Technical Support Engineer Salary in Hyderabad - PayScale

DESCRIPTIONWe want Amazon.com to be the place where our customers can find, discover and buy anything online! Whatever our customers tell us they want, we will find the means to deliver. In doing so, we will create the most customer-centric company in the universe, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. With your help, Amazon.com will continue to enable people to discover new worlds and create change in a meaningful and lasting way.We are looking for experienced support Engineers who can lead support activities and deliver high quality software solutions to support variety of customer use cases and are scalable to handle amazon volume.Key job responsibilitiesThe SE role is responsible for working with Tech and Non-Tech stakeholders to ensure smooth and on-time publication of AVTR, and on-time VAT filings for EU Sellers. The SE is expected to learn the technologies and use the tools required to perform data processing like: Cradle, SQL, Ratchit, Quicksight, AWS technologies like: Lambda, SQS, SNS, Dynamo DB , S3 , Cloudwatch. Over the past 2 years, we have seen a 50% YOY seller growth and the SE should be invested to automate the manual processes associated with monthly cycles. The SE will be owning the process of driving discussions with PMT and other stakeholders to generate and maintain the metrics and work with SDM to build script and tools for test infrastructure and troubleshooting the bugs reported.In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering initiatives.We are open to hiring candidates to work out of one of the following locations:Hyderabad, AP, IND | Hyderabad, IND | Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSON

DESCRIPTIONAre you interested in supporting high-performance, globally scalable AWS Financial systems that drive Amazon's current and future growth? Are you seeking an environment where you can drive innovation leveraging the scalability and innovation with Amazon's AWS cloud services? Do you have a passion for ensuring a positive customer experience? This is the job for you.AWS Financial Technology Team is looking for a results-oriented, customer obsessed support engineer, who can help us creating a positive experience for our customers across Amazon. Our ideal candidate thrives in a fast-paced environment, relishes working with highly scalable micro services architecture, and enjoys troubleshooting and problem solving within highly complex business contexts that are typically being defined in real-time. You will learn all about how to design, implement, test and support highly scalable solutions using the AWS cloud platform and its many products, working with best in class professionals.Key job responsibilities· Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services· Work on operations and maintenance driven coding projects, primarily Java/React· Software deployment support in staging and production environments· Develop tools to aid operations and maintenance· System and Support status reporting· Collaborate with Ops/Tech teams for issue resolutionWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Bachelor's degree in engineering or equivalent- Experience troubleshooting and debugging technical systems- Experience scripting in modern program languages- Experience in Unix- 1+ year experience running and maintaining a 24x7 production environment- Experience in Java/React/shell scripts- Knowledge of Java based technologies- Ability to write intermediate level database queries. SQL skills.- Understanding of micro services, workflow modeling, web application development, and industry-standard workforce systems- Excellent documentation skillsPREFERRED QUALIFICATIONS- Experience with AWS, networks and operating systems- Ability to solve complex problems independently- Strong understanding of support processes – SLA, handling tickets, monitoring, processes and metrics.- Proven ability to write scripts and automation using Java- Understanding of the complete deployment life cycle from design, build, test, deploy- Knowledge on application maintainence hosted on AWS would be an added advantage

DESCRIPTIONAs a Support Engineer in International Seller Growth (ISG) Tech team, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will be responsible for troubleshooting technical issues, diagnosing and resolving problems, and providing comprehensive support to our customers. You will also work closely with our development team to identify and resolve software bugs and improve product qualityKey job responsibilities• Troubleshoot and diagnose software issues - On call support • Resolve technical problems in a timely and efficient manner• Maintain a comprehensive knowledge of product documentation and features• Document and track customer and system issues• Provide feedback to the development team on product issues and potential improvements• Automate manual tasks and workflows• Stay up-to-date on the latest software releases and updates• In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering initiatives.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of software development, or 3+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSONSalary: . Date posted: 03/31/2024 08:52 AM

