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Analyst Salary in Chennai - PayScale

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Client Support Senior Analyst
, Chennai, Tamil Nadu
About DTCC:With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide.At DTCC we value on our clients'' interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career.Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).Why you''ll love this job:This is a client support role focused on analyzing incoming client queries via phone, email, and web portal, providing functional expertise and advice to clients, act as first level of escalation and coordinate vital actions with other teams such as Product, Technology, Project and Release management, Risk management, Legal and Compliance, Onboarding and the User Acceptance Testing team.The client support team will be providing support to DTCC clients across different business lines. Expectations include an ability to build rapport and develop relationships with internal and external partners, strong problem resolution and troubleshooting skills and an ability to provide First Call Resolution to clients.Your ResponsibilitiesHandling incoming client calls and client queries via web portal and emails, provide client resolution or identifying and setting client expectation for follow-up during the initial client calls.Accountable for analyzing, tracking, and communicating updates and resolution to clients in a timely manner and within the query management expectations.Prioritize and follow escalation procedure on critical service disruption issue and maintain accurate case management information and categorization.Pro-actively supervise and provide timely response to clients by coordinate and collaborating with various internal teams: product management, relationship management, technology, application development and Business management teams.Coordinate and distribute client notifications with relevant business and management approval to advise of system downtimes, service disruptions or proactive client outreach.Participate proactively in team meetings, identify, and suggest operational improvements that increase organizational efficiency and maximizes client experience. Identify training needs and facilitate training delivery.Maintain a steadfast focus on meeting the needs/requests of our clients, including responding to client inquiries timely and accurately (in line with departmental benchmarks/metrics), and in resolving, and/or advancing problems promptlyEffectively engage and improve knowledge database using Knowledge Centered Service (KCS) by creating and/or modifying knowledge articles.Participant actively in Major Incident Management representing Client Service team, identify client impact issue and provide resolution/ recommendationsLead project implementation and support internal functional testing for new releases impacting clientsAdhered Client Support procedure and identify process and procedural gaps and update where vital.Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; escalates appropriatelyTalents Needed for Success:Minimum of 3 years of related experienceBachelor''s or Associate''s degree preferredSuperior communication, interpersonal, and listening skills. Excellent communication (verbal and written) in English. (some positions may require a particular language as per the client base supported)Excellent troubleshooting skills.Customer Service skillsAbility to create accurate documentation with an attention to detail.Excellent decision-making skills, especially in a high-volume environment requiring quick resolution.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interv
ESG Analyst
, chennai, IN
Business OverviewElement Solutions Inc is a leading global specialty chemicals company whose businesses supply a broad range of solutions that enhance the performance of products people use every day. Developed in multi:step technological processes, these innovative solutions enable customers manufacturing processes in several key industries, including consumer electronics, power electronics, semiconductor fabrication, communications and data storage infrastructure, automotive systems, industrial surface finishing, consumer packaging and offshore energy.At ESI, we are dedicated to sustainability and making a positive impact in the communities where we live and work. We often focus on cross:function projects that aim improve the experience of our stakeholders across various subject matters. To support our mission of continuous improvement, we are seeking a Global ESG Analyst, who will play a pivotal role in advancing our goals. This is a great opportunity to work closely with senior leaders and site managers on various exciting ESG and sustainability initiatives. Job PurposeResponsible for supporting various data analysis and project management initiatives to drive sustainability and ESG initiatives across the organization.Job ResponsibilitiesESG Data Analysis and Oversight: :Support overseeing data collection, analysis, and reporting, ensuring accuracy and completeness in accordance with established frameworks and standards relevant to the area. You will also support customer and vendor inquiries related to ESG / sustainabilityProject Management: :Lead and assist in overseeing projects and initiatives, driving progress and delivering results. In some cases, you might work directly with our manufacturing facilities to help evaluate and prioritize sustainability projects, while in other cases, you may support or lead other corporate initiatives such as programs to reduce water consumption or increase volunteerismContinuous Improvement: :Identify opportunities for continuous improvement and make recommendations to help advance our organization's performance. You may then also lead some of these projectsRequirements and Qualifications:A degree in relevant ESG, sustainability, chemistry, engineering, or