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Audit Manager Salary in Hyderabad - PayScale

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Program Manager I, ROC Central, Linehaul
Amazon, Hyderabad, Any
DESCRIPTIONWe have an exciting opportunity for an ambitious and experienced Compliance Manager to join our team, supporting EU and NA Surface Transportation. The Program Manager I will be responsible to understand our compliance obligations and ensure business partners are aware of what they mean. This role is not just about knowing about what is happening today but also looking ahead to what is coming up tomorrow and taking proactive steps to minimize impact to Operations and most importantly our customers. You will partner with risk teams, Operation Leaders, and Tech Teams to name a few. You will have the chance to really make your mark in a highly visible role, solving complex problems in a fast-changing environment across more than 25 countries. If this sounds like what you would be looking for in your next role, we would love for you to join us!Key job responsibilities• Develop and maintain metrics and reporting to monitor risks, program health, and initiative progress• Conduct risk assessments of existing controls and recommend solutions to address identified risks such as developing region-specific prevention processes, tools, and policies• Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the futureNew Launch support: work with key stakeholders and Project teams to ensure all R&C related requirements are met and solution designed for a new launch is 100% compliant from Day 1. - Ongoing compliance: Design audit strategy of high-risk processes. Partner with business to conduct these audits to identify compliance violations and design mitigation through product/process solutions. Review internal and external audit reports providing remediation plans and working with stakeholders to close identified risks and issues. Seeking opportunities and anticipating challenges/obstacles our compliance teams could face as the global business, regulatory landscape, and technical capabilities evolve. And work with team to address those challenges. You will ensure any non-compliance risks are documented in the Surface Transportation risk register with clear mitigation plans in place to resolve and effective reporting to Leadership. -Relationship management: working collaboratively and transparently with leadership, Operations and tech teams, to ensure alignment between core business priorities and compliance priorities. Policy Standardization and Simplification to meet customer needs and compliance requirements. You will keep apprised of trends, best practice and upcoming changes which may impact EU Surface Transportation We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ Years experience with project/program management working with cross-functional teams- 2+ years experience using data and metrics to drive improvements- Experience in Supply chain Management- Experience in investigations, Risk Management- Experience managing relationships with stakeholders, and working on, and delivering projects in the face of ambiguity- Experience preparing reports identifying findings and providing recommended remediation strategies and solutionsPREFERRED QUALIFICATIONS- Bachelor's Degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Demonstrated analytical and quantitative skills to use data and metrics to back up assumptions and develop business cases- Experience building processes, project management, and schedulesSalary: . Date posted: 03/19/2024 10:17 PM
Manager II, Supply Chain Management, ROC RS
Amazon, Hyderabad, Any
DESCRIPTIONWe are looking for an Supply Chain Manager (L5) for Reactive Scheduling team that is in the forefront of solving real time Volume related additions in Europe, working with Tech, Upstream/Downstream teams and our carrier and Amazon site partners to create automated solutions.A Manager II, Supply Chain in ROC CM team is expected to execute operations and manage programs. Operations responsibilities include but not limited to:1. Operational Performance - Track KPIs on a day to day basis, maintain SLs, perform audits and deep dives and present daily/weekly/monthly/ quarterly results to senior leadership and influence decisions2. Shift Management - Work with Labor planning to track and validate volume forecasts, design shift schedules, drive timesheet compliance and manage OTs to handle day-to-day operations. Coordinate hiring by partnering with the recruitment team3. People Management - Be comfortable leading large teams of 30+ associates and 6+ L4 people managers, track 1:1s with associates, monitor coaching programs, manage team huddles, supervise training and handle escalations. Should also motivate, hire and develop supervisors4. Communicate standard work changes and drive compliance5. Work across stakeholders both upstream and downstream (RSP - RLB, SC, AMZL, Network Planning etc) to influence and execute goals defined6. Owns, tracks or escalates issues in the network to ensure that they are addressed, documented and resolved7. Determines corrective actions internally and externallyProgram management responsibilities include but not limited to:1. Think Big and identify improvement opportunities and gaps in existing process and works with key stakeholders to execute/resolve them2. Identify new processes to transition to HYD, work with talent acquisition to hire associates and coordinate their training with NA/EU stakeholders3. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as neededWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Experience in leading projects and programs in an operational settingPREFERRED QUALIFICATIONS- Bachelor's degreeSalary: . Date posted: 03/25/2024 10:16 PM
