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Experienced Business Support Specialist ( Evergreen)
Boeing, New Delhi, Any
Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing is the world's largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative.With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace. Position Overview: Boeing international Enterprise Services (BIES) team is currently looking for an Experienced Business Support Specialist to join their team in New Delhi, India. This team seeks a highly-skilled and motivated individual to support the BIES activities in India.We are looking for an experienced and responsible Safety Focal to join our team. As a Safety Focal, you will be responsible for facilitating compliance with occupational health and safety (OSH) guidelines. Your main goal will be to always ensure safe working environment and prevent any injuries and accidents.In addition to this, you will be developing policies that help encourage occupational health and safety (OSH) awareness. You should be experienced in all OSH dictations. Your work will be more focused on deterrence so you need to be analytical and diligent.Having attention to detail and sensitivity to potential dangers are crucial to progress. The objective here is to support the creation of a safe and healthy workplace.In addition to the above you will also be responsible for the day to day Admin tasks as assigned by your Manager. Position Responsibilities: The responsibilities for this position include, but are not limited to, the following:Plan and implement OHS policies and programsAdvise and lead employees on various safety-related topicsPrepare and conduct educational seminars and webinars on a regular basisReview existing policies and proceduresAdhere to all the rules and regulationsConduct safety training programs for employees on a regular basisLiaise with and report to officials related to OSH matters and other safety standardsKeep yourself updated about latest safety practicesConduct risk assessmentEnforce preventative measuresIdentify process bottlenecks and offer timely solutionsCheck if all the employees are acting in adherence with rules and regulationsPrepare and present reports on accidents and violations and determine causesOversee workplace repair, installations and any other work that could harm employees' safetyLead and manage the waste/e-waste disposal program across our sites.Implement ERT program (nominate, train and help ERT members)Implement innovative principles of Space planning in tune with Business requirementOrienting the new joiners with Boeing India and BIES functionResponsible for Employee services ( Events, trainings, soft services, Engg services, telecom services)Maintaining excellent relationship with various Business Units (BU) & taking care of any related business requirementsCoordinating with LandLord to ensure smooth building operationsSite takeover from Project team (de snagging/Handing over documents)Responsible for Asset management i.e. end to end life cycle of an asset until disposal & taking care of quarterly/annual physical verification of assetsResponsible for complete Procure to Pay cycle (P2P) & coordinating with relevant business partners(s)Ability to lead and manage small minor project works on-siteAbility to collaborate with other functions like Global Real Estate/Finance/HR/Security etc as & when requiredResponsible for representing BIES for various audits like Quality/ISO/BCP including recertification(s)Sharing inputs on annual budget allocation & tracking planned vs actual spent along with proper reasoning of deviations (if any)Monitor emergency response procedures such as dialogic/call tree/ERT membersManage end to end site operations with special focus on driving value through service delivery improvements, cost saving initiatives etcEmployer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): Bachelor's degree or Master's Degree in safety management or similar field.5 years of experience as a Safety Focal or similar roleExcellent knowledge of legislations and proceduresExcellent knowledge of potentially hazardous materials or practices5 years of experience in producing reportsExperience with writing policies and procedures for health and safetyFamiliarity with conducting data analysis and reporting statisticsProficient in MS OfficeOutstanding organizational skillsCritical thinker and problem-solving skillsGood time-management skillsGreat interpersonal and communication skills Preferred Qualifications (Desired Skills/Experience): A postgraduate qualification will be an added advantage.Working knowledge of safety management information systemCertificate in occupational health and safetyTypical Education & Experience:Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+ 8 years' related work experienceEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 03/21/2024 04:14 PM
Vice President- Head Aftersales Service-APAC
Michael Page, Delhi
Overview of Key ResponsibilitiesOversee all aspects of the after-sales service and support operations of a companyEnsure high levels of Customer Satisfaction, Develop and Implement Service StrategiesManage a team of after-sales professionals, and drive continuous improvement in after-sales processes and systemsFormulate spare part strategies for internal and external customersDevelop the global teams to optimise support, service processes, tools, and systems, while aligning with the internal quality team for regular audits as per standards and needs.Maintain strong customer relationships, Maximise revenue opportunities from after-sales services in India, APAC, Europe & US Create strategies to maximise revenue, efficiency & profitability in line with current target & projectedbusiness growth while providing focused leadership ensuring that customers receive best-in-class service irrespective of geographical locationLead a team of approx. 150 people and guide them to provide world-class services to the existing customersWork with the marketing dept to organise promotional and marketing campaigns for After Sales offerings to create customer awarenessTechnical Skills RequiredProduct Lifecycle Management* Performance Management, Problem Solving & Analytical Skills.* Troubleshooting & Problem Solving.* Working knowledge of products which have a combination of electrical, mechanical, and software within them* Experience in service operations* Spare Part Management* Inventory Management* Marketing and Business Development* Revenue Generation* Customer Relationship Management* Knowledge of contract renewalsBehavioural SKills Required* Communication Skills, Team Management, and Stakeholder Management.* Customer Centricity, Conflict Resolution & Negotiation Skills.* Comfortable in managing relationships at all levels from CEO down to entry-level staff starting their careers.* Ability to create a Can-Do mentality in the team while working in demanding and stressful situations as an OEM supplier.* Ability to create the best After-sales service strategies for Customers to gain repeat orders.Leadership Candidate with 20-30 years of overall work experience with B. Tech Mechanical/Electrical/Mechatronics /Electronics/I&C and strong expertise in After-sales/Customer Service across India + Global Markets and has worked on Product Lines with a mix of Electrical/Electronics + Mechanical + SoftwareAbility to manage large teams sizes of 100+ members and guide them to provide world-class services to the existing customersPrior Expertise in leading After-sales Service as an OEM while maintaining high levels of Customer SatisfactionAbility to Collaborate at all levels with cross-functional teams such as supply chain, purchasing, design, production, quality, product development, project team etc. to resolve issues and improve product/service quality and customer satisfactionAbility to Establish adequate systems and processes with performance monitoring metrics to ensure a smooth handover from the projects department along with effectiveness and efficiency of after-sales operations for the customers and their sites.
