Partner Salary in Chennai - PayScale

About DTCC:With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide.At DTCC we value on our clients'' interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career.Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).Why you''ll love this job:This is a client support role focused on analyzing incoming client queries via phone, email, and web portal, providing functional expertise and advice to clients, act as first level of escalation and coordinate vital actions with other teams such as Product, Technology, Project and Release management, Risk management, Legal and Compliance, Onboarding and the User Acceptance Testing team.The client support team will be providing support to DTCC clients across different business lines. Expectations include an ability to build rapport and develop relationships with internal and external partners, strong problem resolution and troubleshooting skills and an ability to provide First Call Resolution to clients.Your ResponsibilitiesHandling incoming client calls and client queries via web portal and emails, provide client resolution or identifying and setting client expectation for follow-up during the initial client calls.Accountable for analyzing, tracking, and communicating updates and resolution to clients in a timely manner and within the query management expectations.Prioritize and follow escalation procedure on critical service disruption issue and maintain accurate case management information and categorization.Pro-actively supervise and provide timely response to clients by coordinate and collaborating with various internal teams: product management, relationship management, technology, application development and Business management teams.Coordinate and distribute client notifications with relevant business and management approval to advise of system downtimes, service disruptions or proactive client outreach.Participate proactively in team meetings, identify, and suggest operational improvements that increase organizational efficiency and maximizes client experience. Identify training needs and facilitate training delivery.Maintain a steadfast focus on meeting the needs/requests of our clients, including responding to client inquiries timely and accurately (in line with departmental benchmarks/metrics), and in resolving, and/or advancing problems promptlyEffectively engage and improve knowledge database using Knowledge Centered Service (KCS) by creating and/or modifying knowledge articles.Participant actively in Major Incident Management representing Client Service team, identify client impact issue and provide resolution/ recommendationsLead project implementation and support internal functional testing for new releases impacting clientsAdhered Client Support procedure and identify process and procedural gaps and update where vital.Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; escalates appropriatelyTalents Needed for Success:Minimum of 3 years of related experienceBachelor''s or Associate''s degree preferredSuperior communication, interpersonal, and listening skills. Excellent communication (verbal and written) in English. (some positions may require a particular language as per the client base supported)Excellent troubleshooting skills.Customer Service skillsAbility to create accurate documentation with an attention to detail.Excellent decision-making skills, especially in a high-volume environment requiring quick resolution.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interv

