for prioritization.Identify and manage partner relationships internally and externally to ensure smooth integration into the WBD product delivery process.Ability to manage complexity and uncertainty associated with new product development.Influence and champion process, tools, operations, and technological improvements to operate global scale cloud-based platform services.Mentor other software development engineers throughout the organization, building the next generation of leaders.Build self-service tooling to automate platform adoption of identity services for both internal and external stakeholders. What to Bring: Bachelor's degree with 10 - 15 years of experience in the industry with at least 3-5 years leading and managing software development teams. A record of building, scaling, and growing teams of 5+ engineers and ownership of an engineer-first software service/product.Strong technical understanding of Kubernetes-based microservice architectures, messaging services, DB services, API gateways, service mesh, and infrastructure-as-code technologies/processes.Experience in authentication and authorization systems with a high bar for engineering and operational excellence.Experience in large volume transaction systems, data migration workflows, with a focus on quality, precision, and accuracy metrics.Ability to identify and operationalize workflows into a self-serve system with appropriate guardrails.Experience building and operating global-scale large platform services in non-prod and prod environments.Experience establishing and improving data-driven infrastructure and service KPIs such as performance, scale, availability, reliability, security.A strong understanding of security best practices and a high bar for protecting customer data.Experience working across cross-functional engineering teams as stakeholders and partners consuming a global platform service.Effective communication skills, good balance of empathy, leading by example, player-coach as needed, influence and drive change.Demonstrated experience with building systems using agile development methodologies (Scrum, Kanban, or similar). What We Offer: A Great Place to work.Equal opportunity employerFast-track growth opportunities. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 03/21/2024 11:15 PM
Kronos Senior Engineer
TTEC, Andhra Pradesh, Hyderabad
TTEC, is seeking a Kronos Developer to join our Technology Services team.Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!What you’ll be doing:* Meet with business partners to understand client needs and make recommendations for technical solutions to time keeping practices.* Participate in the discovery, planning and implementation of projects and/or large issue resolution.* Maintain, document and support Kronos operational functions.* Responsible for all System Integration and Regression Testing during Kronos systems upgrades and enhancements.* Work with a diverse customer base of internal clients across multiple countries to develop processes and solutions that increase and enhance productivity.* Use Workforce Integration Manager (WIM) functionality to import/export and automate tasks* Develop with an understanding of implication of performance, security and best practices for coding and code structure* Collaborate with HRMS Development team and Kronos Team to achieve precise functional requirements during design and development project phases.* Recommend improvements or changes to technical and functional designs where appropriate* Perform regular access audits and security compliance processes.* Escalate to vendor for defect and incident resolution as required.* Attain quarterly and annual objectives assigned by management.What skills you’ll need:* B.S. Computer Science, Software Engineering, MIS or equivalent work experience* 2-5 years of experience as a Kronos Developer* Strong verbal and written skills* Strong analytical and problem-solving skills* The ability to work well with people from many different disciplines with varying degrees of technical experience.* The ability to adapt to a dynamic, rapidly changing business and technical environment.* Experience with Oracle database operations* Multiple languages are a plusRequired Knowledge:* Kronos versions 6 and 8* Pay Policies (across multiple countries)* Workforce Integration Manager (WIM)* Biometric time clocks* Enterprise Archival system* Labor Levels* Hyperfind queries and GeniesWho We Are:TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services.Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
Robotics Develpment Senior Manager
TTEC, Andhra Pradesh, Hyderabad