Purchase Manager
Marriott International, Hyderabad, Any
Job Number 24053968Job Category Finance & AccountingLocation Hyderabad Marriott Hotel & Convention Centre, Tank Bund Road, Opposite Hussain Sagar Lake, Hyderabad, Andhra Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for following established procedures in ordering, receiving, storing, distributing and payment of items. Formulates an approved vendors list encompassing all categories.CANDIDATE PROFILE Education and Experience 4-year bachelor's degree in Finance and Accounting or related major. or a minimum of 2 years' experience in Purchasing or a related field.CORE WORK ACTIVITIES Managing Work, Projects, Policies, and Standards for Purchasing Across Departments • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. • Assures sanitation compliance. • Assists Executive Chef in all aspects of purchasing (e.g., Food, Beverage and Controllable) to ensure quality and profitability. • Orders all food and beverage based on business needs. • Assists Executive Chef in maintaining/lower budgeted food/controllable costs. • Delegates and enforces first in/first out inventory rotation for all storeroom products. • Maintains sanitation and safety standards as specified in the brand guidelines. • Ensures that proper safeguards are in effect for the security of the food and beverage storeroom assets. • Enforces item use-up with storeroom personnel and kitchen management to keep inventory at lowest level possible levels. • Communicates with kitchen, restaurant management and vendors to ensure timing of deliveries satisfies advanced food production needs. • Checks invoice on goods received against shipment to ensure quantity, quality, weights and purchase specifications are as ordered. • Uses existing computer programs to perform daily and period end food and beverage costs. • Maintains inventory controls for proper levels, dating, rotation, requisitions, etc. • Completes administrative tasks on a timely basis (e.g., C-7s, menu costing, general office duties). • Completes period end inventory according to Food and Beverage and Accounting standard operation procedures. • Calculates figures for food and beverage inventory. • Ensures that price and product availability issues are communicated as needed to the F & B Director and Executive Chef. • Ensures all LSOP's are adhered to by all employees. • Receives and inspects all deliveries. • Maintains an accurate controllable log and beverage perpetual • Ensures accurate administration of all invoices, and adherence to proper bookkeeping procedures.Demonstrating and Applying Accounting Knowledge to Purchasing Operations • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. • Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. • Keeps up-to-date technically and applying new knowledge to your job.Supporting Purchasing Operations • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Ensure disciplinary situations are addressed in timely fashion and with consistency. • Ensures performance reviews are completed on a timely basis for supervisors and non-management employees.Maintaining Finance and Accounting Goals • Submits reports in a timely manner, ensuring delivery deadlines. • Ensures profits and losses are documented accurately • Achieves and exceeds goals including performance goals, budget goals, team goals, etc • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Interacts with kitchen staff, vendors and Executive Chef. • Uses existing computer programs effectively to post invoices, update items and costs. • Attends and participates in all pertinent meetings. • Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.Managing Discipline Work, Projects, and Policies • Coordinates and implements accounting work and projects as assigned. • Coordinates, implements, and follows up on audits for all areas of property operations. • Complies with Federal and State laws applying to operations procedures. • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Analyzes information and evaluates results to choose the best solution and solve problems. • Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. • Balances ledgers.Supporting Property Operations • Works with operations teams to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Evaluates if discipline teams are meeting service needs and provides feedback to teams. • Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place. • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. • Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. • Works with team to put sustainable work processes and systems in place that support the execution of the strategy. • Reviews reports and financial statements to determine operations performance against budget. • Communicates a clear and consistent message regarding departmental goals to produce desired results.Managing and Monitoring Activities that Affect the Customer and Guest Experience • Provides excellent customer service by being readily available/approachable for all customers and guests. • Takes proactive approaches when dealing with customers and guest concerns. • Extends professionalism and courtesy to customers and guests at all times. • Responds timely to customer service department request. • Ensures all team members meet or exceed all hospitality requirements.Supporting Profitability • Supports annual quality audits. