Driver Salary in Hyderabad - PayScale

DESCRIPTIONWe are VOD (Voice of Drivers) team which is one of the most important and integral part of Worldwide Flex DP Insights & Experience (WW DPIX) team with a vision to improve the experience of DPs and make their journey friction-less. VOD team is looking for a creative, analytical, dynamic and experienced Sr. Process Specialist to join us and help improve DP experience. A successful investigation analyst must be able passionate about to understanding customer pain points, has unending desire to uncover root causes of any defect, work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical bent of mind, intermediate to advanced expertise in MS Excel, MS Word, SQL etc.., very strong communication skills both written and verbal, relationship building skills and excellent Customer Obsession. A person joining this role must be able to communicate seamlessly effortlessly across the board and influence stakeholders without authority.Key job responsibilities1. Lead continuous insights and analytics efforts, leveraging strong triaging skills, to identify opportunities and improvement areas for enhancing the Driver Partner (DP) experience.2. Conduct log analysis to gather and interpret data from various sources, including station feedback forms and social media, for a comprehensive understanding of DP pain points.3. Demonstrate proficiency in app bug reproduction, utilizing technical expertise to identify emerging defects and risks affecting the DP experience.4. Collaborate proactively with WW partner teams to stay ahead of DP experience trends, new defects, and risks. Utilize data-driven insights to initiate end-to-end deep dives that strategically address and resolve issues.5. Create and utilize straightforward reports from multiple listening channels and data sources, using SQL for weekly and monthly business reviews at the team level, and build Quicksight to present it to stakeholders.6. Take ownership of preparing recurring data-driven business reviews at the workflow level, ensuring coordination with teams for data collection, preparing comprehensive business overviews, and presenting project updates.7. Present deep dive analyses to stakeholders, providing clear visibility into key defects and DP issues. Offer actionable insights to drive meaningful improvements.8. Collaborate closely with partner teams, including the Tech Team and Small-Scale Automation, to identify opportunities for reducing manual effort. Drive improvements impacting key metrics like compliance accuracy, productivity, errors, and process gaps.9. Demonstrate strong adherence to Amazon's deep dive principle, ensuring a thorough investigation and understanding of issues to implement effective solutions.10. Embrace the ownership principle by actively participating in deep dives and escalations related to Flex processes. Create action plans within the functional area and take ownership of implementing specific actions or process changes.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS• Bachelor's or Master's degree in a field pertinent to the role, such as Computer Science, Data Science, Analytics, Information Technology, or a related discipline.• Proficiency in SQL and Advanced Excel for adept data analysis and extraction.• Demonstrated experience with tools like Quicksight, showcasing expertise in report creation and data visualization.• Possessing over 1.5+ years of hands-on experience in roles demanding the application of analytical skills.• Proven expertise in defining requirements and leveraging data and metrics to derive valuable business insights.• Track record of offering strategic business recommendations and effectively influencing stakeholders.PREFERRED QUALIFICATIONS• Demonstrated proficiency in utilizing advanced data visualization tools like Tableau or Power BI, extending beyond basic tools like Quicksight.• Familiarity with programming languages such as Python or R, showcasing capabilities in advanced data analysis and automation.• Exposure to machine learning concepts, applying them for predictive analytics to enhance the Driver Partner (DP) experience.• Previous hands-on experience within the logistics or e-commerce industry.Salary: . Date posted: 03/19/2024 10:17 PM