When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Robotics Development Senior Manager..At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.Responsibilities:Keymember of RPA Center of Excellence, providing advice and consultancy to the CoEand business units. Developmentof strong relationships across business teams, IT, and with third partyvendors. Responsiblefor hiring, coaching, career development planning, and direct supervision ofoffshore RPA developers, architects, and process controllers. Developmentand maintenance of the RPA operational model and governance for automationservices. ImplementedPega coding standards, best practices and methodologies. Reviewand approval of process definition and solution design documents. Developmentof post-production RPA services support framework and defined the measurementsand metrics. Requirements:Pega 7.x/8.xworking experience with Agile5+ years ofexperience using PegaSound technicalskills around Pega 7.x/8.xGood hands onexperience in implementing PEGA integration services using REST, SOAP, Email, RelationalDB, Java or .NET Minimum 3+ yearsexperience with Pega Development/ Design, support Qualities andExperience 10+ years ofsoftware engineering experience 5+ years ofmanaging development teams 5+ years ofexperience building large-scale, highly available distributed systems 5+ years ofexperience in an Agile Scrum environment The candidate mustbe a “player-coach” professional, with excellent interpersonal andcommunication skills and ability to liaise effectively across all levels in theorganization Proven ability toeffect and manage change • Strong organizational skills and ability tomulti-task and meet deadlines in a fast-paced environment Proven leadershipskills and ability to build and maintain high performing teams Excellent Problemsolving and troubleshooting skills Ability to quickly and accurately respond to issues as they arise
Principal Calabrio Engineer
TTEC, Andhra Pradesh, Hyderabad
When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Principal Calabrio Engineer. At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion. As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiencesAt TTEC, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech enabled self-service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients. As a Principal Calabrio Engineer you will provide premier client support for call recording, workforce management, performance management and analytics solutions and services. The ideal candidate in this role will have prior external client facing skills with the ability to effectively mitigate, problem solve, perform issue resolution and provide timely communication and status updates to clients, service providers, and partners. They will track, document and work client issues using our Service Now ticketing and time tracking tool. The candidate will work as part of a project team but will provide the leadership on WFO tasks. What skills you will bring:5 to 8 years deployment, installation, support, administration, and troubleshooting experience with Calabrio.Previous experience with other WFO Solutions; Verint, Aspect, NICE.5 to 8 years support, administration, and troubleshooting experience with Cisco, Avaya, or Nortel agent desktop, IP-IVR, instant messaging, workforce management, and call recording solutions in a call center environment.Ability to work within a process driven escalation environment in order to meet SLA’S.Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log AnalysisMulti-site configuration and hybrid of enterprise level IP and TDM environmentsITIL Framework awarenessKnowledge or experience with Cisco ICM / CVP Enterprise and Cisco IP Dialer Familiarity with Cisco Email Manager. Support experience preferred.Familiarity with Cisco Unity Architecture deployment. Support and administration experience preferred.Familiarity with H.323, SIP and/or MGCP protocolsExcellent written and verbal communication skills to perform technical documentation and client communication.Familiarity with Microsoft office, Power Point, and VisioStrong client relationship skills working with enterprise level customersAbility to work in a delivery support environment that involves structured processes and timelinesCCNA desiredWho We Are: TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other. Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services. #LI-BB2
AVP : Product Management (10:15 Years) for a custom digital communications and services company
, hyderabad, IN
We are looking for a "AVP : Product Management"for one of our esteemed Clients for Hyderabad,India Location.Job Requirement:Defining the product road map (short term release plans and long term vision)Gathering business requirements and creating the functional specificationsPrioritization of features and issuesManaging the entire release management process including progress monitoring with engineering and QA teamsEnsuring all deliverable are met on time and with expected qualityMonitor and measure launched products and feed learnings back into product development processOwnership of all product deliverable like documentation, marketing collateral's, release training's, external debriefings.Identifying new opportunities, maximize new revenue and meet renewal targets.Strong understanding of recent and emerging IT trends and technical architecture.Must Have:10+ years of product management experience, preferably for B2B SaaS products.Ability to manage teams and build close relationships with different team members.Strong customer and stakeholder empathy.You must be able to analyse a problem/feature/requirement from the perspective of multiple stakeholders.Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements.Bachelors in computer science with an MBA from recognized institutes.Nice to haveKnowledge of emerging trends in customer communications, customer engagement, SMS and voice, OTT messaging, web technologies, connected devices, etc.