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.Supporting Safety Standards and Work Procedures • Implements property emergency plan. • Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS. • Implements and sustains property accident prevention programs. • Follows property-specific recovery plans.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Demonstrates self confidence, energy and enthusiasm. • Manages group or interpersonal conflict. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Manages time and possesses organizational skills. • Presents ideas, expectations and information in a concise, organized manner. • Uses problem solving methodology for decision making and follow up. • Makes calls if necessary.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/27/2024 04:54 PM
FinOps Manager
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS- Do you have 4+ years of directly managing and leading a team of 3+ members experience?DESCRIPTIONThe candidate will lead a team which ensures that our financial operations are prepared for our continued expansion and reports into Manager, Global FinOps AP. This candidate will oversee the invoice ingestion to successful payment execution which requires collaboration and engagement with all the upstream and downstream teams as required. With the ongoing issues and complexities to understand the root cause, engage with right teams to take the ownership to drive resolution of the defects.The FinOps Manager - AP is responsible for smooth operations of WW Vendor Payables operations at HYD, which includes invoice processing, statement reconciliation and Other Vendor Payables activities. This position will be responsible for a process within Accounts Payable Operations including: hiring, training, and employee development; managing group workload and establishing priorities; ensuring existing policies and procedures are followed; managing annual performance targets and operating budget; creating and monitoring appropriate performance metrics. This position will also act as an escalation point in resolving complex outstanding issues with internal and external business partners. The successful candidate will have a strong desire in innovating processes and exceed expectations in a dynamic, fast-paced environment, primarily driving innovation on behalf of customers / vendors. Business Responsibilities • Leading and developing a team of AP Specialists, 2+ Operational managers across payables process • Drive development and expansion of systems and processes required to execute on-time payments to Vendors • Owns defining / adhering to policies related to AP and drive consistency with entities globally. • Solving complex customer/vendor issues and proactively heading off negative service trends. Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures. • Build and monitor performance metrics, with principal focus on ensuring on-time payments, cost out initiatives and estimating future headcount growth by country • Drive the expansion of self-service functionality in order to improve vendor experience and reduce manual processes • Maintain weekly and monthly communications and metrics reporting with Director and VP level business partners in Transportation business and finance teams. • Developing, modifying and maintaining the operational and design effectiveness of internal controls • Partnering with Internal Audit • Lead cross functional systems and process improvement initiatives Basic Qualification: 4+ years of applying key financial performance indicators (KPIs) to analyses experience 4+ years of building financial and operational reports/data sets that inform business decision-making experience 4+ years of creating process improvements with automation and analysis experience 3+ years of directly managing and leading a team of 3+ members experience Bachelors / Masters degree with 8+ years of post-qualification experience in Shared Services, Accounts PayablePreferred qualifications: 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience 4+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience 4+ years of mentoring junior finance and/or business team members experienceKey job responsibilitiesKey responsibilities include - 1. Monitoring team performance against the KPIs2. Ensure timeliness and accuracy SLAs are met3. Design/execute career progression plans for the team.About the teamTransportation process is spread across all the goes and market places and provide services across the globe. Currently, FinOps is responsible to support the 1) manual invoice processing, 2) support Transportation Controllership Team (TCS) to communicate with carriers for the all the upstream defects, 3) support adhoc requests received from Business (FLEX/DSP/Relay) and TCS (EDI) for all the invoices fail in upstream (automated process failure), perform reconciliation of open Statement of Accounts (SOA) and share the output with Carriers. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Do you have 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience?Salary: . Date posted: 03/27/2024 08:52 AM
