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Business Analyst II, Brand Protection
Amazon, Hyderabad, TS, IN
DESCRIPTIONAt Amazon.com, we strive to be Earth’s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history. Our team strives to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. We are looking for a Business Analyst for its STAR (Selling Partner Trust, Abuse, Risk & Reviews) Shared Services Analytics team. The team is being grown to provide insights and provide analytical solutions to help drive operational efficiencies, uncover the hidden risks and trends, reduce investigation errors, improve customer experience and predict & recommend the optimizations for future state. As a Business Analyst, you will help develop an analytic solution to drive deep dives, provide insights into the health and state of the Operations and measure business impact. You will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide. You will own the design, creation, and management of extremely large datasets. From Day 1, you will be challenged with a variety of tasks, ranging from creating datasets, reports, dashboards to metadata modeling, pipeline monitoring. You will interact with internal program and product owners, and technical teams to gather requirements, structure scalable and perform data solutions, and gain a deep understanding of key datasets. You will design, implement and drive adoption of new analytic technologies and solutions and promote industry standard best practices. You will be responsible to tune query performance against large and complex data sets. You will help translate analytic insights into concrete, actionable recommendations for business or product improvement.Roles & Responsibilities · You live and breathe data. You are data driven and have extensive experience in data analytics, and are passionate about finding root causes, trends, and patterns and how they impact business. You use data to support your ideas, drive actionable outcomes, and provide unique ways to present data and information in an easy to consume format. · You have extensive experience working with extremely large data sets and are comfortable with various tools and technologies to extract and transform data · Draw inferences and conclusions, create dashboards and visualizations of processed data, identify trends & anomalies · You should have business communication skills to be able to work with product owners to understand key business questions to build reports that enable product owners to answer those questions quickly and accurately. You are very comfortable juggling competing priorities and handling ambiguity. You thrive in an agile and fast-paced environment on highly visible projects and initiativesKey job responsibilitiesRoles & Responsibilities · You live and breathe data. You are data driven and have extensive experience in data analytics, and are passionate about finding root causes, trends, and patterns and how they impact business. You use data to support your ideas, drive actionable outcomes, and provide unique ways to present data and information in an easy to consume format. · You have extensive experience working with extremely large data sets and are comfortable with various tools and technologies to extract and transform data · Draw inferences and conclusions, create dashboards and visualizations of processed data, identify trends & anomalies · You should have business communication skills to be able to work with product owners to understand key business questions to build reports that enable product owners to answer those questions quickly and accurately. You are very comfortable juggling competing priorities and handling ambiguity. You thrive in an agile and fast-paced environment on highly visible projects and initiativesWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with ExcelPREFERRED QUALIFICATIONS- Experience in Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau- Experience with SQL
Talent Acquisition Sourcing Lead
TTEC, Andhra Pradesh, Hyderabad
TTEC is seeking a TalentAcquisition Sourcing Lead to join our Corporate Talent Acquisition Team. What you’ll be doing: The Talent AcquisitionSourcing Lead will deliver full service sourcing, research and on-demandintelligence for a variety of market and functional specific roles globally.Using your expert research and talent intelligence skills, you will proactivelyfocus on target companies and industries to identify talent for variousrecruiting projects. You will also be the internal expert and coach for thewider Talent Acquisition team on direct sourcing strategies, tools, methodologiesand practices to enable TA team members to improve their own direct sourcing expertise. The TA Sourcing Lead will ensure our emerging brand message is relevant and current, bringing theoutside in from both a tools and trends perspective as well as the competitivelandscape on talent. The ideal candidatewill have a blend of experience in Executive Search and/or in-house Sourcingpractice for a large corporation. S/he will lead strategictalent pipelining projects to focus on critical skill / gap areas in thebusiness to attract and engage talent for key professional and executivepositions.S/he will build and leada team of Sourcers: “hunters”, who will focus on generating passive candidatesfor our current and future business needs, helping us to continue our shiftfrom a reactive model of recruitment to proactively building our talentpipeline. What you’ll bring to us: Partner with Practice Leads to create and implement sourcing strategies for active and future requisitions. Administer reactive talent sourcing while driving toward a more proactive talent pipelining approach targeted at mid, senior, and executive roles across our global enterprise. Lead a team of Sourcers responsible to pursue every available outlet (deep web