Unit Manager Salary in Hyderabad - PayScale

DESCRIPTIONAn ideal candidate for this role is a leader with demonstrated ability to implement workforce management methodologies, process mapping, and optimization techniques and make data driven decisions to meet business goals. As a Global Command Center Manager you will be managing a team of Workforce RTAs and Analysts and support worldwide network of business units, and operational centers. You will monitor all issues that impact service levels and take actions to resolve or reduce the impact, notify support teams as required and perform operational & oversight responsibilities as required to ensure all SLAs are met. Other KRAs include-evaluate facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivity such as tool or system outages. In this role you will experience a wide range of problem-solving situations that require immediate real time intervention. This role will also require cross-team collaboration, project management, and excellent communication skills. The successful candidate will work closely with multiple business teams, Site Operations, Training, Analytics and Leadership. A passion for developing a standard Global WFM model is required, as is engaging with their team to do the sameAbout the teamWant to join the Earth’s most customer centric company? Do you like to dive deep to understand problems? Are you someone who likes to challenge Status Quo? Do you strive to excel at goals assigned to you? If yes, we have opportunities for you. Global Operations – Artificial Intelligence (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.Are you somebody that likes to use and analyze big data to drive business decisions? Do you enjoy converting data into insights that will be used to enhance customer decisions worldwide for business leaders? Do you want to be part of the data team which measures the pulse of innovative machine vision-based projects? If your answer is yes, join our team. GO-AI is looking for a motivated individual with strong skills and experience in resource utilization planning, monitoring and mitigating program performance in real time and execution of scalable and robust operational mechanisms (such Business continuity Planning) , to join the GO-AI GCW team. In this position you will be responsible for supporting our sites to run global command center for the rapidly expanding GO-AI team to manage service levels for our customers. The role requires the ability to work with a variety of key stakeholders across job functions with multiple sites.We are looking for an entrepreneurial and action oriented individual, who is passionate about their work, understands how to manage service levels across multiple skills/programs, and who is willing to move fast and experiment often.We are open to hiring candidates to work out of one of the following locations:Virtual Location - UPBASIC QUALIFICATIONS- 5+ years of leading large complex programs experience- 5+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules

Job Number 24053968Job Category Finance & AccountingLocation Hyderabad Marriott Hotel & Convention Centre, Tank Bund Road, Opposite Hussain Sagar Lake, Hyderabad, Andhra Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for following established procedures in ordering, receiving, storing, distributing and payment of items. Formulates an approved vendors list encompassing all categories.CANDIDATE PROFILE Education and Experience 4-year bachelor's degree in Finance and Accounting or related major. or a minimum of 2 years' experience in Purchasing or a related field.CORE WORK ACTIVITIES Managing Work, Projects, Policies, and Standards for Purchasing Across Departments • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. • Assures sanitation compliance. • Assists Executive Chef in all aspects of purchasing (e.g., Food, Beverage and Controllable) to ensure quality and profitability. • Orders all food and beverage based on business needs. • Assists Executive Chef in maintaining/lower budgeted food/controllable costs. • Delegates and enforces first in/first out inventory rotation for all storeroom products. • Maintains sanitation and safety standards as specified in the brand guidelines. • Ensures that proper safeguards are in effect for the security of the food and beverage storeroom assets. • Enforces item use-up with storeroom personnel and kitchen management to keep inventory at lowest level possible levels. • Communicates with kitchen, restaurant management and vendors to ensure timing of deliveries satisfies advanced food production needs. • Checks invoice on goods received against shipment to ensure quantity, quality, weights and purchase specifications are as ordered. • Uses existing computer programs to perform daily and period end food and beverage costs. • Maintains inventory controls for proper levels, dating, rotation, requisitions, etc. • Completes administrative tasks on a timely basis (e.g., C-7s, menu costing, general office duties). • Completes period end inventory according to Food and Beverage and Accounting standard operation procedures. • Calculates figures for food and beverage inventory. • Ensures that price and product availability issues are communicated as needed to the F & B Director and Executive Chef. • Ensures all LSOP's are adhered to by all employees. • Receives and inspects all deliveries. • Maintains an accurate controllable log and beverage perpetual • Ensures accurate administration of all invoices, and adherence to proper bookkeeping procedures.Demonstrating and Applying Accounting Knowledge to Purchasing Operations • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. • Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. • Keeps