Data Migration Deployment Manager
, hyderabad, hyderabad district, IN
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Data Migration Deployment Manager to join our team in Hyderabad, Telangana (IN:TG), India (IN).Responsibilities :Lead end to end execution and responsibility for all aspects of the project including definition, planning, execution, governance and control, resource and change management.:Drives all aspects of IT Project, activity, including collaborating and coordinating across all IT and business segments.:Ensures adherence to quality standards and reviews project deliverables.:Drives the development and execution of project plan by working with project team to define, sequence, and estimate duration of activities and determine schedules to meet project objectives.:Provides regular status reports to the data migration leadership team, including Customer business stakeholders as and when needed.:Manage project scope and change control and escalate issues where necessary:Ensures consistency and adherence to NTT and customer standards, processes, and policies for all projects.:Works in collaboration with NTT DATA Project Management Office (PMO) to ensure the project is adequately staffed to support the migration plan.:Manages the identification, resolution and escalation of project risks and issues.:Plans and executes project communications ensuring timely and accurate distribution of information, documentation, and issue resolution to all appropriate team members.Key Skills:10+ Years of overall SAP experience (SAP ECC, S/4 HANA, Data Migration) with at least 5+ years of project manager experience:Have delivered at least 1:2 SAP Data Migration projects in SAP S4 HANA:Proven experience of managing large end:to:end projects of SAP implementation and data migration projects, Managing large scale transformation ERP implementation and business change projects. :Experience of leading and managing teams:Proven track record of working with diverse, cross:functional teams that are located both within the local region and in offshore locations.:Extensive experience in Management of Global change projects for large scale organizations:Extensive experience in Data Migration, specifically for S4/HANA:Knowledge of SAP Data Migration strategies and tools, i.e., BODS, Syniti, Information Steward,LTMC, LSMW etc.stylelist:style:type:circle::Knowledge of SAP ADM (Advanced Data Migration) solutions is a plus:Experience with S/4HANA:Experience with AGILE methodologystylelist:style:type:circle::AGILE SAFe methodology preferred:Experience with use of AGILE tools like Jira:Project Management qualifications such as Prince 2, PMP or equivalent.:Excellent client:facing and internal communication skills with ability to build strong relationships with senior stakeholders within IT, Global Businesses, Finance :Fluent in English (written and spoken)Desirable Skills:Prior experience working in the Life Sciences/Pharmaceutical industry:Familiar with SAP SolManAbout NTT DATA Services:NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85
Compliance Conduct and Operational Risk (CCOR) Data Analytics Solution Manager
JPMorgan Chase, Hyderabad, Any
Compliance, Conduct and Operational Risk (CCOR) plays a critical role in the successful execution of the firm's Compliance, Conduct and Operational Risk mission. The CCOR function ensures the development and maintenance of a strong controls culture, by developing and maintaining a program infrastructure that identifies, measures, and monitors Compliance, Conduct and Operational Risk adherence. CCOR works closely with Business, Controls, Legal, Risk, Compliance and Audit functions to provide expertise on risk matters, assess and measure related risks, and monitor and test the adequacy of the firm's control environment.The role of our 2 nd Line of Defense CCOR organization is to support the company in maintaining the highest standards of ethical conduct and operational compliance with both the spirit and intent of the many policies, laws, rules, and regulations that govern the JP Morgan Chase Lines of Business (LOBs) and Corporate Functions.The Compliance, Conduct and Operational Risk (CCOR) Data Analytics Testing team is seeking a highly self-motivated individual that possesses analytical and investigative capabilities. This position will be located at the Hyderabad location of the Corporate Centers in India. The team will be covering all Lines of Business within JP Morgan - Corporate and Investment Bank, Asset Wealth Management, Commercial Bank and Consumer Community Banking. The primary role of the CCOR M&T Data Analytics team is to transform/ automate using digital transformation tools, build machine learning models, apply statistical techniques for effective risk management practices. It shall extract relevant data from line of business systems of record to construct test populations, define testing approaches and design and document test procedures and attributes in order to perform