search, social media, databases, networking, internet, job boards, cold calling) to find potential candidates to fill current and future needs. Cultivate/develop the strongest possible Sourcing team leveraging both internal and external talent. Provide talent market insights, competitive intelligence and talent demographic data to enable TA team and hiring managers to be well-informed on market conditions. Recommend tools, channels, and best-practices for talent attraction and sourcing globally Partner with Talent Acquisition Marketing to ensure alignment with our brand. Utilize appropriate Social Media sourcing and branding tools to support with talent attraction. Develop holistic talent attraction and pipeline strategies to solve for business talent needs. What skills you’ll need: Bachelors’ degree required. English fluency is required. Excellent verbal/written communication skills. Experience: 4+ years of recruiting or candidate sourcing experience, delivering end-to-end Sourcing assignments within an in-house or RPO environment, including passive candidate sourcing for open roles, market mapping and creating/maintaining talent pools. Experience in a global company preferred. Strong understanding of a global talent attraction landscape with emphasis on US, Philippines and Mexico. Knowledge in leading mid-level to executive searches. Experience managing a team of Sourcers / Recruiters and recruitment process. Ability to successfully create a sense of urgency and influence others as an internal consultant, to educate clients and HR Partners on process, procedure and best practices. Strong knowledge of recruiting-based websites, applicant tracking systems and creative sourcing techniques. Candidate identification via Boolean/internet searching. Technically savvy – able to best utilize appropriate systems, CRM, IT services. Ability to help develop and subsequently manage to agreed performance metrics.Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
Helpdesk Level 1 Tech
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When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Helpdesk Level 1 Tech.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the ground floor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.The Helpdesk - Service Desk Associate Technician is responsible for documenting in detail; all issues/service requests from end users, including the call description, course of action taken to investigate the problem and the final problem resolution.What we’re looking for:* Handles inbound phone calls and logging tickets in the ticketing system* Manages emails and web based ticket queues* Analyst is expected to take ownership of emails that arrive in the team mailbox and reply to the sender with a status of the issue* Web based ticket are submitted for non-critical requests/problems, and the analyst is expected to resolve the issue or escalate it to the appropriate team for resolution* Administers conference bridges during major outages* Document progress of resolving the issue and results of testing fixesWhat skills you’ll need:* BA/BS degree or equivalent experience* Desktop support/troubleshooting* Understanding of basic network connectivity and troubleshooting* Understanding of MS Outlook client configuration with Exchange a plus* Ability to multitask in a highly stressful environment* Experience in a call center environment a plusEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
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Senior Sales Manager/Sales Manager
Marriott International, Hyderabad, Any
Job Number 24046522Job Category Sales & MarketingLocation Le Meridien Hyderabad, Plot No 132 Miyapur Road, Hyderabad, Telangana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.CORE WORK ACTIVITIESUnderstanding Market Opportunities & Driving Revenue • Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. • Partners with group/catering counterpart to effectively manage the business opportunity. • Responds to incoming group/catering opportunities for the property that are outside parameters of the . • Handles all opportunities if property does not participate in an EBC. • Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals. • Focuses efforts on group/catering accounts with significant potential sales revenue. • Develops effective group/catering sales plans and actions. • Designs, develops and sells creative catered events. • Maximizes revenue by upselling packages and creative food and beverage. • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for each property based on market conditions and individual property needs. • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.Providing Exceptional Customer Service • Handles complex business with significant revenue potential as well as significant customer expectations. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. • Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Provides excellent customer service in order to grow share of the account. • Executes brand's Customer Service Standards and property's Brand Standards. • Executes and supports the business Customer Service Standards and property's Brand Standards. • Participates in and practices daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Building Successful Relationships • Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. • Manages and develops relationships with key internal and external stakeholders. • Uses sales resources and administrative/support staff.Additional Responsibilities • Utilizes intranet for resources and information. • Conducts site inspections. • Creates contracts as required. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/18/2024 12:41 PM
Asst. Sales Manager/ Sales Manager/ Senior Sales Manager - Proactive
Marriott International, Hyderabad, Any
