Operations Management Salary in Bangalore - PayScale

DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS servicesAmazon's technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team in AWS India, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.The AWS India Support team is seeking an experienced Operations or Support Manager based in India to lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings (http://aws.amazon.com/). Our customer facing Support Engineers resolve customers' technical issues ranging from general guidance through technical deep-dives identifying and resolving complex configuration and 3rd party integration issues. Support engineers also develop many of their own tools and interact heavily with their peers developing the offerings.Key job responsibilitiesApart from working on a broad spectrum of technical issues, an AWS India Support Manager may also coach/mentor new hires, develop internal and external facing contents, deliver trainings, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.Our Engineers are also the "voice of the customer" and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role!A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues. AWS Support is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM ISTA day in the lifeKey expectations of the AWS India Support Manager include:• Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.• Drive personnel management ensuring the engineers have what they need to provide best-in-class support.• Participate in Hiring Process to hire and build/grow team of Support Engineers in India.• Influence Sr. Support Engineers and development teams to improve the customer support experience.• Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.• Managing the engineers in the team effectively to keep their focus on the customers as well as develop their own career.• Handle escalations and guide engineers to the proper teams by diving deep into the problem.• Drives effective business and technical discussions.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloudWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS• 9+ years of experience in technical support, engineering or operations environment, 4+ of which should be in managing technical teams. • Bachelor's degree OR equivalent experience in a technical position. • Proven track record of delivering results through people, business and operations management. • Hands on experience in one of the technical domains -Networking, Security, Firewall, Load Balancer, WAF, DNS, DHCP• Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events.PREFERRED QUALIFICATIONS• Proven track record of driving improvement programs in the operations, engineering and support fields. • Highly motivated and passionate about technology - should have good understanding of the technology that the person is managing • The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader must have a track record of achieving that balance. • AWS SAA certification will be plus.Salary: . Date posted: 03/21/2024 09:19 AM

Department Name: Cross IT TechnologyAre you an experienced Business Analyst with a strong background in Veeva Vault support? Are you ready to take on a challenging role where you will be responsible for managing the release and incident management for Veeva Vault Platform? If so, we have an exciting opportunity for you to join our Cross DD and IT Technologies team at Novo Nordisk. Read on to learn more and apply today for a life:changing career.The positionAs an Advanced Business Analyst I : Veeva Vault Support at Novo Nordisk, you will have the following responsibilities:stylemargin:bottom:11.0px::Release and incident management for Veeva Vault Platform.:Integrations and collaboration with integration teams and relevant stakeholders.:Perform day:to:day support activities for Vault Platform.:End:to:end responsible for handling and closing the Veeva Releases.:Author and Execute Release documents for GxP Applications. For e.g., Requirement Specifications, IQ, PQ, test cases etc.:Proactive monitoring of support problems and incidents and point of contact to log and follow:up on tickets filed to vendors.QualificationsTo be successful in this role, we are looking for a candidate with the following qualifications:stylemargin:bottom:11.0px::You hold a Masters/bachelor's with 10+years and 5+ yearsrelevant IT experience covering specification, design, development, test/validation/documentation, implementation, and maintenance of IT solutions in large organizations.:Strong experience in multiple Veeva Vault support (e.g. RIM, Vault Quality, Clinical etc.).:Must have experience in ServiceNow tool.:Experience with requirements management and testing in HP ALM or similar tool. Well understanding of GXP documentations, application maintenance, quality management and quality processes (e.g. CAPA).:In:depth knowledge of ITIL, Incident, Problem and Change Management processes.:Excellent communication skills in English and comfortable working with different cultures. :Ability to collaborate and communicate with stakeholders, both internal and external at all levelsAbout the departmentDigital, Data and IT India is a team of 900+ highly skilled IT professionals located in Global Business Services (GBS) Bangalore. The main role of DD and IT India is to manage IT, which includes System Management, Project Management, Infrastructure Management, Compliance Management, Security Management, Process Management and Vendor Management. Cross IT department is an integral part of the DD and IT and is responsible for managing development, support and maintenance processes for Analytics, Integration, Data management and Automation solutions for all Regions in Novo Nordisk.Working at Novo NordiskNovo Nordisk is a leading global healthcare company with a 100:year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 61,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us Together, we go further. Together, we're life changing.ContactTo submit your application, please upload your CV online (click on Apply and follow the instructions).Apply NowDeadline5th April 2024We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.At Novo Nordisk we recognize that it is no lon