an analysis of the results relative to the applicable policy, rules, laws and regulations governing the lines of business functions. This role will assist in enabling the transformation of CCOR M&T from a manual process based organization to one that will leverage various automated analytics tools and approaches to assess conformance with regulatory requirements impacting the LOBs and Corporate Functions.GENERAL LEVEL OF RESPONSIBILITY: Manage the Governance Framework for the CCOR M&T DAAS team Program management and Delivery ownership Drive Automation Delivery Governance Ensure Adherence to JIRA and Intelligent Automation Standards Drive Management Reporting Routines Maintain strong business relations: Establish and maintain a consistent dialog and relationship with Compliance testing peers and CCOR Leadership across LOBs Timely and accurate reporting: Provide timely and relevant information through appropriate reporting mechanisms (scorecards, dashboards, monthly management meetings). Design rich data visualizations to communicate complex ideas and automate reporting and controls. Support testing program governance and documentation: Engage with key stakeholders to support testing plans, testing methodologies, testing practices, program governance and related documentation requirements (procedures, SOPs etc.) Boundary less behavior: Execute special projects as assigned by CCOR management Support the existing automated Compliance Activities: Validate & drive Documentation standards Business Requirements with the generation of generate SOPs for handover of automation to the CCOR Testing team for use as BAU activity Proficiency with working on JIRA and driving book of work using Scrum routines Deliver and manager Intelligent Automation inventory to ensure adherence to internal controls that look to ensure no unintended consequences from automations / analyticsRequirements Post graduate program with Data Analytics and Automation from a leading institute / University Overall Experience - 12 - 16 years in Automation and Analytics Proven Track record with the management of an Automation program (JIRA, scrum) from the perspective of QA, Documentation, Metrics, governance etc. Manage Automation Infrastructure Proven track record that showcases the ability to create and manage strong stakeholder connects - be able to engage and deliver a 'Win - Win' strategy Experience in managing delivery in a low code / no code environments with diverse automation solutions like SAS / R / Python / Alteryx / Xceptor etc. Experience with working on Big data platforms like AWS and AZURE Maintain the highest standards of confidentiality and professionalism when handling sensitive information Hands on experience with the Delivery of Automation with the use of Alteryx, UiPath and other low code platforms Excellent verbal and written communication skills - Effective executive summarization of complex business problems and solutions Highly proficient with the use of MS Power point, MS Excel and MS Word Experience of working in an Audit / Testing / Compliance or risk management environment will be additionally preferred but not mandatoryAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.Salary: . Date posted: 04/08/2024 10:24 PM
Alternative Fund Services - Hedge Fund Services - Senior Team Member - Hyderabad
JPMorgan Chase, Hyderabad, Any
Job title Product Analyst - Alternative Fund Services - Hedge Fund Services Fund Accounting Short description Build your career in Hedge Fund & Private Equity operations components while working in the world's most innovative bank. Posting description JPMorgan Alternative Fund Services delivers an extensive solution for hedge fund, private equity, and fund of hedge fund clients seeking independent administration and custody services or to outsource their day-to-day operations. The Hedge Fund Accounting team has the responsibility for providing a premium quality client service to Alternative Fund Services Clients, ensuring deadlines are met at all times.JPMorgan Fund Accounting delivers an extensive solution for all types of Investment funds from traditional long funds to complex hedge funds. The significant growth in demand for Fund Accounting services has led to the creation of an Associate level role. This role will encompass all aspects of the fund accounting function.Job Responsibilities Preparation/Review/Oversight of Net Asset Value Files, providing a premier client service to a defined group of clients by building strong relationships with the investment manager and any other third parties Having a thorough understanding of the theoretical and technical nature of hedge fund accounting and administration and developing thorough knowledge of his/her client base, prospectus, documentation, etc. Working with investment operations, reconciliations, shareholder services, financial reporting, and other partner teams internally to agree internal deadlines to ensure external client deadlines are met