DESCRIPTIONThe Voice of Driver - Listening Channels Team works closely understanding the DP sentiment around day-to-day operations with regards to various aspects of Flex Delivery Partners across various marketplaces like US, UK, DE, ES, SG, JP, AU etc. The specialist should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international environment. This is a high visibility position with big scope of creativity and self-development. The individual should possess excellent written and verbal communication skills, as the candidate will work very closely with a diverse team. The team is looking for a VOD-LC-Specialist at Hyderabad site to support the operations team.Key job responsibilitiesFollows SOP or manager's instructions and ensures tasks are quality compliant• You will be a primary POC supporting the execution of ad-hoc, and high visibility tasks related to identify DP pain points by sourcing insights from various listening channels• Collate and share feedback from various channels such as Station Feedback forms, Social Media posts to relevant POCs.• Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.• Maintains records of day-to-day work by updating trackers or workflow tools.• Meets predetermined and assigned productivity targets and quality standards.• Contributes to project improvement ideas, if applicable• Proactively raises issues/alarms to manager or stakeholdersAbout the teamThe Voice Of Driver -Listening Channels Team works closely understanding the DP sentiment around day-to-day operations with regards to various aspects of Flex Delivery Partners across various marketplaces like US, UK, DE, ES, SG, JP, AU etc. The team is looking for a VOD-LC-Specialist at Hyderabad site to support the operations team.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics- Experience with Excel- Experience with SQLPREFERRED QUALIFICATIONS- Good communication skills - ability to communicate with internal/external stakeholders clearly and concisely.- Fungible to transition within work types, flexibility to work across shifts (24/7 shifts) and staggered week offs- Demonstrate flexibility to work overtime hours as per business requirement.Salary: . Date posted: 03/21/2024 09:18 AM

DESCRIPTIONWe are VOD (Voice of Drivers) team which is one of the most important and integral part of Worldwide Flex DP Insights & Experience (WW DPIX) team with a vision to improve the experience of DPs and make their journey friction-less. VOD team is looking for a creative, analytical, dynamic and experienced Investigation Specialist to join us and help improve DP experience. A successful investigation analyst must be able passionate about to understanding customer pain points, has unending desire to uncover root causes of any defect, work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong technical skills, analytical bent of mind, intermediate to advanced expertise in MS Excel, MS Word, SQL etc.., strong communication skills both written and verbal, relationship building skills and excellent Customer Obsession. Key job responsibilities1. Conduct log analysis to gather and interpret data from various sources, including station feedback forms and social media, for a comprehensive understanding of DP pain points. 2. Demonstrate proficiency in app bug reproduction, utilizing technical expertise to identify emerging defects and risks affecting the DP experience. 3. You will be a primary POC supporting the execution of ad-hoc, and high visibility tasks related to identify DP pain points by sourcing insights from various listening channels.4. Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.5. Maintains records of day-to-day work by updating trackers or workflow tools.6. Meets predetermined and assigned productivity targets and quality standards.7. Contributes to project improvement ideas, if applicable.8. Proactively raises issues/alarms to manager or stakeholders.About the teamWe are VOD (Voice of Drivers) team which is one of the most important and integral part of Worldwide Flex DP Insights & Experience (WW DPIX) team with a vision to improve the experience of DPs and make their journey friction-less. VOD team is looking for a creative, analytical, dynamic and experienced Investigation Specialist to join us and help improve DP experience.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics- Experience with Excel- Experience with SQLPREFERRED QUALIFICATIONS- Demonstrated proficiency in utilizing advanced data visualization tools like Tableau or Power BI, extending beyond basic tools like Quicksight.- Familiarity with programming languages such as Python or R, showcasing capabilities in advanced data analysis.- Previous hands-on experience within the logistics or e-commerce industry.- Strong communication skills - ability to communicate with internal/external stakeholders clearly and concisely, both written and verbal.- Fungible to transition within work types, flexibility to work across shifts (24/7 shifts) and staggered week offs.- Demonstrate flexibility to work overtime hours as per business requirement.Salary: . Date posted: 03/21/2024 09:19 AM