up-to-date technically and applying new knowledge to your job.Supporting Purchasing Operations • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Ensure disciplinary situations are addressed in timely fashion and with consistency. • Ensures performance reviews are completed on a timely basis for supervisors and non-management employees.Maintaining Finance and Accounting Goals • Submits reports in a timely manner, ensuring delivery deadlines. • Ensures profits and losses are documented accurately • Achieves and exceeds goals including performance goals, budget goals, team goals, etc • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Interacts with kitchen staff, vendors and Executive Chef. • Uses existing computer programs effectively to post invoices, update items and costs. • Attends and participates in all pertinent meetings. • Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.Managing Discipline Work, Projects, and Policies • Coordinates and implements accounting work and projects as assigned. • Coordinates, implements, and follows up on audits for all areas of property operations. • Complies with Federal and State laws applying to operations procedures. • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Analyzes information and evaluates results to choose the best solution and solve problems. • Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. • Balances ledgers.Supporting Property Operations • Works with operations teams to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Evaluates if discipline teams are meeting service needs and provides feedback to teams. • Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place. • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. • Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. • Works with team to put sustainable work processes and systems in place that support the execution of the strategy. • Reviews reports and financial statements to determine operations performance against budget. • Communicates a clear and consistent message regarding departmental goals to produce desired results.Managing and Monitoring Activities that Affect the Customer and Guest Experience • Provides excellent customer service by being readily available/approachable for all customers and guests. • Takes proactive approaches when dealing with customers and guest concerns. • Extends professionalism and courtesy to customers and guests at all times. • Responds timely to customer service department request. • Ensures all team members meet or exceed all hospitality requirements.Supporting Profitability • Supports annual quality audits. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.Supporting Safety Standards and Work Procedures • Implements property emergency plan. • Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS. • Implements and sustains property accident prevention programs. • Follows property-specific recovery plans.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Demonstrates self confidence, energy and enthusiasm. • Manages group or interpersonal conflict. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Manages time and possesses organizational skills. • Presents ideas, expectations and information in a concise, organized manner. • Uses problem solving methodology for decision making and follow up. • Makes calls if necessary.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/27/2024 04:54 PM

BASIC QUALIFICATIONS- 8+ years of tax, finance or a related analytical field experience- 5+ years of advanced proficiency in Excel (pivots, lookups, etc.) experience- 2+ years of Accounts Receivable or Account Payable experience- 6+ years of applying key financial performance indicators (KPIs) to analyses experience- 6+ years of building financial and operational reports/data sets that inform business decision-making experience- 6+ years of creating process improvements with automation and analysis experience- 5+ years of direct management experienceDESCRIPTIONAmazon is seeking an experienced Finance Manager to support financial reporting and analytics in Amazon Transportation Services, a leader in the global supply chain revolution through pioneering robotics, revolutionary automation initiatives, seeking sustainable solutions such as electric vehicles, and introducing one-day delivery for millions of products, in order to deliver billions of packages to delight customers Career Opportunities:Controllership seeks an Accounting and good in Finance to own Financial Reporting and Analytics and ensure financial statements are correct in transportation space for inbound, middle mile and outbound. Experience in this team opens up several career opportunities across Amazon. You will learn to produce insightful financial reporting, build robust and repeatable financial processes, controls, and perform in-depth analysis on transportation spend numbers. Given the nature of our business, you will learn to venture into unknown territory, and learn how to succeed in a new space. Team Exposure:This role partners across transportation, fulfilment, supply chain, and technology teams to improve efficiencies while improving customer experience globally. This role works with business intelligence engineers, accountants, accounting managers, data engineers, program and product managers. This role creates a "learn by doing" environment by engaging with business and technology to promote and encourage continued customer focus. You will anticipate and resolve bottlenecks while balancing business needs and escalating where appropriate. Success in this role:The successful candidate has demonstrated the following : Good in developing insights using financial trend analytics, activity