Customer Service Salary in Ahmedabad - PayScale

Job Number 24056880Job Category Sales & MarketingLocation Renaissance Ahmedabad Hotel, Behind Ganesh Meridian Complex, Ahmedabad, Gujarat, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in leading the property's segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.CORE WORK ACTIVITIESDeveloping & Executing Sales Strategies • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. • Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. • Assists with the development and implementation of promotions, both internal and external.Maximizing Revenue • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). • Recommends booking goals for sales team members.Managing Sales Activities • Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Analyzing & Reporting on Sales and Financial Data • Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals. • Assists Revenue Management with completing accurate six period projections. • Reviews sales and catering guest satisfaction results to identify areas of improvement.Ensuring Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. • Ensures that a customer recognition program is in effect throughout Sales. • Executes and supports the company's Customer Service Standards and property's Brand Standards. • Participates in and practices daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Building Successful Relationships • Develops and manages relationships with key stakeholders, both internal and external. • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/01/2024 09:56 AM

Fresher's or experienced with Good Communication Skills Salary: Upto 3 lacs pa Apply on: [email protected] 101.Mauryansh Elanza, Nr. Parekh Hospital Shyamal Cross Road, Ahmadabad - 380015 Gujarat. (INDIA) Ajinkya Kamble 7030962328

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Job Number 24061689Job Category Event ManagementLocation Courtyard Ahmedabad, Ramdev Nagar Cross Road Satellite Road, Ahmedabad, Gujarat, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYDirects and motivates team while personally assisting in the physical set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area.CORE WORK ACTIVITIESSupporting Event Services Operations • Ensures Red Coat program is in place in accordance with Catering Event Service minimum standard. • Delegates tasks to ensure room sets are "on time" and meet Event Service Standards. • Manages departmental inventories and assets including par levels and maintenance of equipment. • Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers). • Manages departmental inventories and maintains equipment. • Ensures candy rotation on all meeting room sets (if applicable). • Establishes consistent standards for regular meeting room sets and VIP meeting room sets. • Conducts function room inspections prior to each function to ensure the room is set according to specifications. • Maintains cleanliness and sanitation standards in all banquet operation areas. • Coordinates routine maintenance to ensure a quality meeting facility. • Acts as a liaison between Banquets, Event Planning, Event Delivery teams and the group contact throughout the event. • Coordinates the necessary departments to maintain the meeting room standards. • Reviews the Diary weekly to ensure space maximization. • Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.Providing Exceptional Customer Service • Makes presence known to customer at all times. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service.Conducting Human Resources Activities • Sets service goals for event service supervisors and employees in order to achieve Event Planner satisfaction goals. • Ensures employees understand expectations and parameters. • Attends and participates in all pertinent meetings. • Leads shifts and actively participates in the servicing of events. • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. • Conducts monthly department meetings with Event Service staff. • Schedules employees to ensure shift coverage and meet business demands and productivity goals; critiques any variances.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/08/2024 06:56 PM

DESCRIPTIONSuccessful candidates will have demonstrated a true hands-on approach in Training need analysis, training facilitation, LMS management, data and report management, expert in excel and power point. Prior experience as a Trainer in Retail, Supply Chain, E-commerce organization is mandatory.Trainer will• Implement network standard training programs for Associates and Team Leaders (i.e., participating in and conducting needs analysis, skills development classes, cross-training, calendar management etc.)• Partner with RLM and operations leaders across all areas to identify training needs and schedule training events to meet production forecasts and labor gaps• Proactively plan & implement learning initiatives to make a positive impact on key business safety, quality, productivity and customer experience metrics• Design/customize training content to meet regional needs and track compliance to these training materials• Analyze and understand data to suggest improvements for training and operationsKey job responsibilitiesa)Associate On-boarding: FC/LM/RDFC/LPC/EF•On-boarding of new FT/PT or ALFA AA on LMS platform for NHO completion.•Update NHO status on every 2 hours for ALFA associates•Track on site LBD status & monitor completion & defects•Follow up with AA & Site Ops to ensure completion of learning modules, OPL reads•Follow up with TLs and AMs for 222 Coaching completion•Perform Learning Index Audit•Daily LC monitoring and take action as per report•Conduct ILT / VILT for Associates on-demand topics•Handling LMS user management.•Work with Content developer to drive content creation, updation, improvisation.•Drive adoption of learning interventionb)Associate Onboarding: LM/Hybrid/3P Hubs/EF•Support the L&D POC in driving adoption of learning initiatives.c)Refresher Training: FC/LM/Hybrid/3P Hubs/EF•Conduct Training sessions•Deploy FC Refresher Training on LMS•Alignment with Store POC/OE/TW for Training execution•Drive Completion in partnership with operationsd)Learning Index Report: FC/3P/LM•Route Plan Creation for FCs, LM, Hybrid, 3P & EF sites•Conduct Audit and drive through regional presence•Create and share Learning Index Audit Reporte)Coordination and Data management•Support in Learning Ambassador certification•Aligning Weekly Learning Calendar based on business priorities•Weekly/Monthly Calendar Creation•Weekly Learning Dashboard•Daily Dive Deep on critical problems discussed in DDD & drive closure on AIs•L&D WBR - status and new task assignment•Traveling multiple sites Feedback collection and collations•Publish Learning Day End ReportKey job responsibilitiesKey job responsibilitiesa)Associate On-boarding: FC/LM/RDFC/LPC/EF•On-boarding of new FT/PT or ALFA AA on LMS platform for NHO completion.•Update NHO status on every 2 hours for ALFA associates•Track on site LBD status & monitor completion & defects•Follow up with AA & Site Ops to ensure completion of learning modules, OPL reads•Follow up with TLs and AMs for 222 Coaching completion•Perform Learning Index Audit•Daily LC monitoring and take action as per report•Conduct ILT / VILT for Associates on-demand topics•Handling LMS user management.•Work with Content developer to drive content creation, updation, improvisation.•Drive adoption of learning interventionb)Associate Onboarding: LM/Hybrid/3P Hubs/EF•Support the L&D POC in driving adoption of learning initiatives.c)Refresher Training: FC/LM/Hybrid/3P Hubs/EF•Conduct Training sessions•Deploy FC Refresher Training on LMS•Alignment with Store POC/OE/TW for Training execution•Drive Completion in partnership with operationsd)Learning Index Report: FC/3P/LM•Route Plan Creation for FCs, LM, Hybrid, 3P & EF sites•Conduct Audit and drive through regional presence•Create and share Learning Index Audit Report•Aligning Weekly Learning Calendar based on business priorities•Weekly/Monthly Calendar Creation•Weekly Learning Dashboard•Daily Dive Deep on critical problems •L&D WBR - status and new task assignment•Traveling multiple sites•Publish Learning Day End ReportWe are open to hiring candidates to work out of one of the following locations:Ahmedabad, GJ, INDBASIC QUALIFICATIONS- 6+ months of human resources experience- 6+ months of customer service experience- 6+ months of Microsoft Office products and applications experience- High school or equivalentPREFERRED QUALIFICATIONS- 1+ years of human resources experience- 1+ years of customer service experience- 1+ years of Microsoft Office products and applications experience