Responsibilities:• Lead the design and development of the project• Provide ongoing support for project production, and supply post-production support• Solve technical problems using cutting edge technologies and best practices.• Should able to propose different ways to solve the same problem and showcase why one option is better than other.• Ensure all aspects of the technical design are correctly incorporated• Mentor teammates and support them in solving critical challenges• Contribute technical expertise to all projects as required• Contribute in white papers and research as required.Skills:• A Senior JAVA Architect/ Developer lead with 8-10 yrs. hands on Java/J2EE development experience, with either Spring Hibernate or Spring boot/ Play frameworks.• 2+ years of Architect experience• Deep understanding & experience in Java, design concepts, patterns and coding standards• Strong experience and knowledge in Agile methodology• Proficient experience with SOA, Rest Services and Spring• Experience deploying applications with Tomcat, Jboss/ Wildfly or equivalent.• Experience with UNIX or Linux environments.• Good understanding of the latest web technologies such as JS, XML, HTTPS, AJAX, MVC, Web Servers, Application Servers, etc.• Cloud agnostic multi-tenant experience• In-depth knowledge of both SQL and NO SQL database• Expert practitioner and teacher of Test Driver Development (TDD)• Automation skills, especially Cucumber, Ruby, Selenium, JUNIT• Experience with ESB, Queues, SOA, Rest Services and Spring• Excellent communication and people skills are essential• Independent thinker that can identify problems and provide creative solutions• Experience with multi-site engagement• Embody passion for new technology and open source and be a believer in continuous improvement• Experience with Mocking like Jmock, easyMock and Mockito are desired BDD, Behavior Driven Development, is a plus• JMS and Message Experience is preferred• Knowledge of Ruby is a plus• Well verse with Agile Methodology for project execution.

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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job Details:As a Project Manager, your work will cut across areas of judicious planning, operational excellence, governance, and capability improvement. As the Project Manager, you will help in implementing Global business vision and strategy, This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills.Willing to work in a multi-stakeholder 24/7 work environmentKey Responsibilities:Lead programs by staying aligned on program scope, and release planning, as well as aligning one or more teams on vision, and business goals, creating program structure, and securing cross-functional alignment.Drive teams through the software engineering experience using Agile, demonstrating analytical and technical skills.Drive Steering Committee meetings with program key partners to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.Develop strong partnerships with key functional partners to drive focus on business goals. Be a trusted partner for executive management to ensure program success.Provide insight into program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all partners, team members, and interested parties).Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.Create a collaborative environment that fosters creativity, innovation, and learning.Be a catalyst within the organization, someone who can help advance our Product and technology strategy globally and drive others in the organization to change.Enable and empower a team of impactful TPMs working in related areas to drive product and process changesPreempt critical issues by anticipating trouble spotsDrive clear decision-making (process, tools, and facilitation) required to balance risk, effort, and timelinesLead and implement process improvements (change management) while managing active projectsFacilitate the development of collaborative cross-team dependency solutionsFoster an environment of ownership, transparency, and accountabilityRequirements:12+ years of experience working for a consulting firm or a professional services division of a software company that delivers software-based business solutions related to Sales, Marketing, Services, and SupportStrong Salesforce experience in Sales, Services, and/or Industry cloudsProven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 40+ members while demonstrating continuous improvement.Track record of at least 5 successful Salesforce cloud project implementations.Experience in one or more large-scale transformation projects successfully completedTrack record of selling solutions at the C-level• Track record of consistently delivering revenue numbers, and producing accurate forecasts, while maintaining a focus on team development and growth• Passion for technology and innovation, and a proven "forward thinker"• Ability to quickly grasp and distinctly explain technology and business concepts• Strong understanding of business processes and their implementation into enterprise applications• Excellent analytical, influencing, and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact• Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/05/2024 03:14 PM