Business OverviewMACDERMID ALPHA ELECTRONIC SOLUTIONSThrough the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor Solutions, Circuitry Solutions, and Assembly Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers' manufacture of extraordinary electronic devices at high productivity and reduced cycle time. MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.SEMICONDUCTOR and ASSEMBLY SOLUTIONS (SAS)As a global supplier to the semiconductor industry, we provide advanced copper interconnects, die attachment, wafer bump processes, solder technologies, fluxes, cleaners, and other attachment materials for the integrated circuit fabrication, semiconductor packaging, and electronic assembly industries. Our products touch nearly every facet of modern life and enable smart devices, phones, computers, electric vehicles, and more to function properly. SAS consists of three distinct business units (Circuit Board Assembly, Semiconductor Assembly, and Wafer Level Packaging) which are positioned to meet our customers' everchanging needs. We operate globally, employ over 2,500 employees, and represent a 1.2BN (and growing) business.Job PurposeTo acquire New Customers and provide Technical Support to the Customers.Job ResponsibilitiesAble to acquire new customers prospects following hunter's styleAble to interact with the entire eco system in the industry such as : supply chain (equipment, component) / industry forums Lead all aspects of the sales process, while calling upon stake holders at customers' side to assist in commercials like quotes, solution development, proposal delivery, and implementation, as needed or as directed by management.Sells the complete offering of company products and services to assigned opportunities.Manages prospects in Sales Place and periodically assigns the probability of success based on pursuing the account keenly, able to seek support from peers in the closure of business in the shortest period of time.Practices top down approach yet maintain good relationship at lower level staff at customers' production lines to capture the voice of customersInteracts with key decisions makers at customers and identifies potential areas for support and creates opportunities for us in their organic growth (Farming)Forecasts customer material requirements by closely interacting and predicting to the accuracy of +or: 5 to bring efficiency in managing the business.EducationBachelors Degree or equivalent experience in Business administrationEEO StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 3+ years of complex Excel VBA macros writing experience- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL or ETL- 3+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- Experience scripting for automation (e.g., Python, Perl, Ruby)- Experience writing complex Excel VBA macros- AWS skills - RDS / Lambda / EC2 / IAMDESCRIPTIONJoin the Selling Partner Satisfaction team as an Automation Engineer. We aim to build an environment where Selling Partners can sell with Amazon hassle free. We are looking for someone who can drive automation initiatives within our program. Actively look out for opportunities to automate / eliminate the process. You will have the opportunity to collaborate with internal / external stakeholders within Amazon and pave way for a frustration free experience. Key job responsibilities• Collaborate with stakeholders to gather requirements and understand business processes that can benefit from automation.• Experience in developing automation scripts for various tasks, such as data manipulation, file processing, web scraping, Data retrieval using APIs / Databases leveraging Python and JavaScript.• Experience with SQL and NOSQL databases with intermediate SQL knowledge.• Develop and maintain data pipelines to acquire data from various sources, including websites, APIs, and databases. Process and clean data using Python, Beautiful Soup, Pandas / Polars , and Selenium.• Knowledge of version control systems, such as Git.• Familiarity with Unix-based operating system kernels and development environments, e.g. Linux . • Good understanding on development of UI with HTML , JavaScript and CSS. React JS is preferable.• Experience in AWS services like S3,RDS,Redshift,Lambda and EC2A day in the lifeAn automation engineer will work hand in hand with Subject matter experts and Program managers within SPSAT program to identify top Selling partner pain points and create self service opportunities. The role will also work to automate communication to Selling partner in wide scale and ensure the process is automated end to end. About the teamOur vision is to create a hassle free environment for Selling partners. We empower selling partners to be self sufficient in conducting business with Amazon. We are implementing this vision thru eliminating the need for Selling partner to contact Amazon , educating / nudging Selling partners to fix their errors and improve internal Amazon teams speed and quality of support. We are flag bearers of Selling Partner experience along the Selling partner journey (onboarding , listing , ordering , delivery , payments and chargebacks) within RBS and we expect others to meet the bar we establish. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience using very large datasets- Experience using statistical tools such as Minitab- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages- AWS cloud certified with 2+ cloud experienceSalary: . Date posted: 03/25/2024 10:20 PM

BASIC QUALIFICATIONS- 5+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 5+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- 5+ years of driving end to end delivery, and communicating results to senior leadership experience- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics- Strong analytical skills, with the ability to interpret data and implement improvements based on insights.- Proactive problem-solving mindset with a commitment to continuous improvement.- Root cause Analysis / Lean / Six sigma knowledge.DESCRIPTIONJoin the Selling Partner Satisfaction team as a Program manager. We aim to build an environment where Selling Partners can sell with Amazon hassle free. We are looking for someone who can lead the ordering/delivery excellence team and drive improvements in our Selling Partner journey within Amazon. You will have the opportunity to collaborate with internal / external stakeholders within Amazon and pave way for a frustration free experience. Key job responsibilities- Spearhead initiatives to optimize the ordering and delivery processes for Amazon Selling Partners. - Deep dive , identify opportunities of Selling Partner dissatisfaction and drive upstream defect elimination.- Establish communication channels with Selling Partners and drive education.- Improve Selling partner satisfaction , SLA and quality metrics. - Collaborate closely with cross-functional teams, including product management, logistics, and technology, to enhance seller/vendor-facing tools and systems. - Analyze ordering and delivery metrics to identify pain points, inefficiencies, and areas for improvement, implementing data-driven strategies. - Develop and execute projects focused on reducing lead times, improving order accuracy, and enhancing overall fulfillment efficiency. - Establish and maintain strong relationships with vendors, gathering feedback to inform enhancements and ensuring a positive end-to-end experience. - Implement performance measurement mechanisms to track the impact of process improvements and drive ongoing optimization. - Proactively identify and address potential issues in the ordering and delivery pipeline, ensuring a seamless vendor experience. - Communicate regularly with internal stakeholders and external partners to align priorities and drive collaborative solutions. - Stay abreast of industry best practices and emerging technologies to continually innovate and improve the ordering and delivery ecosystem. A day in the lifeThe candidate will be working closely with the internal Retail Business Services (RBS) operations teams that support vendors. The candidate will improve Selling partner experience by driving contact elimination, vendor education and improving internal team speed and quality. About the teamOur vision is to create a hassle free environment for Selling partners. We empower selling partners to be self sufficient in conducting business with Amazon. We are implementing this vision thru eliminating the need for Selling partner to contact Amazon , educating / nudging Selling partners to fix their errors and improve internal Amazon teams speed and quality of support. We are flag bearers of Selling Partner experience along the Selling partner journey (onboarding , listing , ordering , delivery , payments and chargebacks) within RBS and we expect others to meet the bar we establish. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Master's degree- PMP- Six Sigma Black Belt certified- CPIM/CSCP - APICS certified- Familiarity with e-commerce logistics, fulfillment operations, and a deep understanding of vendor needs.Salary: . Date posted: 03/25/2024 10:19 PM

