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Manager II, Support Engineer, L5
Amazon, Chennai, Tennessee
DESCRIPTIONWith over 120 million members, Goodreads is the world's largest site for readers and book recommendations. As a Top 100 web destination, our mission is to help people find and share books they love. Goodreads members can discover new books by seeing what their friends and members of the community are reading or by using the Goodreads Book Recommendation Engine.Come join us and be a part of Amazon family here at Goodreads. At Goodreads, you will be part of a Goodreads Support Engineering team which provides tier-2 and tier-3 production support.You will be on a dynamic team that works on a broad range of technologies which impact the back-end infrastructure and operational capabilities of large-scale Goodreads community. As a Support EngineerManager , you'll also be working in conjunction with development team on production operations to deploy these new products and manage our infrastructure, associated processes and systems.This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key job responsibilities* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.* Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Resource planning to support various program asks.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Build best-of-class support engineering teamAbout the teamWith over 120 million members, Goodreads is the world's largest site for readers and book recommendations. As a Top 100 web destination, our mission is to help people find and share books they love. Goodreads members can discover new books by seeing what their friends and members of the community are reading or by using the Goodreads Book Recommendation Engine.Come join us and be a part of Amazon family here at Goodreads. At Goodreads, you will be part of a Goodreads Support Engineering team which provides tier-2 and tier-3 production support.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONSB.E. in Computer Science or a related field.2+ years of experience building, managing engineering teams.9+ years overall development/technical support experience.knowledge of programming, Operating System and Cloud technology concepts preferredComfortable communicating cross-functionally and across management levels in formal and informal settingsShows creativity and initiative to improve productivity using automation or creative processes.Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsPREFERRED QUALIFICATIONS* Hands-on technical expertise * Experience with mission critical, 24x7 systems * Excellent verbal and written communication skills * Ability to handle multiple competing priorities in a fast-paced environment * Experience in preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals.Salary: . Date posted: 03/27/2024 10:18 PM
Senior Software QA Engineer, Device OS
Amazon, Chennai, Tennessee
BASIC QUALIFICATIONS- 6+ years of quality assurance engineering experience- 4+ years of delivering test frameworks, test tools, leading the QA projects and initiatives experience- Knowledge of QA methodology and tools, with demonstrated experience in an QAE role- Experience in manual testing- Experience in automation testing- Experience scripting or codingDESCRIPTIONAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, and Amazon Echo. What will you help us create?Work hard. Have fun. Make history.As a Senior Quality Assurance Engineer, you will be responsible to innovate and drive new Quality initiatives, establish new test frameworks and processes for testing new device and OS, find ways to leverage and scale to deliver without compromising quality and efficiency, establish quality metrics and best practices for the team. You will lead the team by example as a quality leader who is customer obsessed, thinks big and delivers result without compromising the quality. To do this, you will have the most advanced tools at your disposal; however, we expect you to bring new ideas and innovation to build/leverage as needed. You will be responsible for looking to the future and identifying what the team will need to test experiences that were not thought possible today. You will collaborate with team, own and drive the quality of new products and SW releases.Key job responsibilities- Contribute to the continuous improvement of the QA process, suggesting and implementing process enhancements.- Design and develop comprehensive test strategies, frameworks, and methodologies to ensure the quality and reliability of software products.- Collaborate and influence cross-functional teams including developers, product managers, and project managers to understand software quality requirements and design effective test strategies.- Define release planning and provide input on the readiness of software for production deployment.- Lead and mentor a team of QA engineers, providing guidance, technical expertise, and ensuring adherence to best practices.- Work with component teams to identify the pain points in their area and provide technical guidance.- Create, maintain, and execute test cases, test scripts, and test scenarios for various software components, including functional, regression, performance, and security testing.- Identify and document defects, issues, and potential areas of improvement in the software development process.- Perform root cause analysis of complex issues and work with the development team to resolve issues and enhance the overall product quality.- Stay up-to-date with industry trends, emerging technologies, and best practices in QA and testing, and apply this knowledge to continuously improve testing processes.- Collaborate with automation engineers to implement and maintain automated testing frameworks and test suites.