based costing, econometrics, and/or statistics. The candidate should have excellent verbal and written communication as the role requires heavy partnership with global teams. This role will work in a dynamic environment working with some of the world's largest data sets in logistics costing and financial reporting. As such, the finance manager must combine excellent business analysis skills and should be able to derive actionable cost measures for consumption across Amazon.Key job responsibilities - Use solid financial knowledge and business acumen to build financial models, interpret data, draw conclusions, and make recommendations that deliver results, drive improvements, and influence leaders throughout Amazon. These decisions can have global impact. - Delivers weekly/monthly financial close. Uses financial systems and advanced MSExcel functions to work with large data sets. Outputs plans, forecasts, budgets, and consolidations. - Driving continuous improvement and standardization of processes, including implementation of good practices in the controllership area - Supporting financial reporting and operating planning, demonstrating finance acumen and should be able to quickly adopt to different business needs - Preparing concise documents, tailored to various levels of stakeholders, and collaborating with operations' leaders and other teams - Uses active listening skills intuitively to communicate data (both written and verbal) in a clear, concise, and unambiguous manner. Adjusts style for various audiences to articulate complex finance issues clearly. - Collects and analyzes quantitative data to develop relevant reports that drive cost reductions. - Participates in hiring, developing, and mentoring peers and team members. Seeks and leverages diverse perspectives in all activities. - Identifies opportunities to resolve defects proactively. Improves, scales, or simplifies finance tools across teams and organizations.A day in the lifeThe Finance Manager blends advanced reporting, critical thinking and project management skills while understanding and further developing financial applications. A typical day in this role provides an opportunity to resolve ambiguous problems, own month end close deliverables, work with tech partners to resolve technical issues and ensure successful accounting automation launch for month end close processes.About the team Transportation Controllership is a global finance team responsible for Financial Reporting activities, establishing Financial Control Frameworks and Advance Analytics in the transportation space, including import, domestic inbound, warehouse transfer, and outbound shipments. We partner closely with transportation business units and tech teams as they work to continually refine and scale the business to keep pace with Amazon's rapid growth. Along with our partners in Accounting, we are responsible for the contractual and managerial closing the books on Transportation spend.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 6+ years of mentoring junior finance and/or business team members experience- 3+ years of working with senior staff (e.g. c-suite) experience- MBA, or CPA- Experience working with large-scale data mining and reporting tools (i.e. SQL, MSAccess, Essbase or Cognos) and providing recommendations based on results of ad hoc analyses to management for strategic decision-makingSalary: . Date posted: 03/29/2024 09:27 AM

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Robotics Development Senior Manager..At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.Responsibilities:Keymember of RPA Center of Excellence, providing advice and consultancy to the CoEand business units. Developmentof strong relationships across business teams, IT, and with third partyvendors. Responsiblefor hiring, coaching, career development planning, and direct supervision ofoffshore RPA developers, architects, and process controllers. Developmentand maintenance of the RPA operational model and governance for automationservices. ImplementedPega coding standards, best practices and methodologies. Reviewand approval of process definition and solution design documents. Developmentof post-production RPA services support framework and defined the measurementsand metrics. Requirements:Pega 7.x/8.xworking experience with Agile5+ years ofexperience using PegaSound technicalskills around Pega 7.x/8.xGood hands onexperience in implementing PEGA integration services using REST, SOAP, Email, RelationalDB, Java or .NET Minimum 3+ yearsexperience with Pega Development/ Design, support Qualities andExperience 10+ years ofsoftware engineering experience 5+ years ofmanaging development teams 5+ years ofexperience building large-scale, highly available distributed systems 5+ years ofexperience in an Agile Scrum environment The candidate mustbe a “player-coach” professional, with excellent interpersonal andcommunication skills and ability to liaise effectively across all levels in theorganization Proven ability toeffect and manage change • Strong organizational skills and ability tomulti-task and meet deadlines in a fast-paced environment Proven leadershipskills and ability to build and maintain high performing teams Excellent Problemsolving and troubleshooting skills Ability to quickly and accurately respond to issues as they arise

Greetings from VAM SYSTEMS…. VAM SYSTEMS is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India. We offers a comprehensive list of services in the field of IT infrastructure m