Job Number 24051728Job Category Sales & MarketingLocation Hyderabad Marriott Hotel & Convention Centre, Tank Bund Road, Opposite Hussain Sagar Lake, Hyderabad, Andhra Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.CORE WORK ACTIVITIESUnderstanding Market Opportunities & Driving Revenue • Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. • Partners with group/catering counterpart to effectively manage the business opportunity. • Responds to incoming group/catering opportunities for the property that are outside parameters of the . • Handles all opportunities if property does not participate in an EBC. • Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals. • Focuses efforts on group/catering accounts with significant potential sales revenue. • Develops effective group/catering sales plans and actions. • Designs, develops and sells creative catered events. • Maximizes revenue by upselling packages and creative food and beverage. • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for each property based on market conditions and individual property needs. • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.Providing Exceptional Customer Service • Handles complex business with significant revenue potential as well as significant customer expectations. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. • Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Provides excellent customer service in order to grow share of the account. • Executes brand's Customer Service Standards and property's Brand Standards. • Executes and supports the business Customer Service Standards and property's Brand Standards. • Participates in and practices daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Building Successful Relationships • Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. • Manages and develops relationships with key internal and external stakeholders. • Uses sales resources and administrative/support staff.Additional Responsibilities • Utilizes intranet for resources and information. • Conducts site inspections. • Creates contracts as required. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/23/2024 03:56 PM
Account Manager I
Amazon, Hyderabad, TS, IN
DESCRIPTIONThrough the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon Are you interested in innovating to deliver an excellent level of service to Amazon’s Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools. This is a unique opportunity to combine sales experience with marketing automation and product development. You will be helping new Sellers interested in selling on Amazon from all Product Categories by proposing various programs that meet Sellers’ needs (e.g., Fulfillment by Amazon, Sponsored Product ads, Brand Registry, Seller Powered Coupon, and Deals). In this role, you will be expected to think analytically and problem solve in a fast-paced, dynamic environment and balance multiple and often conflicting priorities. You will communicate with peers doing a similar role as well as cross functionally. The ability to manage a valuable prospect list is vital; candidates must be comfortable prospecting, cold-calling, and negotiating via phone.Key job responsibilities• Recruiting Sellers and supporting them in their onboarding journey and managing Seller relationship by championing their needs at Amazon. Teach Sellers how to be more successful on Amazon through education on available tools, policies, and relevant growth opportunities leveraging related Amazon programs and products.• Managing and driving the growth of the Sellers’ business by driving adoption of programs that accelerate their revenue such as Fulfillment by Amazon, Sponsored Product ads, Seller Powered Coupon, and Deals• Managing key improvement initiatives and projects: driving efficiencies through tools and processes, simplifying SOPs, improving Seller educational content, and identifying blockers in registration, while working with the relevant internal team members global partners.• Manage prioritization and trade-offs across Seller experience, performance, and operational load.• Use metrics to identify growth drivers or problems, and act on improvement opportunities.• The ability to work in a fast paced environment and deal with ambiguity • Bachelor’s degree • Support team managementWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- • 3+ years of professional experience with sales/marketing/account management background- • A track record of achieving targets- • Comfort with metrics and quantitative analysis, and ability to turn analysis into actionable plans; expertise in excel- • The ability to work independently while using centralized resources, policies and procedures.- • The ability to work in a fast paced environment and deal with ambiguity- • Bachelor’s degreePREFERRED QUALIFICATIONS- Experience working closely with international teams- Experience identifying opportunities for improvement and simplifying and improving existing processes- Familiarity with Email marketing or project management experience- Understanding of SQL and data warehousing concepts- Has managed a team of minimum 2 members
Team Lead
Amazon, Hyderabad, TS, IN
DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.Title: Team LeadLocation: Hyderabad Essential Functions At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. Job Deliverables: · Daily Management of shift: o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Monitor status of counts and problem solve queues · Responsible for shift quality and associated action plans · Preparing and implementing training and development plans for associates · Conduct a 4M and 5S audit for the respective work stations on a daily basis · Stand-in for Area Manager. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor's degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applicationsPREFERRED QUALIFICATIONS- Knowledge of city topography and road network