DESCRIPTIONPrime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Content Compliance and Quality is an essential component of Prime Video Trust & Safety charter. We are seeking an innovative and analytical Program Manager to support the Prime Video Trust & Safety Operations to define and manage metrics, create content compliance processes, build mechanisms across Operations, Policy, and Business, and reduce risk across current processes. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.As an Operations Program Manager, the selected candidate will play an integral part in supporting the growth of Prime Video's Trust & Safety operations on a global scale. Program Managers own the day-to-day handling of the escalations program and work closely with the leadership team to continually enhance processes. Also, they will oversee the intake, triage and resolution of regulatory issues, policy concerns and customer complaints from around the world. The Program Manager's responsibility is to conduct comprehensive risk analysis on all escalations to identify trends, root causes and develop preventative actions to mitigate the top risks. The selected candidate will work cross-functionally to ensure issues are resolved promptly and that learnings are implemented globally to prevent recurrence. Through implementation of effective governance, Program Managers track progress on preventive measures and ensure accountability.This is an opportunity to transform reactive management into a proactive risk prevention program through vision implementation and hands-on management skills. This role will have wide influence across teams to positively impact customer trust.Key job responsibilities• Oversee escalation intake, tracking, and performance against SLAs• Conduct quality assurance reviews and root cause analysis on complex cases• Leverage analytics and reports to conduct weekly performance reviews, trend analysis, and identify risks, trends, and opportunities for process improvement• Present weekly updates to leadership through the Weekly Business Review, highlighting key metrics, variances, and opportunities• Develop and implement preventative actions to mitigate recurrence of issues• Drive effective internal communication through narrative reports and presentation of analytical findings in review forums • Collaborate across business units to influence policies that will prevent escalationsAbout the teamWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS• University Bachelor's degree completed• Minimum of 3 years of experience in program management, end to end delivery, root cause analysis, and communicating results to senior leadership• Knowledge of risk management frameworks such as risk analysis, risk assessment and governance practices• Experience with project management practices like tracking tasks, milestones and deliverables• Experience investigating issues, providing data-driven insights and developing mitigation plansPREFERRED QUALIFICATIONS• Knowledge of regulatory environments like privacy, safety and content regulation• Education or certification background such as; Six Sigma, Lean Techniques, or Project Management Professional (PMP)• Experience liaising with cross-functional/regional stakeholders. Ability to foster collaborationSalary: . Date posted: 04/02/2024 10:16 PM

We are looking for a "FullStack developer"for one of our esteemed Clients forBangalore Location.RESPONSIBILITIES:Assume a strong sense of ownership of the product : Design, develop and deploy.Collaborate with senior management, operations and business team.Provide quick and creative solutions for day:to:day operational issues.Ensure Quality and sustainability of the architecture.REQUIREMENT:Experience in UI (java script).Experience in Java (compulsory).Exposure to MVC frameworks such as spring , hibernate, and other java related frameworks.Exposure to Postgres, Mysql (exposure to NoSql database related technologies like MongoDb, Redis, Aerospike, Cassandra etc. is a plus)Depth knowledge in one or more areas: Backend End services, API Development, Database design.

Hi job seekers. . . . . Venkatesh 8494906588 openings for operation manager in international bpo voice procss designation: operation manager experience: min 01 year on paper as an ops manager >should have worked in voice process ctc :13 to 14 lakhs/annu

DESCRIPTIONPrime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are seeking an innovative and analytical Senior Manager to support the Prime Video Trust & Safety team and lead our Global Operations team. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.This role will lead a part of our India operation supporting multiple Trust & Safety programs: global content compliance, regulatory compliance, customer experience programs, maturity ratings, and critical T&S initiatives. In addition to continuously driving and improving the execution of this core mission, the Operations Manager will work closely with their cross-functional counterparts in engineering, product management, legal, PR, content operations, and executive teams to scale operations effectively and think big on improving the customer experience. A successful candidate will thrive in a fast-paced, ambiguous, and dynamic business environment, leveraging analytical expertise and resourcefulness to autonomously deliver successful results.Key job responsibilities• Support in devise operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and quality.• Assist in establishing measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes. Manages metric performance tactically and strategically.• Sets appropriate operational and people goals for the team at all levels and holds them accountable; Owns processes, staffing, metrics and business updates for the function.• Thinks long-term and establishes scalable/modular processes for easy adaptation to business scope changes. Assist in managing complex problems, decisions, and escalations. Mitigates long-term risks. Finds a path forward in difficult situations. Makes trade-offs: short vs. long-term needs.• Proactively identifies tool and system requirements that reduce operational defects; Ensures impact- and benefit-driven prioritization of process excellence projects.• Works with inter-functional teams to streamline processes. Identifies and drives process excellence along with Program and Tech teams.• Assist in defining operational requirements to support business launches and managing implementation through partnership with teams across engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, and customer service.• Partner with Business teams to gather customer feedback/requirements, and develop headcount operational models, workforce planning and productivity mechanisms that scale with the business' growth in volume, complexity, and global geographic dispersion.• Manage, coach, and develop a strong team of Risk Managers.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS Bachelor's degree or equivalent working experience; 5+ years of experience managing operations and using data and metrics to design strategies, identify and implement improvements; 5+ years of experience managing teams of 100+ employees; 5+ years of experience working cross-functionally and cross-regions and international countries; Experience engaging and influencing Senior Executives; Must reside in Bangalore or open to relocation to Bangalore immediately upon offer.PREFERRED QUALIFICATIONS Master's degree or equivalent working experience; Experience managing global teams of 500+; Experience defining product/program roadmaps and requirements; Experience with digital video streaming and/or customer-facing user interfaces;Salary: . Date posted: 04/04/2024 10:17 PM