Business OverviewElement Solutions Inc. (NYSE: ESI) is a leading specialty chemicals company whose operating businesses (see below) formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi:step technological processes, our innovative solutions enable our customers manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, consumer packaging, and offshore energy.Customers of ESI's businesses use our innovation as a competitive advantage, relying on ESI to help them navigate in fast:paced, high:growth markets. The breadth of ESI's offerings provides strong strategic value to the end markets they serve. With over 5,500 people in operating facilities across more than 50 countries, ESI has established a growing legacy of creating technological advances for customers around the globe. Our people and technical sales teams are located close to our key markets, allowing us to maintain strong customer relationships and accelerate our product innovation process.MACDERMID ALPHA ELECTRONIC SOLUTIONSThrough the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor Solutions, Circuitry Solutions, and Assembly Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers' manufacture of extraordinary electronic devices at high productivity and reduced cycle time. MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.SEMICONDUCTOR and ASSEMBLY SOLUTIONS (SAS)As a global supplier to the semiconductor industry, we provide advanced copper interconnects, die attachment, wafer bump processes, solder technologies, fluxes, cleaners, and other attachment materials for the integrated circuit fabrication, semiconductor packaging, and electronic assembly industries. Our products touch nearly every facet of modern life and enable smart devices, phones, computers, electric vehicles, and more to function properly. SAS consists of three distinct business units (Circuit Board Assembly, Semiconductor Assembly, and Wafer Level Packaging) which are positioned to meet our customers' everchanging needs. We operate globally, employ over 2,500 employees, and represent a 1.2BN (and growing) business.Job PurposeResponsible for following up the sales order and coordinate the issues with the sales team.Job Responsibilities:When receiving the customers' order by mail/fax, input the information into JDE system correctly (including the unit, amount and name), check the stock and confirm the date for delivery.:Arrange the shipment according to process, manage and file the orders and confirmations.:Coordinate with the warehouse and planner to ensure the delivery date and amount is on schedule.:Follow up the samples, return goods, price and approval of Credit Note according to process.:Update the price after revised to JDE system in time and provide the approved quotation to customers.:Follow up and reply to customers' investigation and complain, contact with the related departments to complete the investigation and assist the sales to arrange the return goods.:Check the orders unshipped periodically by self, assist to follow up the stock to avoid orders being delayed.:Follow up the creation and updating of the information for