finance/ business field:Strong project management skills with a track record of successful project execution:Excellent analytical and data management capabilities:Excellent verbal and written communication skills in English:Strong organizational skills and keen attention to detail:Ability to work both independently and collaboratively in a global, cross:functional and cross:cultural team environment:Fluency in English; knowledge of additional languages is a plus:Microsoft skills including Outlook, Excel, and PowerPoint are required:Strong visual and verbal presentation skills are important in this role:Knowledge or familiarity with ESG reporting frameworks, such as GRI, SASB, TCFD, and others:Understanding of the requirements of ESG assessment organizations like MSCI, Sustainalytics, EcoVadis:Knowledge of emerging ESG trends and best practices:Certification in sustainability reporting or ESG managementEducationBachelors Degree in Business or EngineeringEEO StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Analyst - Marketing Design
Siemens, Chennai, Any
Company:Imagine a company that combines the dynamic energy of a start-up and the backing of Siemens, a global powerhouse. A company where ideas, passion, and ingenuity are valued - and - vital to solve the next generation of smart building challenges and help customers achieve net carbon zero goals.Enlighted is human-centered proptech company that creates positive transformation wherever space, people and work meet through our industry leading technology. We empower organizations with this technology to transform physical spaces into regenerative places that fuel positive impact for people, portfolio, and our planet.Our team is constantly evolving to deliver exceptional value to customers worldwide and remain at the forefront of future-proofing building with our innovative solutions. If you are passionate about turning everyday spaces into extraordinary places - join us - and start making your impact today.To learn more about Enlighted, visit us at www.enlightedinc.comOur Team: Everything we do at Enlighted is underpinned by our values. We know it is not just what we do that matters, it is how we do it that makes the difference. We expect all team members to live our values and create a culture where everyone is inspired to be their best.You have a unique opportunity to chart your professional path by owning your development, your career, and your future. We encourage all employees to hone their skills, acquire new ones, and explore continued opportunities within Enlighted and Siemens - the brightest way to advance your career!Location Enlighted - Global Technology Center, ChennaiRole Analyst - Marketing DesignExperience 4 to 6 yearsResponsibilities • Utilize Adobe Creative Suite for creating and manipulating graphics • Ensure the accuracy and quality of digital design files before publication. • Apply design changes and recommendations across multiple projects simultaneously. • Maintain high standards of quality control, providing final approval on projects. • Actively communicate with marketing partners to ensure alignment on design execution. • Format graphics and manage the processing of various file types. • Assist design teams in producing compelling advertising and digital content. • Collaborate with Online Producers to meet design and digital execution goals. • Review and proof graphic materials to ensure compliance with digital standards. • Prepare and package files for final release, ensuring all specifications are met. • Troubleshoot production issues with designers and digital media teams. • Maintain brand guidelines and assist in designing assets to support the brand identity.Candidate Profile • Bachelor's degree in graphic design or related field. • 4-6 years of relevant experience, preferably in the retail or B2B industry. • High proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and Microsoft Office (Word, Excel, PowerPoint). • Strong expertise in digital export, delivery, and versioning. • Creative problem-solving skills and the ability to research and apply new ideas. • Keen eye for detail and a strong sense of urgency. • Excellent communication and interpersonal skills for maintaining business relationships. • Up-to-date with the latest trends and technologies in digital design.Salary: . Date posted: 03/22/2024 08:42 PM
Analyst:Infrastructure Support
, chennai, IN
Requisition ID:275606:Relocation Authorized:None:Telework Type:Full:Time Office/Project:Work Location:ChennaiCompany Overview:Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the worlds infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact.We serve the Infrastructure, Nuclear, Security and Environmental, Energy, and Mining and Metals markets. Our services span from initial planning and investment, through start:up and operations.Core to Bechtel are our values : ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants : integrity, respect, collaboration, trust, and delivery. They are what we believe, what customers can expect, and how we deliver.Bechtel India is a global operation that supports execution of projects and services around the world. Working seamlessly with business line home offices, project sites, customer organizations and suppliers, our teams have delivered more than 125 projects since our inception in 1994.Our offices in Gurgaon, Vadodara and Chennai will grow significantly and sustainably with exciting career opportunities for both professionals and young graduates who are passionate about creating a cleaner, greener, and safer world; building transformational infrastructure; making decarbonization a reality; and protecting people and the environment.Position Summary:Infrastructure support and Operationwill be part of the global IT support team. The position will be responsible for hands on support and coordinating with IT support staff spanning multiple functions. Managing day to day