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IT Enablement Lead (Internal Only)
Salesforce, Hyderabad, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & InfrastructureJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. In this position, you'll be responsible for the strategy, design, development, and implementation of training on strategic Salesforce technology implementations company-wide. This role collaborates very closely with the BT Training and Change managers, project team members, and Subject Matter Experts from across the business to ensure that impacted stakeholders can effectively use any newly implemented technology or enhancements along with understanding any process changes that will occur as a result of the new technology.Duties/Responsibilities:Training Needs Analysis: Collaborate with stakeholders throughout BT and the Salesforce organization to conduct training needs assessments for new technology implementations and releases, identifying skill gaps and training requirements for impacted end-users.Training Development: Create and maintain training documentation, including training manuals, user guides, videos, and interactive resources, to support participants' learning and provide a quick reference for future use.Technology Adoption Support: Collaborate with project teams to develop training strategies and plans for the rollout of new technologies, systems, or software. Ensure smooth technology adoption and user acceptance through targeted training initiatives.Logistics: Develop and manage complex training implementation plans to include delivering solutions to multiple roles and geographies.Evaluation and Feedback: Implement training evaluation methods, collect participant feedback, and analyze training effectiveness. Continuously improve training programs based on feedback and performance metrics.Stakeholder Engagement: Ensure effective communication and collaboration between all parties involved in the training development proces. Manage the complexities of global training rollouts, which may involve partnering with teams across different regions and timezones.Required Skills/Abilities:Excellent English verbal and written communication skills with strong graphic design ability.Very organized and diligent.Proficient with Google Suite, Articulate 360, Captivate, and Canva or related software.5+ years work experience in training needs analysis and curriculum development, preferably in a technical or professional services environmentSolid understanding of the latest training industry developments, innovations, and techniquesData-driven approach that seeks quantitative and qualitative evidence to uncover needs and measure impactDemonstrable ability to manage multiple team member viewpoints and priorities and collaborate multi-functionallyBachelor of Science (BS) OR Bachelor of Arts (BA) Degree or equivalent work experienceAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/22/2024 03:17 PM
IT Reverse Logistics Manager, IT Services
Amazon, Hyderabad, TS, IN
DESCRIPTIONWe are Amazon; we pioneer.Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer-centric company. We’re seeking a driven IT Reverse Logistics Manager to join our IT team in Hyderabad, India.Your responsibilities : A bright, motivated, hardworking individual to fulfill the IT Reverse Logistics Manager role. Core role of the candidate is to make sure IT asset retrieval is carried for all Amazon Exit/Offboarding employees and breakfix replacement of existing users. Working closely with thrid party logistics vendors to make sure they maintain the standard and SLAs. Should also have people management skills to handle a team of 15-25 resources.The ideal candidate should possess a work ethic, attention to detail, the ability to meet deadlines, and a commitment to Operational Excellence. Candidate with Logistics background would be preferable.This is very much a hands on role, so expect to be doing everything that you would expect your team to do – from generating the Exit employee report week on week, connecting with employees to collect their current address, working closely with logistics vendor for asset pickup and making sure it comes back to Amazon site. Along with this, making sure Allsec clearances are given on time to the exit employee. The Logistics Manager shall support the IT Services (ITS) team in India with shipping, maintaining, receiving, warehousing, and managing end to end inventory operations of IT Fixed Assets and consumables and other supplies by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Complies with federal, state, and local warehousing, Health & Safety and shipping requirements by studying existing and new legislation as applicable; enforcing adherence to requirements; advising management on needed actions. The ITS team safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols. Working with Procurement and other regional Logistics Managers, the ITS team control inventory levels by conducting physical counts and reconciling with inventory management tools. They also maintain the physical condition of the warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement. At ITS, we work in a high security environment with sensitive equipment and maintaining this security and accountability will be the primary task. Logistics manager is responsible for the security and tracking of parts within the warehouse. Logistics manager is wholly responsible for the safety, development and well-being of their staff.He / she will be responsible for complete warehouse operational requirements by scheduling and assigning employees and following up on work results, maintain warehouse staffing levels by recruiting, selecting, orienting, and training employees. He / she will be responsible to maintain warehouse staff productivity and goals by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. He / She will contribute to continuous process improvements to deliver on our goals of high availability and low cost. He / she maintain up-to-date metrics dashboards and will create reports for management as required.Ideally, he/she should also have knowledge of import / export requirements for India and have a good working experience of in-country distribution processes. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience
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IT Application Engineer - FinTech, Close System
Amazon, Hyderabad, Any