DESCRIPTIONAs a Support Engineer in International Seller Growth (ISG) Tech team, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will be responsible for troubleshooting technical issues, diagnosing and resolving problems, and providing comprehensive support to our customers. You will also work closely with our development team to identify and resolve software bugs and improve product qualityKey job responsibilities• Troubleshoot and diagnose software issues - On call support • Resolve technical problems in a timely and efficient manner• Maintain a comprehensive knowledge of product documentation and features• Document and track customer and system issues• Provide feedback to the development team on product issues and potential improvements• Automate manual tasks and workflows• Stay up-to-date on the latest software releases and updates• In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering initiatives.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of software development, or 3+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSONSalary: . Date posted: 03/29/2024 10:06 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Note: Most likely the shift would be nigh shift-AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time) Role & Responsibilities: - Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.comdeveloper products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved. • Write sample code, client libraries, and contribute to Open Source projects. • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community • Resolve customer service issues and skillfully manage complex customer service problems. • Manage customers' expectations and experience in a way that results in high customer satisfaction. • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. • Assist with the design and delivery of product and other technical training. • Review support cases for technical and troubleshooting accuracy. • Define and describe technical best practices. • Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive. • Complete assigned project responsibilities. • Meet the monthly goals on KPIs such as CSAT, Productivity. Experience/Skills Required: BTech/BS degree in a technical field preferred with a strong academic record. 2 to 8 years engineering / programming work experience. • Lightning Experience - Lighting Web Components & Aura • Modern Javascript • Apex(Synchronous and Asynchronous) • Integration - REST/SOAP/Bulk API • Debugging/Troubleshooting Errors • Visualforce • Sites/Communities/ Force.com • SOQL/SOSL • Deployment- Metadata API/ANT Migration tool/CLI • Flows/Process Builder • Authentication, SSO/Auth Provider • Event driven architecture - Platform Events, Streaming API, Change data capture • Field Service Lightning (FSL) • Mobile Dev • Excellent written and verbal communication skills • Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc. • Understanding of database concepts and data management (RDBMS) and SQL Experience/Skills Desired: • Previous experience with Salesforce.com CRM and its technologies. • Experience as a committer in an Open Source project is a plus. • Salesforce.com Certified Administrator (ADM201 Certified) • Salesforce.com Certified Advanced Administrator (ADM211 Certified) • Salesforce.com Certified Developer (DEV401 Certified)Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About SalesforceFounded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionise companies, careers, and, hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" for 12 years in a row. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company. We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities. Role Scope:Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals.We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun).While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri) AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings TimeEMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings TimeAPAC hours - 5.30 AM IST onwardsWork hours are subject to change depending on Business needs.Note: Most likely the shift would be night shift-AMER hours Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time)Role & Responsibilities:- Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.• Write sample code, client libraries, and contribute to Open Source projects.• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community• Resolve customer service issues and skillfully manage complex customer service problems.• Manage customers' expectations and experience in a way that results in high customer satisfaction.• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.• Assist with the design and delivery of product and other technical training.• Review support cases for technical and troubleshooting accuracy.• Define and describe technical best practices.• Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.• Complete assigned project responsibilities.• Meet the monthly goals on KPIs such as CSAT, Productivity.Experience/Skills Required: Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for ... roles, military experience, volunteer roles, work experience, etc.) 2 to 8 years engineering / programming work experience.• Lightning Experience - Lighting Web Components & Aura• Modern Javascript• Apex(Synchronous and Asynchronous)• Integration - REST/SOAP/Bulk API• Debugging/Troubleshooting Errors• Visualforce• Sites/Communities/Force.com • SOQL/SOSL• Deployment- Metadata API/ANT Migration tool/CLI• Flows/Process Builder• Authentication, SSO/Auth Provider• Event driven architecture - Platform Events, Streaming API, Change data capture• Field Service Lightning (FSL)• Mobile Dev• Excellent written and verbal communication skills• Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.• Understanding of database concepts and data management (RDBMS) and SQLExperience/Skills Desired:• Previous experience with Salesforce.com CRM and its technologies.• Experience as a committer in an Open Source project is a plus.• Salesforce.com Certified Administrator (ADM201 Certified)• Salesforce.com Certified Advanced Administrator (ADM211 Certified)• Salesforce.com Certified Developer (DEV401 Certified)Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/05/2024 03:14 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. IN THIS ROLE YOU WILL:Triage incoming cases and assign to the appropriate queueDemonstrate the ability to prioritize and research customer issues, leveraging internal resources and SMEs as necessaryBe a trusted advisor to our customers on issues related to Training and Certification with a focus on customer satisfactionEffectively address and resolve cases according to SLAs/SLOsPrioritize and escalate customer issuesProvide peer mentorship to team members through a Swarming frameworkContribute to enhancing and streamlining support processes and knowledge articlesAssist in identifying trends in problems or customer questions, so we can proactively address before they might escalateROLE REQUIREMENTS2 to 5 years of support experienceHighly organized with excellent attention to detailAbility to learn new tools and processes quickly and apply skillsProven analysis, troubleshooting and problem-solving skillsExcellent written/verbal communication skills (English)PREFERRED REQUIREMENTSExperience providing Support in EnglishPrevious experience with Salesforce.com CRM and its technologiesExperience supporting training or certification programsAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/05/2024 03:14 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri) AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Note: Most likely the shift would be night shift-AMER hours Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time) Role & Responsibilities:- Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.• Write sample code, client libraries, and contribute to Open Source projects.• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community• Resolve customer service issues and skillfully manage complex customer service problems.• Manage customers' expectations and experience in a way that results in high customer satisfaction.• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.• Assist with the design and delivery of product and other technical training.• Review support cases for technical and troubleshooting accuracy.• Define and describe technical best practices.• Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.• Complete assigned project responsibilities.• Meet the monthly goals on KPIs such as CSAT, Productivity.Experience/Skills Required:BTech/BS degree in a technical field preferred with a strong academic record.2 to 8 years engineering / programming work experience.• Lightning Experience - Lighting Web Components & Aura• Modern Javascript• Apex(Synchronous and Asynchronous)• Integration - REST/SOAP/Bulk API• Debugging/Troubleshooting Errors• Visualforce• Sites/Communities/ Force.com • SOQL/SOSL• Deployment- Metadata API/ANT Migration tool/CLI• Flows/Process Builder• Authentication, SSO/Auth Provider• Event driven architecture - Platform Events, Streaming API, Change data capture• Field Service Lightning (FSL)• Mobile Dev• Excellent written and verbal communication skills• Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.• Understanding of database concepts and data management (RDBMS) and SQLExperience/Skills Desired:• Previous experience with Salesforce.com CRM and its technologies.• Experience as a committer in an Open Source project is a plus.• Salesforce.com Certified Administrator (ADM201 Certified)• Salesforce.com Certified Advanced Administrator (ADM211 Certified)• Salesforce.com Certified Developer (DEV401 Certified)Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/06/2024 03:15 PM