Manager - Accounting
Salesforce, Hyderabad, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category FinanceJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. This position is based in Hyderabad and rolls up under the Controllership SSC Director within the worldwide Controller Organization. This role will be part of a dynamic group of professionals within a fast paced and challenging environment. Salesforce is looking for candidates with experience leading people, implementing process/system improvements, ensuring SOX compliance, and preparing schedules to support monthly/quarterly reviews, quarterly audit and the 10Q & 10K reporting process. Exceptional candidates will be critical thinkers who can manage the Revenue close process, analyze the revenue accounting data, effectively present findings and business insight to Senior Management and welcome special projects to streamline Salesforce processes. Responsibilities Beyond operational duties, the role is expected to demonstrate strong leadership to continuously bring enhancement in our processes through innovation and provide support to our business partners. Lead the month-end revenue close by validating accruals, reviewing account reconciliations, journal entries, reserve models, and conducting fluctuation analysesEnsure compliance with GAAP standards, SOX controls and documentation, including an understanding of ASC 606Work directly with our internal and external audit team to support the audit by providing supporting audit schedules, evidence, and process overviewsIdentify and implement continuous improvement initiatives to automate revenue accounting processes including reconciliation of data, reporting, and analysisManage a team at various levels to accomplish tasks accurately and within specified deadlinesManage and prepare schedules to support monthly reviews, quarterly audit, 10Q and 10K reporting processPartner with other Finance functions and collaborate with them from time to time to ensure alignment.Responsible for training, developing, coaching, mentoring and providing feedback to team members.Monitor compliance with Corporate Accounting instructions and applicable financial policiesAbility to quickly understand new processes identified and be ready to work on such processesAbility to work independently with the process owners to ensure that all tasks are completed on time and any changes communicatedCreating / maintenance of process documentation.Drive special projects through to completionRequired Skills/Experience12+ years of relevant professional experience with main focus on accounting operation/Shared Service Centre in a multinational dynamic environment and ability to deliver resultsAccounting, analyzing information, attention to details, deadline oriented, thoroughness in the deliverables, spirit to work as a team with excellent problem solving skillsDeep understanding in US SOX Compliance requirements with practical experiencesStrong domain expertise - knowledge of ASC 606 and other revenue recognition principlesUnderstanding of ERP systems and willingness to learn quickly. Knowledge of other tools such as Oracle, Workday Financials, Blackline, eGRC360, Tableau, Hyperion, Microsoft Excel, Slack, etc. is desirablePassion in process improvement and automationExcellent communication and interpersonal skillsAble to engage peers, team members and stakeholdersWilling to work in a challenging environmentStrong ability to respond quickly to various requestsMust be a self-starter - ability to self-motivate, adapt to change and work in a fast-paced environmentLeadership skills, including emotional intelligence, and the ability to manage a broad range of personalities and skill sets to work towards a common goalAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/30/2024 03:18 PM
Manager, Audits and Insights, Audits and Insights Team (AIT)
Amazon, Hyderabad, Any
DESCRIPTIONAbout Amazon.com Amazon.com - a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun. About the Team The Audits and Insights team (AIT) - SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Reinstatement (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.Key job responsibilitiesWe are looking for high-potential, flexible, innovative, and forward-thinking professional to join our team. You are expected to drive high-visibility, strategic and operational programs as well as lead process improvement initiatives. You should be equally comfortable digging into business requirements as you are driving key initiatives.We are looking for candidates with a record of owning and executing strategic, cross-functional business and operational initiatives as well as partnering with other teams to drive key business improvement programs. This role requires working with business teams across the company to provide data driven operations support key to the success of the initiative. You will also analyze operations' data and processes to identify key seller issues/challenges that will help us improve our processes and provide higher value to our Sellers and Buyers. This is an opportunity that requires a critical thinker with organizational, problem-solving, people management and communication skills. At the core of the position is passion for protecting Amazon's reputation and the seller experience and trust. Key job