DESCRIPTIONYou are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. The Team lead will address discipline and/or performance issues for FC Associates including up to termination. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts. We're seeking a Team lead for our FC operations. In this role, you will be responsible for: - Managing, on a daily basis, end to end operations for either one large site. Executing inbound and outbound operations, coordinate physical and virtual workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promise - Driving performance management of your team members. Preparing and implementing training and development plans for associates. - Continuously improve the delivery process and attain a sustained level of delivery performance improvement. - Conducting 4M and 5S audits for the delivery station on a daily basis. - Stand-in for Area Manager. - Ability to manage day and night shifts. - Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly. - Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix. - Lead the order batching strategy to ensure efficiency while protecting customer experience - Allocate labor from various sources, lead meetings, direct and assign job duties for FC Associates - Perform in depth problem solving in all areas to ensure successful and continuous operations - Train, audit, and support FC Associates to perform Amazon standard operating procedures and utilizing equipment and software - Ensure FC associates have proper tools to perform the job and coordinate repair or replacement when needed - Communicate with internal and external suppliers using all communication channels available - Report and escalate systemic issues to management as necessary and in a timely manner - Participate in initiatives to ensure Safety and Operational Excellence. Identify,address and resolve safety hazards within the Fulfillment Center - Fully understand processes and daily goals, and make recommendations to improve performance - Perform administrative duties, and additional functions, as needed and determined by management - Support and work in all areas of the Fulfillment Center as required and as determined by site management - Support other spokes/ fulfillment centers as required and as determined by city leadership At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.We are open to hiring candidates to work out of one of the following locations:Ahmedabad, GJ, INDBASIC QUALIFICATIONSA graduate with 1-3 yrs of experience in a customer facing environment or manufacturing.PREFERRED QUALIFICATIONS· Bachelor's degree + ( Engineering ) equivalent . . A self-motivated person with the ability to motivate the associates. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays· Good people management skills. Good Analytical and Problem solving Skill.. Good Communication skill ( Business writting and verbal communication) · Proficiency in MS Excel and Amazon system or similar systems ( Skill set - VBA , SQL , Lean and Six Sigma will be preferred. )· 1-3 yrs of experience in managing a process, Manufacturing Industries and people managerment.

Job Number 24065464Job Category Sales & MarketingLocation Courtyard Ahmedabad, Ramdev Nagar Cross Road Satellite Road, Ahmedabad, Gujarat, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.CANDIDATE PROFILE Education and Experience• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.CORE WORK ACTIVITIESBuilding Successful Relationships that Generate Sales Opportunities • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for sales opportunities. • Manages and develops relationships with key internal and external stakeholders. • Provides accurate, complete and effective turnover to Event Management.Managing Sales Activities • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Identifies new business to achieve personal and location revenue goals. • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the location based on market conditions and location needs. • Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.Providing Exceptional Customer Service • Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Services our customers in order to grow share of the account. • Executes and supports the company's customer service standards. • Provides excellent customer service consistent with the daily service basics of the company. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/13/2024 09:27 AM