DESCRIPTIONRecruiting Technology Solutions and Support (RTSS) team within Talent Acquisition eXperience and Innovation (TAXI) supports technical tools and TA partners across the prospect-to-hire life cycle. RTSS helps with issue resolution and root cause analysis, partnering with development teams to improve the tools that Amazon uses to Hire. RTSS strives to uphold operational and quality standards while driving efficiencies for our customers.Key job responsibilities· Candidate should be willing to work in a 24*7 kind of work environment and should be flexible to do night shifts and weekend’s working.· Analyze and troubleshoot recruiting systems questions and requests from recruiters, hiring managers, and employees globally.· Have deep functional domain knowledge of recruiting systems to design business solutions.· Solve business problems with simple solutions, applying appropriate configuration or customization to recruiting systems to meet the needs of the business.· Drive adoption of best practice techniques to communicate with business users, including functional analysis, data flow, and data analysis.· Research problems, plan and recommend solutions to help prioritize system solutions that reduce defects.· Document Standard Operating procedures, technical knowledge to ensure clarity, consistency and updatesAbout the teamThe TAXI team is a part of an organization supporting the systems used by recruiters and interviewers to help Amazon scale its hiring processes. The team strives to uphold world-class operational and quality standards while driving efficiencies within these services.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Bachelor's degree in engineering or equivalent- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience documenting technical customer issues- Strong ability to dive deep while working with customers, troubleshooting, diagnosing, and resolving, and documenting problems across various technologiesPREFERRED QUALIFICATIONS- 2+ years of technical support experience- A team player with a solid work ethic- Great organizational skills and attention to detail- Strong interpersonal skills and ability to effectively communicate technical information to internal and external customers or vendors- Proactive and forward-thinking attitude and creative problem-solving ability- A motivated self-starter who can work independently in a fast paced, ambiguous environment

BASIC QUALIFICATIONS- 5+ years of software development, or 5+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- Experience in agile/scrum or related collaborative workflowDESCRIPTIONWe want Amazon.com to be the place where our customers can find, discover and buy anything online! Whatever our customers tell us they want, we will find the means to deliver. In doing so, we will create the most customer-centric company in the universe, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. With your help, Amazon.com will continue to enable people to discover new worlds and create change in a meaningful and lasting way.We are looking for experienced support Engineers who can lead support activities for seller compliance in delivering high quality software solutions to support variety of customer use cases and are scalable to handle amazon volume.Key job responsibilities* Collaborate with with Tech and Non-Tech stakeholders to ensure smooth and on-time publication of EPR Reports and EPR Remit declarations for EU Sellers* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Regular interactions with various internal business-owners (like engineering and product teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Expected to learn the technologies and use the tools required to perform data processing like: Cradle, SQL, Ratchit, Quicksight; AWS technologies like: Lambda, SQS, SNS, Dynamo DB , S3 , CloudwatchWe are open to hiring candidates to work out of one of the following locations:Hyderabad, AP, IND | Hyderabad, IND | Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Knowledge of distributed applications/enterprise applications- Knowledge of UNIX/Linux operating system- Experience analyzing and troubleshooting RESTful web API callsSalary: . Date posted: 04/10/2024 10:13 PM