DESCRIPTIONThe Last Mile Analytics & Quality Team is looking for Language Specialists who will act as first level support for driver and delivery related programsYour solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. Must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and get the right things done.Major Responsibilities:• Fluency in German. Required B2.2 proficiency.• Listen calls in German and transcribe it to professional English• Translation of content from German to English and vice-versa• Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections• Identify and uncover areas of opportunity and highlight the same to managers.• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.• Do root-cause analyses (when needed) within the space subject to availability of dataKey job responsibilities• Translation of data from pre-recorded calls & texts to professional English language and vice-versa• Excellent communication skills, proactive at identifying and surface gaps in the processes to ManagersWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS - Bachelor’s degree - Fluency in German - 10-24 months of work experience. - Good communication skills - Trans Ops Specialist will be facilitating flow of information among external POCs - Proficiency in Advanced Excel (pivot tables, vlookups) - Demonstrated ability to work in a team in a very dynamic environmentPREFERRED QUALIFICATIONS*Logistics background and lean/six sigma training is a plus * Proficient in SQL

DESCRIPTIONWe are Flex VOD LC (Voice of Drivers - Listening Channels), which is one of the most important and integral part of Worldwide Flex DP Insights & Experience (WW DPIX) team with a vision to improve the experience of DPs and make their journey friction-less. Our team is looking for a creative, analytical, dynamic and experienced People Manager to join us and help improve DP experience. A successful candidate must be passionate about understanding customer pain points, should have an excellent track record in managing a team, has an unending desire to uncover root causes of any defect, work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical bent of mind, intermediate to advanced expertise in MS Excel, MS Word, SQL etc.., very strong communication skills both written and verbal, relationship building skills and excellent Customer Obsession. A person joining this role must be able to communicate seamlessly effortlessly across the board and influence stakeholders without authority.Key job responsibilitiesManage performance and behavior of 15-20 Amazon Associates through effective 1:1 meetings, coaching, and mentorship.• Implement performance goals, monitor and evaluate against pre-set goals; subsequently design and implement action plans to resolve performance barriers as needed.• Review and analyze performance metrics to identify areas of opportunity that will drive performance improvement• Communicate to Associates a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Driver experience• Communicate policies to associates and monitor compliance; take corrective action as necessary and ensure appropriate documentation• Identifying defects/issues from various ops activities and escalating to PM stakeholders.A day in the lifeExecute daily staffing plans, identify and report significant volume and capacity changes, make just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.• Conduct audits and provide coaching to improve associate performance• Manage schedule, monitor adherence, time-off planning, and attendance in partnership with Workforce Management.• Participate in Kaizen events to identify and implement process improvement change initiatives• Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues• Liaise with other departments such as Customer Service, Delivery Stations, or Payments teams as required to resolve Driver issues and questions.• Additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution.About the teamThe Amazon Flex, Voice of Driver – Listening Channel team identifies the pain-points provided by drivers (worldwide) by being eyes and ears throughout different in-take channels. These pain-points are identified, analyzed and escalated to concerned stakeholders to engage for resolution. By providing this feedback, we aim to improve delivery experience for drivers in an effort to make Amazon Flex the most preferred gig partner.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS2+ years experience in managing a team of 15-20 Associates. Strong stakeholder management abilities – communicate effectively and collaborate for effective decision-making • Ability to analyze data and use the insights to drive decision making • Ability to foster a positive team environment and collaboration within the site • Approachability and team spirit, as well as an ability to easily gain the trust and support of Associates and peers • Strong prioritization and time management skills, with a high degree of flexibility • Appropriate sense of urgency and adaptability in response to changing business needs • Willing to work in 24/7/365 environment with rotational 5 day shifts, including willingness to work on weekends, and outside of the "standard" work day.PREFERRED QUALIFICATIONSExperience in e-commerce industry · Organization skills – demonstrated ability to work independently to make complex investigations.Ability to communicate complex technical problems in simple statements.Work effectively & independently in a fast-paced environment with tight deadlines.Ability to engage with cross-functional teams for implementation of project/program requirements.Outstanding attention to detail; Exceptional problem solving skills.Experience in business process improvement, Lean/Six Sigma a strong plus.Experience in Program Management is a plus