Operations Management Salary in Hyderabad - PayScale

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Data Quality operations engineer to join our team in Hyderabad, Telangana (IN:TG), India (IN).We are seeking a highly skilled and detail:oriented individual to join our team as a CMDB Data Quality operations engineer.In this role, you will be responsible for working with our Compute, Storage and Network teams helping to manage and maintain the Configuration Management Database (CMDB) to ensure accurate and up:to:date information on all business:critical assets.WHAT YOU'LL DO:: Youll provide technical support and assistance around CMDB Management Processes and Tools to infrastructure and operations teams around across the globe.: Manage and maintain the CMDB in accordance with ITIL best practices and ensure accurate tracking of configuration items and their relationships.: Ensure accurate and complete data entry of all assets and configuration item: Identify and resolve any data discrepancies or inconsistencies within the CMDB: Coordinate with various teams to gather asset information and update the CMDB accordingly: Conduct regular audits to verify accuracy and completeness of CMDB data: Develop and implement processes for ongoing data maintenance and improvement: Provide support and training to end:users on CMDB:related processes and proceduresTO SUCCEED IN THIS ROLE:: Broad knowledge of IT infrastructure components: Knowledge of the IT Operations Management (ITOM) suite of capabilities, to include Discovery, CMDB, Event Management, Service Mapping, etc.: Familiarity with IT Service Management toolsets like ServiceNow, including its CMDB module Discovery and other integration related to CMDB population.: Understanding of SNMP, SSH, and WMI based discovery and authentication protocols.: Hands:on experience in troubleshooting ServiceNow Discovery, CMDB, and IT Asset Management.: Proficiency in ITIL Service Lifecycle Management, armed with ITIL v3/v4 certification.: Excellent attention to detail and strong analytical skills: Proficiency in data analysis and problem:solving: Ability to work collaboratively with cross:functional teams: Strong communication skills, both written and verbal About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

TTEC is seeking a ServiceNow Administrator to join our Technology Services team.Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!We are currently searching for a Cornerstone Performance Management Administrator to support our internal performance management platform. The ideal candidate will be a self-starter with excellent communication skills and interpersonal skills with the ability to perform autonomously in a fast paced environment in support of regular review processes. This role will work heavily with Management, Operations and other development teams to accomplish the goals.What you’ll be doing:* Maintain and support Cornerstone Performance Management operational functions* Work with a diverse customer base of internal clients to develop processes and solutions that increase and enhance productivity* Perform technical validation and testing to ensure requirements are satisfied with sample data* Recommend improvements or changes to technical and functional designs where appropriate* Perform regular data audits and resolve identified issues* Repair and recover from hardware or software failures; coordinate and communicate with impacted user groups* Escalate to vendor for defect and incident resolution as requiredWhat skills you will bring:* An experienced professional who possesses a comprehensive knowledge of Human Resource talent evaluation best practices and procedures, along with project management experience* 1-3 years of experience as a Cornerstone administrator* Strong verbal and written skills* Strong analytical and problem solving skills* The ability to work well with people from many different disciplines with varying degrees of technical experience.* The ability to adapt to a dynamic, rapidly changing business and technical environment.* System/Process Automation (Orchestration) experienceWho We Are:TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services.We offer a highly competitive compensation and benefits package and the opportunity to join the team in a ground-floor career growth opportunity.Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