- Define key metrics for measuring and reporting on the quality of software products and test effectiveness.A day in the lifeOur Senior Software Quality Engineers are world class quality leaders. On a daily base you will be working closely with cross functional engineering and quality teams as you drive quality for a big pillar in the entire organization. Teams will be looking at you for directions. You will participate in test strategy creation and reviews, driving QA process improvement implementation and help tackle cross-platform engineering challenges. You will have fun along the way and make a huge impact not only on the quality direction of the program but also directly to our customers. Join us!About the teamWant to work on software that ships in multiple different Amazon devices and enable 3rd-party devices to access Amazon services? Are you looking for a startup culture, high impact problems to solve and opportunities to grow? Come work on the Device OS team! We own software components, services, tools, and application development frameworks that power our next generation of devices, and enable key features for device makers.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- 2+ years of UI Automation (preferably on mobile platforms) experience- Knowledge of at least one modern object-oriented programming language such as C++, Java, Objective CSalary: . Date posted: 03/27/2024 10:10 PM
Manager II, Support Engineer, L5, KIX Support Engineering Team
Amazon, Chennai, TN, IN
DESCRIPTIONThe Kindle Ingestion and Expansion (KIX) team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores and other online retailers using Amazon’s state-of-the-art Print on Demand (POD) technology. KIX is an important part of Amazon’s vision to provide its Kindle and print book customers with the world’s largest selection in the format they prefer – eBook or paperback.The KIX Support Engineering team provides tier 2&3 services production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key job responsibilities* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA’s. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.* Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Resource planning to support various program asks.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Build best-of-class support engineering teamAbout the teamThe Kindle Ingestion and Expansion (KIX) team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores and other online retailers using Amazon’s state-of-the-art Print on Demand (POD) technology. KIX is an important part of Amazon’s vision to provide its Kindle and print book customers with the world’s largest selection in the format they prefer – eBook or paperback.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONSB.E. in Computer Science or a related field.1+ years of experience building, managing engineering teams.8+ years overall development/technical support experience.knowledge of programming, Operating System and Data structures concepts preferredComfortable communicating cross-functionally and across management levels in formal and informal settingsShows creativity and initiative to improve productivity using automation or creative processes.Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsPREFERRED QUALIFICATIONS* Hands-on technical expertise * Experience with mission critical, 24x7 systems * Excellent verbal and written communication skills * Ability to handle multiple competing priorities in a fast-paced environment * Experience in preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals.
Engineering Manager - Payloads , Interiors and Structure
Boeing, Chennai, Any
Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.OverviewBoeing is the world's largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace. In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative.With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world. Position Overview We are looking for an Engineering Manager - Payloads, Interiors and Structure to join our leadership team in Chennai managing the Aircraft Interiors/payloads/structures Stress to join our leadership team in Chennai managing the Aircraft Interiors/payloads/structures Stress Engineering capability. This is a techno-managerial position that is expected to provide technical leadership and people leadership to the team. Position Responsibilities :Manages employees performing Stress engineering activities in the areas of Aircraft Mods, Payloads, Mechanical (Structures, Interiors) Design and being responsible in resolving engineering problems associated with design and development, configuration implementation, process redesign and in-service design of aircraft interiors and Payloads, structures and mechanical systems.Manages Career planning, Performance management, Strategic skill development, Drives Organizations initiatives.Leads development of engineering solutions for the Interiors and Seats Engineering function in support of current and future commercial airplane products.Provides oversight to complex projects; integrating multiple considerations including: suppliers, interfacing engineering teams, production system needs, regulations, and airline requirements.Develops and executes project and process plans, implements policies and procedures and sets operational goals.Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements.To be successful requires extensive coordination with Reg Admin, Customer Engineering, Payload Configuration, Supplier Management, Seat Suppliers, Airline Customers, numerous interfacing program commodity teams, regulatory administration, FAA, and factory personnel. In addition, a strong engineering foundation is needed to review and approve supplier technical data, understand certification test requirements, prepare engineering releases to support seat and systems installations, author and release compliance summary reports. Must be able to represent the company professionally in demanding environments. Airline Customers and Seat Suppliers are located around the globe, requiring flexibility to support meeting at any time, as well the need for travel, domestically and internationally.Develops project or operational plans aligned with department's objectives. Implements plans to ensure business, technical and customer requirements are achieved. Assigns authority and responsibilities to employees to execute the plan. Reviews plans' execution, makes appropriate adjustments, and resolves issues. Monitors appropriate metrics to ensure performance to plan.Forecasts resource needs and makes hiring decisions. Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities. Ensures employees are working effectively with all development teams. Provides on-going developmental feedback. Enforces company rules and policies regarding ethical behavior, safety, security, use of company property, time charging, etc.Establish Engineering process as per Boeing and aerospace standards. Ensure they are documented and followed by the teams to meet the Process compliance.Partner and engage with internal and external stakeholders, maintain relationships/partnerships with internal customers, peers and partners to develop strategies, goals and objectives that are consistent with the organization's strategy. The position will be pivotal in creating and maintaining relationships with the Global teams and working closely with those stakeholders in planning and forecasting activities of the team as well as reporting requirements from stakeholders.Shall draw upon domain expertise to resolve complex technical problems associated with design or production support activities.Provide periodic updates to senior management in the form of progress reports, project summaries, and other related documents.Must foster an innovative work environment leading to identification of opportunities for improvements in product, process, quality, and productivity.Support SRR (Systems Requirements Review), PDR (Preliminary Design Reviews) and CDR (Critical Design Reviews Basic Qualifications (Required Skills/Experience): Bachelor's degree or higher is requiredCandidate must possess excellent understanding of the Aircraft Modifications (Mods on Structure, Payloads, Electrical, Avionics, System integration) Interiors design and Installation (Ex: Galleys/Furnishings/Insulations), structural design and installation (Ex: Floor Panels, Layout of Ceiling/Cargo Architecture), Mechanical Systems (Ex: Emergency Equipment installation) and Electro-Mechanical systems (Ex: General and Emergency Lighting systems), Flammability and Material Properties. Experience of working with Boeing platforms are preferred.Candidate is expected to be familiar with Safety and Airworthiness Standards per Regulatory requirements such as FAA.Desired Candidate should have exhibited engineering expertise across product development phases such as Design, Build & Fleet Support.Must possess strong leadership (people and process) and project management skills.Provides oversight and approval of technical approaches, products and processes.Candidate should have a strong aptitude for team building and people development to Manage, develop and motivate employees.Communication - strong written and verbal communication skills, ability to prepare comprehensive reports, proposals, Statements of Work. Candidate must be fluent in English, and have expertise in using MS Office tools. Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside.Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment. Practical knowledge and experience of Stress analysis (Structures and systems) , Aircraft certification (Stress requirements) , testing etc. along with thorough understanding of various tier s of aircraft requirements. Preferred Qualifications (Desired Skills/Experience): Experience with any of industry leading CAD, PLM, System IPT, Stress Analysis & Thermal Analysis will be preferred.Experience with People management experience, Budget planning, Program management are Preferred. Typical Education & Experience: Bachelor degree with 14+ years of related work experience OR Masters of Engineering and 12+ years of related experience. Relocation: This position offers relocationExport Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/05/2024 04:03 PM
Sr. RPA Developer
Amazon, Chennai, Tennessee
BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- Bachelor's degree in engineering or equivalent.- A minimum of 36 months developing and implementing automated UiPath processes as an accredited UiPath developer.- Designing Automation process solutions in accordance with standard UiPath design principles and conventions.- Understanding of workflow-based logic and the ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution.- Configuring new RPA processes and objects using core workflow principles that are efficient, well structured, maintainable, and easy to understand.