responsibilities-Own the Seller and Buyer Audits process across multiple programs, insights generation through audits and drive them through to completion with respective stakeholders. -Lead teams of dedicated program and audit leaders and ensure high quality people management , assist in their career growth through coaching and development along with driving team engagement• Define and drive business goals and metrics that allow for accurate measurement and traction towards solving the business objectives, achieve buy-in from a broad spectrum of stakeholders and actively report progress on the goals to the senior leadership-Ensure the sanctity of the metrics produced by the team and if required, escalate timely by identifying early warning signals- Build a data oriented culture, adoption of business or process improvement initiatives to achieve operational and business goals- Own and manage stakeholder communication across multiple lines of business on milestones, process changes, escalations, etc by liaising across functions to drive initiatives and help clear issues and bottlenecks- Establish/Validate on defect mental model for new programs and ensure compliance to the mental model - Support goals baselining along with the Audit program leads -Monitor progress against goals, anticipate and mitigate risks.Ensure seamless delivery through effective mechanisms such as WBR/MBR/QBR - Identify and resolve complex issues. Take swift decisions under ambiguous circumstances -Drive key organizational metrics, initiatives & goals across hiring, training, development, employee engagement, RnR and performance managementWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 7+ years of program or project management experience- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of team management experience- Experience implementing repeatable processes and driving automation or standardizationPREFERRED QUALIFICATIONS- Experience defining program requirements and using data and metrics to drive improvements- Experience managing, analyzing and communicating results to senior leadershipSalary: . Date posted: 03/27/2024 08:51 AM
Oracle ERP Application Audit
TTEC, Andhra Pradesh, Hyderabad
When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Oracle ERP Applications Auditor.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.Our ERP Auditor Duties will include:* Detail understand of Oracle menu, responsibilities , hierarchical structure* Good understanding of SOX and SOD ensuring compliance of the financial system* Ensuring financial compliance for all types of development in the system* Supporting day to day sysadmin tickets ( responsibility assignment, maintaining approval records for audit trail )* Configuration of concurrent requests and scheduling. Monitoring of jobs* Work directly with internal audit for all kind of audit needs* Patch analysis and work with DBA for any system related issues ( standard manager maintenance etc )* Following AIM / OUM methodology and documentation standard for development* Technical analysis of critical patch update, RUP patchesBasic Qualifications:* Bachelors / Masters degree in Systems or Computer Science * 2+ years experience with Oracle EBS applications* Certification for any system compliance is a plus ( SOC1 SOC2 )* Knowledge in Oracle tech stack ( PL/SQL , OAF, ADF, Workflows, BEML )* Working knowledge with most Microsoft Office applications (Word, Excel, PowerPoint, Projects, Visio, Outlook, SharePoint)* Outstanding customer service and communication skillsPreferred Qualifications:* SOC1 & 2.* Exposure with Oracle GRC or similar tool* Ability to maintain cooperative working relationships with peer groupsEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
Service Manager, Benefits, Service Excellence
Amazon, Hyderabad, TS, IN
DESCRIPTIONWould you like to be part of an organization that is helping Amazon build a fast-growing, highly innovative workforce? Are you passionate about building creative solutions in HR programs? Do you get excited working with a highly diverse population cutting across multiple countries, culture, and values? Getting interested - please read on! We are looking for a Manager who will be responsible to lead a quality audit and specialty services team. Leader of this team will supervise team members performing quality audits on benefit administration processes involving enrollments and payroll files/data globally. The ideal candidate should be detail oriented, organized planner with demonstrated ability to build and lead a team. The role needs relentless advocacy of customer pain points and challenging the status – quo. The candidate should be self-driven and possess the ability to work in an ambiguous environment with minimal guidance or supervision. As such, the candidate must be skilled at anticipating problems, creating contingency plans and managing multiple priorities. Job Responsibilities: · Lead team of auditors undertaking Employee quality audits of payroll and processes to ensure there are no inaccuracies · Manage workload of team members and ensure timely completion of audits/reconciliations/projects · Track, monitor and report metrics to the relevant stakeholders and senior management · Accountable for timely completion of reconciliation of all assigned projects as per defined timelines · Handle escalation queries/guide team on reconciliation requirements. · Provide