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowSummary and Role Information:You will work in our Cloud Engineering Team and proactively drive automation, continuous improvement of productive landscapes, coordinate incident management across the layers liaising with experts and/or development teams. We are looking for energetic result oriented, solution engineers with broad technical knowledge around PaaS (Platform), SaaS (Services), Infrastructure (IaaS) to develop and/or enhance critical components and Tools. Development, automation would be expected that enable efficient day to day Cloud Operations.Play a significant role in the team to provide, protect and improve the software and systems behind productive services of SAP Busines Technology Platform with an ever:watchful eye on their availability, performance, and capacity.EXPECTATIONS AND TASKS- Engage and contribute towards System Monitoring, Incident management as well as Problem management processes- Solution centric attitude to our business:critical services.- Willing to work on shift roster (excluding night shift)- Working with cross collaboration environment.- Investigate and evaluate Application, Platform and/ or Infrastructure topologies.- Achieve effective results by engaging in continuous improvement activities- Lead topics by example, show and share best practices with the team- Drive root cause analysis and follow:up improvements to prevent issues from reoccurring.Role Requirements- Good understanding of ITIL processes- Good with execution of global projects, stakeholder management and timely delivery.- Taking ownership and accountability of overall on:time delivery with quality, meeting KPIs and driving automation- Advanced analytical and problem:solving skills to challenge complexity with Live Site first / Customer oriented mindset.- Excellent communication skills : precise, based on facts- Fluency in English- Be responsible for driving technology and engineering best practices in the teams- Perform development tasks in a self:reliant way, on time, and in:quality, and be a go:to person in the team.EDUCATION AND QUALIFICATIONSBachelor's degree in Computer Science, Engineering, Networking and Security and with 10+ years of experience required. EXPERIENCE:3+ years of hands:on technical experience with working on large scale cloud operations:Hands on experience working with hyperscalers like Microsoft Azure, AWS, GCP.:Good experience in designing and developing cloud operation tools.:Strong communication and presentation skills with experience working with globally distributed teams:Agility and Adaptability:Critical Thinking and Problem Solving:Excellent experience working with hyperscalers like Microsoft Azure, AWS, GCP.We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic

DESCRIPTION. The Operations Manager, IN 3P Central, is responsible for driving compliance culture through risk and mitigation actions, centrally managing the 3P SC Network Performance by ensuring process improvements and apt review models, and handling commercial negotiations and loss recovery with 3P Partners in coordination with Procurement & SLP. The role holder will also execute Site Launches/Closures end to end including site visits, shortlisting and transitions. She/he will ensure the readiness of all sites for ART events through leading and lagging indicators measurement and workforce hiring & training coordination. Additionally, she/he will strategize to enhance 3P SC's standardization capabilities to align with ATS and other geographies. Key job responsibilities• Risk Mitigation and Compliance: Identify risks and develop mitigating initiatives related to compliance by engaging with the TRC and 3P Partner for timely audits, identification, documents verification and CAPs. Drive a culture of compliance with partners to ensure zero breach of contracts. Ensure adequate festival and unplanned contingency planning in coordination with CF, MPO and Partner.• Network Performance Management: Oversee and manage the 3P Middle Mile Network Performance, collaborating with MPO, L&D and 3P Partners across 14 3P Sort Centers in IN. Establish key performance indicators for partners along with measurement and visibility in partnership with MPOs. CF and NOC. • Commercial Analysis for FCF: Own commercials through detailed analysis, working in close coordination with the Procurement team to achieve mutually beneficial costs and agreements. Develop benchmarking for indirect and direct cost elements. • Billing account management: Ensure budget planning for partner accounts are completed in coordination with Finance. Share purchase requisitions and orders are available as per SLA, with partner and mitigate cash flow risks. • Loss Recovery Mechanism: Develop and implement stringent recovery mechanisms like automated reports, standard deep dive formats and reviews to minimize losses and improve overall operational efficiencies.• New Launches, Closures, Initiatives and SOP Design: Drive the formulation and implementation of new program launches, design SOPs, and develop scalable long-term initiatives in coordination with MPO, partner, central flow and ACES. Drive initiatives to stay ahead of IN or other geo industry trends and adapting to changing customer demands. Develop short and long term plan for building transitions along with its drive to end stage of execution.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experienceSalary: . Date posted: 04/08/2024 10:33 AM

