Area Retail Manager Salary in Chennai - PayScale

BASIC QUALIFICATIONS- 5+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 5+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- 5+ years of driving end to end delivery, and communicating results to senior leadership experience- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics- Strong analytical skills, with the ability to interpret data and implement improvements based on insights.- Proactive problem-solving mindset with a commitment to continuous improvement.- Root cause Analysis / Lean / Six sigma knowledge.DESCRIPTIONJoin the Selling Partner Satisfaction team as a Program manager. We aim to build an environment where Selling Partners can sell with Amazon hassle free. We are looking for someone who can lead the ordering/delivery excellence team and drive improvements in our Selling Partner journey within Amazon. You will have the opportunity to collaborate with internal / external stakeholders within Amazon and pave way for a frustration free experience. Key job responsibilities- Spearhead initiatives to optimize the ordering and delivery processes for Amazon Selling Partners. - Deep dive , identify opportunities of Selling Partner dissatisfaction and drive upstream defect elimination.- Establish communication channels with Selling Partners and drive education.- Improve Selling partner satisfaction , SLA and quality metrics. - Collaborate closely with cross-functional teams, including product management, logistics, and technology, to enhance seller/vendor-facing tools and systems. - Analyze ordering and delivery metrics to identify pain points, inefficiencies, and areas for improvement, implementing data-driven strategies. - Develop and execute projects focused on reducing lead times, improving order accuracy, and enhancing overall fulfillment efficiency. - Establish and maintain strong relationships with vendors, gathering feedback to inform enhancements and ensuring a positive end-to-end experience. - Implement performance measurement mechanisms to track the impact of process improvements and drive ongoing optimization. - Proactively identify and address potential issues in the ordering and delivery pipeline, ensuring a seamless vendor experience. - Communicate regularly with internal stakeholders and external partners to align priorities and drive collaborative solutions. - Stay abreast of industry best practices and emerging technologies to continually innovate and improve the ordering and delivery ecosystem. A day in the lifeThe candidate will be working closely with the internal Retail Business Services (RBS) operations teams that support vendors. The candidate will improve Selling partner experience by driving contact elimination, vendor education and improving internal team speed and quality. About the teamOur vision is to create a hassle free environment for Selling partners. We empower selling partners to be self sufficient in conducting business with Amazon. We are implementing this vision thru eliminating the need for Selling partner to contact Amazon , educating / nudging Selling partners to fix their errors and improve internal Amazon teams speed and quality of support. We are flag bearers of Selling Partner experience along the Selling partner journey (onboarding , listing , ordering , delivery , payments and chargebacks) within RBS and we expect others to meet the bar we establish. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Master's degree- PMP- Six Sigma Black Belt certified- CPIM/CSCP - APICS certified- Familiarity with e-commerce logistics, fulfillment operations, and a deep understanding of vendor needs.Salary: . Date posted: 03/25/2024 10:19 PM

BASIC QUALIFICATIONS- 5+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 5+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- 5+ years of driving end to end delivery, and communicating results to senior leadership experience- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- Strong analytical skills, with the ability to interpret data and implement improvements based on insights.- Proactive problem-solving mindset with a commitment to continuous improvement.- Root cause Analysis / Lean / Six sigma knowledge.DESCRIPTIONJoin the Selling Partner Satisfaction team as a Program manager. We aim to build an environment where Selling Partners can sell with Amazon hassle free. We are looking for someone who can lead the Financial deductions/supply chain disputes elimination team and drive improvements in our Selling Partner journey within Amazon. You will have the opportunity to collaborate with internal / external stakeholders within Amazon and pave way for a frustration free experience. Key job responsibilities- Spearhead initiatives to optimize the payments and Chargeback processes for Amazon Selling Partners. - Deep dive , identify opportunities of Selling Partner dissatisfaction and drive upstream defect elimination.- Establish communication channels with Selling Partners and drive education.- Improve Selling partner satisfaction , SLA and quality metrics. - Collaborate closely with cross-functional teams, including product management, logistics, Finance and technology, to enhance seller/vendor-facing tools and systems. - Analyze Payments and chargebacks metrics to identify pain points, inefficiencies, and areas for improvement, implementing data-driven strategies. - Develop and execute projects focused on reducing lead times, improving invoice accuracy, and enhancing overall supply chain rules. - Establish and maintain strong relationships with vendors, gathering feedback to inform enhancements and ensuring a positive end-to-end experience. - Implement performance measurement mechanisms to track the impact of process improvements and drive ongoing optimization. - Proactively identify and address potential issues in the Payment and supply chain disputes pipeline, ensuring a seamless vendor experience. - Communicate regularly with internal stakeholders and external partners to align priorities and drive collaborative solutions. - Stay abreast of industry best practices and emerging technologies to continually innovate and improve the payments and supply chain disputes ecosystem. A day in the lifeThe candidate will be working closely with the internal Retail Business Services (RBS) operations teams that support vendors. The candidate will improve Selling partner experience by driving contact elimination, vendor education and improving internal team speed and quality. About the teamOur vision is to create a hassle free environment for Selling partners. We empower selling partners to be self sufficient in conducting business with Amazon. We are implementing this vision thru eliminating the need for Selling partner to contact Amazon , educating / nudging Selling partners to fix their errors and improve internal Amazon teams speed and quality of support. We are flag bearers of Selling Partner experience along the Selling partner journey (onboarding , listing , ordering , delivery , payments and chargebacks) within RBS and we expect others to meet the bar we establish. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Master's degree- PMP- Six Sigma Black Belt certified- Finance payments background- Familiarity with logistics, ordering , supply chain operations, and a deep understanding of vendor needs.Salary: . Date posted: 03/25/2024 10:14 PM