operations which havelocal as well as global impact along by setting priorities, managing change and resolving issues.Position Duties/Responsibilities::Responsible for endpoint configuration (PCs as well as mobile devices), deployment and upgrade.:Responsible for deploying and supporting standard collaboration technologies such as Microsoft Teams, OneDrive, Video conferencing endpoints.:Responsible for device management, endpoint analytics and end user support through tools like AAD, Intune, SCCM and ServiceNow.:Responsible for servicing incident and request tasks for deployed infrastructure services to end:users, including resolving complex problems.:Troubleshoots user access and authentication issues associated with Active Directory (AD) as well as Azure AD (AAD) and multi:factor authentication tools.:Reviews, monitors and augments IT reports, dashboards and metrics related to infrastructure, service delivery and customersatisfaction; and recommends process improvement / workflow automation solutions.:Develops IT support guides, training material and shares knowledge, ensuring IT team knows how to configure and support any deployed solutions.:Responsible for deployment of network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network.:Supports computer endpoint peripherals including printers, multifunction devices, port replicators, docking stations, etc. (including Follow Me Print solutions).:Responsible for end:user hardware asset and configuration life cycle management through tools like ServiceNow.:Performs moves, adds, and changes.:Coordinates and leads special projects and tasks with cross:functional teams on as needed basis.:Provides proactive support to senior executives (direct as well as remote).Basic Required Qualifications:Minimum::Bachelors degree
Business Analyst
Amazon, Chennai, TN, IN
DESCRIPTIONAre you passionate about solving business challenges at a global scale? Amazon Employee Services is looking for an experienced Business Analyst to join Retail Business Services team and help unlock insights which take our business to the next level. The candidate understand and implement new and repeatable processes to improve our employee global work authorization experiences. They will do this by partnering with key stakeholders to be curious and comfortable digging deep into the business challenges to understand and identify insights that will enable us to figure out standards to improve our ability to globally scale this program. They will be comfortable delivering/presenting these recommended solutions by retrieving and integrating artifacts in a format that is immediately useful to improve the business decision-making process. This role requires an individual with excellent analytical abilities as well as an outstanding business acumen. The candidate knows and values our customers (internal and external) and will work back from the customer to create structured processes for global expansions of work authorization, and help integrate new countries/new acquisitions into the existing program. They are experts in partnering and earning trust with operations/business leaders to drive these key business decisions.Key job responsibilitiesOwn the development and maintenance of new and existing artifacts focused on analysis of requirements, metrics, and reporting dashboards.Partner with operations/business teams to consult, develop and implement KPI’s, automated reporting/process solutions, and process improvements to meet business needs.Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.Prepare and deliver business requirements reviews to the senior management team regarding progress and roadblocks.Participate in strategic and tactical planning discussions.Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs.Excellent writing skills, to create artifacts easily digestible by business and tech partners.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with ExcelPREFERRED QUALIFICATIONS- 5+ years of business analyst, data analyst or similar role experience
Business Analyst, Katalyst - Prime Video
Amazon, Chennai, TN, IN
DESCRIPTIONAre you interested in using Data to improve the customer experience at Amazon? We are looking for a Business Analyst to support the Prime Videos Customer and Marketing Analytics team. In this role you will influence systems and frameworks leveraged by end customers and multiple cross-functional teams. You will apply both business and process acumen in a fast-paced, ambiguous and innovative environment. Our ideal teammate is curious, has an eye for details and always insists on the highest standards. He/she has deep knowledge in data analysis and is able to wrangle the expected data from any data source.Key job responsibilitiesAs a Business Analyst, you will be responsible for:• Data Ingestion, Data Transformation, Data Comparison, Data Validation and Data Monitoring of multiple data sources from multiple different systems• Create and Manage ETL jobs, resolve any issues arising during the execution of the jobs• Extract data from multiple systems using SQL queries and ETL jobs based on support ticket requests• Monitor health of Data sources and ETL Pipeline Infrastructure with the help of dashboards• Monitoring & Resolution of Trouble Tickets within defined SLA’s.• Diving deep into large data sets to identify patterns, gap areas using SQL, excel and other data manipulation languagesWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 1+ years of data analytics or automation experience- 1+ years of capacity planning, operations planning, business analysis or similar experience- Bachelor's degree- Knowledge of data pipelining and extraction using SQL- Knowledge of SQL and Excel at a moderate or advanced level- Experience with data mining tools like SQL, SAS, SPSS, or similarPREFERRED QUALIFICATIONS- Experience in creating and managing ETL pipelines- Experience with handling data ingestion from multiple sources, applying data transformation and publishing- Quantitative analytical abilities, proven problem-solving skills, strong organizational skills- Ability to communicate effectively with both technical and non-technical individuals.- Strong bias for action and "get it done" attitude