We are looking for a " Sr. Application Engineer "for one of our esteemed Clients for Hyderabad Location.RESPONSIBILITIES:Provide service to SaaS/Cloud Services by providing proactive knowledge and acting as an escalation point for Service Operations. Resolve issues and incidents within SLA.Proactively work with vendors and providers on issues identified in products and chase issues until successful resolution. Timely resolution of issues within work streamIndependently implement approved medium and large scale projects that align towards service and departmental goals.Lead, coordinate, and manage all aspects of application design and implementation.Oversee the development, and implementation of service/application software solutionsParticipate in design of new application, and strategies.Manage relationships with counterparts including functional owners or work streamsLiaise with company's database, Network/Systems and NOC teams for prompt rectification of any problems or emergencies.Provide direction for the Network Operations team in support of application support.Coordinate and conduct training sessions for junior system administrator staff.Provide guidance and support to the enterprise; act as single point of contact Applications Operations related issues.Coordinate with network engineering to ensure availability, reliability, and scalability of applications to meet business demands.Recommend and execute modifications to application infrastructure in order to improve efficiency, reliability, and performance for application.Implement automation for Application deployments.Implement monitoring for Applications and Services.Keep current with related technologies and releases.Develop and execute test plans to check infrastructure and systems technical performance in relates to applications.Report on findings and make recommendations for improvement.Oversee new and existing applications, and software upgrades.Carry off:hours escalation as part of on:call rotation or an emergency with 10minutes of Response Time.Ensure completeness and quality of all deliverables.Ensure adherence to corporate policies and standards to meet compliances, availability and disaster recovery, acting as an escalation point for project team members to provide issue resolution.Document technology deployments by creating Standard Operating Procedures, training guides. Train coworkers and other members of Network Operations staff.REQUIREMENT:At least 5 years of experience supporting customer facing cloud service.At least 5 years of experience supporting 99.9 SLA service.At least 8 years of experience deploying .NET and Microsoft SQL based Releases.At least 5 years of experience with deploying release without service downtime.Experience in carrying on:call rotation duties with 10min of response time.Implement automation for Application deployments.Implement monitoring for Applications and Services.At least 3 years of experience with develop and execute test plans to check infrastructure and systems technical performance in relates to applications. Report on findings and make recommendations for improvement.At least 5 years of experience in overseeing new and existing applications, and software upgrades.Ensure adherence to corporate policies and standards to meet compliances, availability and disaster recovery.

DESCRIPTIONDo you want to be part of the team that ensures Amazon keeps its "best price" promise across millions of products worldwide? Does the challenge of driving decisions in a dynamic environment excite you? Do you love solving complex business problems using technology? Are you seeking an environment where you can drive innovation? Are you a passionate self-starter? If the answer to the above questions is a resounding "YES", read on!Key job responsibilitiesOperations Associate (Compliance India Team), will be high a performing individual contributor, responsible for end to end compliance operations management in various Amazon EU marketplaces. The job involves organizing, planning, prioritizing and scheduling work assignments. In addition to owning the production & quality KRAs for this team. He/she will be the first point of contact to the compliance teams of Amazon and must therefore be comfortable and confident in liaising with remote teams.He/She will also be responsible for queue management, adhere to service level goals and route all tasks through in-house technology. He/She will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. The ideal candidate will have good operational experience as well as exposure to a complex queue management set-up. In addition he/she will be responsible for ensuring the safety, security and integrity of Amazon's systems and data.About the teamThis is a role for Compliance India team, operating from Hyderabad, India.Our customers are selling partners, who are selling variety of products in the Amazon marketplaces while adhering to multitude of compliance rules and regulations in the respective regions. The stakeholders include various support and business teams located across countries such as Luxembourg, UK, Romania, Spain and India. We strive to ensure that our selling partners remain compliant with the regulations in the respective online marketplaces and continue to grow by adding selection and delighting customers around the globe.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor's degree- Experience with ExcelPREFERRED QUALIFICATIONS- Bachelor's degree in a quantitative discipline such as statistics, mathematics, economics, computer science, or any related quantitative fieldSalary: . Date posted: 04/04/2024 10:20 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job DetailsAs the Case Operations Manager, you will be responsible for managing and developing a skilled team of Case Operations Associates. You will oversee the case queue for assignment and will ensure fulfillment of Service Level Objectives (SLOs).In this role you will:* Provide leadership and direction to the team, fostering a culture of collaboration, accountability, and continuous improvement.* Enhance standard operating procedures (SOPs) for case triaging, assignment, and resolution, ensuring adherence to quality and performance standards.* Collaborate with cross-functional teams to define case management workflows and integrate with existing systems and processes.* Monitor team performance and productivity, implementing metrics and KPIs to measure progress and drive efficiency.* Provide regular coaching, feedback, and development opportunities to team members to enhance their skills and capabilities.* Serve as the primary point of contact for escalations and complex case assignments, ensuring timely and effective resolution.* Identify process improvements and recommend enhancements to optimize case management workflows.Role Requirements* Overall 7+ years of experience* 1+ years in a customer service or support role* 3+ years experience in managing customer service or support professionals* Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision* Highly organized with excellent attention to detail* Proactively anticipate customer needs and utilize a deep understanding of their requirements to achieve desired outcomes.* Results oriented * Proven analysis, troubleshooting and problem-solving skills.* Exceptional levels of critical thinking, planning and organizing, decision-making, adaptability, and communication* Excellent written/verbal communication skills* Ability to clearly follow processes and procedures, and make decisions in a timely manner* Demonstrate proficiency in cross-functional collaborationPreferred Requirements* Software industry experience and knowledge* Experience with Salesforce Service CloudAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:19 PM