BASIC QUALIFICATIONS- Education: Any Graduation (other than BE, BTech and MBA Freshers) Language: English- Technical (Computers & Internet) savvy is required.- Committed Selling Partner advocate, drive process & tool improvements.- Enthusiasm and strong self-motivation.- Strong prioritization and time management skills, with a high degree of flexibility.- Embrace constant change with flexibility and good grace.- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.- Demonstrates effective communication, composure, and professional attitude- Exemplary performance record, particularly with regard to quality & productivity- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.DESCRIPTIONSPS Associate at AMAZONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The SPS Associate team acts as the primary interface between Amazon and Selling Partners. We obsess over providing world class support to Selling Partners on the Amazon platform. We strive to predict the Selling Partner's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.The role of the SPS Associate provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across 11 worldwide locations. Amazon and Selling Partner Support pride ourselves on growing talent and leadership from within. The SPS Associate role is an exciting entry point into an organization with endless career opportunities. Candidates should expect to spend their initial 12-18 months learning the Selling Partner Support business, perfecting their technical skills and customer advocacy as well as learning new skills such as mentorship, coaching, negotiation, process improvement and account management as they identify the next step in their career path with Amazon. Historically SPS Associates have progressed their careers with Amazon in areas such as editorial, data analysis, workflow & capacity planning and training as well as leadership roles i.e. team leads, supervisors and managers.The SPS Associate acts as the primary interface between Amazon and Selling Partner, providing phone, chat and e-mail support in the English language governed by internal service level agreements. The SPS Associate will be responsible for providing timely and accurate operational support to Selling Partners on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A SPS Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.Ideal Candidate ProfileHigh energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with Selling Partners. Willingness to work on high performance targets as well as an inquisitive and improvement-based approach to work are critical competencies for this role. The SPS Associate demonstrates end to end ownership of every Selling Partner interaction and couples this with proactive problem solving to provide exceptional support to Selling Partners.Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.Weekly Off: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off.Work Location: This is a work from office (Chennai) role.• During the first four months (Training & Transition) no unplanned leaves are allowed.• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.• Home environment free from background noise where you can connect to the internet and work on your deliverables in case of business requirement.• Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider in case of business requirement.• Should have access to mobile phone at all times from a reliable provider.• Should have power back up in case of power shut down.• Candidates who are based in Chennai should apply • Candidates selected should work from office located in Chennai Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Key job responsibilities• Demonstrates effective, clear and professional written and oral communication in English Language. • Ability to handle inbound and outbound calls along with email support in English Language,• Candidates should work from office• Candidates should have Fixed Line internet (High-speed broadband) and Power backup• Provides prompt and efficient service to Amazon Selling Partner including the appropriate escalation of Selling Partner' issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Speak, write, and read fluently in EnglishSalary: . Date posted: 03/29/2024 09:25 AM

DESCRIPTIONAmazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the GSF LM are largely manual involving large numbers of associates and 3P Vendors. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.Key job responsibilitiesWe're seeking a Team lead for our GSF LM operations. In this role, you will be responsible for: Managing, on a daily basis, end to end operations for either one large site or a combination of small sites having below Job responsibilities.Job Deliverables:o Daily Management of shifto Administrative management of associateso Job allocation to associateso Monitoring and mentoring of associates on productivity, cost,quality and safety.o Monitor status of counts and problem solve queueso Responsible for shift quality and associated action planso Preparing and implementing training and development plans for associateso Conduct a 4M and 5S audit for the respective work stations on a daily basiso Stand-in for Area ManagerA day in the lifeJob Deliverables:o Daily Management of shifto Administrative management of associateso Job allocation to associateso Monitoring and mentoring of associates on productivity, cost,quality and safety.o Monitor status of counts and problem solve queueso Responsible for shift quality and associated action planso Preparing and implementing training and development plans for associateso Conduct a 4M and 5S audit for the respective work stations on a daily basiso Stand-in for Area ManagerAbout the teamThe Team will address discipline and/or performance issues for LM Associates. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts. Team will ensure Amazon policies - including attendance tracking - are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, for achieving or exceeding Amazon expectations. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience- Bachelor's degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applications- Experience with ExcelPREFERRED QUALIFICATIONS- 2+ years of customer-facing environment, warehousing, logistics or manufacturing experienceSalary: . Date posted: 03/29/2024 10:05 PM

DESCRIPTIONAmazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the GSF LM are largely manual involving large numbers of associates and 3P Vendors. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.Key job responsibilitiesWe're seeking a Team lead for our GSF LM operations. In this role, you will be responsible for: Managing, on a daily basis, end to end operations for either one large site or a combination of small sites having below Job responsibilities.Job Deliverables:o Daily Management of shifto Administrative management of associateso Job allocation to associateso Monitoring and mentoring of associates on productivity, cost,quality and safety.o Monitor status of counts and problem solve queueso Responsible for shift quality and associated action planso Preparing and implementing training and development plans for associateso Conduct a 4M and 5S audit for the respective work stations on a daily basiso Stand-in for Area ManagerA day in the lifeJob Deliverables:o Daily Management of shifto Administrative management of associateso Job allocation to associateso Monitoring and mentoring of associates on productivity, cost,quality and safety.o Monitor status of counts and problem solve queueso Responsible for shift quality and associated action planso Preparing and implementing training and development plans for associateso Conduct a 4M and 5S audit for the respective work stations on a daily basiso Stand-in for Area ManagerAbout the teamThe Team will address discipline and/or performance issues for LM Associates. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts. Team will ensure Amazon policies - including attendance tracking - are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, for achieving or exceeding Amazon expectations. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience- Bachelor's degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applications- Experience with ExcelPREFERRED QUALIFICATIONS- 2+ years of customer-facing environment, warehousing, logistics or manufacturing experienceSalary: . Date posted: 04/02/2024 09:20 AM

Purpose & Overall Relevance for the Organisation: Global Business Services (GBS) aims to provide globally unified services based on standardized and automated solutions across different functions and markets. This will enable us to drive operational efficiency, quality services, improved agility and better decision-making whilst reducing complexity and workload.It delivers high quality services in the areas of Order to Cash (O2C), Source To Pay (S2P), Record to Report (R2R), Planning & Reporting and Hire to Retire for adidas companies and subsidiaries located in Europe, North America and Latin America. Purpose & Overall Relevance for the Organization: Planning and Reporting team supports the business by providing information that will enable the financial decisions, by promoting transparency in the actuals reporting and increasing the accuracy in the Planning activities, such as forecast and budgeting. Key Responsibilities: Execute budgeting, forecasting and cost monitoring processes ensuring data quality and integrity across various systems and tools Support the supervisor to partner with the business within the assigned area of responsibility Engage the creation of transparency on budgeting, forecasting and cost monitoring processes and contribute for the integrity of those activities Ensure data mechanization and daily/ monthly maintenance of the information in the reporting / budget systems Ensure smooth operation of day to day business by taking on ownership for related actions Look continuously for improvement of daily tasks to optimize controlling, FP&A and overall finance execution and allow improved sharing of key financial information Execute standardized reporting and ad-hoc analysis Manage cost centers and support cost center managers in all financial tasks (e.g. investment and recruitment requests, cost recharges, etc.) Manage / support small sized projects; support the implementation of findings and sustainability of achievements Key Relationships: GBS Controlling Team and Finance teams adidas Finance Team adidas senior management team adidas Market Controllers Accounting HR Knowledge, Skills and Abilities : Strong financial acumen System expertise: Very good MS office skills (especially Excel), SAP S/4 Hana, SAC (SAP Analytics Cloud) and Power BI Experience of Central Finance (CFIN) implementation Ability to read, write and communicate in English in a business setting Ability to pay close attention to detail and high degree of customer orientation Good Problem solving and analytical skills Proven track record in successful team work being part of global, multinational projects. Multi-cultural awareness, open minded to working in diverse business environments. Able to constructively work under stress and pressure when faced with high workloads and deadlines. Requisite Education and Experience / Minimum Qualifications: • University degree in Commerce/Business Administration/Finance/ Controlling or similar • 7 plus years relevant work experience as CPA or equivalent • Broad and deep theoretical understanding of job function • Experience in a Shared Service environment • CPA certified • Lean trainingSalary: . Date posted: 04/01/2024 08:11 PM