DESCRIPTIONAmazon's Finance Technology team operates software platforms that are among the largest in the world by volume and complexity. We interact upstream with all of Amazon's businesses globally and the majority of our projects are cross-functional. Much of our work enables Amazon's new market or business model launches and happens as part of these enterprise programs. We partner integrally with the CFO organization worldwide, including the central finance functions and line of business leadership.Key job responsibilitiesFinance Technology team is looking for a Developer to play a key role operating and enhancing the applications used in Fixed Assets and Project Accounting processes. This position will be responsible for leading the support and operation of modules within the e-Business suite. Core activities will include end user support, problem management and operational enhancements for multiple applications in multiple geographies. This role will be responsible for delivering high quality service to Amazon.com's growing global business.A day in the lifeCore activities will include end user support, problem management and operational enhancements for multiple applications in multiple geographies. This role will be responsible for delivering high quality service to Amazon.com's growing global business.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS1. Candidates must have a Bachelor in Computer Science Engineering or related field.2. Excellent problem solving skills.3. Interact with business customers to understand and document their business processes and requirements.Perform gap analysis to determine our e-Business suite's system configuration and development changes.4. Design and implement system modifications.5. Work with business customers, developers and Oracle Support to research, document and resolve Oracle system issues.6. Create SQL queries against Oracle tables to troubleshoot, develop metrics, and create ad-hoc reporting as needed.7. Code, Design and implement modifications.PREFERRED QUALIFICATIONSA strong functional and technical knowledge of Oracle e-Business suite in a multi-organization and multi-set of books environment.Four years experience working with Oracle Financials with four years focused on extending and/or supporting General Ledger, Procurement, Payables, iExpenses, Receivables, Cash Management, Fixed Assets.Strong technical knowledge of the underlying tables, integration points and technology processes are critical to success in this role.Ability to work independently with limited general supervision.Must have very strong analytical skills with the ability to translate business requirements into technical specifications with an emphasis toward highly available and scalable global solutions.Ability to collaborate with a diverse set of business customers and drive consensus when conflicting requirements are identified.Solid interpersonal skills and the ability to effectively organize and communicate across functional and technical lines are critical.Root cause analysis and complex problem solving skills are important.Salary: . Date posted: 04/04/2024 09:26 AM
IT Product Management Associate
Salesforce, Hyderabad, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category ProductJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Team : As a member of the Business Technology product management team, the Senior Product Analyst will specialize in continuous process and systems improvement for the internal sales Lead to Cash business flows. This role will require some overlap with US West Coast (PST/PDT) or US East Coast (EST/EDT) business hours and India Standard Time (IST). Role Description: The Senior Product Analyst collaborates with the Product Owner (PO) on requirements, business value scoring and success metrics. The Senior Product Analyst drives the requirements gathering process that accurately reflects business needs which includes: risk and impact analyses, "as is" and "to be" process documentation, agnostic of a specific technical solution. The Senior Product Analyst reviews technical solutions for compliance to business process and objectives. Senior Product Analysts may contribute to solution designs, testing plans and execution, as well as the training, troubleshooting and project management aspects of addressing business and operational needs. The candidate must have direct experience with Salesforce CRM as well as Sales, Commission splits calculation and understanding of compensation processes . Responsibilities: Help drive the product vision and high-level strategy to support Quote to Cash process Understand, analyze, and translate business requirements into functional requirements, supporting documentation, user stories, and acceptance criteria Drive feature assessment, requirements gathering, sprint planning, and documentation Develop and own user stories and acceptance criteria that represents the requirements provided by the business Prioritize the work for the scrum team to ensure focus on highest business value items Partner with the dev manager, scrum master to remove any blockers for the team Work closely with the scrum team in supporting the execution of their work Work closely with a product owner lead to communicate product outcomes as well as any challenges/obstacles to stakeholders across areas of expertise including IT and Sales Ensure transparency and traceability from requirements gathering through delivery and beyond Identify test scenarios, develop test scripts, and execute testing in support of system and User Acceptance Testing (UAT) Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines. Provide functional leadership during technology enhancements/upgrades/implementations and work successfully as a liaison with various internal business/technical partners. Partner with the support organization to provide training, support and technical assistance to operation team and end users. Contribute and establish standards and best practicesJob Qualifications: Experience/Skills Required: 4-7 years experience, Masters Degree in Computer Science/Business Administration or equivalent experience Experience in Systems/Business Analysis, Software Engineering or other related client-facing roles Experience in Sales and sales compensation processes systems / commission splits. Good understanding of the Sales operations domain and metrics/KPI's important for the domain Demonstrated experience in writing detailed user stories, acceptance criteria and agile software development Experience with enterprise system implementations Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences Excellent analytical and organisational skills with strong attention to detail Demonstrated success in transforming customer needs into working software within limited timeline and resources Ability to influence cross-functional teams Desired Skills/Experience: 3+ years experience Salesforce platform knowledge (Sales cloud and or Compensation Management and or Xactly ) At least 3-4 years of experience in Product Management Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" six years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:19 PM