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Industries' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Manager and technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customisation. ResponsibilitiesYou'll be responsible for handling, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customers' needs.Our customers expect easy-to-use applications that drive down agent handling times, enhance the user experience, and integrate seamlessly with their other systems and tools. And that's where you come in! You'll help us bring the wow factor to our customer deployments - improving the Industry Cloud product to deliver user-friendly, innovative web, and mobile apps that are tailored and branded for the specific customer.Salesforce Industries is growing significantly and looking to expand its Customer Success team by hiring passionate and hard-working Managers for our Developers and Full Stack Engineers.Working predominantly with Agile scrum teams, your team will be building out complex business processes using Industry Cloud technology and the toolkit of the Force.com platform. Your primary responsibility will be to lead, train, mentor, and improve the delivery capabilities of our Technical Consulting team.Working closely with the delivery manager teams, technical consultants, and Salesforce University teams to ensure efficient onboarding training for our technical consultants and ensure the ongoing training and success of our team.You'll report directly to the Sr. Manager/Director of the India Development Center and have up to 10-15 direct reports under your scope of responsibility. You will be required to deliver technical work on projects at 50% utilization and balance that with leading your team of Technical Consultants.Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is proven accurately and the go-forward solution is easy to maintain and meets standard processes. This includes a lead role in project discovery and definition workshops, contributing to creating scope and development estimates and documenting requirements and designs.Effective in understanding business needs and distilling the information into business and technical requirementsCollaborate with internal partners (sales/pre-sales, engineering, other services teams, etc.) to help customers improve the value of their Salesforce Industry products and services.Designing ground-breaking technology solutions and working directly with customers to meet their business requirements in accordance with industry-standard processesResponsible for the application design, development, and support of Salesforce-related projects. The candidate must demonstrate dynamic leadership in the full life cycle of the software development environment.Through the use of UML diagrams, design documentation, and best-practice methodologies; the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support.Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely supervised by working with the development teams.Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies.Advocate and implement standard process development methodology to drive quality delivery of enterprise solutions.Experience :Extensive experience and understanding of the Insurance (General or Health) Sector and the need for digital disruption.A foundational understanding of the individual, small group, large group, medicare plans supporting medical, dental, vision offeringsA solid understanding of Payer & Provider Sector Network Management of Healthcare & Salesforce Health Cloud Data ModelExperience delivering Member Care & Patient Management solutions to Healthcare customersIn-depth understanding of key health and insurance principles, including insurance product configuration, rating models, Policy fulfillment, Policy administration, underwriting, claims processing, provider network management, etc.8+ years of experience working on deployment teams, ideally using Agile development techniques.Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Health/Insurance clients.Experience leading teams in the analysis of sophisticated problems, and the design and implementation of related solutions.Experience in Salesforce (SFDC) CRM with end-to-end implementation experience. Salesforce.com integration experience, including between different business systems as well as working with integration tools.Solid experience with configuration, customization, and programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment, Salesforce.com s-controls. and implementing new instances of Salesforce.com from scratch.Additional Salesforce.com experience includes Workflow Alerts and Actions, Approval Workflow, Process Builders, and Lightning Flow.Strong practical deployment knowledge of Lightning, VisualForce, Flex, and LWC.Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.Understanding of DevOps and Release Management for large-scale transformation projects.A self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills to connect with customers, partners, and internal team membersQualificationsExperience leading professional consulting teams delivering large enterprise-scale Salesforce implementations.Experience in agile and hybrid SDLC models including full lifecycle deployments.10+ Years of experience leading Salesforce technical consulting projects and handling individual contributors.5+ years experience in Project Management Roles. Experienced in leading external client projects in positions of growing responsibility in the delivery of business consulting and systems development.3+ Years of experience implementing enterprise software packages2+ Years Implementing Salesforce CRM Projects including Sales Cloud and Service CloudConsistent track record of training and coaching junior consultants to thrive in a professional consulting environment as well as assisting direct reports in the definition and attainment