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At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyones contributions and do whats right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.Founded in Baltimore, MD in 1889 in a room and a cellar by 25:year:old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than 6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia:Pacific, China, Europe, Middle East and Africa, and the Americas,.At McCormick, we have over a 100:year legacy based on our "Power of People" principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.Position OverviewWorking as a member of Process Improvement Team under general supervision of the Process Discipline and Enablement Lead, the role is primarily responsible for establishment and optimization of process quality metrics and KPIs. It also includes monitoring and enhancing process adherence and ensuring alignment with industry best practices. The objective extends beyond mere metric definition to encompass a holistic approach to process quality management, emphasizing the strategic integration of real:time monitoring, conflict resolution, and effective communication to drive sustained excellence.Key Responsibilities::Define and optimize process quality metrics, ensuring alignment with organizational objectives: Define process quality metrics and KPIs to measure adherence to standards; Establish mechanisms to monitor process quality in real:time or through periodic reviews.:Lead audits, assessments, and change initiatives to drive ongoing improvement in process adherence and efficiency: Define auditing and assessment process to drive process adherence to agreed standards; Conduct regular audits and assessments of processes to evaluate compliance with quality standards; Identify areas for improvement and create a governance mechanism to monitor progress of corrective actions or process modifications; Leads the communication and alignment effort toimplement and embed process changes; Resolves conflicts on any process issues that involve cost:quality or other trade:offs; Validation and materialization.:Champions, partners and Leads Process Discipline Efforts, in collaboration with the wider Process Improvement team and business partners: Advocate and champion process discipline; In collaboration with the broader Process Improvement team, establish a frameworkto contribute to identifying and addressing opportunities for improvement highlighted during process audits nonconformance; Provide a global, enterprise and customer:centric mindset. Manage global business networking, connectivity, and relationships.Experience::At least 5 years of experience within process quality management for transformational initiatives and processes across multiple functions and geographies involving auditing and assessment of processes:Proven experience in change management and quality assurance:Strong business acumen with an abilityto identify and proactively address impacts and disruptions. Ability to handle multiple deadlines:Experience working in global, multicultural environments which require cultural awareness:Ability to adapt and work with different countries and complex processes across a wide range of subjectsQualifications::Business Degree or similar field:Process quality m
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At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyones contributions and do whats right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.Founded in Baltimore, MD in 1889 in a room and a cellar by 25:year:old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than 6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia:Pacific, China, Europe, Middle East and Africa, and the Americas, including North, South and Central America with recognized brands including XXX.At McCormick, we have over a 100:year legacy based on our "Power of People" principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.Position OverviewReporting to the Global Data, Analytics and Automation Director, the Data Assembly, BI, and Reporting Sr. Manager is responsible for leading a team that is dedicated to transforming and visualizing MKC data. The main objective of this role is to facilitate data:driven decision:making by overseeing the assembly of information, business intelligence, and reporting processes. The successful candidate will be instrumental in delivering actionable insights and promoting data:driven practices within the organization.Key Responsibilities::Manage a team of 15 data professionals responsible for data transformation and visualization:Define long:term strategy for BI / reporting architecture:Drive leadership alignment on golden KPIs, redundant KPIs, and gaps to be filled:Provide guidance to the team to build visually appealing and effective data visualizations, dashboards, and reports:Work closely with Functions and T and T to ensure underlying data quality and integrity for consistent reporting:Partner with IT and provide needed capacity and capability for McCormicks digital transformation:Ad hoc participation in GBS Governance and Enterprise Digitalization governance as appropriateExperience::At least 5 years of relevant experience and progressive leadership roles:Working with Regional Leadership teams in establishing scorecards, KPIs and Automation solutions:Business Intelligence, Business Analysis, Data Manipulation and Data Visualization:Technical knowledge for Data environments, transformation, models and queries:Experience working with regions and different culturesQualifications::Discipline Bachelors in Computer Science, Supply Chain, Finance or relevant field:Strong communication and diplomacy skills to guide and influence others:Strong analytical decision:making and direction:setting:Business acumen:Able to manage ambiguity:Ability to translate strategy into actionable information:Flexible and able to manage concurrent priorities:Strong problem:solving skills: leads others in problem:solving and root cause analysis:Fluent English is requiredMcCormick and Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.