Sales Operations Manager Salary in Ahmedabad - PayScale

Job Number 24049611Job Category Rooms & Guest Services OperationsLocation Courtyard Ahmedabad, Ramdev Nagar Cross Road Satellite Road, Ahmedabad, Gujarat, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYSupply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/21/2024 03:17 PM

Job Number 24054368Job Category Property LeadershipLocation Four Points by Sheraton Ahmedabad, Opposite Gujarat College, Ahmedabad, Gujarat, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFunctions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area.CORE WORK ACTIVITIESManaging Profitability and Departmental Budgets • Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. • Reviews financial reports and statements to determine how Operations is performing against budget. • Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. • Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance. • Strives to maintain profit margins without compromising guest or employee satisfaction. • Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. • Develops an operational strategy that is aligned with the brand's business strategy and leads its execution. • Makes and executes key decisions to keep property moving forward towards achievement of goals.Managing Property Operations • Strives to improve service performance. • Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. • Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. • Ensures core elements of the service strategy are in place to produce the desired results. • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.Leading Property Operations Teams • Establishes a vision for product and service delivery on property. • Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team. • Ensures employees are treated fairly and equitably.Managing and Conducting Human Resources Activities • Observes service behaviors of employees and providing feedback to individuals and/or managers. • Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. • Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns. • Stays knowledgeable of leadership talent in the property. • Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/28/2024 09:21 AM

DESCRIPTIONAmazon is growing its external payments operations aggressively in India. In this context, we are looking for Sales Account Manager who will help Key offline organized merchants to grow their business with Amazon Pay by executing GTM strategies. As Account Manager with Amazon, you will be focused to manage Regional offline brands/store merchants in India to enable Amazon Pay at their physical stores. This role will be focusing on account management of brands and offline merchants, solving issues, executing joint business plan to form alliances. This will include creation of AM plans and drive the execution of the tasks identified in the plan. You must possess strong relationship-building skills and be able to explore win-win opportunities with merchants. Ideal candidate should have Account management /sales/post sales experience in managing B2B business accounts, which will form the core of merchant engagement. The candidate should be able to help merchants understand the opportunity with Amazon Pay to grow their business and should be comfortable with balancing multiple priorities, working with internal and external partners, as well as strategically analyzing data to inform decisions. To be successful in this role one should have superior communication, presentation, and organizational skills. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever changing business climate.Key job responsibilitiesAs Sales Account Manager, you would be responsible for enabling Regional brands/merchants in your region on Amazon Pay and manage these relationships on an ongoing basis. Candidate must be an effective communicator and negotiator working with our most important partners. He/she will have strong business judgment with a track record of strong ownership values and relationship management skills. As a mature account manager, who is focused on driving account management and customer experiences, you will be responsible for the following:• Drive Amazon Pay adoption with B2B brands/merchants by interacting with decision makers within the stores/brands.• Own and cultivate the business relationship with the key partners/stores with a long term vision to make the Amazon Pay as their preferred choice for accepting digital payments.• Develop strategic account plans with eye toward identifying creative, business-generating initiatives• Liaison with cross-functional team (with Marketing, Sales, Training, PR, Product management) toward common goal for the program• Forecast and report business growth and other key metrics, including tracking actual progress toward forecasts• Prepare and give business reviews to the senior management team regarding progress and roadblocks to drive business.The ideal candidate will be numbers driven, team oriented, an effective communicator, have a desire to participate in change and appreciate a dynamic environment with rapidly changing priorities. We are seeking someone with demonstrated history of driving B2B sales and relationship management. An understanding of, and passion for, payments, e-commerce is highly desired. We are open to hiring candidates to work out of one of the following locations:Ahemdabad, GJ, IND | Ahmedabad, GJ, IND | Ahmedabad, INDBASIC QUALIFICATIONS- 2+ years of sales experience- Experience analyzing data and best practices to assess performance driversPREFERRED QUALIFICATIONS- Experience meeting revenue targets and quotas- Experience in e-commerce- Experience working in a fast-paced and highly cross-functional organization