of individual goals.A good understanding of user interface design principles, with a consistent track record of creative Salesforce developmentYou'll have experience working with a variety of technology and the ability to multi-task between different projects and workflow stagesYou'll have experience working on deployment teams, ideally using Agile development techniquesYou'll be passionate about developing apps that are both eye-catching and intuitiveYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills, equally comfortable with crafting emails as delivering a technical presentation or demoYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundYou are a technical guide with Full-Stack Engineering and Salesforce Development including HTML, CSS, JavaScript, Apex, LWC, etc. as you will serve as an escalation point for your team of Technical Consultants; Build credibility and trust within the Salesforce Industries professional services group.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)- Salesforce.com Certification RequiredTECHNICAL SKILLSIn-depth knowledge of Health and General Insurance processes in industry-specific solutions (e.g. product configuration, rating models, quote, policy management, underwrite, claims, provider network management, etc.)Understanding of individual, small group, large group, medicare plans supporting medical, dental, vision offeringsData modeling, Process modeling tools, and standard methodologiesSalesforce Sales/Service Cloud, Health Cloud/Insurance Cloud ConsultantHTML5, CSS3, JavaScript and moreAngularJSJava, SOAP APIs, REST (JSON, XML)Data modelingProcess modeling tools Salesforce.com Certifications (Admin, Developer )PREFERRED QUALIFICATIONSDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Salesforce (Apex, VisualForce, Lightning)Agile SCRUM Master CertificationEPC/CPQ/OMSalesforce Certification - Platform Developer I or more preferredIndustry domain experience in Insurance, Health Insurance, Telecommunication, Energy, and/or the Government sector is idealExperience with the Vlocity suite of products is a plusAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

DESCRIPTIONSupport Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon’s world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative for fulfillment and enables third party Sellers to rapidly grow their business. The FBA Support Ops team is a critical operational group that reviews Sellers’ financial and inventory related questions, provides coaching to Sellers on defects, and manages Jeff B and VP level executive escalations. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller requests. Support Ops has a head start of 7 years into managing FBA operations, equipped with dedicated support teams like AA (Associate Advisors), QA (Quality Audit), L&D (Learning and Development), CP (Capacity Planning), Analytics & Tech. In 2019, the team launched its operations in Hyderabad, India and further expanded its global presence to China in 2020. This role requires a leader to manage the front line managers, and their respective teams. If you are passionate about people, process and stakeholder management and are excited to take on new business challenges, this is the right role for you.ROLE: The Support Operations Manager is in charge of managing multiple entry level managers and their respective teams (15-20 Investigators per team). This would consist of multiple teams of Investigation specialists (~75-80 headcount) who investigate seller inventory on Amazon platforms for reported misses units, and take appropriate actions at an shipment level based on processes, tools and high-judgment decisions. You will be responsible for tracking performance standards, identifying and leading process improvement opportunities, and drive collaboration among Operations & Support Teams. The candidate should possess strong written/verbal communication skills to effectively anchor discussions with leadership, ability to lead and motivate large teams, managing through ambiguous situations and a result driven focus within a production/contact center environment. Operations: The candidate needs to be able to drive results in a production environment. Must lead their team and stakeholders towards meeting operational metrics of quality, productivity, and service levels. Will be responsible for setting the goals and vision for the function(s) operating under the candidate. Stakeholder Management and Communication: The candidate would need to interact with multiple stakeholders within India and globally and at times, would be required to influence and drive consensus between teams. The candidate would also be required to write high impact, clear and concise documents (Support Strategies, Business review documents, etc.). People Leadership: The candidate would be responsible for creating mechanisms for employee growth and development. This would mean enabling L4 People Managers and creating strong succession plans. Will strike the right balance between effective delegation while maintain a strong connect with the team through different communication channels (1:1 connects, Huddles, Open office hours etc.). Process Improvements, Automation, and Innovation: The candidate would need to drive innovation within the team, such that operational inefficiencies can be removed and existing procedures/SOPs be enhanced. Should be able to identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female/ Disability/Veteran/Gender Identity/Sexual Orientation.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of team management experience- 8+ years of operational and/or retail management experience- Experience as a manager of managers- 4+ years of operations, risk, fraud investigations industry experience- Experience using data to influence business decisionsPREFERRED QUALIFICATIONS- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level- Experience in operational excellence using six sigma methodologies

