IT Salary in Chennai - PayScale

About DTCC:With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide.At DTCC we value on our clients'' interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career.Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).Why you''ll love this job:This is a client support role focused on analyzing incoming client queries via phone, email, and web portal, providing functional expertise and advice to clients, act as first level of escalation and coordinate vital actions with other teams such as Product, Technology, Project and Release management, Risk management, Legal and Compliance, Onboarding and the User Acceptance Testing team.The client support team will be providing support to DTCC clients across different business lines. Expectations include an ability to build rapport and develop relationships with internal and external partners, strong problem resolution and troubleshooting skills and an ability to provide First Call Resolution to clients.Your ResponsibilitiesHandling incoming client calls and client queries via web portal and emails, provide client resolution or identifying and setting client expectation for follow-up during the initial client calls.Accountable for analyzing, tracking, and communicating updates and resolution to clients in a timely manner and within the query management expectations.Prioritize and follow escalation procedure on critical service disruption issue and maintain accurate case management information and categorization.Pro-actively supervise and provide timely response to clients by coordinate and collaborating with various internal teams: product management, relationship management, technology, application development and Business management teams.Coordinate and distribute client notifications with relevant business and management approval to advise of system downtimes, service disruptions or proactive client outreach.Participate proactively in team meetings, identify, and suggest operational improvements that increase organizational efficiency and maximizes client experience. Identify training needs and facilitate training delivery.Maintain a steadfast focus on meeting the needs/requests of our clients, including responding to client inquiries timely and accurately (in line with departmental benchmarks/metrics), and in resolving, and/or advancing problems promptlyEffectively engage and improve knowledge database using Knowledge Centered Service (KCS) by creating and/or modifying knowledge articles.Participant actively in Major Incident Management representing Client Service team, identify client impact issue and provide resolution/ recommendationsLead project implementation and support internal functional testing for new releases impacting clientsAdhered Client Support procedure and identify process and procedural gaps and update where vital.Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; escalates appropriatelyTalents Needed for Success:Minimum of 3 years of related experienceBachelor''s or Associate''s degree preferredSuperior communication, interpersonal, and listening skills. Excellent communication (verbal and written) in English. (some positions may require a particular language as per the client base supported)Excellent troubleshooting skills.Customer Service skillsAbility to create accurate documentation with an attention to detail.Excellent decision-making skills, especially in a high-volume environment requiring quick resolution.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interv

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Java, Microservices, Web Methods to join our team in Chennai, Telangana (IN:TG), India (IN).Who we are:NTT DATA America strives to hire exceptional, innovative and passionate individuals who want to grow with us. Launch by NTT DATA is the culmination of the company's strategy to acquire and integrate the skills, experience, and technology of leading digital companies, backed by NTT DATA's core capabilities, global reach, and depth.How You'll Help Us:Our clients need digital solutions that will transform their business so they can succeed in today's hypercompetitive marketplace. As a team member you will routinely deliver elite solutions to clients that will impact their products, customers, and services.Using your development, design and leadership skills and experience, you will design and implement solutions based on client needs. You will collaborate with customers on future system enhancements, thus resulting to continued engagements.How We Will Help You:Joining our Java practice is not only a job, but a chance to grow your career. We will make sure to equip you with the skills you need to produce robust applications that you can be proud of. Whether it is providing you with training on a new programming language or helping you get certified in a new technology, we will help you grow your skills so you can continue to deliver increasingly valuable work.Once You Are Here, You Will:stylemargin:bottom:11.0px::Performs written performance reviews for team.:Holds regular one on ones with team members.:Able to independently design within a defined architecture.:Provides input to the architecture.:Understands different architectural views (conceptual, logical, physical, deployment).:Reviews code assuring Definition of Done, coding standards, and good design principles are met.:Knows several languages, expert in primary language.:Develops talent at all levels of developer.:Sets an example of a professional developer.:Able to coach and teach usage of Design Patters, SOLID principles, and Architectural Patterns.Basic Qualifications:stylemargin:bottom:11.0px::10+ years of experience developing Java code.:8+ years of experience in object:oriented design development.:8+ years of experience developing Spring framework.:6+ years of experience in middleware packages leveraging WebMethods.:4+ years of experience in middleware packages like: Web Logic, WebSphere, or JBoss.:2+ years of experience leading teams ranging from 5+ senior, mid and junior Developers.Preferred Skills:stylemargin:bottom:11.0px::Strong written and verbal communication skills.:Experience in either Rest or Soap API development.:Experience simultaneously leading one or more project teams for one or more applications.:Good understanding on agile ceremonies.:Bachelor's or Master's Degree Desired.Ideal Mindset:stylemargin:bottom:11.0px::Lifelong Learner. You are always seeking to improve your technical and nontechnical skills.:Team Player. You are someone who wants to see everyone on the team succeed and is willing to go the extra mile to help a teammate in need.:Communicator. You know how to communicate your design ideas to both technical and nontechnical stakeholders, prioritizing critical information and leaving out extraneous details.Launch LaunchJobs LaunchEngineeringAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined g

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