people management support effectively resolving conflicts. · Interact with relevant stakeholders to co-ordinate reconciliation related activities. · Collate, analyze data, identify anomalies and ensure relevant rectifications. · Prepare and organize supporting documentation for audits. · Ensure processing of rectification entries. · Take initiative on resolution of issues/dependencies with relevant stakeholders and follow through to logical closure. · Develop understanding of related processes and inter-dependability between teams, have broad understanding of underlying data structures. · Interact with customers as and when required and submit necessary proposals. Work in tandem with Project Managers to achieve stated deliverables per client agreement. · Prepare status/summary reports for internal circulation. · Envision scope for more effective performance of prescribed responsibilities through enhancements, technical or otherwise. Resolve concerns raised by team/escalate at appropriate levels. · Ability to prioritize & multi task successfully to ensure deadlines are met. · Effective team player ensuring the team goals are achieved through collaboration. Basic Qualifications · 10+ years experience in benefits program development, equity compensation, administration and service delivery in a global organization. · Applicant need to be in People Management role and should have minimum 5+ years of experience in the same role. · Bachelor’s degree is a must. · Master’s degree and relevant certifications a plus Preferred Qualifications · Knowledge of Benefits . · Knowledge of general audit/reconciliation practices and principles. · MS Office skills, specifically Excel and Access. · Communication skills - verbal and written. · Ability to handle multiple assignments. · Attention to detail and organizational skills. · Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards. · Understand development needs of sub-ordinates and address the same while maintaining high motivation levels. · General HR practices knowledge and knowledge of HR regulations. · Able to work in fast-paced environment. · Project management leadership skills. · Ability to manage escalations to resolution. · Able to audit self and others for a very high level of accuracy. · Ability to develop internal and external facing analytics to drive change within the organization and support departmental goalsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of HR experience- Bachelor's degree, or 2+ years of leading a team with experience in hiring and developing talent experience- Knowledge of Microsoft Office products and applications (especially Excel) at an advanced levelPREFERRED QUALIFICATIONS- 5+ years of HR Generalist or HR Specialist in a corporate environment experience- 4+ years of using case management system, reviewing cases, determining appropriate processes and policies that apply to a specific situation, and resolving a case or establishing/executing a case management plan experience
Manager II, ML Data Operations, FBA Support Operations
Amazon, Hyderabad, TS, IN
DESCRIPTIONSupport Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon’s world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative for fulfillment and enables third party Sellers to rapidly grow their business. The FBA Support Ops team is a critical operational group that reviews Sellers’ financial and inventory related questions, provides coaching to Sellers on defects, and manages Jeff B and VP level executive escalations. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller requests. Support Ops has a head start of 7 years into managing FBA operations, equipped with dedicated support teams like AA (Associate Advisors), QA (Quality Audit), L&D (Learning and Development), CP (Capacity Planning), Analytics & Tech. In 2019, the team launched its operations in Hyderabad, India and further expanded its global presence to China in 2020. This role requires a leader to manage the front line managers, and their respective teams. If you are passionate about people, process and stakeholder management and are excited to take on new business challenges, this is the right role for you.ROLE: The Support Operations Manager is in charge of managing multiple entry level managers and their respective teams (15-20 Investigators per team). This would consist of multiple teams of Investigation specialists (~75-80 headcount) who investigate seller inventory on Amazon platforms for reported misses units, and take appropriate actions at an shipment level based on processes, tools and high-judgment decisions. You will be responsible for tracking performance standards, identifying and leading process improvement opportunities, and drive collaboration among Operations & Support Teams. The candidate should possess strong written/verbal communication skills to effectively anchor discussions with leadership, ability to lead and motivate large teams, managing through ambiguous situations and a result driven focus within a production/contact center environment. Operations: The candidate needs to be able to drive results in a production environment. Must lead their team and stakeholders towards meeting operational metrics of quality, productivity, and service levels. Will be responsible for setting the goals and vision for the function(s) operating under the candidate. Stakeholder Management and Communication: The candidate would need to interact with multiple stakeholders within India and globally and at times, would be required to influence and drive consensus between teams. The candidate would also be required to write high impact, clear and concise documents (Support Strategies, Business review documents, etc.). People Leadership: The candidate would be responsible for creating mechanisms for employee growth and development. This would mean enabling L4 People Managers and creating strong succession plans. Will strike the right balance between effective delegation while maintain a strong connect with the team through different communication channels (1:1 connects, Huddles, Open office hours etc.). Process Improvements, Automation, and Innovation: The candidate would need to drive innovation within the team, such that operational inefficiencies can be removed and existing procedures/SOPs be enhanced. Should be able to identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female/ Disability/Veteran/Gender Identity/Sexual Orientation.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of team management experience- 8+ years of operational and/or retail management experience- Experience as a manager of managers- 4+ years of operations, risk, fraud investigations industry experience- Experience using data to influence business decisionsPREFERRED QUALIFICATIONS- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level- Experience in operational excellence using six sigma methodologies
Operations Manager
Amazon, Hyderabad, Any
DESCRIPTIONAmazon Business Biz Operations (ABBO) is part of Self-Service Registration (SSR) within Business Prime, SSR, Marketing, and Expansion (PSME).The Amazon Business Biz Operation (ABBO) team is part of WW SSR and has evolved from its exclusive focus on Verifications/Abuse to assist WW AB/SSR on work types that requires human intervention. We support all nine countries WW and operate 24/7 from India, Japan & Costa Rica.We envision i) To onboard business/corporate customers on Amazon platform providing additional benefits such as bulk ordering, expedited delivery etc. We verify legitimacy of potential AB customers, review and validate changes of business information on the account and corroborating licenses for healthcare professionals intending on purchasing medical supplies. ii) To prevent AB plateform from Abuse, team combines technology, machine learning and human ingenuity to identify threat vectors that can be utilized to perpetrate abuse. We create mechanisms to reduce the impact of abuse proactively and reactively, and work with partner teams to identify and close gaps in our systems, services and processes that allow abuse to occur in the first place. iii) To support SSR and transform ABBO into the Center of excellence for AB Operations, where multiple teams could off-shore activities that are cost effective, scalable and/or automatable if managed through ABBO, and reduce cost to serve by modularizing work types, enable business teams to deliver more for our customers, and progressively automate tasks to drive long term efficiency.If you are one who is self-driven, look for new challenges and strive to raise standard under a fast-moving environment, all you need is the 'ABBO' platform. We are inviting application for the position of Investigation Specialist where candidate will be needed to work for the AB customers and internal ABBO system to meet business requirement. The candidate should demonstrate quicker decision-making ability and poses excellent verbal and written communication along with analytical skills.Key job responsibilities•Oversees a team of Investigators. Works across team(s) and Ops organization WW to drive delivery from investigators and enable investigators exceed bar in role.•Define expectations for investigators by formulating performance goals, metrics, success criteria and expected levels of delivery.•Partner with stakeholders across sites/functions to continuously evolve auditor role.•Leads small to medium scale, complex, cross functional strategic projects such as tool implementation, scaling up investigators, operational efficiencies that are business critical.•Basic Operations: The candidate needs to be able to drive results as in a quality environment with defined turnaround times and audit mechanism from the team of auditors. Will be answerable to global teams and leaders and must lead to meet all the operational metrics.•People management: The operations Manager would be responsible in creating mechanisms for employee growth and development throughout the organization. Will represent the team and manage the organization, so that it can deliver as per scale and future growth.•Process Improvements: As operations Manager, candidate would need to drive innovation within the team.•Networking: A successful candidate will excel at working collaboratively with stakeholders, enjoys working through ambiguity and able to break complex needs into scalable Quality/Operations processes.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 4+ years of operational and/or retail management experience- 2+ years of team management experience- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced levelPREFERRED QUALIFICATIONS- Experience with operations, risk, fraud investigations etc.- Experience with six sigma tools and Lean techniquesSalary: . Date posted: 04/12/2024 09:11 AM