BASIC QUALIFICATIONS- 5+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 5+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- 5+ years of driving end to end delivery, and communicating results to senior leadership experience- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- Strong analytical skills, with the ability to interpret data and implement improvements based on insights.- Proactive problem-solving mindset with a commitment to continuous improvement.- Root cause Analysis / Lean / Six sigma knowledge.DESCRIPTIONJoin the Selling Partner Satisfaction team as a Program manager. We aim to build an environment where Selling Partners can sell with Amazon hassle free. We are looking for someone who can lead the Financial deductions/supply chain disputes elimination team and drive improvements in our Selling Partner journey within Amazon. You will have the opportunity to collaborate with internal / external stakeholders within Amazon and pave way for a frustration free experience. Key job responsibilities- Spearhead initiatives to optimize the payments and Chargeback processes for Amazon Selling Partners. - Deep dive , identify opportunities of Selling Partner dissatisfaction and drive upstream defect elimination.- Establish communication channels with Selling Partners and drive education.- Improve Selling partner satisfaction , SLA and quality metrics. - Collaborate closely with cross-functional teams, including product management, logistics, Finance and technology, to enhance seller/vendor-facing tools and systems. - Analyze Payments and chargebacks metrics to identify pain points, inefficiencies, and areas for improvement, implementing data-driven strategies. - Develop and execute projects focused on reducing lead times, improving invoice accuracy, and enhancing overall supply chain rules. - Establish and maintain strong relationships with vendors, gathering feedback to inform enhancements and ensuring a positive end-to-end experience. - Implement performance measurement mechanisms to track the impact of process improvements and drive ongoing optimization. - Proactively identify and address potential issues in the Payment and supply chain disputes pipeline, ensuring a seamless vendor experience. - Communicate regularly with internal stakeholders and external partners to align priorities and drive collaborative solutions. - Stay abreast of industry best practices and emerging technologies to continually innovate and improve the payments and supply chain disputes ecosystem. A day in the lifeThe candidate will be working closely with the internal Retail Business Services (RBS) operations teams that support vendors. The candidate will improve Selling partner experience by driving contact elimination, vendor education and improving internal team speed and quality. About the teamOur vision is to create a hassle free environment for Selling partners. We empower selling partners to be self sufficient in conducting business with Amazon. We are implementing this vision thru eliminating the need for Selling partner to contact Amazon , educating / nudging Selling partners to fix their errors and improve internal Amazon teams speed and quality of support. We are flag bearers of Selling Partner experience along the Selling partner journey (onboarding , listing , ordering , delivery , payments and chargebacks) within RBS and we expect others to meet the bar we establish. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Master's degree- PMP- Six Sigma Black Belt certified- Finance payments background- Familiarity with logistics, ordering , supply chain operations, and a deep understanding of vendor needs.Salary: . Date posted: 03/25/2024 10:14 PM

BASIC QUALIFICATIONS- Education: Any Graduation (other than BE, BTech and MBA Freshers) Language: English- Technical (Computers & Internet) savvy is required.- Committed Selling Partner advocate, drive process & tool improvements.- Enthusiasm and strong self-motivation.- Strong prioritization and time management skills, with a high degree of flexibility.- Embrace constant change with flexibility and good grace.- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.- Demonstrates effective communication, composure, and professional attitude- Exemplary performance record, particularly with regard to quality & productivity- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.DESCRIPTIONSPS Associate at AMAZONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The SPS Associate team acts as the primary interface between Amazon and Selling Partners. We obsess over providing world class support to Selling Partners on the Amazon platform. We strive to predict the Selling Partner's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.The role of the SPS Associate provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across 11 worldwide locations. Amazon and Selling Partner Support pride ourselves on growing talent and leadership from within. The SPS Associate role is an exciting entry point into an organization with endless career opportunities. Candidates should expect to spend their initial 12-18 months learning the Selling Partner Support business, perfecting their technical skills and customer advocacy as well as learning new skills such as mentorship, coaching, negotiation, process improvement and account management as they identify the next step in their career path with Amazon. Historically SPS Associates have progressed their careers with Amazon in areas such as editorial, data analysis, workflow & capacity planning and training as well as leadership roles i.e. team leads, supervisors and managers.The SPS Associate acts as the primary interface between Amazon and Selling Partner, providing phone, chat and e-mail support in the English language governed by internal service level agreements. The SPS Associate will be responsible for providing timely and accurate operational support to Selling Partners on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A SPS Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.Ideal Candidate ProfileHigh energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with Selling Partners. Willingness to work on high performance targets as well as an inquisitive and improvement-based approach to work are critical competencies for this role. The SPS Associate demonstrates end to end ownership of every Selling Partner interaction and couples this with proactive problem solving to provide exceptional support to Selling Partners.Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.Weekly Off: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off.Work Location: This is a work from office (Chennai) role.• During the first four months (Training & Transition) no unplanned leaves are allowed.• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.• Home environment free from background noise where you can connect to the internet and work on your deliverables in case of business requirement.• Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider in case of business requirement.• Should have access to mobile phone at all times from a reliable provider.• Should have power back up in case of power shut down.• Candidates who are based in Chennai should apply • Candidates selected should work from office located in Chennai Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Key job responsibilities• Demonstrates effective, clear and professional written and oral communication in English Language. • Ability to handle inbound and outbound calls along with email support in English Language,• Candidates should work from office• Candidates should have Fixed Line internet (High-speed broadband) and Power backup• Provides prompt and efficient service to Amazon Selling Partner including the appropriate escalation of Selling Partner' issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Speak, write, and read fluently in EnglishSalary: . Date posted: 03/29/2024 09:25 AM