DESCRIPTIONThis role will be based in the HYD13 office in Hyderabad, India.At Amazon, our mission is to be earth's most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Ops Talent Development team as a Sr. Learning Program Manager.We are looking for a dynamic, self-starter to join our EU Amazon Transportation Services Learning Team as a Senior Learning Program Manager, overseeing both programmatic and relationship aspects with our HYD based L3+ Leaders. We are customer-obsessed and innovative in our efforts to increase leadership capability. This means we build our own highly customized and targeted solutions that directly serve the business. We work backwards from business development needs through deep dives and critical analysis of our talent movements. This role will support development of our ROC HYD leaders - from first-time leaders to leaders of leaders. They will be responsible for formulating and implementing the strategy for HYD learning and development initiatives supporting ROC Operations. We need a creative leader who is hands-on, has a strong knowledge of both the learning space as well as program management, combined with a data-driven approach to solution development. Stakeholder management and leading initiatives at a European level are key aspects of this role.The Senior Learning Program Manager will need to invent in order to simplify and be able to operate successfully in a space where there is high ambiguity and a great need to partner with other Learning professionals for best practices or building programs from scratch. Qualifications include excellent verbal and written communication skills, as well as proven experience leading program or project management tasks. This role entails providing strong leadership and direction to corporate learning resources as well as field personnel across the business unit. They will have previous experience facilitating training for large audiences with strong results.Key job responsibilitiesKey job responsibilities • Build strong partnerships with business leaders to understand their learning needs and ensure targeted solution development. Dive in to quickly learn about learners' goals and challenges, their work environment, how they walk (fast) and how they talk (straightforward). • Leverage science and data driven approaches to design and deploy learning and performance solutions. Use rapid design and distribution methods (virtual, classroom, blended and multi-media) that best suit needs and which tangibly and positively impact performance. • Manage collection of, interpret and analyse business data to report conclusions and make recommendations based on findings. • Produce written reports to communicate and gain support for solutions, measurement and evaluation plans. • Select, design and deploy appropriate mechanisms to measure learning impact.• Content Creation experience with tools such as Vyond, Articulate 360, Canva etc. • Experienced Facilitator, comfortable with in-person and virtual facilitation across all levels of participants. • Strong Learn & Be CuriousA day in the lifeCandidates should have a creative, hands-on approach, as well as strong knowledge of creating Learning content, manage projects independently and focus on the learning experience for a curriculum. Will also provide technical and specialized expertise on solution design.They will have knowledge on instructional design, Learning Management Systems and possess effective presentation and persuasion skills. This role requires the ability to influence without authority. . Will work to standardize, simplify and improve the overall learning experience across ATS. They will consistently seek to make a positive impact on key business metrics, which include, safety, quality, productivity, and customer experience.About the teamSafety is paramount: for our learners, we equally prioritize psychological and physical safety to foster employee well-being.We make an impact; we deliver meaningful learning solutions and set mechanisms to measure, verify, and celebrate their success. We are people partners. From Associate to Executive, we ensure that the voice of our customers is integrated into all learning products. We champion a growth mindset by promoting inclusive behaviors for all; we advocate for ownership and dedication into continuous learning and development. We use technology and blended learning to deliver need-driven, inclusive, innovative, and scalable learning for our customers.We deliver learning solutions at speed, whilst never compromising quality.We are authentic human beings, respectful of each other. We leverage our diverse skill set and hold each other accountable to a high bar.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONSRelevant experience in a Learning Program Manager or training roleExperience with Learning Management Systems (LMS) platformsPREFERRED QUALIFICATIONSExperience with working with data analysis, dashboards, stakeholder engagement and possess effective presentation and facilitation skillsExperience with Leadership Development programsSalary: . Date posted: 04/10/2024 10:14 PM