- Experience in implementing I/O automation with exposed API's and database tables- Experience in working with UiPath OrchestratorDESCRIPTIONAt Amazon, innovation drives growth and enables us to offer our customers more types of products more conveniently and at even lower prices. The Amazon Books team is seeking a Support Engineer to improve workflows, reduce manual workload through application development and process automation.The candidate will support production applications and services to ensure a positive customer experience that is inline with Amazon business objectives. They have an understanding and empathy for Amazon's customers and business objectives, particularly those aspects relevant to the team and division (where "division" is an organization which can include about 150 people).The RPA Developer will continually align their work with Amazon's business objectives and seek to deliver business value. They proactively and continually improve their level of knowledge about Amazon's business and relevant technologies. They regularly work across multiple teams to resolve issues.Key job responsibilitiesThe RPA developer will be responsible for reaching out to prospective customers to gather business requirements, creating SoP & orchestration designs, developing complex Uipath bots and managing automation delivery & maintenance.About the teamKatalyst tech team primarily focuses on automating manual process within Books operations and program team. This team creates tools/applications(operational workflows, dashboards, data validation, comparison, scraping, marketing automation, conversion tools, web apps, scheduler, file handling) aimed to reduce cost and improve quality/CX.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience with REST web services, XML, JSON- 2+ years experience in any of the programming languages like Python/Java/JS- A minimum of 12 months experience delivering using an Agile methodology, and concepts such as Minimum Viable Product.- Creating and maintaining solution documentation e.g., high level design document, process definition document etc.- Problem solving issues that arise in day to day running of RPA processes and providing timely responses and solutions as required.- Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.- Experience in working with GitHub or other code repo/version control toolsSalary: . Date posted: 04/08/2024 10:34 AM
Software Quality Assurance Engineer, Device OS
Amazon, Chennai, Tennessee
BASIC QUALIFICATIONS- 4+ years of quality assurance engineering experience- Experience in manual testing- Experience in automation testing- Experience scripting or coding- Experience as QA lead on medium to large sized projectsDESCRIPTIONAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, and Amazon Echo. What will you help us create?Work hard. Have fun. Make history.As a Software Quality Assurance Engineer Lead, you will be responsible to innovate and drive new Quality initiatives, establish new test frameworks and processes for testing new device and OS, find ways to leverage and scale to deliver without compromising quality and efficiency, establish quality metrics and best practices for the team. You will lead the team by example as a quality leader who is customer obsessed, thinks big and delivers result without compromising the quality. To do this, you will have the most advanced tools at your disposal; however, we expect you to bring new ideas and innovation to build/leverage as needed. You will be responsible for looking to the future and identifying what the team will need to test experiences that were not thought possible today. You will collaborate with team, own and drive the quality of new products and SW releases.Key job responsibilities- Contribute to the continuous improvement of the QA process, suggesting and implementing process enhancements.- Design and develop comprehensive test strategies, frameworks, and methodologies to ensure the quality and reliability of software products.- Collaborate and influence cross-functional teams including developers, product managers, and project managers to understand software quality requirements and design effective test strategies.- Define release planning and provide input on the readiness of software for production deployment.- Lead and mentor a team of QA engineers, providing guidance, technical expertise, and ensuring adherence to best practices.- Work with component teams to identify the pain points in their area and provide technical guidance.- Create, maintain, and execute test cases, test scripts, and test scenarios for various software components, including functional, regression, performance, and security testing.- Identify and document defects, issues, and potential areas of improvement in the software development process.- Perform root cause analysis of complex issues and work with the development team to resolve issues and enhance the overall product quality.- Stay up-to-date with industry trends, emerging technologies, and best practices in QA and testing, and apply this knowledge to continuously improve testing processes.- Collaborate with automation engineers to implement and maintain automated testing frameworks and test suites.- Define key metrics for measuring and reporting on the quality of software products and test effectiveness.A day in the lifeOur Software Quality Engineers are world class quality leaders. On a daily base you will be working closely with cross functional engineering and quality teams as you drive quality for a big pillar in the entire organization. Teams will be looking at you for directions. You will participate in test strategy creation and reviews, driving QA process improvement implementation and help tackle cross-platform engineering challenges. You will have fun along the way and make a huge impact not only on the quality direction of the program but also directly to our customers. Join us!About the teamWant to work on software that ships in multiple different Amazon devices and enable 3rd-party devices to access Amazon services? Are you looking for a startup culture, high impact problems to solve and opportunities to grow? Come work on the Device OS team! We own software components, services, tools, and application development frameworks that power our next generation of devices, and enable key features for device makers.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience with at least one automated test framework like Selenium or Appium- Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product qualitySalary: . Date posted: 04/12/2024 10:09 PM