We RTLx Groups is a software concern, now looking for a passionate channel partners to promote our software products. Call us only if you really interested on this deal. Never & Ever you will get this remuneration and opportunity. Reach us till : 30 Nov

We have job openings in our concern. We are the Service partner of Airtel. Interested candidates please contact Senthil raj kumar (9500044455). Qualification - Degree, DIP, ITI , BE. Thank you.

DESCRIPTIONSPS Associate at AMAZONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The SPS Associate team acts as the primary interface between Amazon and Selling Partners. We obsess over providing world class support to Selling Partners on the Amazon platform. We strive to predict the Selling Partner's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.The role of the SPS Associate provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across 11 worldwide locations. Amazon and Selling Partner Support pride ourselves on growing talent and leadership from within. The SPS Associate role is an exciting entry point into an organization with endless career opportunities. Candidates should expect to spend their initial 12-18 months learning the Selling Partner Support business, perfecting their technical skills and customer advocacy as well as learning new skills such as mentorship, coaching, negotiation, process improvement and account management as they identify the next step in their career path with Amazon. Historically SPS Associates have progressed their careers with Amazon in areas such as editorial, data analysis, workflow & capacity planning and training as well as leadership roles i.e. team leads, supervisors and managers.Virtual Contact Center (VCC) associates are expected to work from a home location approved by Amazon for all scheduled hours. The home location is as mentioned at the top of the JD, and associates are expected to be at this location on the date of joining. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work- like environment at home location so that associates can deliver their best in terms of productivity and quality.The SPS Associate acts as the primary interface between Amazon and Selling Partner, providing phone, chat and e-mail support in the English language governed by internal service level agreements. The SPS Associate will be responsible for providing timely and accurate operational support to Selling Partners on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A SPS Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.Ideal Candidate ProfileHigh energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with Selling Partners. Willingness to work on high performance targets as well as an inquisitive and improvement-based approach to work are critical competencies for this role. The SPS Associate demonstrates end to end ownership of every Selling Partner interaction and couples this with proactive problem solving to provide exceptional support to Selling Partners.Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.Weekly Off: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off.• During the first four months (Training & Transition) no unplanned leaves are allowed.• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.• Home environment free from background noise where you can connect to the internet and work on your deliverables.• Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.• Should have access to mobile phone at all times from a reliable provider.• Should have power back up in case of power shut down.• Candidates who are based in Chennai should applyErgonomic Furniture: In Amazon we care about your health hence suggest that all employees have an ergonomic chair and desk at their workspace.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Key job responsibilities• Demonstrates effective, clear and professional written and oral communication in English Language. • Ability to handle inbound and outbound calls along with email support in English Language,• Candidates should be living or willing to relocate to Chennai and work remotely within the City limits.• Candidates should have Fixed Line internet (High-speed broadband) and Power back to support for the duration of his/her Shift time.• Provides prompt and efficient service to Amazon Selling Partner including the appropriate escalation of Selling Partner' issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions.We are open to hiring candidates to work out of one of the following locations:Virtual Location - TNBASIC QUALIFICATIONS- Education: Any Graduation (other than BE, BTech and MBA Freshers) Language: English- Technical (Computers & Internet) savvy is required.- Committed Selling Partner advocate, drive process & tool improvements.- Enthusiasm and strong self-motivation.- Strong prioritization and time management skills, with a high degree of flexibility.- Embrace constant change with flexibility and good grace.- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.- Demonstrates effective communication, composure, and professional attitude- Exemplary performance record, particularly with regard to quality & productivity- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.PREFERRED QUALIFICATIONS- Experience within a customer service environment preferred. Desire to expand skills into new areas.- Business acumen in areas of e-commerce and retail.