Performing quality assurance checks on information received internally from other supporting functions Producing accurate and timely Net Asset Values, working closely with your clients to resolve queries, producing ad hoc reports for clients, creating, maintaining and updating procedures for the funds, working closely with the new business team and clients through the on-boarding process Ensuring compliance with all controls and procedures outlined in the procedures manual and general company policies, ensuring all schedule work is completed by agreed deadlines and checklists are signed and files contain all required Identifying efficiencies and areas for improvement to reduce risk and become more efficient Required qualifications, capabilities and skills Bachelor degree required, degree preference is Finance, Accounting, or Economics. (3.2 or higher GPA) Strong organizational skills, concern for quality & accuracy and working to strict deadlines Excellent interpersonal skills and ability to work as part of a team Team player with a professional, proactive, and positive approach to work Preferred qualifications, capabilities and skills Leadership, motivation and ability to deliver results Strong approach to client service, professional and proactive approach to work, problem solver Strong communication skills both oral and written About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.J.P. Morgan delivers investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets. Teams support clients across a global custody network spanning 100 markets, with custody and asset servicing, fund accounting and administration, alternative investment services, integrated analytics, agency lending, collateral management and depositary receipt solutions. Clients include asset and fund managers, asset owners, banks and broker-dealers, hedge funds and alternative investors, and insurance companies.Salary: . Date posted: 04/12/2024 10:24 PM
Senior Analyst-Escalations
Salesforce, Hyderabad, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category OperationsJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. The Red Account Management team handles customer escalations resulting from product, services, account management, customer experience, adoption and renewal-related topics. This team brings strategy, structure, executive attention, and additional internal resources to customer situations that would otherwise result in a high level of customer dissatisfaction. Depending on the type of escalation and the level of engagement needed per customer, the Escalation Manager will either act as an internal advisor on the escalation or work directly with the customer on the issue. Responsibilities* Work with internal teams to collaborate, drive prioritization, analyze and resolve complex issues, resulting in the highest level of client satisfaction.* Operate efficiently in a demanding environment, maintain composure, demonstrate leadership, and communicate in an exemplary manner.* Develop trusted relationships with the leadership team across the organization. Know when, how, and the most effective ways to include executives for awareness and action.* Provide consultative advice when issues arise based on cross-functional knowledge of the organization, as well as historical resolution paths.* Understand the impact of each escalation to our business and use this to aid in quantifying the need for resources from other teams.* Track and communicate status and resolution to clients and Salesforce personnel in a factual, professional, timely and consistent manner.* Draw on root cause analysis and trend reporting to solicit and drive broader resolutions.* Define action plans and follow through with complete documentation to issue closure.* Structure complex and potentially charged business issues for senior leadership and serve as a thought-partner in problem-solving the issue.* Enable people and organizations who are unfamiliar with Salesforce red accounts, serving as a trainer and evangelist for the program.Requirements* BA/BS degree preferred with a strong academic record* 5+ years of account management, consultation, project management, escalation management and/or technical support experience* Ability to utilize Salesforce instance tools (i.e. Accounts, Opportunities, Cases, Reporting, Dashboards).* Proficient in Google apps (slides, sheets etc..)* Working knowledge of Quip and Slack preferred* Advanced ability to write and speak to an executive audience.* Demonstrate superior customer service, including the ability to set expectations, communicate clearly, confidently, timely and respectfully with customers.* Knowledge of the digital marketing space and ability to recognize and relate to our customer's specific use cases for utilizing our technology.* Execute with a sense of urgency, meeting requirements with minimal lead time* Act autonomously to meet dynamic demandsAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/12/2024 03:17 PM