DESCRIPTIONSPS Associate at AMAZONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The SPS Associate team acts as the primary interface between Amazon and Selling Partners. We obsess over providing world class support to Selling Partners on the Amazon platform. We strive to predict the Selling Partner's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.The role of the SPS Associate provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across 11 worldwide locations. Amazon and Selling Partner Support pride ourselves on growing talent and leadership from within. The SPS Associate role is an exciting entry point into an organization with endless career opportunities. Candidates should expect to spend their initial 12-18 months learning the Selling Partner Support business, perfecting their technical skills and customer advocacy as well as learning new skills such as mentorship, coaching, negotiation, process improvement and account management as they identify the next step in their career path with Amazon. Historically SPS Associates have progressed their careers with Amazon in areas such as editorial, data analysis, workflow & capacity planning and training as well as leadership roles i.e. team leads, supervisors and managers.Virtual Contact Center (VCC) associates are expected to work from a home location approved by Amazon for all scheduled hours. The home location is as mentioned at the top of the JD, and associates are expected to be at this location on the date of joining. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work- like environment at home location so that associates can deliver their best in terms of productivity and quality.The SPS Associate acts as the primary interface between Amazon and Selling Partner, providing phone, chat and e-mail support in the English language governed by internal service level agreements. The SPS Associate will be responsible for providing timely and accurate operational support to Selling Partners on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A SPS Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.Ideal Candidate ProfileHigh energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with Selling Partners. Willingness to work on high performance targets as well as an inquisitive and improvement-based approach to work are critical competencies for this role. The SPS Associate demonstrates end to end ownership of every Selling Partner interaction and couples this with proactive problem solving to provide exceptional support to Selling Partners.Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.Weekly Off: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off.• During the first four months (Training & Transition) no unplanned leaves are allowed.• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.• Home environment free from background noise where you can connect to the internet and work on your deliverables.• Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.• Should have access to mobile phone at all times from a reliable provider.• Should have power back up in case of power shut down.• Candidates who are based in Chennai should applyErgonomic Furniture: In Amazon we care about your health hence suggest that all employees have an ergonomic chair and desk at their workspace.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Key job responsibilities• Demonstrates effective, clear and professional written and oral communication in English Language. • Ability to handle inbound and outbound calls along with email support in English Language,• Candidates should be living or willing to relocate to Chennai and work remotely within the City limits.• Candidates should have Fixed Line internet (High-speed broadband) and Power back to support for the duration of his/her Shift time.• Provides prompt and efficient service to Amazon Selling Partner including the appropriate escalation of Selling Partner' issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions.We are open to hiring candidates to work out of one of the following locations:Virtual Location - TNBASIC QUALIFICATIONS- Education: Any Graduation (other than BE, BTech and MBA Freshers) Language: English- Technical (Computers & Internet) savvy is required.- Committed Selling Partner advocate, drive process & tool improvements.- Enthusiasm and strong self-motivation.- Strong prioritization and time management skills, with a high degree of flexibility.- Embrace constant change with flexibility and good grace.- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.- Demonstrates effective communication, composure, and professional attitude- Exemplary performance record, particularly with regard to quality & productivity- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.PREFERRED QUALIFICATIONS- Experience within a customer service environment preferred. Desire to expand skills into new areas.- Business acumen in areas of e-commerce and retail.