DESCRIPTIONWant to join the Earth’s most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.Manager I / Front line manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughputKey job responsibilities- Manage a team of 25-30 GO-AI Associates.- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.-Developing and/or referring to performance metrics to drive team performance and business results.- Communicating with Internal customers (ACES, Training , Quality etc) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.-Executing specific people programs on coaching and development and team engagement.-Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.“Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age”A day in the lifePurview of a Manager I (Front line Manager), Operations, GO-AIManager-I, Operations is responsible for managing a team and resolving any potential issues that impact business continuity. The job involves organizing, planning and prioritizing delivery of production and quality KRAs of the team. The candidate should have a basic understanding of the people management and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements and drive business KRAsAbout the teamAbout the teamThe Global Operations - AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. We are open to hiring candidates to work out of one of the following locations: Virtual Location – TSOnsite - HyderabadWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of team management experience - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of – - Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced levelPREFERRED QUALIFICATIONS- Experience in managing critical operational processes, with SLA responsibility- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets- Experience gathering and analyzing large amounts of data and delivering business improvements.- Knowledge of lean six sigma tools / Green belt certified.

DESCRIPTIONInterested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.Alexa Data Services’ (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies. As Team Manager, you will be responsible to :• Manage & monitor performance on job or queue adherence, volume, and quality• Support hiring and training of new Associates• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities• Track quality and utilization metrics• Provide regular, formal & informal feedback to direct reports• Identify and help implement process-related improvement using methodologies s• Communicate effectivelyKey job responsibilities As Team Manager, you will be responsible for : • Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality • Support hiring and training of new Associates • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis • Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities • Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies • Track quality and utilization metrics • File and track tickets, following up on blocks to productivity • Provide regular, formal & informal feedback to direct reports • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean • Communicate effectively A day in the lifeAs Team Manager, you will be responsible to :• Manage & monitor performance on job or queue adherence, volume, and quality• Support hiring and training of new Associates• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities• Track quality and utilization metrics• Provide regular, formal & informal feedback to direct reports• Identify and help implement process-related improvement using methodologies s• Communicate effectivelyAbout the teamInterested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.Alexa Data Services’ (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management. • Proficiency in verbal and written communication skills • Experience in understanding performance metrics and developing them to measure progress against key performance indicators • Overall 7-8 yrs of work experience out of which, at least 3 yrs should have been in a team management role • Must have driven process improvements in the current rolePREFERRED QUALIFICATIONS • Experience with process improvement/quality control tools and methods • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues • Excellent communication, strong organizational skills and very detail-oriented • Strong interest in hiring and developing people in their respective roles • Leadership experience in coaching and performance management • Experience in managing process and operational escalations • Experience with aspects of speech and language technology

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category OperationsJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. ResponsibilitiesOperate efficiently in a demanding environment, maintain composure, demonstrate leadership, and communicate in an exemplary manner.Analyze incoming service requests to assess the customer issue and determine resources that can assist in resolutionLiaise and support the escalations team as requiredDevelop trusted relationships with the leadership team across the organization. Know when, how, and the most effective ways to include executives for awareness and action.Provide consultative advice when issues arise based on cross-functional knowledge of the organization, as well as historical resolution paths.Understand the impact of each service request to our business and use this to to route to appropriate resolution teamTrack and communicate status and resolution to Salesforce personnel in a factual, professional, timely and consistent mannerRequirements BA/BS degree preferred with a strong academic record3+ years of account management, consultation, project management, escalation management and/or support experienceDemonstrate superior customer service, including the ability to set expectations, communicate clearly, confidently, timely and respectfully with customers.Understanding of Salesforce resources and organizationAbility to utilize Salesforce instance tools (i.e. Accounts, Opportunities, Cases, Reporting, Dashboards).Proficient in Google apps (slides, sheets etc..)Execute with a sense of urgency, meeting requirements with minimal lead timeAct autonomously to meet dynamic demandsAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/10/2024 03:17 PM