Sr. Advisor, Tag Management, AdTech Operations Job descriptionAt Dell Technologies, our AdTech Operations teams are at the heart of our strategic endeavors, blending creativity with analytics to capture human attention and drive progress through our innovative products. As we evolve our strategies to stand out in a competitive global market, the Senior Tag Management Specialist role becomes increasingly critical. This position is designed to continue our efforts in tag management and digital advertising operations and expand our capabilities in ad operations, streamlining our digital advertising operations in-house to ensure precise and efficient ad trafficking.Join our Advertising Technology Operations team in Bangalore and contribute to shaping the future of digital marketing at Dell.What you'll achieveAs a Senior Tag Management Specialist, you will be instrumental in managing and optimizing Dell Technologies' digital advertising operations. Your role will encompass the technical implementation, management, and optimization of marketing tags and ad operations across Dell's digital properties. You will act as a business lead, offering support for tag and JavaScript issues, and play a pivotal role in the implementation of tags for new and existing publishers and partners. Your efforts will ensure the accuracy of our digital marketing efforts, troubleshoot discrepancies, and collaborate on product improvements with Tag Management System Vendors.You WillOversee the setup, trafficking, and continuous improvement of digital advertising campaigns across diverse platforms. Utilize platforms like Google Campaign Manager for effective campaign execution, monitoring, and data-driven optimization to align with our media strategy.Implement and manage strategies for digital experiences using tools such as Google Tag Manager and Ensighten Tag Manager. As a digital operations expert at Dell Technologies, you'll lead technical implementation, analytics, and troubleshooting, ensuring accurate reporting and issue resolution.Coordinate the integration of new suppliers and partners, offering technical support for tag-related issues and facilitating seamless integration across digital platforms.Develop and implement a streamlined ad operations workflow, from the initial onboarding of clients to the launch of campaigns, to boost operational efficiency and campaign performance.Serve as the primary point of contact for internal engineering/IT teams, platform representatives, and external partners, fostering cross-functional collaboration to ensure the smooth execution of digital campaigns.Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential Requirements College Degree from 4-year college or university required (Business, Marketing preferred)At least 8+ years of work experience with a minimum of 4+ years in digital marketing and ad operations.Strong understanding of ad server platforms (e.g., Google Campaign Manager, DoubleClick).Proficiency in tag management solutions (e.g., Google Tag Manager, Ensighten Tag Manager).Familiarity with floodlights, pixel and JavaScript site tagging and cookie placement processes required.Knowledge of HTML, CSS, and JavaScript for troubleshooting tagging issues.Desirable Requirements Passionate about working in an extremely fast-paced, demanding, and fluid startup environment.Background in AdTech or media agency is an advantage.Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .Job ID:R243255Dell's Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.Salary: . Date posted: 04/11/2024 02:10 AM

DESCRIPTIONAmazon's technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team in AWS India, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.The AWS India Support team is seeking an experienced Operations or Support Manager based in India to lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings (http://aws.amazon.com/). Our customer facing Support Engineers resolve customers' technical issues ranging from general guidance through technical deep-dives identifying and resolving complex configuration and 3rd party integration issues. Support engineers also develop many of their own tools and interact heavily with their peers developing the offerings.Apart from working on a broad spectrum of technical issues, an AWS India Support Manager may also coach/mentor new hires, develop internal and external facing contents, deliver trainings, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.Our Engineers are also the "voice of the customer" and have a strong voice into the development teams for recurring issues or feature requests. As we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role!A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their complex technical issues.Key job responsibilitiesKey expectations of the AWS India Support Manager include:• Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.• Drive personnel management ensuring the engineers have what they need to provide best-in-class support.• Participate in Hiring Process to hire and build/grow team of Support Engineers in India.• Influence Sr. Support Engineers and development teams to improve the customer support experience.• Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.• Managing the engineers in the team effectively to keep their focus on the customers as well as develop their own career.• Handle escalations and guide engineers to the proper teams by diving deep into the problem.• Drives effective business and technical discussions.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS• 10+ years of experience in technical support, engineering or operations environment, 3+ of which should be in managing technical teams. • Highly motivated and passionate about technology - should have good understanding of the technology that the person is managing. • Proven track record of driving improvement programs in the operations, engineering and support fields. • BE/B.Tech or equivalent/higher degree preferred. • Proven track record of delivering results through people, business and operations management. • Hands on experience in one of the technical domains - Cloud Exposure, Strong in DevOps, CI/CD, Kubernetes, Docker, Container, OR development/programming skills.• Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events.PREFERRED QUALIFICATIONS• International experience is an added bonus. • The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader must have a track record of achieving that balance. • AWS SAA certification will be plus.Salary: . Date posted: 04/12/2024 10:07 PM