Business Analyst Jobs in Chennai
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Hiring for SEO analyst
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SEO EXECUTIVE Dear Candidate, Greetings From cloud Info We are hiring for SEO Executive/SEO Analyst /SEO Trainee Fresher. Job Profile Candidate should have knowledge of On/Off page SEO techniques. Complete Knowledge of (Blogging, Forums posting) Good
Business Analyst, Katalyst - Prime Video
Amazon, Chennai, Tennessee
BASIC QUALIFICATIONS- 1+ years of data analytics or automation experience- 1+ years of capacity planning, operations planning, business analysis or similar experience- Bachelor's degree- Knowledge of data pipelining and extraction using SQL- Knowledge of SQL and Excel at a moderate or advanced level- Experience with data mining tools like SQL, SAS, SPSS, or similarDESCRIPTIONAre you interested in using Data to improve the customer experience at Amazon? We are looking for a Business Analyst to support the Prime Videos Customer and Marketing Analytics team. In this role you will influence systems and frameworks leveraged by end customers and multiple cross-functional teams. You will apply both business and process acumen in a fast-paced, ambiguous and innovative environment. Our ideal teammate is curious, has an eye for details and always insists on the highest standards. He/she has deep knowledge in data analysis and is able to wrangle the expected data from any data source.Key job responsibilitiesAs a Business Analyst, you will be responsible for:• Data Ingestion, Data Transformation, Data Comparison, Data Validation and Data Monitoring of multiple data sources from multiple different systems• Create and Manage ETL jobs, resolve any issues arising during the execution of the jobs• Extract data from multiple systems using SQL queries and ETL jobs based on support ticket requests• Monitor health of Data sources and ETL Pipeline Infrastructure with the help of dashboards• Monitoring & Resolution of Trouble Tickets within defined SLA's.• Diving deep into large data sets to identify patterns, gap areas using SQL, excel and other data manipulation languagesWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience in creating and managing ETL pipelines- Experience with handling data ingestion from multiple sources, applying data transformation and publishing- Quantitative analytical abilities, proven problem-solving skills, strong organizational skills- Ability to communicate effectively with both technical and non-technical individuals.- Strong bias for action and "get it done" attitudeSalary: . Date posted: 04/08/2024 09:54 PM
KDP Support Analyst, Amazon
Amazon, Chennai, Tennessee
BASIC QUALIFICATIONS* Should be willing to work from the office as VCC is not available. * Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats and/or emails.* Good communication skills.* Proven ability to provide high quality customer service in a fast changing environment by developing personalized responses for publisher questions.* Must possess strong computer navigation skills, along with a basic understanding on how to use a website/web browser and the internet.* Must possess strong analytical skills * Must be able to research, replicate, categorize, and document customer issues to identify & understand their problems. * Must have a proven ability to use data and research to inform the best course of action and/or possible resolutions* Must have high speed internet services that complt with the below recommendation: * An Octane 2.0 score of 30,000 or greater * Network latency of 150 ms or less * Download speed of 3 Mbps or greater * At least 8 GB of RAM, with 3 GB available for Salesforce browser tabsDESCRIPTIONAmazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP's self-publishing platform to publish, market, and sell their content in Amazon's Kindle store. The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is the face of our company, then the KDP Customer Support Analyst role is the job for you!Key job responsibilities* Process and respond to email, phone, and chat contacts received from KDP website users* Demonstrate clear and polite written and verbal communication* Maintain a positive and professional demeanor at all times* Meet or exceed all quality, productivity, and time management goals as set by management.* Follow all site performance and behavior expectations as outlined by management.* Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels* Follow company policies and processes in order to process customer requests appropriately* Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience* Escalate customer issues appropriately and in a timely manner* Proactively communicate system & process issues * Proactively strive to drive improvement to the internal and external processes to enhance the customer experience* Contact appropriate teams as needed for systemic issues* Detail oriented and process focused. Must be able to follow processes and document research & interactions in clear and concise manner.* Flexibility to work shifts including overnight and weekendsWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS - Additional computer skills certifications in web technologies are preferable. - Experience in web-enabled software products or services is highly preferred. - Should be able to understand a complex problem and respond to authors. - Basic familiarity with web technologies and HTML is highly desirable. - Strong analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them. - Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner. - College graduates.Salary: . Date posted: 04/14/2024 09:56 PM