DESCRIPTIONAmazon Business Biz Operations (ABBO) is part of Self-Service Registration (SSR) within Business Prime, SSR, Marketing, and Expansion (PSME).The Amazon Business Biz Operation (ABBO) team is part of WW SSR and has evolved from its exclusive focus on Verifications/Abuse to assist WW AB/SSR on work types that requires human intervention. We support all nine countries WW and operate 24/7 from India, Japan & Costa Rica.We envision i) To onboard business/corporate customers on Amazon platform providing additional benefits such as bulk ordering, expedited delivery etc. We verify legitimacy of potential AB customers, review and validate changes of business information on the account and corroborating licenses for healthcare professionals intending on purchasing medical supplies. ii) To prevent AB plateform from Abuse, team combines technology, machine learning and human ingenuity to identify threat vectors that can be utilized to perpetrate abuse. We create mechanisms to reduce the impact of abuse proactively and reactively, and work with partner teams to identify and close gaps in our systems, services and processes that allow abuse to occur in the first place. iii) To support SSR and transform ABBO into the Center of excellence for AB Operations, where multiple teams could off-shore activities that are cost effective, scalable and/or automatable if managed through ABBO, and reduce cost to serve by modularizing work types, enable business teams to deliver more for our customers, and progressively automate tasks to drive long term efficiency.If you are one who is self-driven, look for new challenges and strive to raise standard under a fast-moving environment, all you need is the 'ABBO' platform. We are inviting application for the position of Investigation Specialist where candidate will be needed to work for the AB customers and internal ABBO system to meet business requirement. The candidate should demonstrate quicker decision-making ability and poses excellent verbal and written communication along with analytical skills.Key job responsibilities•Oversees a team of Investigators. Works across team(s) and Ops organization WW to drive delivery from investigators and enable investigators exceed bar in role.•Define expectations for investigators by formulating performance goals, metrics, success criteria and expected levels of delivery.•Partner with stakeholders across sites/functions to continuously evolve auditor role.•Leads small to medium scale, complex, cross functional strategic projects such as tool implementation, scaling up investigators, operational efficiencies that are business critical.•Basic Operations: The candidate needs to be able to drive results as in a quality environment with defined turnaround times and audit mechanism from the team of auditors. Will be answerable to global teams and leaders and must lead to meet all the operational metrics.•People management: The operations Manager would be responsible in creating mechanisms for employee growth and development throughout the organization. Will represent the team and manage the organization, so that it can deliver as per scale and future growth.•Process Improvements: As operations Manager, candidate would need to drive innovation within the team.•Networking: A successful candidate will excel at working collaboratively with stakeholders, enjoys working through ambiguity and able to break complex needs into scalable Quality/Operations processes.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 4+ years of operational and/or retail management experience- 2+ years of team management experience- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced levelPREFERRED QUALIFICATIONS- Experience with operations, risk, fraud investigations etc.- Experience with six sigma tools and Lean techniquesSalary: . Date posted: 04/12/2024 09:11 AM

DESCRIPTIONDo you want to be part of the team that ensures Amazon keeps its "best price" promise across millions of products worldwide? Does the challenge of driving decisions in a dynamic environment excite you? Do you love solving complex business problems using technology? Are you seeking an environment where you can drive innovation? Are you a passionate self-starter? If the answer to the above questions is a resounding "YES", read on!Key job responsibilitiesOperations Associate (Compliance India Team), will be high a performing individual contributor, responsible for end to end compliance operations management in various Amazon EU marketplaces. The job involves organizing, planning, prioritizing and scheduling work assignments. In addition to owning the production & quality KRAs for this team. He/she will be the first point of contact to the compliance teams of Amazon and must therefore be comfortable and confident in liaising with remote teams.He/She will also be responsible for queue management, adhere to service level goals and route all tasks through in-house technology. He/She will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. The ideal candidate will have good operational experience as well as exposure to a complex queue management set-up. In addition he/she will be responsible for ensuring the safety, security and integrity of Amazon's systems and data.About the teamThis is a role for Compliance India team, operating from Hyderabad, India.Our customers are selling partners, who are selling variety of products in the Amazon marketplaces while adhering to multitude of compliance rules and regulations in the respective regions. The stakeholders include various support and business teams located across countries such as Luxembourg, UK, Romania, Spain and India. We strive to ensure that our selling partners remain compliant with the regulations in the respective online marketplaces and continue to grow by adding selection and delighting customers around the globe.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor's degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applications- Experience with Excel- 1+ yrs work experience in operations with a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources, has worked in critical operational processes with SLA responsibility.- Strong analytical, mediation and problem resolution skills, demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.- Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.PREFERRED QUALIFICATIONS- Masters Degree/MBA, Certification in process excellence (PMI, Lean, Six Sigma), Excel, Intermediate Knowledge of SQL (Intermediate), Macros, Python etc. would be an added advantage.- Exposure to working with technology teams and solving operational issues using technology.Salary: . Date posted: 04/12/2024 10:04 PM