BASIC QUALIFICATIONS• Should be currently in people management role with a minimum of one year of direct people management experience. • Any graduate and above (or) an equivalent degree with people managerial experience.• Demonstrated team-building skills within own team or across other teams.• Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth.• Demonstrated skill in developing and implementing new strategies and procedures.• Demonstrated ability to devise and communicate administrative and procedural decisions.• Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback.• Proven ability to report and analyze data.• Demonstrated ability to initiate and drive process improvements.Note: This is not a virtual or hybrid role. candidate should be open to work from office all 5 days.DESCRIPTIONFulfillment By Amazon (FBA) is built around Amazon's world class capability in ordering, fulfillment, transportation and customer service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable third party Sellers to rapidly grow their business. As mentioned by Jeff Bezos in his annual letter to shareholders, FBA is one of the strategic long-term opportunities for the company to improve the lives of Sellers and buyers while leveraging our billion-dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. The FBA Support Operations team reviews Sellers' financial and inventory related questions, and ensures they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller reimbursement requests. FBA Support Operations team is seeking highly motivated Supervisors to lead teams of up to 20 front-line associates. An FBA Support Operations Supervisor holds a front-line management position responsible for managing a team of Machine Learning Data associates. The role is a mix of people and process management and a successful candidate is one who can respond to day to day people issues, while maintaining a focus on the bigger picture.Key job responsibilities• Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.• Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development.• Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.• Partner and communicate with stakeholders to ensure consistent employee experience.• Lead team meetings focused on team performance, policy and site updates, and team-building activities.• Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings.• Initiate and drive process improvements.Note: This is not a virtual or hybrid role. candidate should be open to work from office all 5 days.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONSPeople Management Skills:• Demonstrated ability to develop, direct, and manage a team.• Skilled in developing and implementing new processes and procedures.• Ability to organize, prioritize and schedule work assignments.• Ability to develop, plan, and implement short and long-range goals (both for individuals and for the team).• Demonstrated passion for delivering a positive Customer experience.• Ability to perform ambiguous tasks without guidance and support.• Ability to foster a cooperative environment and work in a collegial fashion with peers in other organizational units.• Can adapt well to changing circumstances, direction, and strategy.• Ability to manage team performance through training, coaching, and process improvement.Communication Skills: • Strong interpersonal and communication skills and the ability to communicate effectively with a wide range of constituencies in a diverse community.• Demonstrated team building skills: within own team/across other teams.• Ability to provide objective performance feedback.• Ability to maintain composure in critical situations and communicate clearly with both internal and external Customers.• Excellent documentation skills.Continuous Improvement:• Strong history of proposing ideas for new metrics and tools.• Ability to own data collection and reporting for deep dives and escalations.Salary: . Date posted: 04/12/2024 09:11 AM

DESCRIPTIONAmazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, etc.) to allow them to deliver packages safely and on time.As Sr Program Manager, you will work as a strategic advisor to the internal and external stakeholders while driving the adoption and engagement of our WW ROC programs for training. This role requires you to think big, dive deep and showcase your people management and program management skills. You must be highly analytical, able to work effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will lead a diverse team across various levels and capabilities (program managers, trainers and business analysts) to drive results for our Transportation Operations in NA and EU. You will bring innovation, passionate voice, and an ability to prioritize and execute on a fast-moving set of strategic priorities and operational initiatives. You will be responsible for developing long term OP planning, 3YP (three-year vision plans) and strategic roadmaps for quality and training. In addition to the above long-term strategic planning, you will partner closely with operations, workforce planning, learning partners and technology teams to operationalize and deliver the training plans in mid and short term. You will also set and drive the culture of defect reduction through continuous improvement cycles while driving accountability across multiple business units in order to deliver large scale high visibility/ impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience.It's an exciting role where you will interact with the Sr. leaders (Directors and VPs) from different organization in NA and EU. Also, you will be part of some key global initiatives and new programs to be launched in NA and EU.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of team management experience- 5+ years of cross functional project delivery experience- 5+ years of program or project management experience- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- Experience managing, analyzing and communicating results to senior leadershipSalary: . Date posted: 04/12/2024 10:09 PM